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University Information Services


The workstrands' engagement with different groups, and a summary of feedback received


Since April the UIS Leadership Team has been considering how to implement the recommendations of the Joint Report of the Council and General Board on IT Infrastructure and Support. This work has involved the introduction of seven different workstrands to make recommendations on the creation of a well-structured, cohesive UIS Division.

Each workstrand has developed engagement strategies to liaise with the various customer groups to discuss, listen and receive feedback on the services required. The workstrands have consulted with various stakeholders to find out what factors are important to them in order to improve decision-making and performance.

Engaging in a consultative working method, the workstrands' approaches included meetings, working groups, interviews and workshops. All feedback was recorded into summaries, minutes, graphs and data.

Consulting with various customer groups, wider institutions, and the collegiate University has driven the design and delivery of services within the workstrands.


After the feedback was collected from workstrand one (Services and Review), the team started developing a Service Portfolio and Service Catalogue to improve clarity and the effectiveness of services.

A new well-structured UIS website will be developed to enable users to better understand the services provided by UIS, as feedback suggested that the UIS website is not currently intuitive or clear.

Feedback on Workstrand two (Community and Capability) suggested a better structured communication and organisation between Schools and Colleges. Delivering improved IT services and implementing new committees should fulfil this requirement.

Workstrand three (Operations) stakeholder input suggested developing current services. This will involve developing the procedures to harmonise strategic and business management within the UIS, the implementation of a Communications Team, and developing internal and external governance structures.

The comments made on workstrand four (Architecture) suggested the creation and support of appropriate governance structures, and to develop a catalogue of the architectural services, e.g. common services and external offerings.

The responses collected from workstrand five (Build Capability and Methodologies) were based upon improving training on the development of new and current staff, and to implement modern and sustainable IS technologies to build efficient services.

Workstrand six (Service Delivery Operations) should focus attention on common processes across UIS and adapting frameworks where appropriate, to ensure an integrated and consistent future approach.

Finally the feedback from workstrand seven (Information Management) suggested assessing and implementing an information catalogue with key data sources for the UIS and wider University, which require maintaining as an ongoing project. Furthermore, the workstrand is also considering future engagement strategies with the production and maintenance of the Information Management Framework, to provide comprehensive policies and guidance.


Postscript: The final workstrand reports are published here (Raven login required)