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Turnitin maintenance: Saturday 14 August 16:00–18:00

Wed, 04/08/2021 - 16:17

Turnitin will be undergoing essential maintenance on Saturday 14 August during 16:00–18:00 BST. Please be aware that submissions or grading for Turnitin Assignments in Moodle will not be possible during this time. We therefore advise that submission deadlines are set outside this maintenance window. Follow @TurnitinStatus...

Easier way for Departments and NSIs to get ‘bolt-on’ Office 365 licences for staff

Wed, 04/08/2021 - 16:11

It will be quicker, easier, and cheaper to for Departments to get bolt-on product licences to add to individual users’ Office 365 licences from 1 October 2021. The new process will apply to individual licences for products such as Visio, Project and PowerBI that are not included under the Microsoft EES Agreement. UIS will...

Beware fake NHS 'Covid vaccine passport' emails

Tue, 03/08/2021 - 11:16

We’re aware that University email accounts are currently receiving phishing emails that appear to be from the NHS encouraging people to apply for a ‘Covid vaccine passport’ or mentioning other Covid-related issues. What to do if you are suspicious of an email Don’t click on the email or any of the links. Follow the advice...

New digital certificate service launched

Fri, 30/07/2021 - 15:06

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle: Maintenance Tuesday 3 August 07:00 - 09:00

Wed, 28/07/2021 - 11:51

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

Fri, 23/07/2021 - 16:21

Microsoft have announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021 you will have a degraded experience, or you will be unable to...

Moodle maintenance Thursday 29 July 07:00-09:00

Fri, 23/07/2021 - 14:55

We’re updating Moodle on Thursday 29 July between 07:00 and 09:00. The service will be unavailable during this period. Users will also not be able to log in to the Panopto cloud service while Moodle is unavailable, Panopto recordings can be still be made offline for later upload. Following this update, the Checklist (both...

Wireless service configuration update 08:30–09:00 on Monday 2 August

Fri, 23/07/2021 - 12:07

The University Wireless Service will undergo a configuration update between 08:30 and 09:00 on Monday 2 August. During this period, the service will be liable to brief interruption and users may be unable to connect to eduroam, UniOfCam-IoT, the UniOfCam guest system and local SSIDs. This update is to re-enable some of the...

CHRIS, ESS and UPS unavailable all day on Thursday 29 July

Thu, 22/07/2021 - 17:04

CHRIS, Employee Self-Service (ESS) and the University Payment System (UPS) will be unavailable all day on Thursday 29 July while we install the latest upgrade to the CHRIS system. You can track the status of HR systems on the HR systems website.

Get help from the multi-factor authentication (MFA) support team

Wed, 21/07/2021 - 13:24

If you have any queries related to multi-factor authentication (MFA) on your University Microsoft account, please contact our dedicated MFA support team at rather than our usual Service Desk. The MFA help hub will answer your common questions, it has a 'live chat' function and you can request...

New feature added to Lookup to set forwarding addresses

Fri, 16/07/2021 - 12:39

We’ve added a new feature to Lookup to make it easier for editors and managers to set the forwarding address of email accounts for their institution's members. This will be particularly useful for institutions that want to set the forwarding address to their own institutional email system. You can make changes...

Wireless service software upgrade 08:00–09:00 on Tuesday 20 July

Wed, 14/07/2021 - 15:29

The University Wireless Service will be unavailable between 08:00 and 09:00 on Tuesday 20 July while we carry out a major software upgrade. During this period, users will be unable to connect to eduroam, UniOfCam-IoT, the UniOfCam guest system and local SSIDs. Please note that after this software update, access point...

Sympa mailing list service is now live

Wed, 14/07/2021 - 13:49

Sympa, the replacement for the Mailman service, has transitioned from the pilot phase into live service. All new mailing list requests are now being created in Sympa. University Society mailing lists UIS intends to migrate all University Society mailing lists from Mailman into Sympa during August so that they are all on...

Samsung releases a fix for its Android 11 smartphones to resolve issues connecting to eduroam

Tue, 13/07/2021 - 14:26

Samsung has issued a fix in its July 2021 software updates to resolve the issue that their implementation of Android 11 had when connecting to eduroam. You'll need to update your device to the latest software to implement this fix. Note that software updates can sometimes be rolled out incrementally, so this update might...

Panopto desktop software upgrade required from 16 July 2021

Mon, 12/07/2021 - 12:12

Panopto will require all local desktop recorder software to be upgraded to version 9.0.2 for Windows and version 10.1.0 for macOS from Friday 16 July 2021 at 13:00 BST. After this time, any user who has an older version of the desktop recorder software will not be able to use the software to create and upload a recording...

University Wireless Service - additional maintenance in July

Thu, 01/07/2021 - 16:29

Further to the previous announcement about maintenance work on the University Wireless Service in July, we will be carrying out an additional security upgrade to the service 8 July 08:00–09:00. At times during this period users may be unable to connect to eduroam, UniOfCam-IoT, the UniOfCam guest system and local SSIDs.

UFS users Java update

Thu, 24/06/2021 - 12:10

From Monday 28 June 2021, anyone using Java 1.8.0_231 or earlier won't be able to access the Cambridge University Finance System (UFS). See for further details on supported versions of Java and web browsers. Please update your Java to the latest supported version ( https://...

Changes to the way you log in to Qualtrics from 28 June

Fri, 18/06/2021 - 15:06

In order to improve security, the way you log in to your Qualtrics account is changing on 28 June. When you log in, use your username with the format , and your Raven password. If your current Qualtrics username is not in the format , please let us know and we can ...

University Wireless Service essential maintenance schedule June–July 2021

Fri, 18/06/2021 - 14:50

The University Wireless Service will be undergoing essential maintenance during June and July. Tuesday 29 June The Wireless Service RADIUS servers will migrate to new servers between 08:00 and 09:00. The change should be seamless, but services supplied by University Wireless, and institutional-proxied connections should be...

Obsolete media formats will be removed from the Streaming Media Service on 24 June

Thu, 17/06/2021 - 15:50

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.