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University Information Services

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Now you can reset your UIS Password yourself – get set up now

The UIS Password Management site now allows you to reset your own password. Get set up now – go to the web page, click on the 'Configure' button under 'Self-service password recovery'. Once you've provided some security info, you'll be ready to go.

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Microsoft account closure for outgoing students and staff

Once your account is flagged for closure, you'll have 30 days read-only access to your OneDrive, Office 365 apps and Exchange Online email before you are locked out of your account. Don't leave it too late to make alternative arrangements...

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How to stay safe online

Unfortunately, not everything on the internet is what it seems. Our handy online guide describes the most common types of scam used against students and staff at the University, and offers tips on how to avoid them.

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Changes to the University's Adobe software licensing agreement

The University’s 3-year fixed-price licensing agreement with Adobe ended on 8 March 2018. Like many other software providers, Adobe is moving to an annual subscription model.

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RSS Feed Latest news

Change to outgoing email configuration on Tuesday 14 August

Aug 07, 2018

UIS plans to make a change to outgoing email between 08:00 and 09:00 on Tuesday 14 August. You shouldn't notice any change to your email service, but if you experience any problems please contact the Service Desk.

Exchange Online for new students/staff – information for IT staff

Jun 12, 2018

In preparation for the 2018/9 academical year, from Monday 2 July 2018 all new undergraduate and postgraduate students joining the University will be issued with Exchange Online email accounts instead of Hermes email accounts.

Leaving Cambridge? Your Microsoft account will soon be closed – move it or lose it!

Jun 11, 2018

If you will be leaving Cambridge at the end of this term, you need to take action now so that you won’t lose access to the data associated with your University of Cambridge Microsoft Account. This includes Office 365 apps, OneDrive and Exchange Online email.

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Getting help


UIS Service Desk
General support queries

  Phone transparent  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone transparent  (01223 3) 32999


Other IT service desks