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Service hours

Normal operating schedule

All services normally run with operations staff present (attended operation), subject to the holidays and vulnerable periods, as follows:

Monday to Friday 08:00–17:00

At other times they run with no operations staff present (see unattended operation).

Holidays

UIS is closed on bank holidays. In addition, UIS will close at 17:00 on Thursday 24 December 2020 for the Christmas/New Year holiday and re-open at 08:30 on Monday 4 January 2021.
 

Unattended operation

When a service is running unattended, if it should fail, the service might not be reinstated until the next period of attended operation. In practice, staff monitor services from time to time outside normal working hours and are often able to reinstate them, but this can not be relied upon.

Further information

You may also be interested in:

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