eduroam public certificate change on Thursday, 4 September
We're changing the public certificate used by eduroam at 5.00pm on Thursday, 4 September 2025. How to prepare for the certificate change If you used the eduroam Configuration Assistant Tool (CAT) for Windows devices, the eduroam profile for macOS devices, or the geteduroam for Android app to set up your eduroam connection...
PoP switches: scheduled firmware updates, 8-19 September
We will update the Point of Presence (PoP) switches to apply the latest recommended firmware updates before the start of Michaelmas 2025.
Gitlab database in read-only mode on Friday 22 September
The GitLab Container Registry database will be migrated on Friday 22 September.
UDN upgrade dates 28 August-3 September
We will upgrade and restart the University Data Network (UDN) distribution routers to apply the latest recommended firmware before the start of Michaelmas 2025.
Wireless service maintenance Tuesday 26 August 07:00 to 08:30
We will be undertaking maintenance work on the wireless service between 07:00 and 8:30 on Tuesday 26 August.
eduroam public certificate change on Monday 1 September
We're changing the public certificate used by eduroam at 7.30am on Monday 1 September.
Annual archiving and deletion of Panopto content
The annual archive of Panopto lecture capture content has been scheduled for 2 September. Last year's archive, containing content created on or before 31 August 2024, will be permanently deleted. Content owners wishing to restore recordings from the current archive for reuse with an active cohort must do so before 28 August, as it can take up to 48 hours for content to be restored.
Wireless service maintenance in July
We'll be undertaking maintenance on the wireless service on 22, 23, 28 and 31 July. You may experience connectivity issues on 22 and 23 July.
Network maintenance Tuesday 15 July 07:00-09:00
On Tuesday 15 July, between 07:00 and 09:00, we will be undertaking maintenance work to update and enhance our network service. We are also reserving 16 July for any additional work that needs to be completed, although we aim to complete on 15 July. During this time there will be some disruption to network connectivity...
New self-service IT support portal for UIS Service Desk and others, from 2 July
University Information Services (UIS) is adopting a new IT Service Management platform on 2 July. Some non-UIS departmental service desks will also be using the new platform from 3 July. The URL for the new IT support self-service portal is: https://help.it.cam.ac.uk/portal halo_portal_homepage_for_websites.png What you...
Coming soon: a better IT support experience for central IT services and some departmental helpdesks
University Information Services (UIS) is adopting a new tool to help us give you a better experience when asking for IT support, requesting IT services or reporting problems. Our new IT Service Management (ITSM) tool, provided by Halo ITSM, will be used by all the support teams at UIS, who support the University’s central...