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Updated: 51 min 28 sec ago

Change to Raven login screen from Tuesday 14 February

Thu, 26/01/2023 - 12:27

New login screen for current University members The login screen for Raven-protected websites and applications will change from Tuesday 14 February for current members of the University. It will become the same screen most of you are already familiar with from logging in to your University Microsoft account to access, for...

Changes to Microsoft Stream video sharing from Tues 07 Feb

Thu, 26/01/2023 - 11:22

26 January 2023 What’s happening UIS is disabling uploads to Microsoft Stream (Classic), the old version of the video sharing app, on Tuesday 07 February. The new version is called Stream (on SharePoint). Teams meeting recordings are already being automatically saved to Stream (on SharePoint). More information: Stream (on...

Institutional File Storage (IFS) service release new features to Self-Service Gateway

Wed, 18/01/2023 - 09:15

18 January 2023 Several new features are now live on the Self-Service Gateway run by the Institutional File Storage (IFS) service. IFS is a service for institutions to store and share everyday documents with colleagues. IFS Data Owners and Data Managers can use the Self-Service Gateway  portal to buy and administer storage...

Dimensions and Altmetrics will use Microsoft login from 11 January 2023

Wed, 11/01/2023 - 11:34

11 January 2023 UPDATE: Dimensions now using Microsoft login; Altmetrics to follow Dimensions Dimensions.ai is now using Microsoft's Azure authentication system. You should expect a one-time email prompt (shown below) when your first log in using Azure, after which you will see the familiar University Microsoft login...

The Digital Presence Programme shares interim guidance

Thu, 15/12/2022 - 15:05

The Digital Presence team have released interim guidance as part of the programme to improve the University’s websites and digital content to match our global reputation. Targeted towards content owners, editors and administrators the guidance identifies the first steps needed to prepare information and content ahead of...

Added security for Raven accounts in 2023

Wed, 14/12/2022 - 20:33

UIS is planning to add multi-factor authentication (MFA) to Raven accounts late in the Lent Term 2023 as part of our work to improve security on University accounts. What is MFA? Multi-factor authentication (MFA) adds an extra layer of security to the process of logging in to a system by prompting you to provide a second...

University Wireless Service maintenance on Tuesday 13 December

Thu, 08/12/2022 - 14:23

The University Wireless Service will be undergoing maintenance between 07:30 and 09:00 on Tuesday 13 December, while we apply an urgent security software patch. We’re not anticipating any disruption to the service during this maintenance period, but it should be considered to be at risk. If you have any queries, please...

Free AWS and RONIN cloud learning/support for researchers

Wed, 07/12/2022 - 12:35

Following the launch of the UIS-managed AWS and AWS with RONIN services for researchers, we’re now able to provide more user support: AWS ‘Office Hours’ free AWS consultancy In collaboration with Amazon, UIS has started an "Office Hours" program. An AWS Solutions Architect will be available for an hour a week to answer...

University Wireless Service maintenance 7am to 8am on Saturday 3 December

Fri, 02/12/2022 - 11:14

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...

Moodle stabilisation

Wed, 30/11/2022 - 01:16

Moodle, the University’s virtual learning environment, will be moved to a Catalyst-managed Moodle hosting service during December and January. Each migration will result in up to a single day’s downtime for the Moodle being migrated, with users unable to access the Moodle. The Assessment Moodle will be unaffected. The...

DS-Print: Resolved - difficulties purchasing Common Balance credit

Tue, 22/11/2022 - 17:06

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.

Exchange Online first contact safety tip enabled

Fri, 18/11/2022 - 15:03

We enabled a feature in Exchange Online on 11 November to help prevent phishing attacks. A ‘first contact’ safety tip is displayed when you receive an email from someone you don’t usually receive messages from. The tip displays the sender's full email address for a visual verification and a ‘Learn why’ link to a ‘protect...

UIS support data networking and managed services for institute’s sustainable retrofit 

Wed, 16/11/2022 - 12:17

The Cambridge Institute for Sustainability Leadership has moved from their old offices that were spread around the city into the recently refurbished Entopia Building. The move puts all the Cambridge-based CISL staff and partners under one roof for the first time in the institute’s history. The Entopia Building is also...

Changes to User Registration form ('Pre-Reg')

Fri, 11/11/2022 - 12:14

The registration form is changing to allow CRSid-only requests CRSids are now required to issue a University Card. From Tuesday 22 November, you can use the UIS Registration Form to request a CRSid only, without the associated IT accounts for people who only need a University Card for access. Along with this new...

DS-Print: Update on difficulties purchasing Common Balance credit

Wed, 09/11/2022 - 16:50

We’ve fixed one of the issues users were experiencing when adding credit to their Common Balance for DS-Print using eCredit. Undergraduates are no longer being incorrectly charged 20% VAT when purchasing credit. We’ve refunded all users who were incorrectly charged. We’re still working to resolve the second issue, whereby...

DS-Print: Reports of difficulties purchasing Common Balance credit

Mon, 07/11/2022 - 16:14

We’re currently investigating reports of two different issues when users add credit to their Common Balance for DS-Print using eCredit. Firstly, some undergraduates are being incorrectly charged 20% VAT when purchasing credit. While we work on a permanent fix to this problem, we will automatically be refunding users who...

Update on the future use of Moodle

Thu, 03/11/2022 - 17:12

We have revised our approach to the development of the University’s virtual learning environment (VLE), Moodle, based on feedback from users and learnings from the Digital Presence Programme. Rather than impose a new acceptable use policy on the existing Moodle, we propose to build a new Teaching, Learning and Assessment (...

DS-Print: eCredit service restored and temporary Common Balance overdraft to be withdrawn

Mon, 10/10/2022 - 15:00

On 3 October we promised to update you on the eCredit service outage. We’re pleased to announce that the eCredit service has now been restored and is once again available for purchasing Common Balance credit. While a fix was being implemented, we enabled all users with a temporary £20 overdraft on their Common Balance. Now...