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Exchange Online for new students and staff

From 02 July 2018, all new students will be given Exchange Online accounts instead of Hermes. Institutions will have the option to request Exchange Online email accounts for their new staff, as well as/instead of Hermes accounts.

What is happening and when

  • Starts Monday 2 July 2018
  • All new student email accounts (undergraduate and postgraduate) will be Exchange Online
  • There will be the option to request an Exchange Online email account for new non-UAS staff on the pre-registration form (alongside Hermes option)
  • No change for new UAS staff – they will still get Exchange On-Premise email.

    Impact on institutions

    There will not be any impact on institutions’ ability to work and collaborate, however there will be some action prequired to prepare for the change:

    1. Institutional IT staff should prepare to provide ExOL user support – further UIS training courses are currently being scheduled (keep an eye on the UTBS for details).

    2. Any documentation prepared for new students by the Colleges and Departments will need to be amended to replace references to 'Hermes' with 'Exchange Online'.

    Account request process for new staff

    Institutional admin staff will continue to use the current system to pre-register new staff, with one difference: there is an additional button to request Exchange Online email account:

    Pre-reg screen 2018
    IMPORTANT: Exchange Online email accounts cannot be commissioned until new staff are fully registered in CHRIS or sponsored by an institution. In order to have a working Exchange Online email account when they arrive, you must ensure that this has been done in advance of their arrival.

    Queries and feedback

    Any technical queries should be addressed to the UIS Service Desk by email to

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