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Information services for students

 Your Cambridge student identity

CRSid – your username

Your unique identifier at Cambridge. We call it your CRSid. It is created from your initials and a randomly assigned number, e.g. fjc55. It is used for your username and @cam email.

UIS Password

Your UIS Password lets you log in with Raven, access your Hermes (@cam) email and use Desktop Services. If you forget your password, just ask your College’s Computer Officer for a Password Reset Token. You’ll need photo ID.

Managing your password

Keep your password secure. Change it here:

Raven log-in

Raven is the University’s online authentication system. Log in with your CRSid and
UIS Password:

University Card

Your University of Cambridge identity card.  If you lose it, or have any problems with it, talk to your College’s Card Rep.
Find your Card Rep:

Your student record

The Cambridge Student Information Service (CamSIS) is the University’s online system for managing your student information and transactions, from initial contact and application to your graduation. You’ll use CamSIS to:

  • manage your personal information
  • view your supervision reports, and request official transcripts  
  • view your exam results.
  • Log in with your UIS Password – protect it so others can’t view your personal information.

Hermes email

The University’s central email system. Your Hermes email address is used by the University and your College to contact you. Your email address will be your CRSid (your username) followed by the @cam domain, e.g.

Hermes Webmail

You can access your @cam email via a browser, using your CRSid and UIS Password:

You can also connect your own laptop and mobile devices:


The University’s Wi-Fi network provides mobile connectivity across the city centre, via the eduroam network. You can also use the eduroam network at other participating institutions around the world. See our local coverage and learn how to set up your devices:


The Cambridge University Data Network (CUDN) is the University’s private data network. You agreed to the acceptable use policy for the CUDN when you collected your CRSid and UIS Password. Some resources are only available when you are connected to the CUDN.

Desktop Services (DS)

Open-access workstations (the Managed Cluster Service)

The Managed Cluster Service (MCS) provides  open-access machines at several public locations around the University, which run a wide variety of software on Windows®, Mac OS® and Linux® platforms. Log in to your personalised desktop on the MCS machines using your CRSid and UIS Password.

Where are the MCS rooms?

There are MCS facilities in some Institutions, the University Library, and on the New Museums Site.  There is a map of the UIS-managed MCS rooms, their facilities, and details of opening hours here:

Printing, copying and scanning services

You can print from your personal machines to the managed printers in the some Colleges and Departments, and the University Library. Payment is by e-credit. Other printing facilities may be available in your College:

DS-Filestore – 3Gb file storage

This is a fully backed-up central filestore service. Your DS-Filestore is accessible from anywhere in the world, providing 3Gb storage space. It is a handy filestore for keeping secure backups of your work. A mobile web interface is also available:

DS-Web – personal web page

A simple personal and group web presence, which can be managed from anywhere in the world. Your pages are hosted and served using your DS-Filestore:

DS-Remote – remote access to Windows applications

Exclusively for students, DS-Remote gives you remote access to some Windows applications available on the MCS, using your own device with a remote desktop client installed:

Free software for your personal devices

Intel® anti-virus Protect your information and devices with these free anti-virus and malware solutions, available for Windows, Linux and Mac platforms:

Microsoft® Office® 365 ProPlus

As a student, you can install Microsoft’s online Office suite on up to 15 of your own devices. Start here:

File storage


Your free 3Gb, fully backed-up storage space, provided by the University. Access your filespace via the MCS computers, or remotely using your own devices:

OneDrive for Business

Students have access to a free 1TB filestore, offering the advanced features of Microsoft’s business-level service:

Dropbox Business

Get preferential rates on unlimited storage  – save 30-50% on consumer prices, and get a pro-rata refund on your existing Pro/Business account balance:

Learning resources

Moodle – virtual learning environment

The new virtual learning environment (VLE) for the University of Cambridge:

Some resources are available on CamTools, our older VLE:

University Library e-resources

Access to e-journals and other online resources provided by the Library:

Getting your bearings

Online timetable

Find out where you should be now with your online timetable:

The University Map

Find your way home from 'Reality Checkpoint' (or anywhere else) with our versatile online

Acceptable use of IT

  • Use IT facilities only for the purpose and authorisation given to you.
  • Don’t share your passwords, any access keys or PIN numbers with anyone else.
  • Report weaknesses and incidents to your local Computing Officer or Service Desk, and any data infringement to the Head of Institution or Data Protection Officer.
  • Don’t engage in any activity that could affect another user’s access.
    Keep your anti-virus software up-to-date and take care, especially when opening emails, not to introduce malware.
  • Don’t copy any copyrighted material without the required authorization.
  • Don’t run anything, or probe, to find compromises in the IT facilities.
  • Don’t create, view or transmit offensive or obscene images, material or data
    Delete work from public areas of shared devices, and log-out before you leave.
  • Always lock your account when away from your desk to stop others gaining access.

Any person believed to be in breach of one or more of these rules shall be reported by the Authorized Officer to the ISC who may at their discretion impose a penalty or penalties and may also recommend to the appropriate University or College Authority that proceedings be initiated under either or both of the University or College disciplinary procedures and any appropriate legislation.

Assistive technology

If you have specific IT requirements, your College will be able to refer you for an assessment by the Disability Resource Centre, after which UIS will be able to offer further  advice, support and training. Find out how UIS can help:

Free IT training

IT courses

UIS provides a comprehensive programme of IT-related training courses. Each term, we publish a new programme. Nearly all courses are free of charge. Browse and register for courses using the online University Training Booking System (UTBS) at: 

Online training resources

Microsoft Imagine Academy

You can access Microsoft’s online training at: video training library

We have a number of licences available for use of this popular online training website:

Help and support

In addition to your College Computer Officer, our service desk team offers help and support by email, telephone and in person.

You’re welcome to call in to the Roger Needham Building, on the West Cambridge Site. We’re open Monday–Friday.


Discover the University's IT services

Browse the catalogue of IT services supporting teaching, learning, research and administration at Cambridge:

  • User accounts and security
  • Email, telephony and collaboration
  • Support, policies and IT training
  • Devices, applications, networks and printing
  • Teaching and learning resources
  • Central systems and management reporting
  • Research support, data and computing
  • Development and website services

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