Louise joined the University of Cambridge as a Service Manager in April 2012. Reporting to the Deputy Director of MISD. Her role was to manage the IT services provided for the Institute of Continuing Education to ensure business value was delivered and also to manage the Electronic Document Management Service provided across UAS.
Prior to joining the University of Cambridge, from Mar 2009 Louise was IT Production Manager at Nokia with management responsibility for key Services and their underlying platforms. Ensuring effective Service transition, SLA fulfilment and IT service continuity, whilst maintaining effective IT Service Management process utilisation across the organisation.
Immediately before joining Nokia Louise worked at Symbian as the IS Site Manager, responsible for managing the local support team and developing clear accountabilities around data centre management.
In 1996 Louise joined Amgen as Senior NT Systems Specialist, where her focus was on designing and managing the enterprise wide Active Directory environment.
- Non-Schools Institutions