Deputy Service Desk Manager
The University and UIS
University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.
The role
The University Information Services (UIS) Service Desk is the first point of contact for IT Incidents, Requests and queries from across the collegiate Cambridge estate, be they, academics, students, staff or IT "Computer Officers" in colleges and departments. The Service Desk sets the standard of customer service, helping to support, develop and deliver services provided by UIS Teams.
During the supported hours of 08:30-17:00 Monday to Friday, the Service Desk team provides first- and second-line support, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The team comprises of Service Desk Analysts, Senior Service Desk Analysts, Deputy Service Manager, ITSM Manager, the User Administration team and the Service Desk Manager. The Deputy Service Desk Manager will be supporting the Service Desk Manager on delivery of Incident, Problem, Request and Knowledge Management processes.
You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.
As the Deputy Service Desk Manager, you will:
- Manage the Incident queues to ensure the highest possible levels of customer service standards are being met
- Manage the Service Request Process and implement iterative improvements
- Manage the junior members of the service desk team
- Ensure Knowledge Management process is being followed
- Ensure Problem Management process is actively used to flag existing and potential high ticket issues
- Implement a quality assurance check across the service desk
- Act on feedback from customers to raise service standards
- Support the Service Desk manager in developing the Service Desk to a professional standard
The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. This position is based at the UIS West Cambridge Site and requires a minimum of two days per week on-site presence.
What you will need:
- Recent experience in managing a service desk
- Evidence of working at a tactical or operational level to deliver a service improvement
- Experience of great customer service
- Skills in incident management and service reporting
- Exemplary communication skills
- Ability to manage and prioritise your own and the team's tasks
- Ability to take accountability for issues that occur
- Proactive in searching for potential problems
- Educated to degree level/Level 6 vocational qualification or equivalent level of practical experience
Additionally, the following knowledge, skills, and experience would be beneficial:
- Recent experience in implementing service delivery metrics and performance monitoring
- Experience of managing individuals or teams
- Skills in problem management, knowledge management, and Continual Service Improvement (CSI)
- A relevant IT service management qualification, e.g. ITIL Foundation.
The benefits
You can expect to receive:
- a competitive salary with automatic service-related progression and annual cost-of-living increases
- a generous annual leave allowance of 41 days per year (including bank holidays)
- access to a hybrid pension scheme with attractive employer contributions
- access to a range of shopping and travel discounts through the Cambens scheme.
We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.
Please quote reference VC45064 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
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Senior Software Developer
The University of Cambridge's Information Services is seeking an experienced Senior Software Developer. You will join a multidisciplinary development team within a Division of 30 engineers building high-profile bespoke web systems and cloud native services, and modernising existing applications.
Our services are public-facing and support University staff and students (~60,000 people) meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.
Our technology stack is: AWS, GCP, Terraform, Ansible, Docker, Python, Django, React, Material UI and Typescript. We maintain a DevOps culture and use Scrum for our day to day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/
Ideally you will have experience in:
- Designing and solving complex business problems by writing simple, effective code that can be deployed to cloud services.
- Expert coding in Python. Large experience architecting django applications.
- Even better if you have experience with TypeScript and React and/or some fluency in other languages and web frameworks.
- Designing and developing RESTful APIs and consuming these in web applications.
- Writing and collaborating on highly insightful, comprehensive code reviews.
- Writing and applying unit tests.
- Using git as your daily revision control system.
- Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
- Working with containers. Writing good, optimised Dockerfiles.
- Working in a DevOps environment using cloud technologies, CI/CD and configuration management tools.
- Mentoring other developers.
Ideally, you can:
- Learn new skills independently and proactively and are constantly striving to raise technical excellence.
- Understand system and software specifications and choose appropriate designs to meet requirements.
- Produce simple architectures from complex problems.
- Debug complex problems effectively, including in new unexplored applications.
- Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
- Acquire understanding of all services' architecture, thinking through potential design impacts on other teams and the organisation.
- Convince, provide work direction, and leadership to colleagues.
- Have an excellent understanding of agile practices.
We particularly welcome applications from women for this vacancy as they are currently under-represented at this level in our department.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please quote reference VC44915 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Head of Industrial Partnerships (Fixed Term)
Fixed-term: The funds for this post are available for 2 years in the first instance.
The University of Cambridge Open Zettascale Lab (COZL) is an exciting initiative to explore and exploit the next generation of advanced technologies which will form the world's fastest supercomputers, including the UK's most powerful AI supercomputer. These state-of-the-art systems will allow us to understand the fundamental nature of the universe, design new materials, clean energy solutions, and to develop and deliver personalised medicine and data-driven healthcare.
The Head of Industrial Partnerships is responsible for developing COZL's portfolio of existing and emerging industrial, governmental and philanthropic partner relationships.
Who you'll be working with
Working closely with the Director of the COZL and others, the role holder will develop and manage partnerships from concept to delivery with the overall objective of: reaching relevant and high calibre prospects; positively engaging and converting these into partnership agreements; and tracking and reporting on outcomes and impacts that meet the expectations of the COZL and relevant partners in the portfolio.
What you will do
Inform and translate the vision and strategy of the Director into proposals, plans and objectives for public, private or third-sector partnerships, aligning strategic and operational needs.
Pro-actively seek out potential partner funding opportunities, working closely with the Director and senior management team to influence exemplary delivery of agreed partnership activities.
Develop partnership initiatives and priority areas as agreed with Director, managing operational interfaces and ensuring compliance with University and partner policies and procedures.
Support a culture of equality, respect and recognition, fostering teamwork that values cross boundary sharing of relationships, resources, knowledge, skills and experience.
What you will have
You will have excellent communications skills both oral and written and be comfortable working in a highly technical environment.
What we can offer
-41 days holiday per year, including bank holidays.
-A generous pension.
-Hybrid working.
-A friendly and supportive team environment.
-The opportunity to shape and influence how we work.
Further information is available in the attached further particulars document.
To apply for this position please submit a covering letter and your CV. The covering letter should outline how you match the criteria for the post and why you are applying for this role.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.
Please quote reference VC44791 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Application Specialist
An exciting opportunity has arisen at the University for an Application Specialist to join the Student Systems team. We are looking for candidates with previous experience within a technical developer role.
Located within University Information Services (UIS), the Student Systems Technical team are responsible for the maintenance and development of the University's critical ERP systems for handling student data.
Working on both operational support and project activities, you will assist with the development and maintenance of our student systems in support of strategic initiatives, whilst improving efficiency and reducing technical debt. Through this role, you will develop your existing knowledge of Oracle PeopleSoft and associated technologies whilst providing a high level of support to our customers.
Your work will be varied and unique, and will involve working closely alongside other application specialists, database administrators, functional analysts, testers and our stakeholders in a constantly changing environment.
Main responsibilities
- To be a technical subject matter expert in our student systems and integrations.
- To assist with the implementation, development and support of our student systems in operational and project settings.
- To provide 2nd and 3rd line support activities, providing support to end users for complex technical problems.
- To design and develop quality technical solutions in response to business requirements.
- To review and migrate code, including the analysis of security patches and upgrades.
- To work effectively with internal and external stakeholders through all stages of the software development lifecycle.
- To contribute to our strategic aims of improving efficiency and reducing technical debt.
Main skills & experience
- Knowledge of Oracle Peoplesoft applications ¿ preferably Oracle PeopleSoft Campus Solutions 9.2 / PeopleTools 8.59+
- Knowledge of Oracle PeopleSoft front-end/web development tools and techniques.
- Knowledge of database design, Oracle SQL, system design, performance tuning and integration.
- Experience of providing 2nd/3rd line support as part of an operational support team.
- Experience of working at an operational level to deliver a technology change.
- Experience of coaching and mentoring others.
- Strong planning and communication skills.
- Ability to develop and maintain own technical knowledge.
- Degree/Postgraduate level education, Level 6 vocational qualification, or equivalent experience.
- Values diversity and difference and encourages others to do the same, operating with integrity and openness.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
If you would like more information about this role, informal enquiries can be directed by email to Chris Hay, Student Systems Technical Manager, cjh88@cam.ac.uk
Please quote reference VC43382 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Network Engineers
University Information Services (UIS) are recruiting for a number of roles in its Networks team and has exciting opportunities for Network Engineers.
Under the guidance of a Senior Engineering Lead, working within a highly supportive and collaborative team, you will be jointly responsible for designing, building, operating and supporting the University Data Network, including Access Networks in departments and colleges, and the Data Centre Network.
The team undertakes a broad spectrum of activities. Main responsibilities and duties include:
- The design and development of various interconnected multi-vendor network systems.
- Investigating and resolving issues, if escalated by first- and second-line teams.
- Keeping your technical skills relevant and up to date and help colleagues develop their skills through knowledge exchange, specialist advice and consultancy.
You will have the following skills and experience:
- Demonstrable experience of working in a dynamic IT environment
- Basic networking technologies and concepts, such as Ethernet, VLANs, TCP/IP, DHCP, and DNS
- Evidence of managing technical activities and tasks assigned
- Expert knowledge of networking and network administration
- Strong ability to build relationships at all levels of the organisation
- Ability to communicate effectively orally and in writing.
It would be useful if you have the following:
- Evidence of working at an operational level to deliver core technologies, such as Cisco Catalyst, Aruba AOS-CX and Fortinet systems
- Evidence of developing and applying an understanding of a new technology to deliver business results
- Evidence of effectively sharing technical knowledge and skills to support the outputs and learning of colleagues and users
- Strong planning skills
To be considered for the senior position, it is essential that you can also evidence experience of delivering complex networking projects, specifically in the operation and troubleshooting of layer 2 and 3 protocols, such as Ethernet, VLANs, TCP/IP, DHCP, DNS and dynamic routing protocols such as OSPF or BGP.
The team have many exciting projects over the coming years, such as making use of software defined networks and dynamic Network Access Control (NAC).
This role offers exposure to enterprise-level network technologies at scale, as such you will be at the forefront of shaping the University's network. Investment in our staff is key; you will be offered ample training and learning opportunities and personal development is highly encouraged.
You should have either a degree level qualification, a Level 6 vocational qualification, industry standard certification or be able to demonstrate an equivalent level of experience. We understand not everyone will meet these criteria or have the other skills and experience listed. Plenty of support and instruction will be provided so you are strongly encouraged to apply regardless of meeting all criteria.
The position is based at the UIS West Cambridge Site and supports hybrid working, although you will often need to visit on site to configure or troubleshoot issues. Core hours are 09:00 to 17:00 Monday to Friday, this can be reasonably adjusted depending on your needs.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please quote reference VC44223 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
This is one of a number of roles currently being recruited to on a rolling basis: the University will assess applications periodically throughout the advertised period (approximately every 1-2 weeks) and reserves the right to close the role, ahead of the end date, once suitable candidates have been recruited.
Network Operations Manager
University of Cambridge Information Services (UIS) is creating a new Network Operations team and is offering an exciting opportunity for an on-site Network Operations Manager to join us.
Under the guidance of the Infrastructure Operations Manager (Networks), you will play a critical role in supporting the network environments within the University, including:
- The University Data Network, the main backbone network.
- Access networks in departments and colleges.
- The University's internet connections to its ISP, Janet.
- The University Wireless Service.
- The Data Centre Network located in multiple sites.
- The University DDI (DNS, DHCP and IP Address Management) system.
As the lead, you will provide technical support and manage a team of Network Operations technicians, initially two but expected to grow. Your responsibilities will include:
- Developing and supporting network monitoring and maintenance systems to ensure the smooth operation of the networks.
- Responding quickly and efficiently to network outages, participating in on-site remediation, and maintaining good communication with customers and colleagues.
- Handling incidents raised by customers, providing second/third line support for tickets escalated to the network team.
- Implementing standard service customer requests, such as creating new logical networks or updating system configurations.
- Developing, maintaining and ensuring support documentation and processes are followed, updated, and shared throughout the team.
- Developing and mentoring your team of technicians, providing guidance and support as needed.
We are looking for candidates with the following skills and experience:
- Recent experience in managing technical teams and delivering quality results in IT Operations.
- Ability to share technical knowledge and skills for training and developing colleagues.
- Knowledge of networking fundamentals, including routing, switching, firewalls, DNS, DHCP, wired and wireless connectivity, and how they interact with attached systems.
- Experience of troubleshooting problems with networks and attached systems.
- Experience of network monitoring and administration.
- Track record of developing IT operations policy, strategy, and practice.
- Ability to build relationships with colleagues and customers at all levels of the organisation and excellent written and verbal communication skills.
You should have either a degree, Level 7 vocational qualification, industry standard certification, or an equivalent level of experience.
Desirable skills include effective project management and organisation.
As this role supports physical infrastructure operations, it is primarily on-site and will involve travel around the University based in Cambridge, UK. At least initially, the role holder will need to be involved in operational activities, although this is expected to reduce, as the team expands.
Benefits include a generous holiday allowance, competitive pension plan, parental leave, training and development opportunities, flexible working arrangements, and wellbeing support.
We welcome applications from individuals who wish to be considered for flexible working arrangements.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please quote reference VC44683 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
This is one of a number of roles currently being recruited to on a rolling basis: the University will assess applications periodically throughout the advertised period (approximately every 1-2 weeks) and reserves the right to close the role, ahead of the end date, once a suitable candidate has been recruited.
Network Operations Technician
University of Cambridge Information Services (UIS) is creating a new Network Operations team and is offering an exciting opportunity for an on-site Network Operations Technician to join us.
Under the guidance of the Network Operations Manager, you will play a critical role in supporting the network environments within the University, including:
- The University Data Network, the main backbone network.
- Access networks in departments and colleges.
- The University's internet connections to its ISP, Janet.
- The University Wireless Service.
- The Data Centre Network located in multiple sites.
- The University DDI (DNS, DHCP and IP Address Management) system.
As a member of the team, your responsibilities will include:
- Supporting network monitoring and maintenance systems to ensure the smooth operation of the networks.
- Responding quickly and efficiently to network outages, participating in on-site remediation, and maintaining good communication with customers and colleagues.
- Handling incidents raised by customers, providing second/third line support for tickets escalated to the network team.
- Ensuring processes are followed, updated, and shared throughout the team.
You should be able to develop and maintain knowledge in your field and have excellent communication skills, both orally and in writing. Additionally, the following knowledge, skills, and experience would be beneficial:
- Demonstrable experience of working in a dynamic IT environment
- Evidence of managing technical activities and tasks assigned
- Evidence of working at an operational level to deliver core technologies
- Strong ability to build relationships at all levels of the organisation.
As this role supports physical infrastructure operations, it is primarily on-site and will involve travel around the University based in Cambridge, UK.
Benefits include a generous holiday allowance, competitive pension plan, parental leave, training and development opportunities, flexible working arrangements, and wellbeing support.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please quote reference VC44693 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
This is one of a number of roles currently being recruited to on a rolling basis: the University will assess applications periodically throughout the advertised period (approximately every 1-2 weeks) and reserves the right to close the role, ahead of the end date, once suitable candidates have been recruited.
Customer Support Administrator
The University and UIS
University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.
The role
The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.
As a Customer Support Administrator you will:
- Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
- Liaise directly with University staff from all departments and colleges over order & billing enquiries.
- As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
- Review, develop and maintain office processes and procedures to provide efficiencies where possible.
This position is a permanent, full-time role, usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.
What you will need
- Experience of working in an administrative role.
- Experience of working in a customer service role.
- Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
- Excellent organisation skills, accuracy and attention to detail.
- Excellent verbal, written and interpersonal communication skills.
- Proven ability to develop and maintain your own knowledge in your field.
- Proven experience of managing orders, invoicing & billing queries.
- Experience of working in an IT department would be desirable.
- Experience of dealing with corporate mobile phone contracts would be desirable.
- Experience of supporting communication services (e.g. MS Teams, Zoom, etc.) would be desirable.
The benefits
You can expect to receive:
- a competitive salary with automatic service-related progression and annual cost-of-living increases.
- a generous annual leave allowance of 36 days per year (including bank holidays).
- access to a hybrid pension scheme with attractive employer contributions.
- access to a range of shopping and travel discounts through the Cambens scheme.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
If you would like more information about this role, informal enquiries can be directed by email to Andy Heron, Customer Services Manager at abh39@cam.ac.uk.
Please quote reference VC44595 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Collaboration Tools Manager
The University and UIS
University Information Services (UIS) plays a critical role in delivering the digital infrastructure, business information, and IT services that support one of the world's top universities. With a bold vision to drive digital transformation in education and research, the University of Cambridge relies on the expertise of UIS's skilled team of developers, designers, analysts, and support staff to bring this vision to life.
The role
As the Collaboration Tools Manager, you will lead a dynamic team of customer-focused engineers responsible for managing and advancing the University's central Office 365 environment. In this role, you will have the opportunity to work closely with academic leaders, researchers, and students across the University, helping them leverage digital tools to enhance their work and foster collaborative success.
Key Responsibilities
As Collaboration Tools Manager you will:
- Oversee the University's Office 365 tenancy, ensuring efficient and effective management.
- Collaborate with peers across UIS to integrate Office 365 services seamlessly with other university platforms.
- Provide expert guidance on best practices for using the Office 365 suite, ensuring users maximise the tools' potential.
About You
To succeed in this role, you will need:
Leadership Skills: Proven experience in line management or supervising teams, ideally within an IT or technical environment.
Technical Expertise: Extensive experience managing a large-scale Office 365 (or comparable) environment (10,000+ users).
Project Management: A successful track record of delivering projects, on time and to specification.
Relationship Building: Strong interpersonal skills with experience working across diverse organizational levels.
Benefits of Joining Us
Competitive Salary: Includes service-related progression and annual cost-of-living adjustments.
Generous Leave: 41 days per year, inclusive of bank holidays.
Pension Scheme: Hybrid pension with attractive employer contributions.
Additional Perks: Access to discounts on healthcare, shopping, travel, and more through the CamBens scheme.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
For informal inquiries, please contact Gordon Ross, End-User Compute Services Manager, at gr306@cam.ac.uk.
Please quote reference VC43523 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Software Developer
University Information Services is seeking an experienced Software Developer. You will join a multidisciplinary development team within a Division of 50 engineers building high-profile bespoke web systems and cloud native services, and modernising existing applications.
Our services are public-facing and support University staff and students, meaning your work will have a significant impact. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.
You will have experience in:
- Designing and solving complex business problems by writing simple, effective code.
- Creating effective web UIs focused on good UX.
- Participating and collaborating in insightful, effective code reviews.
- Coding in Python, ideally with some fluency in other languages for web development, such as Java or C#.
- Writing and applying unit tests.
- Working with databases, including relational and NoSQL databases.
- Using git as your daily revision control system.
- Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
- Demonstrating solutions you have devised to meet customer and business criteria.
Even better if you have experience in:
- Working with (Docker) containers.
- Working in a DevOps environment using cloud technologies, CI/CD and configuration management tools.
- Working closely with a QA team to ensure quality is "baked in".
- Designing, developing and consuming RESTful web services and APIs.
- Mentoring junior developers.
Ideally, you can:
- Learn new skills independently and proactively and are constantly striving to raise technical excellence.
- Understand system and software specifications and choose appropriate designs to meet requirements.
- Produce simple architectures from complex problems and are able to develop and deliver those designs.
- Debug complex problems effectively, and are not afraid to get your hands dirty in unfamiliar realms.
This best candidates will:
- Show passion for innovation and excellence.
- Acquire an unparalleled understanding of their assets' architecture, systematically thinking through potential design impacts on other teams and the organisation.
- Have an excellent understanding of agile practices.
- Have full-stack ability.
We welcome applications from individuals who wish to be considered for flexible working arrangements.
We particularly welcome applications from women candidates for this vacancy, as they are currently under-represented at this level in our department.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please quote reference VC44522 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Delivery Manager (Fixed Term)
Fixed-term: The funds for this post are available for 12 months in the first instance.
Are you looking for a delivery role that gives you the opportunity to make your mark on one of the world's top Universities? The University of Cambridge is looking for a Delivery Manager to support a project changing and improving the way Cambridge stores and manages the complex landscape and different groups of people we interact with as a University.
Who you'll be working with
You'll work closely with a range of senior stakeholders, technical team, change management, business analysts, service management, and subject matter experts within UIS, Human Resources, and the wider University.
What you will do
You'll be responsible for coordinating delivery across UIS and the University, working with technical and non-technical teams. Working together with the HR Transformation Programme Manager, you'll bring together planning and monitoring that successfully ensures a joined up approach to delivering an HR system that supports both staff and non-staff "people" at Cambridge.
What you will have
-Experience managing digital products and services through the full lifecycle as a delivery manager.
-Worked as part of a cross-functional in-house team supporting the delivery of third-party and internal products both in technical delivery and in organisation change and adoption.
-The ability to build relationships at all levels with experience of influencing and negotiating with key stakeholders to achieve goals.
What we can offer
-41 days holiday per year including bank holidays
-A generous pension
- Hybrid working. You can work from home and come into the office for team events, workshops or user research on average once per week, although you're welcome to come in more often if you want.
-A friendly and supportive team environment
-The opportunity to shape and influence how we work.
We welcome applicants who live outside Cambridge but are willing to travel regularly to Cambridge.
You will find more information about the role in the attached "Further Particulars" document.
We support flexible working patterns and are open to non-standard working patterns. While this is advertised as a full-time role, we would consider applications from candidates who are looking to work less than full-time hours.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.
Please quote reference VC44496 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Senior HPC and AI Infrastructure Engineer
Are you interested in an exciting and unique opportunity to support the UK's HPC and AI Research Services? We are looking for enthusiastic individuals to join our team operating large HPC and AI infrastructure including the UK's fastest AI supercomputer, Dawn. We support scientists across the UK and beyond in critical research fields such as clean energy, personalised medicine and climate science and you will help us in delivering world class services.
Who you'll be working with
The role is based in the University of Cambridge's Research Computing Services, a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe. You'll be part of a growing team of AI specialist, Research Software Engineers and Systems Engineers, working with a wide range of stakeholders across multiple disciplines and institutions.
What you will do
You'll be working on a diverse range of AI and HPC platforms and infrastructure projects. You will be responsible for architecting, integrating and maintaining software defined infrastructure as well as novel user and software environment interfaces. You will be operating large scale, highly available supercomputing services. You will be collaborating with world leading academic research teams, and researchers in the public and the commercial sector to deliver on their project goals.
What you will have
-Practical experience in tools such as Git, Terraform, Ansible and Kubernetes.
-Proficiency in Linux System Administration.
-Practical experience with programming and scripting languages such as Bash and Python.
-Domain knowledge in one or more areas from SysOps, DevOps, GitOps, OpenStack, HPC and Software Engineering.
-Excellent communication skills and the ability to collaborate with experienced as well as novice clients and stakeholders.
-Ability to provide expert guidance on best practices and procedures and mentor junior staff members.
-Bachelor's or higher degree in computer science, computer engineering or equivalent experience.
What we can offer
-41 days holiday per year including bank holidays
-A generous pension
-Hybrid working
-A friendly and supportive team environment
-The opportunity to shape and influence how we work
More information about the role is attached in the 'Further Particulars' document.
Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.
We support flexible and family-friendly working and are open to non-standard working patterns. We are open to applicants who live outside Cambridge but are willing to travel to Cambridge when required.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please submit your CV and a cover letter to apply for this position.
All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.
Please quote reference VC44409 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Research Software Engineer (ICCS) (Fixed Term)
Fixed-term: The funds for this post are available until 31 January 2028 in the first instance.
In the face of the present climate crisis, there is pressing need for skilled software engineers to aid climate scientists in delivering a new generation of high-quality, high-performance, and high-assurance models. This is the broad aim of these RSE posts at the new Institute of Computing for Climate Science (ICCS) at the University of Cambridge.
Who you will be working with
ICCS hosts a team of Research Software Engineers who are working directly with four international Schmidt Futures' Virtual Earth Systems Research Institutes (VESRI) to directly address specific computation and research software needs of climate scientists. The team of RSEs will also interact closely with researchers based at ICCS. Thus, this provides a unique opportunity to be involved in research projects directly connected to climate science but also broader research into supporting climate science through computer science, software engineering, and data science.
What you will do
You will be part of a team, with training and guidance provided by the Engineering Lead, the Head of Research Software Engineering and the Computer Science lead. You will be encouraged to develop your own ideas and you will be encouraged to take part in training, including the opportunity to help run training sessions for PhDs and other scientists. The post includes funding to support travel to conferences and for training activities to support career development, as well as dining rights at Queens' college three times per week.
What you will have
-Degree-level education or equivalent experience.
-Experience in software engineering (SE), including a strong track record of employing SE best practises and use of development and productivity tools (e.g., Git/GitHub, JIRA).
-Good knowledge of a programming language such as Fortran, C++, C, Python.
-Testing and associated technologies for enabling automated testing.
Experience of working in a scientific context is desirable but not essential.
We are keen to recruit candidates with a specialism in either; AI/Machine Learning, Climate Science/Numerical Modelling, or High-Performance Computing but it is not a requirement to have experience in all three of these areas.
To ensure balance within the team, we are particularly interested in recruiting candidates who have experience with Climate Science/Numerical modelling experience, as well as experience in large GCMs (e.g., CESM, GFDL models, IPSL), although experience in smaller models is also appreciated.
When considering the criteria please ensure to reflect on your experience in the broadest sense including transferable skills.
The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.
Please quote reference VC44346 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Research Computing Specialist
Are you interested in an exciting and unique opportunity to support the UK's HPC and AI Research Services? We are looking for enthusiastic individuals to join our team operating large HPC and AI infrastructure including the UK's fastest AI supercomputer, Dawn. We support scientists across the UK and beyond in critical research fields such as clean energy, personalised medicine and climate science and you will help us in delivering world class services.
Who you'll be working with
The role is based in the University of Cambridge's Research Computing Services, a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe. You'll be part of a growing team of AI specialist, Research Software Engineers and Infrastructure Engineers, working with a wide range of stakeholders across multiple disciplines and institutions.
What you will do
You'll be working on a diverse range of AI and HPC platforms and infrastructure projects. You will be responsible for integrating and maintaining software defined infrastructure as well as novel user and software environment interfaces. You will be operating large scale, highly available supercomputing services. You will be collaborating with world leading academic research teams, and researchers in the public and the commercial sector to deliver on their project goals.
What you will have
-Practical experience in tools such as Git, Terraform, Ansible and Kubernetes.
-Proficiency in Linux System Administration.
-Practical experience with programming and scripting languages such as Bash and Python.
-Experience with one or more areas from SysOps, DevOps, GitOps, OpenStack, HPC and Software Engineering.
-Excellent communication skills and the ability to collaborate with experienced as well as novice clients and stakeholders.
-Strong problem-solving and analytical skills.
-Ability to work independently and manage multiple projects simultaneously.
-Bachelor's or higher degree in computer science, computer engineering or equivalent experience.
What we can offer
-41 days holiday per year including bank holidays
-A generous pension
-The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows.
-A friendly and supportive team environment.
-The opportunity to shape and influence how we work.
More information about the role is attached in the 'Further Particulars' document.
Please submit your CV and cover letter to apply for this position.
Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.
We support flexible and family-friendly working and are open to non-standard working patterns. We are open to applicants who live outside Cambridge but are willing to travel to Cambridge when required.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.
Please quote reference VC44269 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
HPC Data Centre Infrastructure Manager
Are you interested in an exciting and unique opportunity to support the UK's HPC and AI Research Infrastructure? We are looking for enthusiastic individuals to join our team operating large HPC and AI infrastructure including the UK's fastest AI supercomputer, Dawn. We support scientists across the UK and beyond in critical research fields such as clean energy, personalised medicine and climate science and you will help us in delivering world class services.
Who you'll be working with
The role is based in the University of Cambridge's Research Computing Services (RCS), a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe. You'll be part of a growing team of AI specialist, Research Software Engineers and Infrastructure Engineers, working with a wide range of stakeholders across multiple disciplines and institutions.
What you will do
You will be responsible for managing and maintaining the data centre infrastructure owned by the RCS. You will lead a technical team of IT professionals, including network and systems engineers, and data centre technicians, to ensure that the infrastructure is reliable, secure, and efficient. You will also be responsible for developing policies and processes for managing HPC infrastructure assets to ensure compliance with legal and regulatory requirements. You will manage relationships with vendors and service providers to ensure that the infrastructure is supported and maintained.
What you will have
-Experience managing HPC data centre infrastructure.
-Practical knowledge of data centre, storage, networking, and cooling systems.
-Experience with leading a team of IT professionals, including system administrators, network engineers, and data centre technicians.
-Experience with security standards and frameworks such as ISO27001
-Strong problem-solving and analytical skills.
-Ability to work independently and manage multiple projects simultaneously.
-Excellent communication skills and the ability to collaborate with clients and stakeholders.
-Bachelor's or higher degree in computer science, computer engineering or equivalent experience.
What we can offer
-41 days holiday per year including bank holidays
-A generous pension
-Hybrid working. The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows.
-A friendly and supportive team environment
-The opportunity to shape and influence how we work
More information about the role is attached in the 'Further Particulars' document.
Please submit your CV and cover letter to apply for this position.
Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.
We support flexible and family-friendly working and are open to non-standard working patterns.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.
Please quote reference VC44270 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Research Computing Technician
Are you interested in an exciting and unique opportunity to support the UK's HPC and AI Research Infrastructure? We are looking for enthusiastic individuals to join our team operating large HPC and AI infrastructure including the UK's fastest AI supercomputer, Dawn. We support scientists across the UK in critical research fields such as clean energy, personalised medicine and climate science and you will help us in delivering world class services.
Who you'll be working with
The role is based in Research Computing Services, a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe. You'll be part of a growing team of specialist, Software and Systems Engineers, working with a wide range of stakeholders across multiple disciplines and institutions.
What you will do
You'll be responsible for supporting a diverse range of activities in our dedicated HPC/AI Data Centre, including problem solving, issue diagnosis and fault resolution, improving documentation, automating processes, contributing to training materials and events and business processes such as the processing of purchase orders, generation of reports, managing contractors and liaising with vendors.
Skills and experience you will need to demonstrate
-Proven experience in technical problem solving
-Knowledge in the following areas:
-Operating Linux systems -Servers, storage and network hardware infrastructure -Data Centre
-Project coordination
-Highly proactive and enthusiastic
An interest in working with AI and HPC hardware infrastructure is essential. The role is based within a Data Centre.
What we can offer
-36 days holiday per year including bank holidays
-A generous pension
-A friendly and supportive team environment
-The opportunity to shape and influence how we work
More information about the role is attached in the 'Further Particulars' document.
Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.
We support flexible and family-friendly working and are open to non-standard working patterns. While this is advertised as a full-time role, we would consider applications from candidates who are looking to work less than full-time hours and are open to applicants who live outside Cambridge but are willing to travel to Cambridge when required.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.
Please quote reference VC44266 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Portfolio Coordinator (Fixed Term)
University Information Services (UIS) works collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University. The UIS Delivery Management Office (DMO) manages the delivery of IT projects for the University across four portfolios: Business Systems, Education, Infrastructure and Research.
This is a new role within the team in UIS, supporting a portfolio work critical to the successful delivery to our transformation programmes.
Working across all projects within the portfolio, the Portfolio Coordinator plays a key role supporting delivery through the provision of the following services:
- Weekly updating and management of integrated Microsoft Project 365 plan, identifying planning risks and issues.
- Planning support through Microsoft Project 365, Jira, Confluence, SharePoint and other tools as required.
- Support day-to-day Portfolio processes and activities, working to deadlines as needed.
- Resource management (ensuring forward looking monthly resource planning is updated).
- Risk and Issues management (ensuring key risks, dependencies and issues are tracked and owned, enabling issue resolution).
- Regular and ad-hoc reporting (ensuring the reporting are kept up to date, and providing status reports to a range of audiences).
- Coordinating delivery dates (working with Programme and Delivery Managers).
- Productivity, collaboration and reporting tools (helping with organisation and administration).
- Some meeting and logistics support as required.
- Organisational consistency (helping the portfolio work in consistent and effective ways).
You'll be someone who loves structure and supporting how people work, but also has a good dose of pragmatism and common sense. You'll be familiar working supporting teams of busy motivated people, helping oil the engine that keeps the teams going and helping to keep current the key information that explains what the teams are delivering, and key concerns that need attention and resolution.
You'll be highly IT literate, familiar with Microsoft 365, very comfortable with Excel, have experience of Microsoft Project 365 (and ideally Jira) and love working with systems that help organise work and aid collaboration (e.g., productivity and collaboration tools like Teams, SharePoint, OneDrive, Confluence, PowerBI. You're not afraid to try new ways of working to help teams collaborate better.
Fixed-term: The funds for this post are available until 31 October 2026 in the first instance.
Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
If you would like more information about this role, informal enquiries can be directed by email to Kevin Brown, Portfolio Manager, kevin.brown@uis.cam.ac.uk
Please quote reference VC44281 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Senior Engineer (Servers and Storage)
Overview
The Information Services division (UIS) at the University of Cambridge are seeking an experienced Servers and Storage Administrator for a new permanent position within the Servers & Storage Infrastructure team, to support the scaling of UIS virtual hosting services.
The Servers and Storage team provides a wide variety of IT infrastructure to run services offered to the entire University. This role supports and develops the operation of core systems, with a focus on Virtual Environments, Server Hardware and Storage administration.
In this role you will administer servers and storage in private and public clouds, along with security compliance and monitoring work. You will also provide advice and guidance on security strategies, managing identified risks and enabling the adoption of standards. The Servers & Storage team offers a supportive and collaborative environment, and you will get to work alongside subject-matter experts. You will have the opportunity to learn new skills and develop your career.
Main Responsibilities
- Work within a team to support and enhance and transform our core IT server infrastructure, both physical and virtual.
- Contribute to the development of information security policy, standards and guidelines.
- Implement and support key technologies in server, virtualisation, storage, and software - utilising automation and scripting where possible.
- Monitor, diagnose and proactively fix issues.
- Own in-team technical projects associated with the improvement of infrastructure.
- Implement and maintain automated systems to administer systems and services at scale.
- Ensure that systems and procedural documentation is maintained and accurate.
- Work closely with people across UIS and wider University, including software engineers, networks engineers, security staff, database administrators, project managers and service teams.
- Design secure systems / choose appropriate technologies to solve the needs of one of the leading academic institutions in the world.
Skills
The successful applicant will have demonstrable experience working with the following products and technologies:
- VMware hypervisor, networking and automation.
- Server hardware.
- Experience of running and monitoring secure systems.
- Strong scripting and automation skills: JavaScript, Python or PowerShell experience would be particularly valuable.
- Linux (RHEL or Ubuntu) systems administration.
- Backup systems.
- NAS and SAN storage systems.
- Full stack understanding of how different layers of IT interoperate, from networking up to the application / service level.
- Strong troubleshooting skills.
- Good communication, organisational and problem-solving skills.
The following skills/knowledge would also be useful:
- VMware Cloud Foundation or its component technologies.
- Web technologies (Apache, Tomcat, traffic management, search engines).
- Databases (esp. PostgreSQL, MySQL).
- Comfortable finding solutions across technology boundaries.
- Degree (2:1 or higher) or equivalent work experience.
The team is flexible and supportive, and we endeavour to allow employees to focus on the technologies they wish to where possible.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
If you would like more information about this role, informal enquiries can be directed by email to Nick Mathieson, Server Infrastructure and Storage Lead, at nick.mathieson@uis.cam.ac.uk.
Please quote reference VC44162 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
IT Technical Specialist
The University and UIS
University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.
The role
The IT Technical Specialist will join a small team providing managed Windows & macOS devices to enable staff and students to work in a secure and productive manner in alignment with the University's digital aims.
You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.
What you will do
As an IT Technical Specialist you will:
- Contribute to the development of the Windows component of the University Managed Desktop service.
- Implement and maintain automated services at scale.
- Develop and document procedures for supporting teams.
- Work with UMD customers within the University to ensure the University Managed Desktop aligns with a wide range of requirements.
- Provide platform specific technical advice to support other UIS services.
This position is a permanent, full-time role based on the University's West Cambridge Site. The nature of this post requires attendance at the office of a minimum of one day a week, sometimes more depending on work requirements.
What you will need
- Experience of managing devices at scale, preferably using Microsoft cloud based technologies.
- Proven experience of developing IT services in conjunction with other stakeholders.
- Good communication, organisational and problem-solving skills
- Proven ability to work in a diverse environment with complex requirements.
The benefits
You can expect to receive:
- A competitive salary with automatic service-related progression and annual cost-of-living increases
- A generous annual leave allowance of 41 days per year (including bank holidays)
- Access to a hybrid pension scheme with attractive employer contributions
- Access to a range of shopping and travel discounts through the Cambens scheme.
Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
If you would like more information about this role, informal enquiries can be directed by email to Chris Moore, Senior Endpoint Specialist, at cem84@cam.ac.uk.
Please quote reference VC44195 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
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