Relationship management

Relationship Managers (RMs) work to ensure institutions and their staff are satisfied with the services they receive from UIS, and to identify technology trends that could support and enhance the institution's strategy. They often have additional responsibilities, and can be based either in UIS or within an institution – for example, a School.

About the role

Your institution is supported by a named Relationship Manager (RM), who works closely with their contacts to understand the local needs of the end users. In doing so, they identify issues with established services, as well as opportunities for new services that will meet emerging demands.

RMs share this insight with the relevant Service Owners and Service Managers within UIS, facilitating direct engagement between our IT and subject matter specialists and end users. As a result, their end-user expertise informs the development of the entire UIS service portfolio. RMs can assist institutions with strategic planning and personnel matters and work as a team in doing so.

RMs also help increase transparency around UIS strategy, helping institutions to understand how UIS’s finite resources are prioritised to accommodate the University’s diverse and often competing needs. RMs will usually play an active role on relevant IT Committees within their institutions.

Our team of Relationship Managers

Our team of Relationship Managers is led by Richard Hey, who is a member of our Senior Leadership Team. He oversees the relationships covering:

Colleges and Schools

Colleges
Schools

Non-School Institutions

Strategic Research Initiatives and Networks
University Partner Institutions

Unified Administrative Service (UAS)

Academic Division
Estates Management Division, Health and Safety, North West Cambridge Development
HR and Finance
Research Administration

Richard Hey is Deputy Director for Institution Liaison and Relationship Management.

Richard Hey

Colleges

Christ's College
Churchill College
Clare College
Clare Hall
Corpus Christi College
Darwin College
Downing College
Emmanuel College
Fitzwilliam College
Girton College
Gonville & Caius College
Homerton College
Hughes Hall
Jesus College
King's College
Lucy Cavendish College

Magdalene College
Murray Edwards College
Newnham College
Pembroke College
Peterhouse
Queens' College
Robinson College
Selwyn College
Sidney Sussex College
St Catharine's College
St Edmund's College
St John's College
Trinity College
Trinity Hall
Wolfson College

Ronald Haynes

Ronald Haynes is also the Relationship Manager for the Colleges' Administration Software Consortium (CASC), the Office of Intercollegiate Services (OIS) and the Cambridge Theological Federation.

Schools

School of Arts and Humanities

Faculty of Architecture and History of Art
Faculty of Asian and Middle Eastern Studies
Faculty of Classics
Faculty of Divinity
Faculty of English
Faculty of Modern and Medieval Languages
Faculty of Music
Faculty of Philosophy
Centre for Research in the Arts, Social Sciences and Humanities (CRASSH)
Language Centre

James Hargrave

School of the Biological Sciences

Faculty of Biology

Biochemistry
Centre for Family Research
Genetics
MRC Toxicology Unit
Pathology
Pharmacology
Physiology, Development and Neuroscience
Plant Sciences

Botanic Garden

Psychology
Zoology

Museum of Zoology

Faculty of Veterinary Medicine

Department of Veterinary Medicine

Milner Therapeutics Institute
Wellcome Trust/Cancer Research UK Gurdon Institute
Sainsbury Laboratory

Jenny Barna

School of Clinical Medicine

Clinical Biochemistry
- Metabolic Research Laboratories
Clinical Neurosciences
- Cambridge Centre for Brain Repair
- Neurology Unit
- Neurosurgery
- Wolfson Brain Imaging Centre
Haematology
- Transfusion medicine
Medical Genetics
Medicine
- Anaesthesia
- Experimental Medicine and Immunotherapeutics (EMIT)
- Renal medicine
MRC Biostatistics Unit
MRC Cancer Unit
MRC Epidemiology Unit
Obstetrics & Gynaecology
Oncology
Paediatrics
Psychiatry
- Brain mapping unit
- Developmental psychiatry
Public Health & Primary Care
- General Practice & Primary Care Research
- Clinical Gerontology
Radiology
Surgery
- Trauma and Orthopaedic Surgery
Cambridge Institute for Medical Research (CIMR)
Cancer Research UK Cambridge Institute
Institute of Public Health
MRC Cognition and Brain Sciences Unit
Welcome Trust - MRC Institute of Metabolic Science

Vacancy

Interim contact:
Richard Hey

School of Humanities and Social Sciences

Faculty of Economics
Faculty of Education
Faculty of History
Faculty of Human, Social and Political Science, which comprises:
- Department of Archaeology (including the McDonald Institute for Archaeological Research)
- Department of Social Anthropology (including the Museum of Archaeology and Anthropology, and the Mongolian and Inner Asia Studies Unit)
- Department of Politics and International Studies, incorporating
  - Centre of African Studies
  - Centre of Development Studies
  - Centre of Latin American Studies
  - Centre of South Asian Studies
  - Centre for Gender Studies

Department of Sociology

Faculty of Law, including the Institute of Criminology and the Lauterpacht Centre for International Law
Department of History and Philosophy of Science, including the Whipple Museum of the History of Science
Department of Land Economy

Vacancy

Interim contact:
James Hargrave

School of Physical Sciences

Faculty of Earth Sciences and Geography
- Earth Sciences
  - Sedgwick Museum of Earth Sciences
- Geography
  - Scott Polar Research Institute
    - The Polar Museum
Faculty of Mathematics
- Applied Mathematics and Theoretical Physics
- Pure Mathematics and Mathematical Statistics
  - Statistical Laboratory
Faculty of Physics and Chemistry
- Astronomy
- Chemistry
- Materials Science and Metallurgy
- Physics
Isaac Newton Institute for Mathematical Sciences

Vacancy

Interim contact:
Richard Hey

School of Technology

Faculty of Engineering
- Department of Engineering:
  - Energy, fluid mechanics, and turbomachinery
  - Electrical engineering
  - Mechanics, materials and design
  - Civil engineering
  - Manufacturing and management
  - Information engineering
Faculty of Business and Management
- Cambridge Judge Business School
  - Centre for Business Research
  - The Psychometrics Centre
Faculty of Computer Science and Technology
- Computer Laboratory
Department of Chemical Engineering and Biotechnology
Cambridge Institute for Sustainability Leadership

James Matheson

Non-School Institutions

Principal non-school institutions:

Cambridge University Library (CUL)
Cambridge University Development and Alumni Relations (CUDAR)
Fitzwilliam Museum
Institute of Continuing Education (ICE)
Cambridge Enterprise
Careers Service
Gates Trust

Vacancy

Interim contact:
Richard Hey

Strategic Research Initiatives and Networks

Big Data    Richard Hey (Interim)
Cancer    Richard Hey (Interim)
Cardiovascular Disease    Richard Hey (Interim)
Conservation Richard Hey (Interim)
Digital Humanities   James Hargrave
Energy   James Matheson
Global Challenges Initiative   Jenny Barna
Global Food Security   Jenny Barna
Immunology    Richard Hey (Interim)
Infectious Diseases   Jenny Barna
Language Sciences   James Hargrave

Metabolism Richard Hey (Interim)
Nanoforum Richard Hey (Interim)
Neuroscience   Jenny Barna
Public Health    Richard Hey (Interim)
Public Policy James Hargrave
Reproduction   Jenny Barna
Sensors    James Matheson
Stem Cells    Richard Hey (Interim)
Synthetic Biology   Jenny Barna
Therapeutic Sciences   Jenny Barna
Trustworthy Technologies   James Matheson

University Partner Institutions

Agricultural Botany, National Institute of (NIAB) Jenny Barna
Animal Health Trust (AHT) Jenny Barna
Babraham Institute Jenny Barna
Bioinformatics, European Institute of (EBI) Jenny Barna

British Antarctic Survey (BAS) Richard Hey (Interim)
Cambridge Crystallographic Data Centre (CCDC) Richard Hey (Interim)
Molecular Biology, MRC Laboratory of (LMB) Jenny Barna
Sanger Institute, Wellcome Trust Jenny Barna

Unified Administrative Service (UAS)

Academic Division and Registrary's Office
Legal Services Office

Richard Hey

Estates Management
Finance Division
Health, Safety and Regulated Facilities
North West Cambridge Development
Office of External Affairs and Communications

Andrew Rose

HR

Human Resources Division

Richard Hey

About the role