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University Information Services

 

Change to Turnitin technical support

News feed from help site - 7 hours 22 min ago

UIS now supports the technical aspects of the University's Turnitin text matching software licence. The Education Quality and Policy Office (EQPO) is responsible for any policy guidelines relating to academic integrity. Turnitin is widely used in UK universities. It text matches submitted work against a large database of...

Moodle upgrade

News feed from help site - 7 hours 38 min ago

We will not be upgrading our version of Moodle this summer. Instead, we'll use the time to advance projects to improve the Moodle user experience. Our current version of Moodle (4.1) is a long-term support (LTS) release, which means it will be supported for 36 months and security updated well beyond our intended upgrade...

Deputy Service Manager

Jobs - Fri, 22/03/2024 - 00:00

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The user administration team within the UIS is a small and busy team providing accounts for the whole University. The Deputy Service Manager plays a crucial role in supporting the User Administration Manager with all aspects of user account management within the University.

This includes tasks such as creating, modifying, and deleting user accounts, managing user access permissions and ensuring compliance with University policies and security standards. A large part of the role is communication directly with users, colleges and inter-departmental communication.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

Responsibilities

User Account Management:

  • Process user account requests (creation, modification, deletion) in a timely and accurate manner.
  • Verify user information and ensure compliance with the university policies.
  • Assign appropriate access permissions based on user roles and responsibilities.
  • Reset user passwords and troubleshoot login issues.
  • Manage group memberships and access controls.
  • Maintain accurate and up-to-date user account records.

Security and Compliance:

  • Respond to security incidents promptly and effectively.
  • Stay up-to-date on relevant security threats and vulnerabilities.

Support:

  • Provide first-line support to users regarding user accounts and access permissions.
  • Answer user questions and address concerns in a timely and professional manner.

Project Management:

  • Assist with the implementation of new user account management systems and processes.
  • Participate in projects related to user access governance and identity management.
  • Document user account management processes and procedures.

What you will need:

  • Experience with user administration tools and systems: This could include Active Directory, Entra ID, or other commercial Identity and Access Management systems used for creating, managing, and provisioning user accounts.
  • Understanding of user permissions and access control: You'll need to know how to assign different levels of access to users based on their job roles.
  • Proficiency in troubleshooting user account issues: Users will inevitably run into problems with their accounts, so you'll need to be able to diagnose and resolve these issues.
  • Excellent communication and interpersonal skills: You'll need to be able to communicate clearly and concisely with both technical and non-technical users.
  • Ability to work independently as well as part of a team.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40928 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Business Analyst

Jobs - Mon, 18/03/2024 - 00:00

An opportunity has become available at University of Cambridge for an experienced Senior Business Analyst with a background in the delivery of digital products and services.

This role is part of University Information Services (UIS). We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University. You will join a growing team of Business Analysts, User Researchers, Product Managers & Designers working to transform products and services used by the University's staff and students.

As Senior Business Analyst you will make sense of our most complex landscapes, working with stakeholders to ascertain true business needs. Investigating the impact of potential changes on existing systems, as well as conflicts and synergies with other in-flight or planned work, you will present thoroughly considered options and recommend the optimum course of action. You will have line management responsibility for up to four Business Analysts.

This is a permanent role split between University Information Services' modern offices on the West Cambridge Site and working from home. We offer flexibility of working hours together with a generous pension and holiday allowance.

As a Senior Business Analyst you will:

  • Carry out Business Analysis on projects, products or services of large scale and/or high complexity.
  • Actively lead scoping and planning of Business Analysis work in the area you are assigned, overseeing the work of other Business Analysts.
  • Select, adopt, and adapt the appropriate methods, tooling and techniques based on predictive (plan-driven) or adaptive (agile) approaches.
  • Work with stakeholder groups to understand their business needs and identify their communication and relationship needs related to change management.
  • Have line management responsibility for up to four Business Analysts within the team.

Are you the right candidate?

  • You're comfortable with complexity and ambiguity and are able to work as high-level, or as detailed, as the task requires.
  • You're adept at working with stakeholders at all levels.
  • You have a wealth of experience working as part of a multi-disciplinary delivery team to shape and build digital products and services.
  • You have expert knowledge and extensive experience applying business analysis tools and techniques.
  • Line management experience or a keen desire to develop others.

Please submit your CV and cover letter to apply for this position. If you have any queries before applying, please contact Carys.Hayler@uis.cam.ac.uk.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40943 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Network Systems Specialist

Jobs - Fri, 15/03/2024 - 00:00

The University Information Services (UIS) has two new permanent full-time Grade 8 positions for Senior Network Specialists within the Network Systems Team. Under the guidance of the Senior Engineering Lead (Underlay Networks), and working within a highly supportive and collaborative team of ten, you will be jointly responsible for designing, building, operating and supporting:

  • The University's internet connections to its supplier, Janet.
  • The University Data Network (UDN), our backbone network.
  • The Data Centre Network (DCN).
  • Multiple customer networks.

The broad spectrum of activities include:

  • Managing multiple network delivery projects, co-ordinating with stakeholders inside and outside the UIS and University.
  • Input into the design and development of various interconnected multi-vendor network systems using Cisco, Aruba and Fortinet equipment.
  • Monitoring the network estate to detect and resolve operational issues acting as third line support to assist in the resolution of escalated issues.
  • Timely response to customer service requests, such as standard switch and routing changes and applying changes to the University DNS (acting as the University Hostmaster).
  • Maintaining relevant and up to date technical skills to help colleagues develop their skills through knowledge exchange, specialist advice and consultancy.

You should have the following skills and experience:

  • Demonstrable evidence of working in a dynamic IT environment, managing technical activities and tasks, delivering complex networking projects and configuring network devices such as switches, routers and firewalls.
  • Expert knowledge of IT networking, specifically advanced switching and routing technologies and concepts, preferably to CCNA level (certification desirable but not required) layer 2 and 3 protocols, such as VLANs, Ethernet, ARP, LLDP, DHCP, DNS, OSPF, IS-IS, BGP, you should understand how they are configured and how to troubleshoot issues. A complete understanding of IP subnetting is essential (IPv4 and IPv6).
  • Evidence of developing and applying an understanding of a new technology to design network solutions and services that meet business objectives.
  • Evidence of effectively sharing technical knowledge and skills to support the development and learning of colleagues.
  • Ability to build relationships with colleagues and customers at all levels of the organisation. Excellent written and verbal communication skills, and able to use your own initiative.

The team have many exciting projects over the coming years, such as overhauling the Janet connection for increased bandwidth and security, making use of Software Defined Networking and exploring dynamic Network Access Control (NAC) services.

This role offers exposure to true enterprise-level network technologies and concepts at scale, as such your will be at the forefront of shaping the University's networks. We highly encourage staff development, you will be offered ample training and learning opportunities. So, if you always wanted a CCNA, or want to develop towards CCNP, this role is for you.

You should have either a degree, Level 6 vocational qualification, industry standard certification or be able to demonstrate an equivalent level of experience.

Plenty of support and instruction will be provided so you are strongly encouraged to apply regardless of meeting all criteria listed in the skills and experience section.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact Mike Warren (mcw25@cam.ac.uk)

Please quote reference VC40896 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer (Drupal)

Jobs - Fri, 08/03/2024 - 00:00

The University of Cambridge's Information Services (UIS) is seeking an experienced Senior Software Developer specialising in the Drupal Content Management System (CMS) to join our Drupal team, which sits within the wider DevOps Division of 40 engineers.

The University of Cambridge is in the middle of a five year Digital Presence Programme, looking at all aspects of how we deliver websites. The successful applicant has a fantastic opportunity to help build and shape the next generation of Cambridge University Drupal websites. They will also be involved in supporting our existing substantial portfolio of over 500 websites, working with customers across all parts of the University.

We are looking for someone who would embrace this exciting and challenging opportunity to make a difference to the whole of the Cambridge University online community.

Ideally you will have experience in:

  • Designing, building and maintaining a variety of Drupal Websites (versions 9/10, and 7).
  • Writing custom Drupal modules in Drupal 9/10 and Drupal 7.
  • Expert coding in PHP (inside and outside of Drupal).
  • Front end development for Drupal (HTML/CSS/Twig/JavaScript - PHP Template a bonus)
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests as well as functional tests leveraging Selenium and BrowserStack and integrating them with GitLab CI pipelines..
  • Working in a cross functional service team with other engineers but also with other roles like communications, marketing, etc.
  • Working in a DevOps environment , demonstrating ownership of the full end-to-end system lifecycle.
  • CI and/or CD pipelines (GitLab preferable).
  • Using Git as your daily revision control system.
  • Mentoring other developers.

Ideally, you can:

  • Show experience with Next.JS, React and/or some fluency in other languages and web frameworks.
  • Show experience of maintaining large numbers of Drupal websites at scale.
  • Show experience with cloud technologies or Drupal cloud platforms.
  • Learn new skills independently and proactively and constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Show experience using Cloud Technologies (Google Cloud preferable), CI/CD (GitLab preferable) and configuration management tools.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • See activities through to completion, meeting deadlines and matching your pace to the urgency of the situation.
  • Convince and provide work direction and leadership to colleagues.
  • Demonstrate an excellent understanding of agile practices.
  • Show passion for innovation and excellence.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC37244 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Google Drive and Microsoft storage quotas

News feed from help site - Mon, 04/03/2024 - 15:58

We are starting to roll out the Google Drive 500GB quota and Microsoft 100GB (visitor and guest accounts) and 1TB (staff and student) storage quotas to all University accounts. These quotas are already in place for new accounts and existing accounts using less than the quota. The quotas are in response to Google and...

AV Infrastructure Engineer

Jobs - Wed, 28/02/2024 - 00:00

The University of Cambridge's Information Services (https://www.uis.cam.ac.uk/careers) is looking for an AV Infrastructure Engineer to join a cross functional, multi-skilled, and diverse service team in charge of delivering the University of Cambridge Lecture Capture service.

The University's Lecture Capture service is used by more than 20,000 staff and students, currently deployed to more than 120 spaces, and recording more than 20,000 hours a year. Your work will have a significant impact on the reputation of one of the world's leading universities.

The University of Cambridge's Information Services prioritises and is committed to personal development, collaboration and teamwork.

You will:

  • Design AV architecture for the University's Lecture Capture service, including integration, based on needs and requirements.
  • Create an AV implementation plan for these designs.
  • Implement, configure, and test AV equipment based on these implementation plans.
  • Monitor and evaluate industry standards and best practices in AV, providing subject matter expertise.
  • Manage, survey, design, install, commission, document, support, and maintain Lecture Capture installations across the University.
  • Be responsible for the support and maintenance of all AV components in all University's Lecture Capture service locations.
  • Configure software supporting AV hardware components.
  • Be the subject matter expert and provide consultation services to large AV projects managed by other University Divisions, to ensure the project's compatibility with the University's Lecture Capture service.
  • Develop and maintain relationships with teaching, administrative, and IT staff across the various Schools, Faculties, Departments, and Colleges of the University.

You will have experience with:

  • Designing and installing integrated modern over the network AV systems (AV switching and distribution, audio processing, video and audio capture, and control system products), such as Dante, Crestron, QSC, Shure, Birddog. Including automation of audio and video capture.
  • QSC and Crestron programming environments.
  • Supporting and troubleshooting both legacy and modern networked AV systems in a large campus in higher education or enterprise environments.
  • Supporting users on a wide range of issues.
  • Developing user documentation and training users on the use of AV systems.
  • Supporting video assisted technology in teaching, such as lecture capture and web video conferencing.

If you are interested in this opportunity and want to know more, don't hesitate to contact Abraham Martin, Head of Development and Operations, at amc203@cam.ac.uk. Informal chats are welcome.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40687 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Service Desk Analyst

Jobs - Mon, 26/02/2024 - 00:00

The University Information Services (UIS) Service Desk is the first point of contact for IT Incidents, Requests and queries from across collegiate Cambridge estate, be they, academics, students, staff or IT "Computer Officers" in colleges and departments.

The Service Desk sets the standard of customer service, helping to support, develop and deliver services provided by UIS Teams. During the supported hours of 08:30-17:00 Monday to Friday, the Service Desk team provides first and second line support, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The team comprises of Service Desk Analysts, Senior Service Desk Analysts, Deputy Service Manager, ITSM Manager, the User Administration team and the Service Desk Manager

Key Duties and Responsibilities:

The Service Desk Analyst is responsible for the effective delivery of a customer-focused, professional IT support service. Service Desk Analysts are expected to work effectively as part of a team. They are directly supported by the Senior Service Desk Analysts, Deputy Service Manager and Service Desk Manager, and are also supported by other UIS teams via chat channels.

Service Desk Analysts work with autonomy, delivering a consistent, high quality service following departmental processes and procedures. Analysts take ownership of incidents and requests and collaborate with colleagues within IT Services and beyond in order to deliver innovative, appropriate and timely solutions via video calls, Teams chat, ITSM email and by scheduled appointment.

This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge.

Skills, Qualification and Experience:

The role holder is expected to have A-level standard of education or equivalent level of practical experience. Experience in a IT support role is essential and applicants would be expected to have comprehensive experience in Microsoft operating systems and their applications packages. Some experience of Apple Macintosh and popular applications is desirable.

Excellent communication and customer service skills are critical for the role. The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely professional manner.

Benefits of working for the University of Cambridge:

Working in an open, friendly and collaborative team.

An extremely competitive and tax efficient pension scheme Cambridge University Assistants' Contributory Pension Scheme (CPS)

Our employees are also eligible for a wide range of competitive benefits and services. We give access to numerous discounts on shopping, health care, financial services and public transport.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Should you have any queries about this application please email servicedeskmanager@uis.cam.ac.uk

Please quote reference VC40626 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

User Researcher (Fixed Term)

Jobs - Mon, 26/02/2024 - 00:00

Are you looking for a user research role that gives you the opportunity to be part of a large transformation and make your mark on an organisation rooted in history? The University of Cambridge is looking for a User Researcher.

Who you'll be working with

We're part of the Product and Service Design Division along with experts in UX and service design, data science, business analysis and product management. We work closely with content designers, product managers and delivery managers from Cambridge's University Information Services as well as subject matter experts across the University.

What you'll be working on

Your work will be split across related workstreams:

Re-platforming and content rationalisation

The University of Cambridge are undertaking a major redesign and re-platforming programme for our external websites (cam.ac.uk). A big part of this redesign is content rationalisation - the slimming down of our content so that it is ready for the future platform. This will involve working with teams across the university to build a user first approach to all our content.

Cambridge Web Agency (CWA)

CWA is a proposed, in-house agency which will deliver websites for the University of Cambridge. CWA will aim to meet the website needs of the institution whilst continually improving the web estate, with responsibility for the overall user experience. This next generation web agency will have accessibility, inclusion and sustainability at its core. The agency will define a new model for how Cambridge organises and structures our many websites and establish improved online publishing processes for content within those websites. A key deliverable of the agency is developing our future platform moving from a website built around business units to a website focused on user journeys.

What you'll be doing

  • Planning and carrying out discovery research to inform the design of user journeys that may span multiple websites, as well as the design of individual websites.
  • Measuring website usage and usability using a mix of moderated and unmoderated tools and techniques, to inform the iterative design and optimisation of websites.
  • Collecting and analysing ongoing user feedback and analytics data on live websites, to assess what is working well and less well for users and to identify key areas for improvement.
  • Conducting research with content creators and editors, to ensure their needs are met and their experience is optimised.
  • Designing and carrying out other research with user and stakeholder groups in line with the changing needs of the workstreams you are assigned to.

This project requires experience of end-to-end user research (discovery through testing of concepts, prototypes and live services), as part of multi-disciplinary agile teams. As User Researcher you would be responsible for designing and executing research for re-platforming, content rationalisation and Cambridge Web Agency, as part of your multi-disciplinary delivery team and with coaching and support from Senior User Researchers. Experience working closely with content specialists, as well as designers, would be ideal.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact David Marshall (dm622@cam.ac.uk)

Please quote reference VC40648 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Data Scientist (Fixed Term)

Jobs - Mon, 19/02/2024 - 00:00

Are you looking for a data science role that gives you the opportunity to be part of a large transformation and make your mark on an organisation rooted in history? The University of Cambridge is looking for a Data Scientist.

Who you'll be working with

We're part of the Product and Service Design Division along with experts in UX and service design, user research, business analysis and product management. We work closely with content designers, product managers and delivery managers from Cambridge's University Information Services as well as subject matter experts across the University.

What you'll be working on

Your work will be split across related workstreams:

Re-platforming and content rationalisation

The University of Cambridge are undertaking a major redesign and re-platforming programme for our external websites (cam.ac.uk). A big part of this redesign is content rationalisation - the slimming down of our content so that it is ready for the future platform. This will involve working with teams across the university to build a user first approach to all our content.

Cambridge Web Agency (CWA)

CWA is a proposed, in-house agency which will deliver websites for the University of Cambridge. CWA will aim to meet the website needs of the institution whilst continually improving the web estate, with responsibility for the overall user experience. This next generation web agency will have accessibility, inclusion and sustainability at its core. The agency will define a new model for how Cambridge organises and structures our many websites and establish improved online publishing processes for content within those websites. A key deliverable of the agency is developing our future platform moving from a website built around business units to a website focused on user journeys.

What you'll be doing

  • Conducting quantitative research, including surveys, to inform the development of in-house agency services and set KPIs and OKRs, ensuring data-driven decision-making for the agency.

  • Engaging stakeholders and establishing CRM processes to capture necessary stakeholder information, potentially using tools like Airtable for interim solutions, while planning for long-term CRM implementation.

  • Utilising data analysis to map the current landscape of the University's web estate, including quantifying expenditure on website management and identifying inefficiencies.

  • Analysing data on the University Information Services (UIS) websites, including breakdowns by department/area and differentiation between internal and external content, to inform decision-making and resource allocation.

  • Investigating content types across UIS websites, both at an aggregate level and by department/area, utilising metadata to facilitate accurate descriptions and tagging.

  • Leveraging existing data in applications such as Airtable to supplement data analysis efforts and support informed decision-making processes.

This project requires proficiency in end-to-end quantitative research and data analysis, encompassing data exploration, model development, and iterative refinement, within multi-disciplinary agile teams. As Data Scientist you would be responsible for comprehensive data analysis for re-platforming, content rationalisation and Cambridge Web Agency, within a collaborative delivery team environment. Experience working closely with content experts and designers would be ideal, although this is not essential for the role.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact Bruce Beckles (Bruce.Beckles@uis.cam.ac.uk) or David Marshall (dm622@cam.ac.uk)

Please quote reference VC40536 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

University business systems unavailable between 7am and 8:30am on 21 February

News feed from help site - Fri, 16/02/2024 - 11:55

University business systems, including HR and finance, will be unavailable for up to 10 minutes between 7am and 8.30am on Wednesday 21 February, while we carry out essential maintenance on our data centres. During the downtime, the following services will be unavailable: CamSIS Finance systems (including UFS) HR systems (...

1TB quota for new SharePoint sites from 19 February

News feed from help site - Fri, 09/02/2024 - 11:42

All new SharePoint Online sites, included with the University's Microsoft Office 365 offering, will have a storage quota of 1TB from 19 February 2024. This forms part of our storage review following Microsoft's announcement to limit the amount of data that can be stored on their cloud storage service. The quota will be...

Recordings made on Microsoft Stream before 4 January 2021 must be migrated by 29 February

News feed from help site - Tue, 06/02/2024 - 11:29

Microsoft is replacing its original version of Stream, which it refers to as 'Stream (Classic)', with Microsoft Stream (on SharePoint), where videos are saved to SharePoint by default.

Exascale Software Engineer (Fixed Term)

Jobs - Fri, 02/02/2024 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a new research group whose aim is to evolve and utilise the technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art, post-exascale systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic and rewarding environment, where exceptional people can gain early exposure to new technologies, work with globally important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

As an Exascale Software Engineer you will work in a small team alongside academics and external stakeholders to ensure the successful delivery of projects. The aim of the team is to develop and optimise advanced scientific applications for the next generation of supercomputers. They will help domain specialists in the development of high-performance codes. These range from helping develop internationally important simulation codes to producing new approaches to science problems using Machine Learning or Artificial Intelligence.

Candidates are expected to have:

  • A degree in a computational science, or equivalent relevant experience.
    • Experience writing and maintaining high-performance application code.
  • Experience in the key languages commonly used in scientific computing such as C, C++ (preferred), Fortran or Python.
  • Experience with at least one of the frameworks used to exploit large, modern parallel computers such as MPI, OpenMP or CUDA.
  • Some high-level knowledge of the hardware that forms a modern supercomputer (i.e. CPUs, XPUs and low-latency interconnects).
  • Experience of working in the Linux software environment will be advantageous.
  • Proven ability to work effectively within a team and individually.
  • Experience of working in a scientific environment and/or providing support to researchers will be advantageous.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way, or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to info-cozl@hpc.cam.ac.uk

Please quote reference VC36781 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Principal Exascale Software Engineer (Fixed Term)

Jobs - Fri, 02/02/2024 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a new research group whose aim is to evolve and utilise the technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art, post-exascale systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic, rewarding environment, where exceptional people can gain early exposure to new technologies, work with globally important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

As a Principal Exascale Software Engineer you will manage a team of technically skilled research software engineers working on multiple projects. These range from developing important simulation codes to producing new approaches to scientific problems. The aim of the team is to develop and optimise advanced scientific applications for the next generation of supercomputing technologies. You will work closely with the technical programme manager, key academic collaborators, and external stakeholders to ensure the successful delivery of projects.

Candidates are expected to have:

  • An MSc or PhD degree in Computer Engineering, computational science-based discipline, or significant relevant experience.
  • Experience writing and maintaining high-performance application code.
  • Significant experience of the key languages commonly used in scientific computing such as C, C++ (preferred), Fortran or Python.
  • Significant experience with one or more of the main frameworks used to exploit large, modern parallel computers, such as MPI, OpenMP, CUDA, OpenACC or PGAS.
  • Additionally, candidates should have demonstrable experience of managing highly technical teams, as well as excellent communications skills.
  • Experience or knowledge in one or more the fields of machine learning, Artificial Intelligence or large scale data science is highly desirable.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way, or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to Cassie Bradley, cgb38@cam.ac.uk

Please quote reference VC40381 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Exascale Software Engineer (Fixed Term)

Jobs - Fri, 02/02/2024 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a research group whose aim is to evolve and utilise technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic and rewarding environment, where exceptional people can gain early exposure to new technologies, work with important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

As a Senior Exascale Software Engineer you will work in a small team alongside academics and external stakeholders to ensure the successful delivery of projects. The aim of the team is to develop and optimise advanced scientific applications for the next generation of supercomputing technologies. As a technical expert you will help domain specialists in the development of high-performance codes. These range from helping to develop internationally important simulation codes to producing new approaches to science problems using Machine Learning or Artificial Intelligence.

Candidates are expected to have:

  • A degree in a computational science, or equivalent relevant experience.
  • Experience writing and maintaining high-performance application code.
  • Experience in the key languages commonly used in scientific computing such as C, C++ (preferred), Fortran or Python.
  • Experience with at least one of the frameworks used to exploit large, modern parallel computers such as MPI, OpenMP or CUDA.
  • Some high-level knowledge of the hardware that forms a modern supercomputer (i.e. CPUs, XPUs and low-latency interconnects).
  • Proven ability to work effectively within a team and individually.
  • Experience of working in a scientific environment and/or providing support to researchers will be advantageous.
  • Skills in supervision and mentoring will be advantageous.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way, or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to info-cozl@hpc.cam.ac.uk

Please quote reference VC40379 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Planned maintenance to the University Wireless Service 25-27 March 2024

News feed from help site - Thu, 01/02/2024 - 09:55

We’ll be carrying out a series of planned essential maintenance to the University Wireless Service during 25–27 March.

Business Analyst

Jobs - Thu, 01/02/2024 - 00:00

An opportunity has become available at University of Cambridge for a Business Analyst with a background in the delivery of digital products and services.

This role is part of University Information Services (UIS). We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University. You will join a growing team of Business Analysts, User Researchers, Product Managers & Designers working to transform products and services used by the University's staff and students.

As a Business Analyst your work will enable the University of Cambridge community to make better, informed decisions for digital services, to facilitate world leading research & education. You will work with stakeholders and other project team roles to understand and document the current situation, to define business and user needs, and to help design and deliver products and services that meet those needs.

This is a permanent role split between University Information Services' modern offices on the West Cambridge Site and working from home. We offer flexibility of working hours together with a generous pension and holiday allowance.

As a Business Analyst you will:

  • Carry out Business Analysis on projects, products or services of large scale and/or high complexity.
  • Actively lead scoping and planning of Business Analysis work in the area you are assigned, overseeing the work of other Business Analysts.
  • Select, adopt, and adapt the appropriate methods, tooling and techniques based on predictive (plan-driven) or adaptive (agile) approaches.
  • Work with stakeholder groups to understand their business needs and identify their communication and relationship needs related to change management.
  • Have line management responsibility for up to four Business Analysts within the team.

Are you the right candidate?

  • You're comfortable with complexity and ambiguity and are able to work as high-level, or as detailed, as the task requires.
  • You're adept at working with stakeholders at all levels.
  • You have a wealth of experience working as part of a multi-disciplinary delivery team to shape and build digital products and services.
  • You have expert knowledge and extensive experience applying business analysis tools and techniques.
  • Line management experience or a keen desire to develop others.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please submit your CV and cover letter to apply for this position. If you have any queries before applying, please contact Dan Ford (dan.ford@uis.cam.ac.uk).

Please quote reference VC40361 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Business Analyst

Jobs - Thu, 01/02/2024 - 00:00

An opportunity has become available at University of Cambridge for an experienced Senior Business Analyst with a background in the delivery of digital products and services.

This role is part of University Information Services (UIS). We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University. You will join a growing team of Business Analysts, User Researchers, Product Managers & Designers working to transform products and services used by the University's staff and students.

As Senior Business Analyst you will make sense of our most complex landscapes, working with stakeholders to ascertain true business needs. Investigating the impact of potential changes on existing systems, as well as conflicts and synergies with other in-flight or planned work, you will present thoroughly considered options and recommend the optimum course of action. You will have line management responsibility for up to four Business Analysts.

This is a permanent role split between University Information Services' modern offices on the West Cambridge Site and working from home. We offer flexibility of working hours together with a generous pension and holiday allowance.

As a Senior Business Analyst you will:

  • Carry out Business Analysis on projects, products or services of large scale and/or high complexity.
  • Actively lead scoping and planning of Business Analysis work in the area you are assigned, overseeing the work of other Business Analysts.
  • Select, adopt, and adapt the appropriate methods, tooling and techniques based on predictive (plan-driven) or adaptive (agile) approaches.
  • Work with stakeholder groups to understand their business needs and identify their communication and relationship needs related to change management.
  • Have line management responsibility for up to four Business Analysts within the team.

Are you the right candidate?

  • You're comfortable with complexity and ambiguity and are able to work as high-level, or as detailed, as the task requires.
  • You're adept at working with stakeholders at all levels.
  • You have a wealth of experience working as part of a multi-disciplinary delivery team to shape and build digital products and services.
  • You have expert knowledge and extensive experience applying business analysis tools and techniques.
  • Line management experience or a keen desire to develop others.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please submit your CV and cover letter to apply for this position. If you have any queries before applying, please contact Carys.Hayler@uis.cam.ac.uk.

Please quote reference VC40355 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs