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Relationship management

Relationship Managers (RMs) work to ensure institutions and their staff are satisfied with the services they receive from UIS, and to identify technology trends that could support and enhance the institution's strategy. They often have additional responsibilities, and can be based either in UIS or within an institution – for example, a School.

About the role

Your institution is supported by a named Relationship Manager (RM), who works closely with their contacts to understand the local needs of the end users. In doing so, they identify issues with established services, as well as opportunities for new services that will meet emerging demands.

RMs share this insight with the relevant Service Owners and Service Managers within UIS, facilitating direct engagement between our IT and subject matter specialists and end users. As a result, their end-user expertise informs the development of the entire UIS service portfolio. RMs can assist institutions with strategic planning and personnel matters and work as a team in doing so.

RMs also help increase transparency around UIS strategy, helping institutions to understand how UIS’s finite resources are prioritised to accommodate the University’s diverse and often competing needs. RMs will usually play an active role on relevant IT Committees within their institutions.

Our team of Relationship Managers

Our team of Relationship Managers is led by Richard Hey, who is a member of our Senior Leadership Team. He oversees the relationships covering:

Richard Hey is Deputy Director for Institution Liaison and Relationship Management.

Richard Hey

Richard Hey


Colleges

  • Christ's College
  • Churchill College
  • Clare College
  • Clare Hall
  • Corpus Christi College
  • Darwin College
  • Downing College
  • Emmanuel College
  • Fitzwilliam College
  • Girton College
  • Gonville & Caius College
  • Homerton College
  • Hughes Hall
  • Jesus College
  • King's College
  • Lucy Cavendish College
  • Magdalene College
  • Murray Edwards College
  • Newnham College
  • Pembroke College
  • Peterhouse
  • Queens' College
  • Robinson College
  • Selwyn College
  • Sidney Sussex College
  • St Catharine's College
  • St Edmund's College
  • St John's College
  • Trinity College
  • Trinity Hall
  • Wolfson College

Ronald Haynes

Ronald Haynes

Ronald Haynes is also the Relationship Manager for the Colleges' Administration Software Consortium (CASC), the Office of Intercollegiate Services (OIS) and the Cambridge Theological Federation.

Schools

School of Arts and Humanities

  • Faculty of Architecture and History of Art
  • Faculty of Asian and Middle Eastern Studies
  • Faculty of Classics
  • Faculty of Divinity
  • Faculty of English
  • Faculty of Modern and Medieval Languages
  • Faculty of Music
  • Faculty of Philosophy
  • Centre for Research in the Arts, Social Sciences and Humanities (CRASSH)
  • Language Centre

James Hargrave

James Hargrave

School of the Biological Sciences

  • Faculty of Biology
    • Biochemistry
    • Centre for Family Research
    • Genetics
    • MRC Toxicology Unit
    • Pathology
    • Pharmacology
    • Physiology, Development and Neuroscience
    • Plant Sciences
      • Botanic Garden
    • Psychology
    • Zoology
      • Museum of Zoology
  • Faculty of Veterinary Medicine
    • Department of Veterinary Medicine
  • Milner Therapeutics Institute
  • Wellcome Trust/Cancer Research UK Gurdon Institute
  • Sainsbury Laboratory

Vacancy

Interim contact:
Richard Hey

School of Clinical Medicine

  • Clinical Biochemistry
    • Metabolic Research Laboratories
  • Clinical Neurosciences
    • Cambridge Centre for Brain Repair
    • Neurology Unit
    • Neurosurgery
    • Wolfson Brain Imaging Centre
  • Haematology
    • Transfusion medicine
  • Medical Genetics
  • Medicine
    • Anaesthesia
    • Experimental Medicine and Immunotherapeutics (EMIT)
    • Renal medicine
  • MRC Biostatistics Unit
  • MRC Cancer Unit
  • MRC Epidemiology Unit
  • Obstetrics & Gynaecology
  • Oncology
  • Paediatrics
  • Psychiatry
    • Brain mapping unit
    • Developmental psychiatry
  • Public Health & Primary Care
    • General Practice & Primary Care Research
    • Clinical Gerontology
  • Radiology
  • Surgery
    • Trauma and Orthopaedic Surgery
  • Cambridge Institute for Medical Research (CIMR)
  • Cancer Research UK Cambridge Institute
  • Institute of Public Health
  • MRC Cognition and Brain Sciences Unit
  • Welcome Trust - MRC Institute of Metabolic Science

Vacancy

Interim contact:
Richard Hey

 

School of Humanities and Social Sciences

  • Faculty of Economics
  • Faculty of Education
  • Faculty of History
  • Faculty of Human, Social and Political Science, which comprises:
    • Department of Archaeology (including the McDonald Institute for Archaeological Research)
    • Department of Social Anthropology (including the Museum of Archaeology and Anthropology, and the Mongolian and Inner Asia Studies Unit)
    • Department of Politics and International Studies, incorporating
      • Centre of African Studies
      • Centre of Development Studies
      • Centre of Latin American Studies
      • Centre of South Asian Studies
      • Centre for Gender Studies
    • Department of Sociology
  • Faculty of Law, including the Institute of Criminology and the Lauterpacht Centre for International Law
  • Department of History and Philosophy of Science, including the Whipple Museum of the History of Science
  • Department of Land Economy

Vacancy

Interim contact:
James Hargrave

 

School of Physical Sciences

  • Faculty of Earth Sciences and Geography
    • Earth Sciences
      • Sedgwick Museum of Earth Sciences
    • Geography
      • Scott Polar Research Institute
        • The Polar Museum
  • Faculty of Mathematics
    • Applied Mathematics and Theoretical Physics
    • Pure Mathematics and Mathematical Statistics
      • Statistical Laboratory
  • Faculty of Physics and Chemistry
    • Astronomy
    • Chemistry
    • Materials Science and Metallurgy
    • Physics
  • Isaac Newton Institute for Mathematical Sciences

Vacancy

Interim contact:
Richard Hey

 

School of Technology

  • Faculty of Engineering
    • Department of Engineering:
      • Energy, fluid mechanics, and turbomachinery
      • Electrical engineering
      • Mechanics, materials and design
      • Civil engineering
      • Manufacturing and management
      • Information engineering
  • Faculty of Business and Management
    • Cambridge Judge Business School
      • Centre for Business Research
      • The Psychometrics Centre
  • Faculty of Computer Science and Technology
    • Computer Laboratory
  • Department of Chemical Engineering and Biotechnology
  • Cambridge Institute for Sustainability Leadership

James Matheson

James Matheson

Non-School Institutions

Principal non-school institutions:

  • Cambridge University Library (CUL)
  • Cambridge University Development and Alumni Relations (CUDAR)
  • Fitzwilliam Museum
  • Institute of Continuing Education (ICE)
  • Cambridge Enterprise
  • Careers Service
  • Gates Trust

Ronald Haynes

Ronald Haynes

 

 


Strategic Research Initiatives and Networks

Big Data    Richard Hey (Interim)
Cancer    Richard Hey (Interim)
Cardiovascular Disease    Richard Hey (Interim)
Conservation Richard Hey (Interim)
Digital Humanities    James Hargrave
Energy   James Matheson
Global Challenges Initiative    Richard Hey (Interim)
Global Food Security    Richard Hey (Interim)
Immunology    Richard Hey (Interim)
Infectious Diseases    Richard Hey (Interim)
Language Sciences    James Hargrave

Metabolism  Richard Hey (Interim)
Nanoforum  Richard Hey (Interim)
Neuroscience    Richard Hey (Interim)
Public Health    Richard Hey (Interim)
Public Policy    James Hargrave
Reproduction    Richard Hey (Interim)
Sensors    James Matheson
Stem Cells    Richard Hey (Interim)
Synthetic Biology    Richard Hey (Interim)
Therapeutic Sciences    Richard Hey (Interim)
Trustworthy Technologies   James Matheson

University Partner Institutions

Agricultural Botany, National Institute of (NIAB) Richard Hey (Interim)
Animal Health Trust (AHT) Richard Hey (Interim)
Babraham Institute Richard Hey (Interim)
Bioinformatics, European Institute of (EBI) Richard Hey (Interim)

British Antarctic Survey (BAS) Richard Hey (Interim)
Cambridge Crystallographic Data Centre (CCDC) Richard Hey (Interim)
Molecular Biology, MRC Laboratory of (LMB) Richard Hey (Interim)
Sanger Institute, Wellcome Trust Richard Hey (Interim)

Unified Administrative Service (UAS)

  • Academic Division and Registrary's Office
  • Legal Services Office

Richard Hey

Richard Hey

  • Estates Division
  • Finance Division
  • Health, Safety and Regulated Facilities
  • North West Cambridge Development
  • Office of External Affairs and Communications

Andrew Rose

HR

  • Human Resources Division

Richard Hey

Richard Hey

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