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Help and support site for University of Cambridge Information Services (UIS), providing advice, configurations and assistance for using University IT services.
Updated: 38 min 25 sec ago

University web search update on 30 April

Thu, 22/04/2021 - 21:49
We're updating the University web search engine to the latest version on Friday 30 April. Afterwards, it will look slightly different and some of the functionality will change.

University Wireless Service essential maintenance on 19 April

Thu, 15/04/2021 - 15:30
The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Monday 19 April, in order to apply an urgent security patch.

UDN distribution router restarts during 14–22 April 2021

Thu, 08/04/2021 - 16:01
Line cards on the UDN distribution routers will be restarted on the following dates in April 2021 so that we can reconfigure a port operating mode in preparation for the UDN 40GE backbone upgrade.

Changes to Google G Suite for Education

Tue, 30/03/2021 - 16:20
Google has announced that G Suite for Education is now Google Workspace for Education, and that a change in its policy on storage allowances will come into effect in July 2022.

UIS launches a new Moodle for Easter Term assessments

Tue, 23/03/2021 - 16:47
UIS has launched a new temporary instance of Moodle that will be used solely for centrally managed assessments delivered during Easter Term 2021.

Samsung smartphone/Android 11 issue with connecting to eduroam

Tue, 16/03/2021 - 17:00
We're aware that some users may be experiencing difficulties connecting to eduroam via Samsung smartphones on Android 11.

Wireless service maintenance 08:00–09:00 Tuesday 9 March

Thu, 04/03/2021 - 13:46
The University Wireless Service will be undergoing maintenance between 08:00 and 09.00 on Tuesday 9 March. During this period, users may experience interrupted service to eduroam, the UniOfCam guest system, the UniOfCam-IoT system and local SSIDs.

CHRIS, ESS and UPS unavailable all day on Thursday 4 March

Thu, 25/02/2021 - 16:33
CHRIS, Employee Self-Service (ESS) and the University Payment System (UPS) will be unavailable all day on Thursday 4 March while we install the latest upgrade to the CHRIS system.

Bringing a 15th century building’s data network up to 21st century standards

Thu, 18/02/2021 - 10:30
The Network Infrastructure team at UIS has just completed work on transforming the data network at The Old Schools. The network had been unreliable, difficult to support and in desperate need of updating for many years.

The future of the Streaming Media Service (SMS) and media hosting

Mon, 15/02/2021 - 17:10
The Streaming Media Service (SMS) is one of the platforms the University uses to host media. The technology on which it is built will reach the end of its serviceable life in approximately 12 months’ time.

Panopto lecture capture: browser-based recording now available

Wed, 10/02/2021 - 10:05
All staff with creator access to Panopto can now record their video, audio, screen and applications directly within their internet browser, using the new ‘Panopto Capture’ feature.

Taking a plunge: the University completes its first digital winter pool

Thu, 28/01/2021 - 12:15
The University's first ever digital winter pool was held this month, replacing paper files and face-to-face meetings with digital folders and online collaboration tools. Despite being the largest winter pool on record, the digital incarnation proved so successful that there's no desire to return to the old in-person approach.

Raven maintenance on 18 January 2021

Mon, 11/01/2021 - 09:10
We’ll be carrying out some maintenance on Raven from 12:00 to 13:00 on Monday 18 January 2021. The process of signing into some services, such as Google G Suite@Cambridge may be slow or temporarily interrupted during this period.

Adobe Flash Player has reached end-of-life

Wed, 06/01/2021 - 14:50
Adobe has announced that it no longer supports Flash Player and will block Flash content from running in the browser plug-in from Tuesday 12 January 2021.