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IT Help and Support

University Information Services
 

You can print, copy and scan using DS-Print, the University's managed print service. It is available in College and Department computer rooms that use the University Managed Desktop (UMD) service. It is also available for use on your own device, either on or away from the University network, but you will need to install appropriate DS-Print software first.

You pay for printing through credits on either your Common Balance or Local Balance. Many Colleges and Departments use the University-wide Common Balance, while some operate their own Local Balance scheme, which may include some free credits. 

If you need high-volume reprographics, contact our Printroom.

 

Installing DS-Print software

Students

Windows and MacOS

Use Print Deploy using credits on your Local Balance or Common Balance when connected to the University network. If you're away from the University network, use Cloud Print with credits only usable from your Common Balance.

Chrome OS

Use Cloud Print for Chrome OS when on or away from the University network using credits on your Common Balance only. Local Balance is not supported.

Apple iOS

Use Mobility Print for Apple iOS when connected to the University network using credits on your Common Balance only. Local Balance is not supported.

Android

Use Mobility Print for Android when connected to the University network using credits on your Common Balance only. Local Balance is not supported.

Staff

Windows and MacOS

You will typically only have credits on your Local Balance, so you should use Print Deploy when connected to the University network.

Chrome OS

You will typically only have credits on your Local Balance. These are not currently supported.

Apple iOS

You will typically only have credits on your Local Balance. These are not currently supported.

Android

You will typically only have credit on your Local Balance. These are not currently supported.

 

Web-based printing

You can use Web Print to print to DS-Print multi-function devices (MFDs) using just a web browser. You do not need to install any additional software. Web Print can be used by both staff and students with credit on either their Local or Common Balance.

 

Topping up print credit

Common Balance credits

You can view and buy Common Balance credit using a credit or debit card on the Managed Print Portal (you must be connected to the University Data Network, or on the VPN). You can also view your transaction and print job history, print and copying rates, and your environmental impact.

You can also use cash at some participating Colleges and Departments to buy credit. The minimum top-up is £1, which buys about 20 black and white A4 sheets of printing or copying. 

Local Balance credits

You can check your Local Balance credits using the Managed Print Portal (you must be connected to the University Data Network, or on the VPN). Speak to your local IT staff about topping up your Local Balance credit.

 

Where you can use DS-Print

You print in both Colleges and Departments. You can find the charge rates for printing by logging into the Managed Print Portal, and then selecting Rates from the left-hand menu. Using the search box at the top of the page you can find your institution and printer .

Colleges

Local Balance:

  • Churchill
  • Corpus Christi
  • Emmanuel
  • Murray Edwards

Local and Common Balance:

  • Christ's
  • Clare
  • Clare Hall
  • Downing
  • Fitzwilliam
  • Girton
  • Gonville & Caius
  • Homerton
  • Hughes Hall
  • King's
  • Lucy Cavendish
  • Newnham
  • Pembroke
  • Peterhouse
  • Queens'
  • Robinson
  • Selwyn
  • Sidney Sussex
  • St. Catherine's
  • St. John's
  • Trinity
  • Trinity Hall
  • Wolfson

 

Departments

Local Balance:

  • Cambridge Conservation Initiative

Local and Common Balance:

  • Archaeology
  • Architecture
  • Asian & Middle Eastern Studies
  • Biochemistry
  • Centre for the Study of Existential Risk
  • Chemistry
  • Classics
  • Computer Science and Technology
  • CRASSH
  • Criminology
  • Digital Humanities
  • Divinity
  • Economics
  • Education
  • English
  • Gates Cambridge Trust
  • Geography
  • Haddon Library
  • History
  • History & Philosophy of Science
  • Information Services
  • Land Economy
  • Lauterpacht Centre for International Law
  • Law
  • Mathematical Science
  • Medical Library
  • Modern and Medieval Languages and Linguistics
  • Mongolia & Inner Asia Studies Unit
  • Music
  • Pharmacology
  • Philosophy
  • Physics and the Maxwell Centre
  • Physiology, Development and Neuroscience
  • Plant Sciences
  • Politics & International Studies
  • Psychology
  • Social Anthropology
  • Sociology
  • Toxicology
  • University Library
  • Veterinary Medicine
  • West Hub
  • Zoology

 

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Get help

If you have any queries, contact your local IT support or, for general enquires about the service, contact servicedesk@uis.cam.ac.uk