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Technical FAQs

Q. What browsers are compatible with Room Booking system?

A. Room Booking system is compatible with Internet Explorer, Firefox, Chrome & Safari web browsers.

Q. How do I get an account for Room Booking system?

A. User accounts are provided automatically for everyone once their Department on-boards with the Room Booking system.

Q. When trying to log in to the system I receive a 'Whoops something went wrong' error message & I have an account, what do I do?

A. Ensure that any saved bookmark is using the correct URL

Q. When logging in using my Raven details I get an 'incorrect-email being entered' error message?

A. Your Raven password may not be synced correctly, please visit link for instructions on how to rectify this:

Q. The room I want to book at another Department isn’t in Room Booking system?

A. Only Departments who have signed up to the Room Booking system will have rooms available to book.

Q. How long before the system times out?

A. Currently there is no system time out set.

Q. My screen appears out of line, how can I prevent this the next time I log in?

A. To refresh the screen & menus the web browser cache needs to be cleared. Details on how to do this can be found in the following documentation:

Q. What is the URL for the Room Booking System?

A. The Room Booking System can be access here:

Q. Where do I find a user guide?

A. The latest user guide can be found here:

Q. How do I Add/Remove a room?

A. Navigate to Data Management-Rooms & press the blue ‘Add a Room button’. Complete the details as required & press ‘Create Room’.

Q. How do I Add/Remove a Room Manager?

A. Navigate to Data Management-Rooms & find the room where you wish to add a manager, click the ‘pencil’ icon to edit the room & under Room Managers heading select the users you wish to be made Room Managers. Press ‘Update Room’ to save the changes.

Q. How do I stop e-mails asking me to download images each time?

A. Within Outlook & Junk e-mail settings ensure that in the safe senders list is listed. 

Contact us

If you have any further queries on the project then please contact either of the Project Managers:

Chris Thornhill
Tel: +44 (0)1223 766383

Rob Smith
Tel: +44 (0)1223 748021