- Normal operating schedule
- Vulnerable periods
- Unattended operation
- UIS News service, a central point for all service news and information
Reception and Service Desks
Computer and network services
|Monday to Friday||0800 - 1700|
At other times they run with no operations staff present (unattended operation).
The following periods are designated as vulnerable. During these periods, services may be interrupted for maintenance or other dedicated work.
|Desktop Services*, Hermes* , Jackdaw*, Falcon*, Managed Web Service*, Lookup*||Monday to Friday||07.30-09.00 ||17.00-19.00 |
|Saturday, Sunday||Sat 0000 to Mon 0800|
|CUDN*||Monday to Saturday||07.30-09.00 ||17.00-19.00 , |
|Sunday||00.00 to Mon 08.00|
|HR Systems, Student Systems, Moodle, CamTools||Tuesday and Thursday||07.00-09.00|
|Finance System||Tuesday and Thursday||06.00-09.00|
|High Performance Computing*||Tuesday||10.00-18.00|
*Announcements about when these services are likely to be disrupted during vulnerable periods are made 24 hours in advance (or, for deferred emergency maintenance, by 15.00 the preceding period) in UIS News (which is syndicated on the UIS Website homepage) and, where possible, on the appropriate systems.
Information Services will be closed for the following holiday periods during 2015:
|Easter 2016||Good Friday 25 March 2016 and Easter Monday 28 March 2016|
|Early May Bank Holiday||Monday 2 May 2016 (closed to personal callers)|
|Spring Bank Holiday||Monday 30 May 2016 (closed to personal callers)|
|Summer holiday||Monday 29 August 2016|
|Christmas and New Year||Closed from personal callers from 5.00pm Friday 23 December 2016 to 8.30am Tuesday 3 January 2017. Arrangements will be made to provide support for specific services.|
When a service is running unattended, if it should fail, the service might not be reinstated until the next period of attended operation. In practice, staff monitor services from time to time outside normal working hours and are often able to reinstate them, but this can not be relied upon.
Last updated February 2016