skip to content

University Information Services

 
Subscribe to News feed from help site feed
Updated: 2 days 9 hours ago

Beware phishing activity during the national mourning period

Wed, 14/09/2022 - 16:22

The National Cyber Security Centre has warned us about a potential increase in phishing emails and other scams during the period of national mourning. While the NCSC has not yet seen extensive evidence of this, as ever you should be aware it is a possibility and be attentive to emails, text messages and other...

University Card System offline Thursday 15 September during upgrade

Wed, 14/09/2022 - 10:10

Schedule The switchover to the new Card system is due to take place tomorrow. The Card system will be offline on Thursday while we make the changeover although we will notify you if it is completed earlier. Please do not make changes to the legacy system after 5pm today (Wednesday) as we cannot guarantee they will be...

UIS will be closed on Monday 19 September

Tue, 13/09/2022 - 14:27

UIS will be closed on Monday 19 September 2022, the date of Her Majesty Queen Elizabeth II's funeral.

Beware 'student job offer' phishing scam

Mon, 12/09/2022 - 16:01

We've received several reports of a 'job scam' phishing scam being targeted at students – see the example below. DO NOT reply to or engage with this email. The scammers email you with an offer of a part-time contract, with the intention of gaining your credentials/identification paperwork. From previous experience,...

Raven update on Thursday 8 September 

Tue, 06/09/2022 - 14:21

We will be updating Raven between 12:00 and 12:10 on Thursday 8 September. The service won't be interrupted, but you may find you have to log in again on some University systems. If you have any questions about this update, please email the UIS Service Desk at servicedesk@uis.cam.ac.uk.

Beware phishing emails claiming to be from senior colleagues

Mon, 05/09/2022 - 14:58

We have received several reports of University staff receiving phishing emails from someone pretending to be a colleague, often a senior staff member who is away from Cambridge and urgently needs help with a money transfer or purchasing gift vouchers. They often come from icloud.com or gmail.com email accounts and begin...

Microsoft account access issues for new students and staff

Thu, 01/09/2022 - 17:10

We're working to resolve a licensing issue that's preventing some new undergraduate students and new staff from accessing their University Microsoft accounts – including their University email account, which is hosted on Microsoft's Exchange Online. We hope this will be resolved in 48 hours. We'll update this page as soon...

DS-Print maintenance on Monday 5 September

Wed, 31/08/2022 - 09:55

The University’s print service will be unavailable between 7am and 9am on Monday 5 September. During this period, users will not be able to print, and the multifunction devices (MFDs) will be unresponsive. If any MFDs remain unresponsive after this maintenance period, please turn them off for 10 seconds and then turn them...

All Mac users should update their OS, following the discovery of a critical vulnerability in Safari

Wed, 24/08/2022 - 15:15

There is a critical vulnerability in Safari that if exploited can result in arbitrary code execution with kernel privileges. All users should update as soon as possible. For more information please see the following: macOS 12.5.1: https://support.apple.com/en-us/HT213413 iOS 15.6.1 and iPadOS 15.6.1: https://support.apple...

Elements is back online after major upgrade

Mon, 22/08/2022 - 13:14

We are pleased to report that the Elements upgrade went according to plan, and the system is back online. What’s new To get you started, we’ve created a quick tour of what’s changed. Help resources are now in SharePoint A new Research Information SharePoint site is now the home of Elements information and guidance material...

ADVANCE NOTICE: App Passwords will stop from 01 October when Microsoft withdraws support for Basic Authentication

Mon, 22/08/2022 - 11:49

What is happening Microsoft is strengthening its security by withdrawing support for Basic Authentication. It will start rolling this out across all tenancies starting on 01 October 2022. This will affect how users can connect to their Exchange Online mailboxes. It is an approach many IT service/product vendors, including...

New University Card Management System launches 15 September

Thu, 18/08/2022 - 09:54

UIS will launch the new University Card Management System in September. We’re aiming for Thursday 15 September, however, this will be dependent on progress with printing the new student cards. The system will be down for a day. We will confirm the date nearer the time. Once the new system is live, Card Reps will be using...

MCS Linux service deprecated

Wed, 17/08/2022 - 13:49

We have deprecated the MCS Linux service because of technical and resource constraints. At its peak, MCS Linux accounted for only 2% of MCS machines deployed, and use of this service has declined steadily in recent years. Unfortunately, we have had to remove the Linux part of the service because of unforeseen technical...

Old web address for Raven password site retiring

Wed, 17/08/2022 - 11:31

We're retiring the old web address for the Raven password management application – password.csx.cam.ac.uk – on 31 August 2022. Please make sure you’ve updated any bookmarks or links to the current web address: https://password.raven.cam.ac.uk/.

New cloud research platform service from UIS

Mon, 15/08/2022 - 13:03

Amazon Web Services (AWS) and RONIN available via UIS UIS is pleased to announce that access to Amazon Web Services (AWS) and RONIN are now available through a new University-provided cloud research platform service. If you would like to join the increasing number of Cloud users and to save around 11% on list prices for...

Change in recommended VPN client for Android users

Thu, 11/08/2022 - 14:11

We have updated our recommendations for Android users of the UIS VPN and managed VPN services. We no longer recommend Android’s built-in VPN client because setting it up is complicated, which can lead to insecure configurations. Instead, we recommend the strongSwan client to Android users. It’s available free of charge...

Elements: major upgrade coming in August

Thu, 28/07/2022 - 19:14

Symplectic Elements, the University’s Research Information Management System, will undergo a significant upgrade this summer, ready for the new academic year. Users will notice a big difference in the look and feel, as well as several functional improvements. Upgrading to the latest release will give us a strong platform...

McAfee antivirus software rebranded to 'Trellix'

Wed, 27/07/2022 - 14:53

The antivirus software that we provide to University staff and students has been rebranded from 'McAfee' to 'Trellix'. If you have the software installed on your devices, you may notice a change in the name and logo the next time the software is updated: Old logo: New logo: mcafee.png trellix_logo.png The functionality and...

Launch of new Streaming Media Service (SMS) platform delayed

Wed, 27/07/2022 - 13:04

Launch of new Streaming Media Service (SMS) platform delayed The launch of the new SMS platform has been delayed until October at the earliest. This is disappointing news for everyone, especially given the fragility of the current service. Earlier this month, we asked you to reserve the SMS for business-critical uploads...

CHRIS, ESS and UPS downtime on Thursday 28 July

Thu, 21/07/2022 - 16:25

CHRIS, Employee Self-Service (ESS), the University Payment System will be unavailable all day on Thursday 28 July, from 07:00, while we install the latest upgrade to the CHRIS system. The full list of affected systems is available on the HR systems website: www.hrsystems.admin.cam.ac.uk/systems/systems-overview/system-...