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Service Owners

Our Service Owners are responsible for the viability of the service(s) they own, deciding when to create, extend or retire services. Their role includes engaging with the University's IT community to ensure that UIS is providing the right blend of IT services to support teaching, learning, research and administration.

About the role

User engagement: the service owner roleService Owners (SOs) focus on a specific group of services. They are responsible for the ongoing success of the services they own. This has two key aspects:

  • they work with Relationship Managers (RMs) to ensure that we offer the right blend of information services to satisfy institutions’ and departments’ needs
  • they work with Service Managers to ensure our services meet the agreed service level.

Based on insight from the RMs, as well as operational and financial reports, the SOs decide when to create, extend and retire services within their portfolio in order to best meet the evolving needs of institutions and departments. SOs also engage directly with the University’s IT community to ensure that we provide the right blend of IT services to support teaching, learning, research and administration.

Our services

The Service Catalogue provides details on the services we provide and the links to services below will take you to entries in the Catalogue; the A-Z index will assist you in finding help and support information about the services listed on this page.

Our team of Service Owners

If you are having a problem with one of our services you should contact our Service Desk in the first instance.

The Service Desk team is best placed to ensure that problems are passed on to the individual most able to resolve the problem, and to escalate in the event of a delay or more widespread problem.

Contents:

User Accounts and Security

Setting up users on University IT systems, protection against computer viruses and malware.

Identity Management

Accounts & Passwords

  • AD.CAM Accounts and Passwords
  • Common Registration Scheme identifiers (CRSids)
  • UAS User Accounts
  • UIS Passwords

Steve Riley

Steve Riley

Security

University Card

  • University Card Provision and Permissions

Steve Riley

Steve Riley

Information and Infrastructure Protection

  • Antivirus Management for institutions
  • Antivirus Software
  • Cambridge Computer Emergency Response Team (CamCERT)
  • Email Spam and Virus Protection

Steve Riley

Steve Riley

 

Email, Telephony and Collaboration

Email and related services, shared calendars, telephone links plus voice and video conferencing.

AV and Media

Media Streaming

  • Streaming Media Service for Content Providers
  • Streaming Media Service for Webmasters

Steve Riley

Steve Riley

Photography and Illustration

  • Graduate Photography Services

Sue Rogers

Sue Rogers

Video Conferencing Services

  • Video Conferencing Service
  • Desktop Video Conferencing

Steve Riley

Steve Riley

Email, Calendar and Collaboration

Email and Calendar

  • Email Spam and Virus Protection
  • Hermes
  • Google Apps @ Cambridge
  • Mailing Lists
  • UAS Email & Calendaring

Steve Riley

Steve Riley

Finding and sharing information

  • Lookup Directory
  • Managed Wiki Service
  • Moodle
  • University Map
  • University Search Service

Steve Riley

Steve Riley

Telephony

Telephones

  • Audio Conferencing
  • BT Lines and OneBill
  • Mobile Phone Provision
  • Telephone Management for Individuals
  • Telephone Management for Institutions
  • Telephone Provision
  • Telephony: Software Phone
  • Text Message Service

Jon Holgate 60 pixels wide

Jon Holgate

Help, Support, Training and Policies

Service information, usage policies, Help Desk specialists and focused training.

Consultancy

Specialist Technical Support

Steve Riley

Steve Riley

Business Change Consultancy

  • Provision of Process Mapping Software

female

Linda Spinks

The Techlink Scheme

  • Techlink Membership
  • Techlink Seminars

Ronald Haynes
and
Paul Mazumdar

Help and Support

Disability Support

  • Assistive Technology

Sue Rogers

Sue Rogers

Service Desk

  • Service Desk

Steve Riley

Steve Riley

Specialist Technical Support

  • Specialist Technical Support & Consultancy

Steve Riley

Steve Riley

Information Policy

Information Asset Registration

  • Information Asset Registration

Information Management and Security Guidelines

  • Information Management Guidance and Advice

Information Risk Assessment

  • Information Risk Assessment Tool

 

 Martin Bellamy

Support for Institutions

Federated Services

  • Federated Active Directory AD.CAM.AC.UK
  • Managed Antivirus Software
  • Managed VPN

Steve Riley

Steve Riley

Institution IT Support

  • Institution Support Service (ISS)

female

Clare Bartlet

Institutional Strategic Services

  • Institution IT Personnel Services
  • Institution Liaison
  • Institution Strategy

Richard Hey

Richard Hey

Training

Instructor-Led IT Training

  • UIS Instructor-Led Training
  • University Training Booking System (UTBS)

Monica Gonzalez

Online Training

  • UIS Online Training Video Libraries

Steve Riley

Steve Riley

Self-Taught Loan Library

  • UIS Self-Taught Loan Library

Steve Riley

Steve Riley

University Training Administration

  • University Training Booking System (UTBS)

Steve Riley

Steve Riley

Devices, Applications, Connections and Printing Services

Desktops and remote devices, software, wireless and wired networks and printing services.

Desktops and Applications

Managed Desktops and Applications

  • Institution Support Service (ISS) Federated Desktop
  • Managed Cluster Service (MCS)
  • Software Distribution
  • UAS Desktop

Steve Riley

Steve Riley

Printing

Self-service Printing and Scanning

  • DS-Print

Steve Riley

Steve Riley

Professional Print Services

  • Photography and Illustration
  • UIS Printroom

Sue Rogers

Sue Rogers

Remote and Mobile Device Access

Remote Access

  • Managed VPN For Institutions
  • UAS Remote Desktop
  • VPN Service for Individuals

Jon Holgate 60 pixels wide

Jon Holgate

Wireless and Network Services

IP Services

  • DNS and IP Register
  • Network Time Service

Jon Holgate 60 pixels wide

Jon Holgate

Wired Networks

  • GBN Fibre Optic Network
  • Institutional Network Connection (CUDN)
  • Network Installation Service

Jon Holgate 60 pixels wide

Jon Holgate

Wireless Networks

  • Wireless for Individuals
  • Wireless Services for Institutions
  • Wireless Survey

Jon Holgate 60 pixels wide

Jon Holgate

Teaching and Learning Services

Resources to support classroom teaching, remote learning and library services.

Teaching Facilities and Tools

Teaching and Learning Tools

  • Camtools
  • Moodle

Andy Kent

Andy Kent

Teaching and Training Facilities

  • Teaching and Training Rooms (UIS)

Steve Riley

Steve Riley

University Systems and Management Reporting Services

Support for business systems and common administrative functions, including reports on service usage, quality and costs.

Finance Administration

Finance Administration

  • Finance Administration Support

female

Jo Hall
Finance Division

Human Resources Administration

HR and Payroll Administration

  • Employee Self Service
  • HR Record Administration
  • University Payments System (UPS)

Paul Hawkins

Paul Hawkins

Recruitment

  • Job Advertising Support (Colleges etc.)
  • On-line Recruitment

Paul Hawkins

Paul Hawkins

Common Administrative Services

Document Management

  • Electronic Document Management System (EDMS)

Louise Tunstall

Louise Tunstall

Event Management Software

  • Event Management Software

male

Steve Smith

Management Reporting

  • Management reporting

male

Steve Smith

Online Application Forms

  • Online Application Forms

Nick Mattin

Research Administration

Research Costing Service

  • X5 (Costing and Pricing Tool)

Dawn Edwards

Dawn Edwards

Research Information Services

  • Equipment Sharing
  • Research Analytics
  • Research Grant Expenditure Application
  • Research Impact Repository
  • Symplectic Element

Dawn Edwards

Dawn Edwards

Student Administration

Applicant, Student & Alumni Administration

  • Applicant, Student and Alumni Administration

Neil King

Data Interfaces

  • CamSIS Connect
  • CamSIS Outbound Interface (OBI)

Neil King

Graduate Funding

  • CamFUNDS
  • TOAST

Neil King

Timetabling

  • Timetable Course Administration

Neil King

Research Support, Data and Computing Services

Research services, data management, Data Centre expertise and High Performance Computing.

Research Computing

High Performance Computing

  • HPC Darwin CPU Cluster
  • HPC Wilkes CPU Cluster

male

Paul Calleja

Research Computing Consultancy

  • High Performance (HPC) Consultancy

male

Paul Calleja

Revision Control Systems

  • Git Repository Hosting Service

Steve Riley

Steve Riley

Research Support

Digital Humanities

  • Language and Literacy Support

Sue Rogers

Sue Rogers

Servers, Data Storage and Backup

Backup

  • Institution Support Service (ISS) Backup

Steve Riley

Steve Riley

Data Centre Service

  • Hosting By The Rack
  • Hosting By The U
  • Hosted Server Service

Steve Riley

Steve Riley

Data Storage

  • Data Storage: Large Scale Central
  • DS-Files
  • Institution Support Service (ISS) Data Storage

Steve Riley

Steve Riley

Server Provision

  • Institution Support Service (ISS) Virtual Servers

Steve Riley

Steve Riley

Development and Website Services

Full-service website and application development, plus support and components for DIY sites.

Development Services

Business Analysis

  • Business Analysis

male

Chris MacLeod

Development

  • Development Service

Nick Mattin

Project Management

  • Programme and Project Management

male

Chris MacLeod

Software Testing Service

  • Test Management
  • Testing: Automated
  • Testing: Functional
  • Testing: Performance

male

Mark Galvin

Website Services

Website Components

  • eCommerce
  • Lookup for Webmasters
  • Raven for Webmasters
  • TLS Server Certificates
  • University Map for Webmasters
  • University Web Search for Webmasters
  • Web Components: Advice and Guidance

Nick Mattin

Website Creation and Migration

  • Drupal Content Management Service
  • DS-Web
  • Falcon Content Management Service

Nick Mattin

Website Hosting

  • Managed Web Service (MWS)

Abraham Martin Campillo

Abraham Martin