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University Information Services

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How to stay safe online

Unfortunately, not everything on the internet is what it seems. Our handy online guide describes the most common types of scam used against students and staff at the University, and offers tips on how to avoid them.

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Now you can reset your UIS Password yourself – get set up now

The UIS Password Management site now allows you to reset your own password. Get set up now – go to the web page, click on the 'Configure' button under 'Self-service password recovery'. Once you've provided some security info, you'll be ready to go.

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Moodle is getting a boost!

This year's Moodle upgrade provides clearer navigation, improved search functionality and introduces a range of new features that enhance the user experience.

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RSS Feed Latest news

Wireless Service: major upgrade scheduled for 10–13 December

Nov 20, 2018

We’re moving the Wireless Service onto its own routed network to increase wireless controller network speed and capacity. The works are scheduled to take place between Monday 10 December and Thursday 13 December, during which there will be brief periods of unavoidable disruption, which we will endeavour to keep to a minimum.

IT services to be disrupted by essential maintenance: Friday 30 November to Sunday 2 December

Nov 06, 2018

Essential maintenance work will mean access to the University’s main IT systems, including Moodle, CHRIS, CUFS, CamSIS and X5, will be unavailable for 2 hours on Friday 30 November from 17:30 and intermittently unavailable on Saturday 1 and Sunday 2 December while system testing takes place. All services will be restored by 17:00 on Sunday 2 December.

Lookup root certificate change in January 2019

Oct 31, 2018

The current SSL certificates for the University Lookup service will be replaced a few days before they expire in January 2019. Users of the Lookup web service API may need to take action to prepare for this change.

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Upcoming events

Docker Cambridge Meet-Up: Docker on Windows

Nov 21, 2018

Norwich Auditorium, Roger Needham Building

IT Induction: Workshop and lunch for new IT staff

Nov 28, 2018

Huntingdon Room, Roger Needham Building

IT Forum: update on UIS projects and services

Nov 28, 2018

Norwich Auditorium, Roger Needham Building

Upcoming events

UIS jobs


Phone transparent  Service status line: (01223) 463085
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Getting help

UIS Service Desk
General support queries

  Phone transparent  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone transparent  (01223 3) 32999

Other IT service desks