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University Information Services


UIS began the move to its new divisional structure on 18 May 2015. This article describes how this will affect you and your institutions in the short to medium term.


UIS' divisional structure 

By way of background, UIS was formed in March 2014 to implement the recommendations of the Review of IT Infrastructure and Support To date UIS has retained the three predecessor organisations (HPCS, MISD and UCS) to ensure that services were sustained whilst wide-ranging consultation and design work was undertaken to determine the new organisational structure.

This new structure includes two outward facing divisions, and so our leadership team now includes two new Deputy Directors - Richard Young (Education, Administration and Student Services) and Paul Calleja (Research and Institutional Services). These individuals are specifically charged with strengthening our strategic relationships and supporting the initiation of new projects and services with the wider University.

Richard’s team will be working with the central functions of the University. Paul’s team will be the primary point of contact for schools, departments, colleges and other institutions to which UIS provides services. Both Deputy Directors will be developing their teams further over the coming months.

To find out more about Paul, Richard and the rest of the new UIS leadership team see

For those already using UIS services, a small number of contacts will change. However, assistance remains available via the website and Service Desks as before. If you need to speak to someone and you are unsure of the service or service owner/manager, then we encourage you to contact Richard or Paul in the first instance.

In the coming months you should see the launch of a number of new initiatives as UIS moves to become more closely aligned to the needs of the wider University, such as the pilot Service Catalogue initially for the School of Arts & Humanities, making it easier for people to find the services that are relevant to them, their institution or research group. Additionally, we will continue to consult widely across the University and work on a number of pilot projects, in order to add appropriately to our range of services.

18 May 2015