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University Information Services


Normal operating schedule

All services normally run with operations staff present (attended operation), subject to the holidays and vulnerable periods, as follows:

Monday to Friday 08:00–17:00

At other times they run with no operations staff present (see unattended operation).


If you would like to visit the Roger Needham Building, please contact our Service Desk.

We are currently working in a hybrid mode, so visits need to be planned according to staff availability.

Our Reception and Service Desk teams are available via email during the hours listed on our Contact us page.


UIS is closed on bank holidays. In addition, UIS will close at 17:00 on Friday 22 December 2023 for the Christmas/New Year holiday and re-open at 08:30 on Tuesday 2 January 2024.

Unattended operation

When a service is running unattended, if it should fail, the service might not be reinstated until the next period of attended operation. In practice, staff monitor services from time to time outside normal working hours and are often able to reinstate them, but this can not be relied upon.

Further information

You may also be interested in:

  • Vulnerable periods – during which services may be interrupted for maintenance
  • System changes – planned maintenance changes to the University's IT systems.