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University Information Services

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New UIS ticketing system domain:

As UIS transitions to our new cloud-based IT Helpdesk ticketing system (HEAT), you may notice your IT support tickets redirecting to We are working with our supplier to configure a URL within the domain, but in the meantime, please be assured that this URL is legitimate.

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Celebrating 25 years of networking innovation

The Granta Backbone Network (GBN) celebrates its 25th anniversary this year. It carries data from the Large Hadron Collider at CERN and is preparing to support even more world-class projects.

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Cyber security @Cambridge

Find out how you can contribute towards a major programme to improve cyber security across the University.

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More news stories

Upcoming events

Big Data Analytics Service Forum

Oct 06, 2017

Norwich Auditorium, Roger Needham Building

Cyber17: The Emerging Threat Landscape

Dec 13, 2017

The Faculty of Law, Sidgwick Site

Upcoming events

UIS jobs



UIS welcomes feedback from across Cambridge on topics such as opportunities for future services, and how current offerings can be improved.


UIS System Status Line

UIS System Status Line 01223 463085

Call this number for status updates on major UIS systems.