Support for IT staff
- Relationship Managers - Advice and guidance on IT for Faculties, Departments and Colleges
- Techlink scheme - support for support staff
- IT Training - free training for staff and students, some specific to IT staff
- Departmental and College IT Managers' Groups
- IT support mailing list
Services and information for IT staff
Accounts
- Access to the UIS database (Jackdaw)
- Pre-arrival registration for staff and academic visitors
- Registration process for students
- Timetable for cancellation of accounts
Network
- Network Services information for IT staff
- Telephony: institutional call-logging and billing access
- Access to the Cambridge network
- Service charges
- Backbone data network services
- Backbone fibre optic network services
- IP services
- Domain name policy and guidelines
- Managed Network Service
- Managed Zone Service
- Network Time Protocol (NTP)
- Wireless services
- Managed VPN Service
General administration and security
- Lookup management
- Access to the University Card database (for authorised users)
- Requesting conference ids
- Friendly probing suite
- TLS server certificates for purchase
- Policies, rules and guidelines
Servers, mail and web managed services
- The Central Email Scanner (spam and virus filtering)
- Managed mail domains
- Institutional mailing lists
- Hosted web servers (Managed Web Service)
- Managed wikis
- Falcon content management system
- Search - institutional control of quicklinks and filtered searches
Other
- Google Apps @ Cambridge (including Cambridge Raven-protected version of Google calendar)
- Videoconferencing - including equipment hire, consultancy on institutional facilities
- Streaming Media Service for publishing audio and video
- Photographic and Illustration Service
- Software - purchase, licensing etc.
- University IT Purchasing group