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Relationship Managers

Our Relationship Managers (RMs) work with institutions' managers and their staff to ensure they are satisfied with the services they receive from us, and to identify technology trends that could support and enhance the institution's strategy.

About the role

User engagement diagramYour institution is supported by a named Relationship Manager (RM), who focuses on a School or a group of UAS Divisions, colleges or other institutions. They work closely with their contacts to understand the local needs of the end users. In doing so, they identify issues with established services, as well as opportunities for new services that will meet emerging demands.

RMs share this insight with the relevant Service Owners and Service Managers, facilitating direct engagement between our IT and subject matter specialists and end users. As a result, their end-user expertise informs the development of our entire service portfolio and may be available to institutions that need assistance with strategy and IT reviews.

RMs keep institutions up-to-date on our activities and service developments. They foster an understanding of how we can help institutions to grow and succeed. RMs also increase transparency around our strategy, helping institutions to understand how our finite resources are prioritised to accommodate the University’s diverse and often competing needs.

Our team of Relationship Managers

Our team of Relationship Managers is led by Paul Calleja and Richard Young who are members of our Senior Leadership Team. They oversee the relationships covering:

Richard Hey oversees the Relationship Managers responsible for the Colleges & Community and works collaboratively with the School IT Business Managers, who act as our RMs with the Schools.

Richard is currently the interim Relationship Manager for:

  • School of Clinical Medicine
  • School of Physical Sciences
  • Clare Hall and Newnham, Pembroke and Sidney Sussex Colleges (see below)

Richard Hey

Richard Hey

Colleges & Community

Each College has been assigned a lead relationship manager for the AY2016/17 as shown below:

  • Christ's College - RSH
  • Churchill College - RSH
  • Clare College - RSH
  • Clare Hall - R Hey
  • Corpus Christi College - PM
  • Darwin College - RSH
  • Downing College - PM
  • Emmanuel College - RSH
  • Fitzwilliam College - PM
  • Girton College - PM
  • Gonville & Caius College - RSH
  • Homerton College - RSH
  • Hughes Hall - PM
  • Jesus College - PM
  • King's College - RSH
  • Lucy Cavendish College - PM
  • Magdalene College - RSH
  • Murray Edwards College - PM
  • Newnham College - R Hey
  • Pembroke College - R Hey
  • Peterhouse - RSH
  • Queen's College - PM
  • Robinson College - PM
  • Selwyn College - PM
  • Sidney Sussex College - R Hey
  • St Catharine's College - RSH
  • St Edmund's College - PM
  • St John's College - RSH
  • Trinity College - RSH
  • Trinity Hall - PM
  • Wolfson College - PM

Ronald Haynes

Ronald Haynes

Paul Mazumdar

Paul Mazumdar

Schools

The School IT Business Managers operate as our Relationship Managers, ensuring a two-way flow of information between the Schools and UIS.

School of Arts and Humanities

  • Faculty of Architecture and History of Art
  • Faculty of Asian and Middle Eastern Studies
  • Faculty of Classics
  • Faculty of Divinity
  • Faculty of English
  • Faculty of Modern and Medieval Languages
  • Faculty of Music
  • Faculty of Philosophy
  • Centre for Research in the Arts, Social Sciences and Humanities (CRASSH)
  • Language Centre

Cambridge Conservation Initiative (CCI)

James Hargrave

James Hargrave

School of the Biological Sciences

  • Departments of the Faculty of Biology
  • Department Veterinary Medicine
  • Wellcome Trust/MRC Cambridge Stem Cell Institute
  • Gurdon Institute
  • Milner Institute
  • Cambridge Systems Biology Centre
  • Sainsbury Laboratory
  • Botanic Garden
  • Museum of Zoology
Full details are on on Jenny's contact page.

Jenny Barna

Jenny Barna

School of Clinical Medicine

  • Clinical Biochemistry
    • Metabolic Research Laboratories
  • Clinical Neurosciences
    • Cambridge Centre for Brain Repair
    • Neurology Unit
    • Neurosurgery
    • Wolfson Brain Imaging Centre
  • Haematology
    • Transfusion medicine
  • Medical Genetics
  • Medicine
    • Anaesthesia
    • Experimental Medicine and Immunotherapeutics (EMIT)
    • Renal medicine
  • MRC Biostatistics Unit
  • MRC Cancer Unit
  • MRC Epidemiology Unit
  • Obstetrics & Gynaecology
  • Oncology
  • Paediatrics
  • Psychiatry
    • Brain mapping unit
    • Developmental psychiatry
  • Public Health & Primary Care
    • General Practice & Primary Care Research
    • Clinical Gerontology
  • Radiology
  • Surgery
    • Trauma and Orthopaedic Surgery
  • Welcome Trust - MRC Institute of Metabolic Science
  • Cambridge Institute for Medical Research (CIMR)
  • Institute of Public Health
  • Cancer Research UK Cambridge Institute

Please contact Richard Hey

School of Humanities and Social Sciences

  • Faculty of Economics
  • Faculty of Education
  • Faculty of History
  • Faculty of Human, Social and Political Science, which comprises:
    • Department of Archaeology and Anthropology, incorporating
      • Division of Archaeology (including the McDonald Institute for Archaeological Research)
      • Division of Biological Anthropology (including the Leverhulme Centre for Human Evolutionary Studies)
      • Division of Social Anthropology (including the Mongolian and Inner Asia Studies Unit)
      • Museum of Archaeology and Anthropology
    • Department of Politics and International Studies, incorporating
      • Centre of African Studies
      • Centre of Development Studies
      • Centre of Latin American Studies
      • Centre of South Asian Studies
      • Centre for Gender Studies
    • Department of Sociology
  • Faculty of Law, including the Institute of Criminology and the Lauterpacht Centre for International Law
  • Department of History and Philosophy of Science, including the Whipple Museum of the History of Science
  • Department of Land Economy

Jay Pema

Jay Pema

School of Physical Sciences

  • Faculty of Earth Sciences & Geography
    • Earth Sciences
      • Sedgwick Museum of Earth Sciences
    • Geography
      • Scott Polar Research Institute
        • The Polar Museum
  • Faculty of Mathematics
    • Applied Mathematics and Theoretical Physics
    • Pure Mathematics and Mathematical Statistics
      • Statistical Laboratory
  • Faculty of Physics & Chemistry
    • Astronomy
    • Chemistry
    • Materials Science and Metallurgy
    • Physics
  • Isaac Newton Institute for Mathematical Sciences

Please contact Richard Hey

School of Technology

  • Faculty of Engineering
    • Department of Engineering:
      • Energy, fluid mechanics, and turbomachinery
      • Electrical engineering
      • Mechanics, materials and design
      • Civil engineering
      • Manufacturing and management
      • Information engineering
  • Faculty of Business & Management
    • Cambridge Judge Business School
      • Centre for Business Research
      • The Psychometrics Centre
  • Faculty of Computer Science & Technology
    • Computer Laboratory
  • Department of Chemical Engineering & Biotechnology
  • Cambridge Institute for Sustainability Leadership

Please contact Richard Hey

Non-School Institutions

Principal non-school institutions:

  • Cambridge University Library (CUL)
  • Cambridge University Development and Alumni Relations (CUDAR)
  • Fitzwilliam Museum
  • Institute of Continuing Education (ICE)
  • Cambridge Enterprise
  • Careers Service
  • Gates Trust

Louise Tunstall

Louise Tunstall

Unified Administrative Service (UAS)

  • Academic Division & Registrary's Office
  • Legal Services Office

Andrew Cox

Andrew Cox

  • Estates Management Division
  • Health and Safety
  • North West Cambridge Development
  • Office of External Affairs and Communications

Andrew Rose

HR and Finance

  • Human Resources Division
  • Finance Division

Paul Hawkins

Paul Hawkins

Research Administration

  • Cambridge Research Office
    • Research Operations Office
    • Research Strategy Office

Dawn Edwards

Dawn Edwards