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Updated: 10 min 51 sec ago

SMS transcoding has resumed

Fri, 20/05/2022 - 12:47

Friday 20 May: Transcoding of uploads to the Streaming Media Service (SMS) has resumed. Current situation Our initial focus was to attempt to accelerate preparations to launch Yuja, the replacement SMS platform. We have been working closely with YuJa to prepare the new platform for Cambridge, however, it is now apparent...

New email address policy: an update from the Chair of the Information Services Committee

Thu, 05/05/2022 - 17:16

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

We’re thinking creatively as part of Learning at Work Week – are you?

Wed, 04/05/2022 - 15:01

Join us and start thinking creatively to enhance your work and problem-solving skills as part of the national campaign, Learning at Work Week from 16 to 20 May.

Wireless access point rental charge increases for 1 August 2022

Tue, 03/05/2022 - 16:49

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly. Worldwide silicon chip shortages and growth in logistical costs...

UIS Network Access Tokens scheduled downtime: Tuesday, 3 May, 07:00–10:00

Thu, 28/04/2022 - 16:22

We’ll be carrying out some work on the UIS Network Access Tokens service ( ) on Tuesday 3 May, between 07:00 and 10:00. During this time, you will be unable to view, delete or create new network tokens. You will still be able to use existing tokens to access wireless and VPN services during this...

Consultation on the future of the Unix Support Mirror Service

Wed, 27/04/2022 - 12:11

UIS is withdrawing all domain names under As a result, we will need to move the Unix Support Mirror Service off the domain. Before we do, we want to establish whether the service is still of value to the University.

Beware 'job offer' scam phishing attack

Mon, 04/04/2022 - 14:42

A scam email campaign is currently being targeted at students – see the example below. If you have any doubts, please consult your local departmental or College IT staff.

Next-generation Streaming Media Service (SMS) platform announced

Wed, 23/03/2022 - 17:05

The Streaming Media Service (SMS) enables staff to publish audio and video content, providing a free hosting platform for the University’s multimedia assets. This includes content aimed towards internal University audiences as well as the general public. The infrastructure providing the service is approaching end of life,...

Elements: new way to log in from 25 March 2022

Mon, 21/03/2022 - 14:58

The Elements system, which provides research information, will use Microsoft Azure Authentication from Friday, 25 March. This increases security by adding multi-factor authentication (MFA). From 25 March, you must log in using your University Microsoft account credentials ( email address and Raven password)...

Update on the future use of Moodle and migration to alternative services

Thu, 03/03/2022 - 10:14

UIS is reviewing the use of Moodle, the University’s virtual learning environment (VLE), with the Education Quality and Policy Office, some pilot Departments and the Technology-Enabled Learning Service to understand what it is used for currently and determine an appropriate acceptable use policy for the future. The new...

UDN distribution router upgrades: 3–8 March

Fri, 25/02/2022 - 09:55

The UDN distribution routers will be upgraded and restarted on the following dates in March 2022 to apply the latest recommended firmware: Thursday 3 March: dist-hosp / dist-north / dist-west Friday 4 March: dist-clin / dist-mwest / dist-nms Monday 7 March: dist-sidg / dist south / dist-down Tuesday 8 March: dist-opress...

CHRIS, ESS and UPS unavailable all day on Thursday, 24 February

Thu, 17/02/2022 - 15:14

CHRIS, Employee Self-Service (ESS) and the University Payment System (UPS) will be unavailable all day on Thursday, 24 February while we install the latest upgrade to CHRIS. Cognos will also be unavailable from 17:00 on Tuesday, 22 February until Thursday, 24 February while we upgrade the system. As a result of these...

Wireless Service maintenance schedule for March and April 2022

Thu, 17/02/2022 - 12:29

We will be carrying out essential maintenance to the University Wireless Service on the following dates in March and April. Tuesday, 29 March – 07:00–09:00 – Service liable to interruption. We will be migrating some ancillary services behind new firewalls. This includes ClearPass, which provides wireless network access...

Digital certificate service maintenance during 19–20 February

Thu, 10/02/2022 - 09:51

The digital certificate service will be unavailable from 17:00 on Saturday 19 February to 01:00 on Sunday 20 February while Sectigo performs scheduled maintenance. You can view further information and Sectigo’s current status at:

Wireless Service urgent maintenance during 08:00–09:00 Tuesday 8 February

Mon, 07/02/2022 - 10:18

The University Wireless Service will be undergoing urgent maintenance between 08:00 and 09.00 on Tuesday 8 February while we apply an essential software patch. During this period, users will experience interrupted service to eduroam, UniOfCam, UniOfCam-Guest, the UniOfCam-IoT system and local SSIDs. We apologise for any...