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Getting help

Sources of IT help and support

Your first stop for IT support will be your institution's local IT staff, but the UIS's Help and Support website and Service Desk can also offer help and advice with using UIS's IT services:

Website  UIS IT Help and Support website

Phone  UIS Service Desk

Quick links

Getting connected

Wi-Fi  Connect to eduroam Wi-FI Padlock  VPN remote access
Key  Forgotten UIS passwords


Email  Hermes webmail Email  ACN webmail
Email  Hermes email software settings Email  Microsoft Outlook webmail
Right arrow  Migrate Hermes to Exchange Online


Fax  How to print Wallet  Topping up e-credit for printing


Website  Buying software
Shield  Anti-virus software
Microsoft Office  Microsoft Office 365 ProPlus Google Calendar  Google Calendar


Dropbox  Dropbox Cloud OneDrive  OneDrive

Other useful links

User  Information for new students/staff Bulb  IT training courses

UIS Service Status

Phone transparent  Service status line: (01223) 463085
Website transparent  Sign up for SMS/email status alerts

Getting help

UIS Service Desk
General support queries

  Phone transparent  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone transparent  (01223 3) 32999

Other IT service desks