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University Information Services

 

Senior Engineer (Servers and Storage)

Jobs - Mon, 02/12/2024 - 00:00

Overview

The Information Services division (UIS) at the University of Cambridge are seeking an experienced Servers and Storage Administrator for a new permanent position within the Servers & Storage Infrastructure team, to support the scaling of UIS virtual hosting services.

The Servers and Storage team provides a wide variety of IT infrastructure to run services offered to the entire University. This role supports and develops the operation of core systems, with a focus on Virtual Environments, Server Hardware and Storage administration.

In this role you will administer servers and storage in private and public clouds, along with security compliance and monitoring work. You will also provide advice and guidance on security strategies, managing identified risks and enabling the adoption of standards. The Servers & Storage team offers a supportive and collaborative environment, and you will get to work alongside subject-matter experts. You will have the opportunity to learn new skills and develop your career.

Main Responsibilities

  • Work within a team to support and enhance and transform our core IT server infrastructure, both physical and virtual.
  • Contribute to the development of information security policy, standards and guidelines.
  • Implement and support key technologies in server, virtualisation, storage, and software - utilising automation and scripting where possible.
  • Monitor, diagnose and proactively fix issues.
  • Own in-team technical projects associated with the improvement of infrastructure.
  • Implement and maintain automated systems to administer systems and services at scale.
  • Ensure that systems and procedural documentation is maintained and accurate.
  • Work closely with people across UIS and wider University, including software engineers, networks engineers, security staff, database administrators, project managers and service teams.
  • Design secure systems / choose appropriate technologies to solve the needs of one of the leading academic institutions in the world.

Skills

The successful applicant will have demonstrable experience working with the following products and technologies:

  • VMware hypervisor, networking and automation.
  • Server hardware.
  • Experience of running and monitoring secure systems.
  • Strong scripting and automation skills: JavaScript, Python or PowerShell experience would be particularly valuable.
  • Linux (RHEL or Ubuntu) systems administration.
  • Backup systems.
  • NAS and SAN storage systems.
  • Full stack understanding of how different layers of IT interoperate, from networking up to the application / service level.
  • Strong troubleshooting skills.
  • Good communication, organisational and problem-solving skills.

The following skills/knowledge would also be useful:

  • VMware Cloud Foundation or its component technologies.
  • Web technologies (Apache, Tomcat, traffic management, search engines).
  • Databases (esp. PostgreSQL, MySQL).
  • Comfortable finding solutions across technology boundaries.
  • Degree (2:1 or higher) or equivalent work experience.

The team is flexible and supportive, and we endeavour to allow employees to focus on the technologies they wish to where possible.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Nick Mathieson, Server Infrastructure and Storage Lead, at nick.mathieson@uis.cam.ac.uk.

Please quote reference VC44162 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

IT Technical Specialist

Jobs - Tue, 26/11/2024 - 00:00

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The IT Technical Specialist will join a small team providing managed Windows & macOS devices to enable staff and students to work in a secure and productive manner in alignment with the University's digital aims.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

What you will do

As an IT Technical Specialist you will:

  • Contribute to the development of the Windows component of the University Managed Desktop service.
  • Implement and maintain automated services at scale.
  • Develop and document procedures for supporting teams.
  • Work with UMD customers within the University to ensure the University Managed Desktop aligns with a wide range of requirements.
  • Provide platform specific technical advice to support other UIS services.

This position is a permanent, full-time role based on the University's West Cambridge Site. The nature of this post requires attendance at the office of a minimum of one day a week, sometimes more depending on work requirements.

What you will need

  • Experience of managing devices at scale, preferably using Microsoft cloud based technologies.
  • Proven experience of developing IT services in conjunction with other stakeholders.
  • Good communication, organisational and problem-solving skills
  • Proven ability to work in a diverse environment with complex requirements.

The benefits

You can expect to receive:

  • A competitive salary with automatic service-related progression and annual cost-of-living increases
  • A generous annual leave allowance of 41 days per year (including bank holidays)
  • Access to a hybrid pension scheme with attractive employer contributions
  • Access to a range of shopping and travel discounts through the Cambens scheme.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Chris Moore, Senior Endpoint Specialist, at cem84@cam.ac.uk.

Please quote reference VC44195 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Administrator [Temporary Cover]

Jobs - Thu, 21/11/2024 - 00:00

An opportunity has become available at UIS for an experienced Administrator to join the Information and Cyber Security Team to provide efficient and effective administrative support for the cyber security compliance programme.

You will be responsible for effectively coordinating and providing the necessary administrative support related to the cyber security compliance programme to staff and students. This includes consistent and timely preparation, dissemination and maintenance of compliance courses, as well as preparation of regular compliance reports for key stakeholders. In addition, you will act as the first point of contact for staff members and students in handling related queries and assist with the implementation of agreed remedies and preventative measures.

You will need to be highly organised as this role has many aspects to it dealing with stakeholders across the collegiate University in relation to the course and related enquiries. You will also support the team with some administrative assistance as required.

It is necessary that you have previous administration experience as well as excellent interpersonal skills with a helpful and can-do attitude. You will be proficient in using Microsoft Office software, including Word, Access, Excel and Outlook; have well-developed organisational skills; the ability to communicate clearly and effectively (oral and written) and be self-motivated. You should be able to work with a high level of accuracy and have good attention to detail.

Temporary cover: This post is fixed-term until 1 April 2026 or the return of the post holder, whichever is the earlier.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries may be addressed to: Gabriela Ahmadi-Assalemi ga429@cam.ac.uk

Please quote reference VC44144 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Managed Endpoint Protection Service migration to ePO SaaS

News feed from help site - Fri, 15/11/2024 - 15:09

Our Managed Endpoint Protection Service will be migrated from on-premise to cloud servers. We expect to complete the migration by June 2025. Users should not notice any changes.

Principal Software Developer - Tech Lead

Jobs - Thu, 14/11/2024 - 00:00

The University of Cambridge's Information Services is looking for a hands-on Tech Lead to lead and manage a team of engineers working on building new cloud native services and modernising existing applications within a Division of 40 engineers. The services that the Division maintains, of which some are public facing, are mainly used by University staff, researchers, and students which total around 60,000 people. Your work will have a significant impact on the reputation of one of the world's leading universities.

Our newer services use modern web architecture standards, are structured around APIs and are continuously built and tested using GitLab. They run on Docker containers and are deployed to a serverless container platform or a Kubernetes cluster on Google Cloud.

Our technology stack is Terraform, Ansible, GitLab, Python, Django, React and Typescript. We have produced boilerplate solutions and turn-key templates to be more efficient, work better at scale and keep themselves DRY. The team has a DevOps culture, uses Scrum for its day to day work, and has adopted an "open by default" approach to new work.

Examples of our projects can be found at https://gitlab.developers.cam.ac.uk/uis/devops. Our technical strategy is published at https://techdesign.uis.cam.ac.uk and our guidebook at https://guidebook.devops.uis.cam.ac.uk/

Our ideal candidate will be highly skilled in modern Software Development tools and practices, and always keep themselves up to date.

Be an expert in:

  • Architecting web applications, including API design, with a focus on maintainability, stability and security, using clean code.
  • Packaging web applications in Docker containers.
  • GitLab
  • Creating CI pipelines for building and testing web applications.

Have a working knowledge of:

  • Best practices in deploying containerized web applications to the cloud.
  • Testing frameworks and testing best practices.

and will:

  • Be able to work across multiple product and service teams to help build consistent and unified application architectures.
  • Drive improvements in technical architecture, standards and processes.
  • Manage, train, and mentor a team of engineers.
  • Work with leadership on new initiatives.
  • Have excellent written and verbal communication skills.
  • Have a strong Software Engineering background with a passion for DevOps
  • Focus on delivery while taking a continuous improvement approach to existing services.
  • Work closely with other University members to gather, clarify, and break down requirements.
  • Enjoy working with a large variety of services and technologies.

We welcome applications from individuals who wish to be considered for flexible working arrangements.

We particularly welcome applications from women for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC44038 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Security Architect

Jobs - Wed, 13/11/2024 - 00:00

Are you an experienced Security Architect with a passion for creating innovative, secure solutions? Do you excel at aligning cybersecurity strategies with organisational objectives to drive success and modernisation? If so, we invite you to join our team at the University Information Services (UIS) at the University of Cambridge.

About Us: University Information Services (UIS) provides essential IT services that support both the academic and administrative functions of the University of Cambridge. Our services are integral to the University's success and reputation, touching on key institutional-level risks and objectives. We oversee the development, delivery, and support of a number of University-wide technology and systems, including communications, storage, computing, and enterprise systems for staff and students.

The Role: The primary role of the Security Architect is to design robust security measures to protect the University's physical and digital assets from increasing cyber threats. The role is fundamental to the University's ability to support the Cyber Security Risk Reduction Programme and the HR and Finance Transformation Programmes. All three are high University priorities.

As the lead architect in this area, the post-holder collaborates closely with other IT teams, such as network administrators, software developers, and system engineers, to ensure that security protocols are integrated seamlessly into all aspects of the University's infrastructure and operations. The post-holder will be undertaking detailed research, and recommending to the highest levels of organisation activities and investments which will result in an action plan spanning several years, setting the direction for cyber security investment and defences into the next decade.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing learnings, insight and expertise to make a meaningful difference to the University's success.

You should have the following skills and experience: - Strong foundation in information security, with extensive experience in designing, implementing, and managing complex security solutions.
- Proven hands-on experience in roles such as Security Analyst, Security Engineer, or Security Consultant. - Deep understanding of cybersecurity principles, technologies, and best practices. - Proven track record of leading security initiatives and collaborating effectively with cross-functional teams to address security challenges across various domains, such as network security, application security, cloud security, and compliance. - Strong communication and leadership skills are also essential for effectively articulating security requirements, influencing senior stakeholders, and driving security-focused culture within the organization.

This position is a permanent, full-time role, usually based on the University's West Cambridge Site.

The benefits

You can expect to receive: - a competitive salary with automatic service-related progression and annual cost-of-living increases. - a generous annual leave allowance of 41 days per year (including bank holidays). - access to a hybrid pension scheme with attractive employer contributions. - access to a range of shopping and travel discounts through the Cambens scheme.

If you think you're the right candidate for this role, submit your application along with a cover letter by clicking the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. If you have any queries before applying, please contact Dr. Jamie Thorogood, Chief Architect (jamie.thorogood@uis.cam.ac.uk)

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC43413 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Cloud Engineer (Fixed Term)

Jobs - Fri, 08/11/2024 - 00:00

Fixed-term: The funds for this post are available for 2 years in the first instance.

We are looking for an experienced and enthusiastic Senior Cloud Engineer to be part of a new and exciting initiative to develop the UK Regional Centre (UKSRC) for the Square Kilometre Array, the world's largest radio telescope.

The role is based in Research Computing Services (RCS) a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

The University of Cambridge RCS provides HPC resources for UKSRC and is developing novel federated cloud platform technologies as well as providing leadership on system architecture.

What you will do

You will become part of a diverse team of systems engineers, astronomers, and computer scientists developing advanced solutions to support world class science and deliver service for processing data from the world's largest radio telescope.

You'll be working in a team of Cloud engineers, in collaboration with National and International colleagues to help deliver, operate and support the UKSRC and international cloud infrastructure and HPC resources.

Responsibilities

  • Design, deploy, and manage OpenStack-based cloud environments.

  • Troubleshoot and resolve complex issues related to cloud infrastructure and HPC environments.

  • Stay current with industry trends and emerging technologies to propose innovative solutions.

  • Support Science teams by providing them with technical expertise and advice on best practices for using cloud-based environments.

What you will have

Preferred:

  • Deployment and administration of Linux operating systems.

  • Utilizing Ansible for configuration management.

  • Strong understanding of virtualization technologies and cloud architecture.

  • Experience with scripting languages (Python, Bash, etc.) for automation.

  • Knowledge of containerization technologies (Docker, Kubernetes).

  • Solid understanding of networking principles in cloud environments.

Desirable:

  • Experience in working in a scientific environment and/or providing support to researchers.

  • Experience working with HPC clusters and parallel file systems.

  • Knowledge of GPU-accelerated computing and associated frameworks.

  • Experience Performance profiling, monitoring tools, and software performance optimization.

More information about the role is attached in the 'Further Particulars' document. The University is supportive of hybrid working and we aim to enable as many staff as possible work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way or remotely with only minimal office attendance.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.

Please quote reference VC42390 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Application Specialist

Jobs - Wed, 06/11/2024 - 00:00

An exciting opportunity has arisen at the University for an experienced Senior Application Specialist to join the Business Systems team.

Located within University Information Services (UIS), the Business Systems team are responsible for the maintenance and development of the University's critical ERP systems for handling administrative data across HR, Finance, Student and Teaching & Learning.

Working on both operational support and project activities, you will assist with the development and maintenance of business systems integrations in support of strategic initiatives, whilst improving efficiency and reducing technical debt. You will demonstrate in-depth knowledge of systems integration approaches and associated technologies whilst providing a high level of support to our customers.

Your work will be varied and unique, and will involve working closely alongside other Application Specialists, Database Administrators, Functional Analysts, Testers and our stakeholders in a constantly changing environment.

What you will be doing: - Since several of the toolsets and platforms are common for both Integration and Reporting/Analytics, work as part of a multi-disciplinary team to review requirements, develop specifications and design effective solutions. - To be a technical subject matter expert in our (SaaS) business systems integrations, including knowledge transfer to/from others inside and outside the team. - To take responsibility for the implementation, development and support of our integrations in operational and project settings. - To review and migrate code, including the analysis of both application and integration platform patches and upgrades in relation to their impact on integrations e.g. if API endpoints on source/target applications change or the integration platform functionality is amended. - To work effectively with internal and external stakeholders through all stages of the software development lifecycle. - To contribute to our strategic aims of improving efficiency and reducing technical debt. - Monitor performance and other operational aspects of the integrations working with relevant stakeholders to resolve any issues or suggest enhancements. - Collaborate with the relevant systems helpdesks, investigate any incidents that are reported, resolve and advise users where appropriate.

What you will bring: - Knowledge of, and proficiency in Microsoft Azure Integration Services (e.g. API Management, Data Factory, Logic/Function Apps, Synapse, Entra). - Knowledge of, and proficiency in Azure DevOps functionality (or equivalent). - Knowledge of, and experience in relational & NoSQL database design, MS SQL, system design, performance tuning and integration. - Learn new skills independently and proactively and are constantly striving to raise technical excellence. - Understand system and software specifications and choose appropriate designs to meet requirements. - Produce simple, reusable architectures from complex problems. - Debug complex problems effectively, including in new unexplored applications. - Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation. - Knowledge of how to approach data and system security. - Experience of providing 2nd/3rd line support as part of an operational support team. - Experience of coordinating technical change in operational and project settings. - Strong planning and communication skills.

It would be great if you had knowledge of: - Oracle Fusion application integration functionality (e.g. API, BICC, HDL). - Oracle Fusion application environment management (e.g. refreshes). - Oracle Visual Builder application development. - Oracle Integration Cloud. - Oracle Cloud Infrastructure.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC43916 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Finance Assistant

Jobs - Tue, 05/11/2024 - 00:00

Are you detail-oriented, organised, and passionate about supporting financial operations in a prestigious academic environment? The University of Cambridge is seeking a dedicated Finance Assistant to join our dynamic team based in the University Information Services (UIS).

UIS is a centralised department within the University. We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University.

The role holder will be at the heart of our efforts to ensure we deliver these services in an efficient and cost-effective manner, while adhering to the relevant financial processes and procedures.

Key Responsibilities:

  • Assist in managing financial transactions, including invoicing and expense processing.
  • Maintain accurate financial records and support budget preparation and monitoring.
  • Collaborate with team members to ensure compliance with financial policies and procedures.
  • Provide excellent customer service to internal stakeholders regarding financial queries.
  • Contribute to financial reporting and analysis to support departmental objectives.

What We're Looking For:

  • Strong organisational skills and attention to detail.
  • Proficiency Microsoft Office Suite, particularly Excel.
  • Experience with the Universities finance system (Oracle) would be beneficial.
  • Excellent communication skills and the ability to work collaboratively.
  • Previous experience with finance or administration in an educational setting is preferred but not essential.

Why Join Us?

In return, we can offer a competitive package, including excellent benefits such as joining the Contributory Pension Scheme, leave of 36 days inclusive of public holidays, and fantastic discounts at local businesses and thousands of retailers.

The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. Conversations about flexible working are encouraged at the University of Cambridge. Please feel free to discuss flexibility prior to applying or at interview if your application is successful.

Further information on the role, person specification, benefits and much more can be found in the Further Information Document.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Michael Webster, Finance Manager, at michael.webster@admin.cam.ac.uk.

Please quote reference VC43890 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Research Grants and Finance Coordinator

Jobs - Tue, 05/11/2024 - 00:00

The University of Cambridge is seeking a highly organised and proactive Research Grants and Finance Coordinator to join our University Information Services (UIS). This pivotal role will support the administration of research funding and financial operations, contributing to the success of our innovative projects.

UIS is centralised department within the University. We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University.

This is a new role that will be based within the Finance Team. The successful candidate will have a chance to shape the role within the team themselves. The Departments Research Computing Services (RCS) has started to accumulate more and more grant funding over the last couple of years, working with both internal departments as well as external institutes.

Research Computing Services (RCS) designs, deploys and maintains some of the world's most high performance computational and data storage systems. We offer advanced, secure and scalable digital research infrastructure for the University, the wider UK academic community and select commercial partners.

Key Responsibilities:

  • Manage the application process for research grants, ensuring compliance with funding body requirements.
  • Oversee the financial administration of grants, including budget preparation, monitoring, and reporting.
  • Collaborate with researchers and administrative staff to provide guidance on grant management and financial policies.
  • Prepare financial reports and statements for internal and external stakeholders.
  • Assist in the development of training and resources related to grant applications and financial management.

What We're Looking For:

  • Strong understanding of research funding mechanisms and financial management.
  • Excellent organisational and analytical skills, with a keen eye for detail.
  • Proficiency in Microsoft Office, particularly Excel.
  • Effective communication skills and the ability to work collaboratively with diverse teams.
  • Previous experience in grant administration or finance in an academic setting is highly desirable.

Why Join Us?

In return, they can offer you a competitive package, including excellent benefits such as joining the Contributory Pension Scheme, leave of 36 days inclusive of public holidays, and fantastic discounts at local businesses and thousands of retailers.

The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. Conversations about flexible working are encouraged at the University of Cambridge. Please feel free to discuss flexibility prior to applying or at interview if your application is successful.

Further information on the role, person specification, benefits and much more can be found in the Further Information Document.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Michael Webster, Finance Manager, at michael.webster@admin.cam.ac.uk.

Please quote reference VC43875 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer

Jobs - Fri, 01/11/2024 - 00:00

The University of Cambridge Information Services (UIS) is seeking a talented Senior Software Developer with a strong background in front-end development to join our Drupal team, which sits within the DevOps Division of over 50 developers.

This role offers a unique opportunity to shape the future of Cambridge University's digital presence. You'll work to create and grow a new generation of websites, collaborating directly with colleagues across the University, and defining technical standards for frontend development. Your contributions will impact a wide range of users, from students considering doing their undergraduate degree at Cambridge, to faculty staff publishing world-leading research.

This position offers hybrid working arrangements, generous benefits, and 41 days of annual leave (inclusive of public holidays).

Our ideal candidate would have experience of:

  • Designing, building, and maintaining websites using React.
  • Managing content-heavy sites backed by a content management system, ideally Drupal.
  • Using modern development tools such as Git, CLIs and IaC tools to manage deployments.
  • Taking a leading role in design decisions related to frontend work.
  • Coding in TypeScript, with proficiency in additional languages being a plus.
  • Ensuring interfaces meet accessibility standards.
  • Creating and running unit and functional tests, using tools like Selenium and BrowserStack.
  • Mentoring other developers and sharing best practices.
  • Collaborating in cross-functional teams, including roles like user-research and communications.
  • Working with users to understand and refine project requirements.

Stand-out candidates would additionally have experience of:

  • Using containers and working in a DevOps environment, with an understanding of the full system lifecycle.
  • Working with Cloud technologies (preferably Google Cloud), CI/CD (preferably GitLab), and configuration management tools.
  • Working across the stack, including backend API development, ideally using Python and Django.

If you're passionate about building meaningful digital experiences and thrive in collaborative, innovative environments, we'd love to hear from you. Join us in shaping the digital future of Cambridge University!

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC43921 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

UIS Christmas closure and Service Desk arrangements

News feed from help site - Tue, 29/10/2024 - 16:13

UIS will be closed from 12:30 on Tuesday 24 December 2024 until 08:30 on Thursday 2 January 2025. Our Service Desk will still be available to help with common queries (such as password resets) via live text chat and phone.

Product Manager (Fixed Term) Internal Secondment Opportunity

Jobs - Thu, 24/10/2024 - 01:00

The University of Cambridge is seeking a Product Manager to contribute to and lead on the delivery of continuous improvements in the Digital Admissions programme within its Education Portfolio.

The Digital Admissions team is an agile multi-disciplinary responsible for the improvement, optimisation, and maintenance of the My Cambridge Application form, the Subject Moderator Interface, and Digital Pooling. The team is integral to the University in assuring prospective undergraduate students become students.

One year ago, the team launched the new My Cambridge Application form and we have spent the past year optimising it based on user and stakeholder feedback. The team will now be focusing on improving the approach to Digital pooling. The successful candidate will play an important role, leading the discovery, working with the team to identify goals and visions, set the longer-term approach, and own the roadmap.

This is a 12-month secondment, with the potential for extension or to be made permanent. It's ordinarily based on the University's West Cambridge Site, but is hybrid. Typically you will spend a few days a month on campus meeting with users, stakeholders, and working with the programme team in the office. The majority of the time you'll work remotely.

As Product Manager you will:

  • Manage multiple products or a single product that is especially complex or high-risk, including setting the overall product strategy for the service(s).
  • Have expert product management skills, managing through discovery, alpha, beta and live states.
  • Support and lead the adoption of agile and user centred practices in the team.
  • Shape and deliver programmes of research & engagement to ensure we are led by user needs and business goals when enhancing our propositions and services.

Are you the right candidate?

You should be a committed exponent of user-centred design thinking and doing, skilled and experienced in:

  • Agile working. You know how to lead teams in Agile and Lean practices, working closely with the Delivery manager to determine the right approach for the team to take and continuously evaluating it.
  • Experience of working within constraints. You can work with senior stakeholders and know how to prioritise and mitigate constraints. Turning them into an advantage and adapting the approach as needed.
  • Prioritisation. You can clearly identify and articulate what the right approach is to hit an MVP and the longer-term goals.
  • Life-cycle perspective. You know how to successfully lead teams through the full product life cycle. Identifying which tools and techniques should be used at each stage and with experience of eco-systems combining both procured and in-house developed products.
  • Problem ownership. You know how to anticipate problems and how to defend against them at the right time. You understand how the problem fits into the larger picture and know how to build problem-solving capabilities in others.
  • Product ownership. You can start to define and create approaches. You know how to coach others and implement new ways of working.

Ideally you will also have the following skills or some experience in:

  • Supporting colleagues who are less familiar with user-centred design.
  • Working within a service design framework such as the Government, NHS or local government service standards or similar

We are keen to hear from applicants with backgrounds in any specialism in digital, data and technology who have experience with product management tasks. We will support the right candidate to grow their skills with formal and informal training and communities of practice.

Fixed-term: The funds for this post are available for 12 months in the first instance.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

We encourage applications from people who are looking for flexible working or who have been out of the job market for any reason.

For an informal discussion about the role, please email Alex Blandford (ajb271@cam.ac.uk) or Holly Cox (ajb271@cam.ac.uk)

Please quote reference VC43800 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Reporting Analyst

Jobs - Thu, 24/10/2024 - 01:00

An exciting opportunity has arisen at the University for an experienced Reporting Analyst to join the Business Systems team.

Located within University Information Services (UIS), the Business Systems team are responsible for the maintenance and development of the University's critical ERP systems for handling administrative data across HR, Finance, Student and Teaching & Learning.

Working on both operational support and project activities, you will assist with the development and maintenance of business systems integrations in support of strategic initiatives, whilst improving efficiency and reducing technical debt. You will demonstrate in-depth knowledge of systems integration approaches and associated technologies whilst providing a high level of support to our customers.

Your work will be varied and unique, and will involve working closely alongside other Reporting Analysts, Application Specialists, Database Administrators, Functional Analysts, Testers and our stakeholders in a constantly changing environment.

What you will be doing:

  • Since several of the toolsets and platforms are common for both Integration and Reporting/Analytics, work as part of a multi-disciplinary team to review requirements, develop specifications and design effective solutions.
  • To be a technical subject matter expert in our (SaaS) business systems integrations, including knowledge transfer to/from others inside and outside the team.
  • To take responsibility for the implementation, development and support of our integrations in operational and project settings.
  • To review and migrate code, including the analysis of both application and integration platform patches and upgrades in relation to their impact on integrations tracking proposed field changes in the source right through to the target, identifying and fixing any issues.
  • To work effectively with internal and external stakeholders through all stages of the software development lifecycle.
  • To contribute to our strategic aims of improving efficiency and reducing technical debt.
  • To support user testing of data integrations and reporting, e.g. through training, and the production of documentation.
  • Monitor performance and other operational aspects of the integrations working with relevant stakeholders to resolve any issues or suggest enhancements.
  • Collaborate with the relevant systems helpdesks, investigate any incidents that are reported, resolve and advise users where appropriate.

What you will bring:

  • Knowledge of, and experience in relational & star schema database design, SQL, PL/SQL, system design, performance tuning and integration.
  • Experience of ETL processes and maintaining Data Warehouses.
  • Learn new skills independently and proactively and are constantly striving to raise technical excellence.
  • Debug complex problems effectively, including in new unexplored applications.
  • Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
  • Knowledge of how to approach data and system security.
  • Experience of providing 2nd/3rd line support as part of an operational support team.
  • Experience of coordinating technical change in operational and project settings.
  • Strong planning and communication skills.

It would be great if you had knowledge of:

  • HR and Payroll systems and processes
  • Oracle Data Integrator version 12.2.1.3
  • Oracle Database
  • Microsoft SQL Server

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Steve Smith, Head of Enterprise and Mid-Range Systems at steve.smith@uis.cam.ac.uk.

Please quote reference VC43792 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

DHCP Service: DHCP updates every 10 minutes, starting 31 October  

News feed from help site - Tue, 22/10/2024 - 16:25

What’s happening The University IP Register DHCP Service is getting an additional DHCP-only update schedule that will run 6 times an hour. You will see your changes go live within 10 minutes, instead of having to wait up to an hour. The extra DHCP-only updates will run every 10 minutes, at 00, 10, 20, 30, 40 and 50 minutes...

Microsoft 365 Developer [Internal Secondment Opportunity]

Jobs - Tue, 22/10/2024 - 01:00

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Collaboration Tools Team in UIS Infrastructure are responsible for the University's central Microsoft Office 365 tenancy which supports over 200,000 users.

The Microsoft 365 Developer will join a team of three developers working as part of the Collaboration Tools team to develop software and solutions to support the management of this tenancy. A key product of the team is "Toolkit" our in-house developed delegated management tool for Office 365. You will also be asked to develop scripts and systems to support the Collaboration Tools team in their management of our Office 365 and Entra tenant, including the systems that manage the user accounts, group membership and license allocation.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

As a Microsoft 365 Developer you will:

  • Develop and manage central services to support the Collegiate University's use of Office 365. (e.g. Toolkit)
  • Develop and maintain central services to support the Collegiate University's use of Microsoft Entra ID.
  • Develop and manage processes to automate the management of Office 365.
  • Assist the Microsoft 365 system administrators.
  • Assist the Microsoft 365 system administrators with 3rd line support requirements.

This 2 year secondment is a full-time role, usually based on the University's West Cambridge Site. Hybrid working is available with this post but you will be expected to attend the office one day a week.

What you will need

  • Experience of C#, .Net & PowerShell.
  • Experience of developing modern UIs using web frameworks (e.g. Blazor)
  • Experience using restful APIs particularly Microsoft Graph API
  • Experience of Active Directory and Microsoft Entra ID
  • Awareness of oAuth/OpenID Connect and SAML2
  • Understanding of the concepts of Teams, Exchange & SharePoint from a developers view
  • Experience with MSSQL databases
  • Experience with Azure
  • Power Platform experience would be beneficial
  • Experience of source control in git and CI/CD pipelines would be beneficial

The most important aspect of this role is an enthusiasm to learn and develop technical skills. If you do not quite meet the requirements for the role but would be willing to learn then please do apply.

Fixed-term: 2 years.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this opportunity, informal enquiries can be directed by email to Tom Feather, Office 365 Lead Developer at tjf38@cam.ac.uk.

Please quote reference VC43720 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Administrator [Internal Secondment Opportunity]

Jobs - Mon, 21/10/2024 - 01:00

An opportunity has become available at UIS for an experienced Administrator to join the Information and Cyber Security Team to provide efficient and effective administrative support for the cyber security compliance programme. The opportunity is available to internal candidates only, who may apply on the basis of a secondment.

You will be responsible for effectively coordinating and providing the necessary administrative support related to the cyber security compliance programme to staff and students. This includes consistent and timely preparation, dissemination and maintenance of compliance courses, as well as preparation of regular compliance reports for key stakeholders. In addition, you will act as the first point of contact for staff members and students in handling related queries and assist with the implementation of agreed remedies and preventative measures.

You will need to be highly organised as this role has many aspects to it dealing with stakeholders across the collegiate University in relation to the course and related enquiries. You will also support the team with some administrative assistance as required.

It is necessary that you have previous administration experience as well as excellent interpersonal skills with a helpful and can-do attitude. You will be proficient in using Microsoft Office software, including Word, Access, Excel and Outlook; have well-developed organisational skills; the ability to communicate clearly and effectively (oral and written) and be self-motivated. You should be able to work with a high level of accuracy and have good attention to detail.

Fixed-term: 1 April 2026.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries may be addressed to: Gabriela Ahmadi-Assalemi ga429@cam.ac.uk

Please quote reference VC43624 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer

Jobs - Fri, 18/10/2024 - 01:00

The University of Cambridge's Information Services is seeking an experienced Senior Software Developer. You will join a multidisciplinary development team within a Division of 30 engineers building high-profile bespoke web systems and cloud native services, and modernising existing applications.

Our services are public-facing and support University staff and students (~60,000 people) meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.

Our technology stack is: AWS, GCP, Terraform, Ansible, Docker, Python, Django, React, Material UI and Typescript. We maintain a DevOps culture and use Scrum for our day to day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/

Ideally you will have experience in:

  • Designing and solving complex business problems by writing simple, effective code that can be deployed to cloud services.
  • Expert coding in Python. Large experience architecting django applications.
  • Even better if you have experience with TypeScript and React and/or some fluency in other languages and web frameworks.
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests.
  • Using git as your daily revision control system.
  • Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
  • Working with containers. Writing good, optimised Dockerfiles.
  • Working in a DevOps environment using cloud technologies, CI/CD and configuration management tools.
  • Mentoring other developers.

Ideally, you can:

  • Learn new skills independently and proactively and are constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
  • Acquire understanding of all services' architecture, thinking through potential design impacts on other teams and the organisation.
  • Convince, provide work direction, and leadership to colleagues.
  • Have an excellent understanding of agile practices.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC43714 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Chief Information Officer (CIO) and Director of the University Information Services (UIS)

Jobs - Thu, 17/10/2024 - 01:00

The University of Cambridge is consistently ranked one of the best universities in the world, achieving academic excellence through its Faculties, Departments and other Institutions, together with the 31 Colleges. The University is renowned for its record of discovery and innovation. It is one of the great institutions, with a regional, national and global reach, attracting the very best and brightest minds. Their staff and students shape the world around us for the better: they attract and partner with like-minded people. The University also sits at the heart of Europe's largest technology cluster and has catalysed more than 1,500 high-tech companies. And yet what inspires 24,000 students and 13,000 staff is not what has already been achieved, but what will be possible in the future.

The CIO and Director of the UIS:

  • Will sit on the University's Senior Leadership Team and their mandate will span digital, technical and information services across the University. The CIO will need to be the head integrator. They will be the only individual in a position to be able to look out (looking widely and looking forward) for the interests of the University technology community overall.

  • Must be a well-established leader of technology and transformation, whilst also being skilled at diplomacy and use of soft power. This is not least because the UIS will need to have clear institutional accountability for real, growing threats such as cybersecurity and therefore must make the changes required to effectively mitigate these growing threats.

  • Will also need to be highly responsive, client-focussed, and with excellent interpersonal skills. The CIO will be steadfast in their insistence on excellence in the infrastructure and will know when they are not getting it and be able to communicate why this is vital.

  • Will take on a leadership role for IT staff throughout the University potentially through a similar approach taken by Harvard and Stanford with a 'one-IT' people plan, the CIO will establish an appropriate programme of change to shift the delivery of digital services to a product approach with multi-disciplinary teams that is driven by the University's need.

Candidates must possess sufficient gravitas and credibility to be able to forge high-level relationships, partnerships and networks with academic bodies and public and private sector organisations globally. The CIO will be able to create a compelling narrative for the future and be steadfast in telling that story. The narrative has to be authentic to the leader and the institution and describe a world in which people can see themselves.

This is an exciting opportunity to make a significant contribution to accelerating action for an enlightened future across the university

You can discover more about this exceptional opportunity on the Odgers website, and we hope you will express an interest in this unique leadership role and join us in making a lasting difference.

For further information, including details of how to apply, please visit www.odgers.com/92283

For a confidential conversation about this opportunity, please contact:

Caroline Sands, Partner & Head of Practice CIO & Technology Officers Practice t: +44 (0) 20 7529 1131 e: caroline.sands@odgersberndtson.com

Rhiannon Woodrow-Sintos, Associate CIO & Technology Officers Practice t: +44 (0)20 7529 1120 e: rhiannon.woodrow@odgersberndtson.com

Paddy Pamment, Researcher CIO & Technology Officers Practice (on secondment) t: +44 (0)20 7529 6321 e: paddy.pamment@odgersberndtson.com

Applications are invited at your earliest convenience, and in any event by no later than Tuesday, 12 November 2024.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check, a security check and a standard Disclosure and Barring Service check.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

ACN desktops are being retired

News feed from help site - Fri, 11/10/2024 - 12:40

Find out how to check if you have an ACN desktop device and how you can upgrade to a University Managed Desktop (UMD) device.