Who we are
UIS provides University-wide information services for the University of Cambridge, to enable the success of the collegiate University in fulfilling its mission of excellence in research and education, and by supporting world-class administration. We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University.
What we provide
We provide the critical core IT infrastructure that keeps the collegiate University working, with Wi-Fi and a high-speed fibre optic network across the city, telephony and central email services, and managed desktop and printing systems. Student learning is supported via a virtual learning environment, with their course administration handled in the student information system.
The administrative offices of the University rely on the corporate systems we operate for them, for student administration, human resources, finance, and research grant costing.
We support the increasing use of computing across Cambridge's diverse research fields and provide a range of computing services, including large scale supercomputing, data storage and visualisation, hosted in our highly energy efficient data centre.
A full list of the services we provide is available in the Information Service Catalogue.
How we work with you
There are two ways to contact us:
- if you have a problem with one of our services, or a straightforward request, please contact the Service Desk;
- if you wish to discuss a new area of work, or understand how IT can help you achieve your long-term strategic goals, please contact your Relationship Manager.
Our Service Desk provides the first point of contact for students and staff in the event that you are having problems with one of our services. They escalate issues to the Service Managers, when necessary, and may introduce you to them in cases where you need to discuss a particular issue in detail. Contact the Service Desk via email at email@example.com, phone 01223 (7)62999 or come to UIS Reception in person.
A Relationship Manager works with your institution's manager and staff to ensure you are satisfied with the services you receive from us, and to identify new technology trends that could support and enhance your team's long-term strategy. Each department or institution will have a single point of contact; you can find out who yours is by checking our list of Relationship Managers.
While Relationship Managers specialise in a group of end users, Service Owners focus on a specific group of services. They work with Relationship Managers to ensure that we offer the right blend of information services to satisfy institutions' and departments' needs. They also work with the individual Service Managers to ensure our services meet the agreed service levels.
Our Service Managers look after the day-to-day delivery of a given service, in which they will be an expert. Our Service Desk will escalate problems with a service to its manager, where necessary, so you may be put in touch with them to discuss your issue in detail. Service Managers also look for opportunities to improve services, and co-ordinate the implementation of these improvements.