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University Information Services
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About
About Overview
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How we work with you
How we work with you Overview
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Our people Overview
Dr Sibel Allinson
Dr Jenny Barna
Dr Clare Bartlet
Kevin Brown
Dr Paul Calleja
Dr Ruth Charles
Andrew Cox
Chris Edwards
Dawn Edwards
Dr Mark Ferrar
Mark Galvin
Monica Gonzales
James Hargrave
Paul Hawkins
Ronald Haynes
Richard Hey
Jon Holgate
Dr Rachel Hooper
Andy Kent
Neil King
Andrew Leedham
Professor Ian Leslie
Dr Nick Mattin
Chris MacLeod
James Matheson
Paul Mazumdar
Ignacio Medina Castello
John Norman
Jay Pema
Dr Stuart Rankin
Colette Reap
Steve Riley, O.B.E.
Sue Rogers
Andrew Rose
Gordon Ross
Will Russell
Dr Steve Smith
Filippo Spiga
Chris Thornhill
Louise Tunstall
Wojciech Turek
Our leadership team
Where we are
When we are open
How to contact us
How to contact us Overview
Reporting problems and giving feedback
Service schedule
Accessibility and facilities
West Cambridge Data Centre
West Cambridge Data Centre Overview
Data centre team
About us images
About us images Overview
female
male
andrewCox.jpg
andrewrose.jpg
ronaldHaynes.jpg
paulMazumdar.jpg
jamesHargrave.jpg
nickMattin.jpg
jonHolgate.jpg
monicaGonzales.jpg
neilKing.jpg
markGalvin.jpg
richardHey.jpg
User engagement diagram
Service desk icon
Service owner icon
Service manager icon
Relationship manager icon
undetermined
User engagement Relationship Manager focus
User engagement Service Owner
User engagement: the service manager role
Leadership team
James Hargrave
Dawn Edwards
John Norman
Andy Kent
Dawn Edwards
James Hargrave
Louise Tunstall
Paul Mazumdar
Richard Hey
Ronald Haynes
Sibel Allinson
Jenny Barna
Jon Holgate 60 pixels wide
Steve Riley
Andrew Cox (small)
Sue Rogers
Engagement 768
776986.jpg
jaypema.jpg
Jay Pema
Andrew Cox
Paul Hawkins
Will Russell
Organisational overview
Andrew Leedham
James Matheson
Abraham Martin Campillo
Professor Ian Leslie
Consultancy/Support Rate Fees
Governance
Governance Overview
Information Services Committee
Information Services Committee Overview
Rules, Guidelines & Procedures
Rules, Guidelines & Procedures Overview
Rules Made by the Information Services Committee
Use and Misuse of Computing Facilities
Project Governance Guidelines
Information Services Committee Disciplinary Procedure
Staff matters
Staff matters Overview
Procedures, the DPA 1998 and a Code of Practice for University Information Services Staff
Charter for System and Network Administrators
Guidelines for the use of bulk email at Cambridge
Information Services Policies, Rules and Guidelines
IT incident reports
IT incident reports Overview
IT incidents in 2016
IT incidents in 2016 Overview
11-Mar-2016 Slow loading of University websites
11-Mar-2016 Slow loading of University websites Overview
Timeline of service provider status reports
20-Feb-2016 Soulsby data centre outage
20-Feb-2016 Soulsby data centre outage Overview
20-Feb-2016 Soulsby data centre outage
20-Feb-2016 Soulsby data centre - earlier loss of power
20-Feb-2016 Soulsby data centre - earlier loss of power - update at 17:55
UIS service update following disruption on 20-Feb-2016 [Sunday 21-Feb-2016]
UIS service update following disruption on 20-Feb-2016 [Monday 22-Feb-2016]
06-Feb-2016 Eduroam and RADIUS problems
08-Jan-2016 Internal network fault
IT incidents in 2015
IT incidents in 2015 Overview
08-Dec-2015 Janet denial of service attack
08-Dec-2015 Janet denial of service attack Overview
Disruption to Internet access on 8 December 2015
Update from Jisc on Internet disruptions on 8/9 December 2015
10 December update from Jisc on Internet disruptions
15-Dec-2015 Disruption to network authentication
15-Dec-2015 Disruption to network authentication Overview
15-Dec-2015 Disruption to network authentication
Major IT incident management procedure
News
News Overview
Sharing IT merger experiences with the University of Cologne
Celebrating 25 years of networking innovation
Managed Web Service (MWS) now offers up to 50GB disk space
Introducing My DS-Print: secure online access to your DS-Print account
UIS facilitates Examinations with Adjustments
News Archive
News Archive Overview
2017
2017 Overview
UIS implements a solution to protect the University from denial-of-service attacks
The University IT Services Catalogue gains new functionality and content
Improving IT services for staff in the UAS
2016
2016 Overview
Release of new functionality and new content to the University IT Service Catalogue: Tuesday 20 December 2016
University training: the next generation
A new round of Bright Ideas celebrated at UIS
The University's IT services – in one easy-to-find location
300 live Falcon sites, and counting
Bright Ideas campaigns close on Friday 3 June
Techlink CUDN update: it's time to plan your PoPs
Further enhancements released for the IT Services Catalogue
Upgraded DS-Exams service for Examinations with Adjustments
First of the University’s 'Bright Ideas' set to become reality
New Managed Web Service (MWS) launches for University webmasters
The IT Service Catalogue enters phase 2
Upgraded University Wireless Service improves coverage around Market Hill and Petty Cury
eduroam certificate renewal
eduroam certificate renewal Overview
eduroam certificate renewal and Windows mobile devices
eduroam certificate renewal and Mac devices (OS X and iOS)
2015
2015 Overview
New Divisional structure for Information Services
UIS helps Professor Hawking make holographic history
West Cambridge Data Centre officially opened
Deputy Directors for UIS
Information Services' IT Catalogue pilot project website launched for feedback
The Interim Leadership Team
UIS workstrand engagement and feedback
The UIS workstrands
The race to the Tour de France start line
IT Exhibition 2015
Windows 10 is here, but should you be an early adopter?
IT service disruptions following flooding on 17 July
ICTF 2015: talking IT with our Oxford colleagues
UIS achieves Gold status at the 2015 Green Impact Awards
UIS News Roundup: Lent/Easter 2015
University IT Service Catalogue launched
Staff Review & Development System – Phase 1 launched
University Library adopts UIS' Desktop Services on its open-access workstations
100th Multi-Function Device integrated into DS-Print
WCDC wins a DatacentreDynamics Award
2014
2014 Overview
2014: A review of UIS' inaugural year
The University’s new £20M green data centre leads the way in the HE sector
High Performance Computing Service joins University Information Services
UIS Progress Report to ISC, July 2014
Streaming Media Service (SMS) gives content owners better access control
2014/15 students to benefit from early access to their UIS accounts
University Wi-Fi network (mostly) survives demands of Le Tour
Events
Starting points
Starting points Overview
Information for students
Information for staff
Information for Admin/UAS staff
Information for Institutions
Information for Institutions Overview
Resources for IT staff
Cyber security
Initiatives
Initiatives Overview
IT Community Development Project
IT Community Development Project Overview
IT Community Development Project Workshops
Project Placement, Shadowing and Mentoring
Skills Framework for the Information Age (SFIA)
IT Community Skills Database
Template Departmental IT Job Descriptions
Cambridge Behavioural Attributes
About The IT Community Development Project
Project Board
IT Satisfaction Survey
Microsoft EES Agreement
Microsoft EES Agreement Overview
About the Microsoft EES Agreement
About the Microsoft EES Agreement Overview
Who's covered by the EES Agreement
What software is included
Which devices are covered
When software will be made available
CAL Suites
Getting started
Office 365 ProPlus
OneDrive
Microsoft Imagine Academy Online Learning
Microsoft Imagine Academy Online Learning Overview
Get started with Microsoft Imagine Academy Online Learning
Deactivation of your Microsoft software when you leave Cambridge
FAQs for IT staff
Storage strategy
Storage strategy Overview
OneDrive for Business
Dropbox Business
Research Data Store
Research File Share
Research Cold Store
Room Booking
Exchange Online
UIS literature request for AY 2017/8
A-Z
IT Service Catalogue
UIS Service Desk
Professor Ian Leslie
University Information Services
About
How we are structured
How we work with you
Our people
Our leadership team
Where we are
When we are open
How to contact us
Service schedule
Accessibility and facilities
West Cambridge Data Centre
About us images
female
male
andrewCox.jpg
andrewrose.jpg
ronaldHaynes.jpg
paulMazumdar.jpg
jamesHargrave.jpg
nickMattin.jpg
jonHolgate.jpg
monicaGonzales.jpg
neilKing.jpg
markGalvin.jpg
richardHey.jpg
User engagement diagram
Service desk icon
Service owner icon
Service manager icon
Relationship manager icon
undetermined
User engagement Relationship Manager focus
User engagement Service Owner
User engagement: the service manager role
Leadership team
James Hargrave
Dawn Edwards
John Norman
Andy Kent
Dawn Edwards
James Hargrave
Louise Tunstall
Paul Mazumdar
Richard Hey
Ronald Haynes
Sibel Allinson
Jenny Barna
Jon Holgate 60 pixels wide
Steve Riley
Andrew Cox (small)
Sue Rogers
Engagement 768
776986.jpg
jaypema.jpg
Jay Pema
Andrew Cox
Paul Hawkins
Will Russell
Organisational overview
Andrew Leedham
James Matheson
Abraham Martin Campillo
Professor Ian Leslie
Consultancy/Support Rate Fees
Governance
IT incident reports
Info
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