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Organisation structure

UIS's teams work together to deliver information services for the University.

Architecture

Works with other areas of the University and UIS to develop IT architectural design policies and associated principles in support of the University's core objectives. Architecture defines how systems, technology and information can be best structured and organised for research, teaching, administration; enabling integration between systems, re-use, security and performance and reducing duplication.

Build and Development

Delivers new information services, applications and upgrades across the entire range of UIS activities, subject to priorities as set by the oversight committees. Provides Business Systems and Information Systems development services and Quality Assurance, to the University in a way that ensures new initiatives deliver a consistent and excellent user experienceLed by Chris Edwards.

Departmental Operations

Responsible for UIS Finance, HR, Staff Development, Communications, Departmental Administration and Building Management. Departmental Operations is also responsible for developing effective governance frameworks and internal processes. Led by Rachel Hooper.

Digital Transformation Consultancy

Develops potential opportunities for digital innovation. Champions user needs and emphasises user experience and accessibility. Led by John Norman.

Education, Administration and Student Services

Responsible for building collaborative relationships with the Unified Administrative Service (UAS) and other Non-School Institutions (NSIs). Ensures that user needs are understood and met, and that pan-University services deliver a good user experience and end-to-end IT service. Led by Richard Hey.

Information Security

Responsible for helping the University manage information and cyber security risks. Led by Vijay Samtani.

Programme and Project Office

The role of the Programme and Project Office (PPO) is to work with users, Relationship Managers and Service Owners to ensure that the programmes and projects that UIS undertakes meet user requirements, are delivered on time and within budget and adhere to the relevant project governance standards. Led by Chris MacLeod.

Research and Institutional Services

Responsible for building collaborative relationships with Institutions, understanding requirements and supporting use of UIS services that can be used alongside local services. Ensures that user needs are understood and met. Institutions include Schools, Departments and Colleges. Provides Research Computing Services including high-performance computing services. Led by Paul Calleja.

Service Operations

Responsible for the ongoing delivery and support of the full range of UIS services to the University. Ensures service expectations are agreed and met, and that upgrades are proactively scheduled to ensure that capacity, performance, security and reliability needs are met. Includes the infrastructure and networks team, training services, the Computer Emergency Response Team (CamCERT), and front-line services including the Service Desk, end-user computing and institutional support services. Led by Steve Riley.