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ACN Exchange upgrade

last modified Jun 09, 2017 12:17 PM
The Administrative Computing Network (ACN) Exchange email service is soon going to be upgraded. This will impact the way admin staff access their email remotely.

University Information Services (UIS) is planning to upgrade the ACN from Exchange 2007 to Exchange 2013. This will be accomplished behind the scenes in a phased approach, with minimal disruption to your managed administrative desktop. It will, however, change the way you access your email remotely.

Accounts will be upgraded in small batches, and you will receive a notification from UIS, by email, when your account has been upgraded, informing you that you will need to take action:

  1. You may need to restart Outlook on your desktop.
  2. You will need to update your bookmark for ACN webmail access.
  3. If you use any mobile devices, you will need to update your settings for the remote access service.

Further details are available on the IT Help & Support website, which will include detailed instructions about the actions you need to take when the upgrade has happened. See:

Phone transparent  Service status line: (01223) 463085
Website transparent  Sign up for SMS/email status alerts

Getting help

UIS Service Desk
General support queries

  Phone transparent  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone transparent  (01223 3) 32999

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