Sue was appointed Operations Officer in August 2015, reporting to the Service Operations Deputy Director. Her remit is to provide the logistics and strategic support for the Service Operations division. Service Operations is responsible for the ongoing delivery and support of the full range of UIS services to the University. It includes the infrastructure and networks team, training services, the Computer Emergency Response Team (CamCERT), and front-line services including the Service Desk, end-user computing and institutional support services.
Immediately before this, Sue was Specialist Services Manager within UIS (and formerly UCS), where she was responsible for a diverse range of IT services and support functions including videoconferencing, assistive technology, ITX exhibition organisation, Adobe training, language and linguistics provision, Photography and Illustration Service, UIS Printroom, hardware support, frontline support of exams on computers.
Prior to that role, Sue was UCS Help Desk Manager for 6.5 years following 5 years as UCS Mac Support Officer after joining the University in May 1997. Her previous career history included 10 years working at Queen Mary and Westfield College (University of London) in IT and also stints in journalism, editing and publishing for both regional newspaper titles and national cycling publications.
Sue holds an Open University degree, gained while working here full-time over six years, and she is a full member of the Institute of Leadership and Management, holding Levels 3 and 5 Management qualifications, as well as ITIL and Prince2 qualifications.
In her spare time, Sue keeps and rides horses. She is also a former elite sportswoman, becoming the youngest-ever UK National 100 mile cycling champion at the age of 18 and more recently, attaining bronze in the women's World Time Trial Cycling Championship in Austria in 2010.
Sue is passionate about people and believes strongly that helping people to be happy in their working environment is the key foundation for building effective teams and a world-class service delivery model.
- Photography and Illustration
- Disability Support
- Professional Print Services
- Digital Humanities