Managed Endpoint Protection Service migration to ePO SaaS
Our Managed Endpoint Protection Service will be migrated from on-premise to cloud servers. We expect to complete the migration by June 2025. Users should not notice any changes.
UIS Christmas closure and Service Desk arrangements
UIS will be closed from 12:30 on Tuesday 24 December 2024 until 08:30 on Thursday 2 January 2025. Our Service Desk will still be available to help with common queries (such as password resets) via live text chat and phone.
DHCP Service: DHCP updates every 10 minutes, starting 31 October
What’s happening The University IP Register DHCP Service is getting an additional DHCP-only update schedule that will run 6 times an hour. You will see your changes go live within 10 minutes, instead of having to wait up to an hour. The extra DHCP-only updates will run every 10 minutes, at 00, 10, 20, 30, 40 and 50 minutes...
ACN desktops are being retired
Find out how to check if you have an ACN desktop device and how you can upgrade to a University Managed Desktop (UMD) device.
UIS Service Desk launches 24/7 live text chat and phone support
We now offer 24/7 support for common IT service queries – such as password resets and MFA, wifi setup, and printing issues – via the new live text chat window on the home page.