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Enterprise Systems Service Manager

From Jobs at the University of Cambridge. Published on Oct 13, 2017.

PREVIOUS APPLICANTS NEED NOT APPLY

The University Information Services (UIS) department provides central Information Technology services for both the academic and administrative activities of the University of Cambridge. These services are crucial to the success and reputation of the University. It is responsible for the development, delivery and support of all university-wide technology and systems (communications, storage, computers and corporate systems) to staff and students.

This role will report to the Head of Enterprise and Mid-range Systems, and the Service Manager is responsible for the operational management of several high-profile services from the Enterprise systems area, including Finance (CUFS), and HR (CHRIS). The role is responsible for ensuring that all the necessary elements of each service are functioning correctly, and that the services are delivered in accordance with agreed service levels.

The role holder will work closely with the Collegiate University: the Service Owner and the Relationship Managers, the role holder will be responsible for the delivery of the service to the customer on a day to day basis.

The role will work with technical staff and management within UIS and the wider University. The role holder will form 'virtual' teams to deliver the required services, manage change and resolve incidents. The role will ensure a high service focus for the Enterprise systems alongside technical development delivered by other teams.

The role holder must have evidence of continuing professional development in IT service management, service delivery and/or project management. The role holder must be an excellent communicator, able to undertake effective liaison with key UIS and University stakeholders.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

To apply online for this vacancy, please click on the 'Apply' button below. This will route you to the University's Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form.

The closing date for applications is Friday 27 October 2017. It is intended interviews will be held week commencing Monday 30 October 2017.

Please quote reference VC12908 on your application and in any correspondence about this vacancy.

The University values diversity and is committed to equality of opportunity.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.