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University Information Services

 

Desktop Service Analyst

Jobs - Tue, 06/06/2023 - 00:00

The University Information Services (UIS) provides the University of Cambridge, its Colleges and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research and teaching. The Infrastructure Division of the UIS comprises approximately 100 staff and is responsible for the provision and support of production UIS services provided to the collegiate University. Join us on our journey within the UIS division.

The role holder works as part of a Desktop and System support team providing a wide variety of services. A Desktop Service Analyst provides 1st and 2nd line support functions to a large group of diverse IT environments, leading to a wider range of problems than would normally be encountered by typical Departmental or College IT staff and therefore this role requires a wider range of expertise, strong and considerable problem-solving abilities.

You will be joining a team and will be the first port of call for technical queries, you will solve complex technical problems of UIS of services in person, by telephone or remote support via Teams or Zoom etc.

Key Duties and Responsibilities:

  • Perform both first and second tier support via remote or onsite means. Prioritise and diagnose incidents and requests according to agreed procedures. Investigate causes and seek resolution.

  • Escalate unresolved incidents and facilitate with recovery.

  • Act as the main contact point, receiving and handling requests for support via multiple channels.

  • Resolve a broad range of service requests based on the UIS service catalogue and procedures.

  • Analyse causes of incidents and inform service owners in order to minimise probability of recurrence and contribute to service improvement.

Skills, Qualification and Experience:

  • The holder is expected to have a good education to HND or degree level in a relevant subject.

  • The successful candidate will have demonstrable knowledge and have comprehensive administration experience in at least two of the following technologies:

Microsoft operating systems and their applications packages Apple Macintosh / IOS MS Intune FSLogix
Networking

  • Excellent technical trouble-shooting skills are required, including an understanding of how desktop systems operate in a client server environment.

    • Excellent communications skills are critical for the role.

    • The successful candidate must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely, professional manner.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to Stephen Hoensch, sh342@cam.ac.uk

Please quote reference VC37017 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Functional & Support Analyst

Jobs - Mon, 29/05/2023 - 00:00

University Information Services (UIS) wishes to appoint a Functional & Support Analyst to join the multidisciplinary, and diverse, Teaching and Learning (T&L) Systems team, supporting the University's central T&L Systems, primarily the Moodle Virtual Learning Environment (VLE).

You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The T&L services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Text Matching (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.

Our team work with academics and staff across a wide range of subjects and locations, providing T&L product specific advice (primarily VLE), system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the system across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and university governance groups.

During the annual VLE upgrade cycle, you will play a vital part in evaluating change (including evaluation and testing), updating help guides and advising on policy and procedures. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all changes evaluated.

You will play a central role in any projects to evaluate new T&L service offerings or to integrate the VLE with other systems. Your duties will include adapting teaching & learning tools to business needs, evaluating and articulating user needs, producing evaluation papers and process flow diagrams, offering advice and professional expertise around configuration, and ensuring the user's voice is considered within the service.

You will provide 2nd line helpdesk support to all-end users, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You may also be asked to perform project management and research within Teaching & Learning team projects.

Please highlight in your application, how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.

Further details are available at http://www.jobs.cam.ac.uk/job/38344

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC36917 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Exascale Software Engineer (Fixed Term)

Jobs - Fri, 19/05/2023 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a new research group whose aim is to evolve and utilise the technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art, post-exascale systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic and rewarding environment, where exceptional people can gain early exposure to new technologies, work with globally important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services, a well-established and leading UK National Supercomputing Center, at the University of Cambridge, one of the world's oldest and most prestigious universities. For eight centuries, our ideas and innovations have shaped the world.

An Exascale Software Engineer will work in a small team alongside academics and external stakeholders to ensure the successful delivery of projects. The aim of the team is to develop and optimise advanced scientific applications for the next generation of supercomputers. They will help domain specialists in the development of high-performance codes. These range from helping develop internationally important simulation codes to producing new approaches to science problems using Machine Learning or Artificial Intelligence.

Candidates are expected to have:

-A degree in a computational science, or equivalent relevant experience.

-Experience writing and maintaining high-performance application code.

-Experience in the key languages commonly used in scientific computing such as C, C++ (preferred), Fortran or Python.

-Experience with at least one of the frameworks used to exploit large, modern parallel computers such as MPI, OpenMP or CUDA.

-Some high-level knowledge of the hardware that forms a modern supercomputer (i.e. CPUs, XPUs and low-latency interconnects).

-Experience of working in the Linux software environment will be advantageous.

-Proven ability to work effectively within a team and individually.

-Experience of working in a scientific environment and/or providing support to researchers will be advantageous.

More information about the role is attached in the Further Information document.

The University is supportive of hybrid working and we aim to enable as many staff as possible work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to info-cozl@hpc.cam.ac.uk

Please quote reference VC36781 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Exascale Software Engineer (Fixed Term)

Jobs - Fri, 19/05/2023 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a research group whose aim is to evolve and utilise technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic and rewarding environment, where exceptional people can gain early exposure to new technologies, work with important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services, a well-established and leading UK National Supercomputing Center, at the University of Cambridge, one of the world's oldest and most prestigious universities. For eight centuries, our ideas and innovations have shaped the world.

A Senior Exascale Software Engineer will work in a small team alongside academics and external stakeholders to ensure the successful delivery of projects. The aim of the team is to develop and optimise advanced scientific applications for the next generation of supercomputing technologies. As a technical expert they will help domain specialists in the development of high-performance codes. These range from helping develop internationally important simulation codes to producing new approaches to science problems using Machine Learning or Artificial Intelligence.

Candidates are expected to have:

-A degree in a computational science, or equivalent relevant experience.

-Experience writing and maintaining high-performance application code.

-Experience in the key languages commonly used in scientific computing such as C, C++ (preferred), Fortran or Python.

-Experience with at least one of the frameworks used to exploit large, modern parallel computers such as MPI, OpenMP or CUDA.

-Some high-level knowledge of the hardware that forms a modern supercomputer (i.e. CPUs, XPUs and low-latency interconnects).

-Proven ability to work effectively within a team and individually.

-Experience of working in a scientific environment and/or providing support to researchers will be advantageous.

-Skills in supervision and mentoring will be advantageous.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to info-cozl@hpc.cam.ac.uk

Please quote reference VC36785 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Research Computing Solutions Specialist

Jobs - Fri, 19/05/2023 - 00:00

Research Computing Services is a well-established and leading UK National Supercomputing Center, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe. We operate some of the world's most powerful academic supercomputers, infrastructure that is managed by an innovative OpenStack Software Environment using a software defined /DevOps methodology.

This role sits within the Research Computing Platforms and Infrastructure group. You will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. You will play a critical role in designing, implementing, and maintaining the high-performance computing storage infrastructure and services for our research community. You will collaborate with researchers, software engineers, and infrastructure specialists to ensure the efficient and reliable storage of large-scale data sets and facilitate the smooth operation of our HPC systems. You will have access to state-of-the-art research facilities and cutting-edge technologies, as well as opportunities for professional development and career advancement.

Responsibilities:

  • Design, deploy, and manage HPC systems, including compute clusters, interconnects, storage, and job schedulers.

  • Optimize storage performance, reliability, and scalability for diverse research workloads.

  • Troubleshoot and resolve complex storage-related issues, ensuring minimal downtime.

  • Monitor and analyze storage performance metrics, proactively identifying areas for improvement.

  • Stay up to date with emerging storage technologies and trends, evaluating their potential impact on research computing.

Requirements:

  • Bachelor's or higher degree in computer science, engineering, or equivalent experience.

  • Experience in designing and implementing HPC storage systems (e.g. Lustre or GPFS)

  • Proficiency in scripting languages commonly used in the HPC field (e.g. Python, Bash).

  • Solid understanding of network protocols and technologies used in HPC

  • Experience with configuration management and automation tools (e.g., Ansible, Puppet, terraform) and containerization technologies (e.g. Singularity).

  • Strong problem-solving and troubleshooting skills with a keen attention to detail.

  • Experience of working in a scientific environment and/or providing support to researchers will be advantageous.

More information about the role is attached in the Further Information document.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We offer flexible working arrangements and hybrid working.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to wjt27@cam.ac.uk

Please quote reference VC36788 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Exascale Systems Engineer (Fixed Term)

Jobs - Fri, 19/05/2023 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a new research group whose aim is to evolve and utilise the technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art, post-exascale systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic and rewarding environment, where exceptional people can gain early exposure to new technologies, work with globally important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services, a well-established and leading UK National Supercomputing Center, at the University of Cambridge, one of the world's oldest and most prestigious universities. For eight centuries, our ideas and innovations have shaped the world.

An Exascale Systems Engineer will work in a team of highly technical engineers alongside academic collaborators, and external stakeholders to ensure the successful delivery of projects. The overall focus of these projects will be investigations into a variety of technologies, all of which either integrate with, or directly leverage, new high-performance hardware. These would include integrating middleware (such I/O abstraction libraries), High Performance File Systems, advanced networks and computational accelerators.

Candidates are expected to have:

  • A degree in a computational science, or equivalent relevant experience.
  • Some experience in the use, management, and deployment of large-scale High Performance Computing infrastructure.
  • Practical and proven knowledge of Linux system administration and shell scripting.
  • Practical knowledge of high-level programming or scripting languages such as Python or Bash.
  • Some experience of configuration management and automation methods using technologies such as Ansible and Terraform.
  • Some experience of storage platforms, parallel file systems and cloud computing platforms such as OpenStack will be advantageous.
  • Successful candidates will be proactive, creative and eager to work with unfamiliar technologies
  • Experience of working in a scientific environment and/or providing support to researchers will be advantageous.

More information about the role is attached in the Further Information document.

The University is supportive of hybrid working and we aim to enable as many staff as possible work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to info-cozl@hpc.cam.ac.uk

Please quote reference VC36782 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Reporting Analyst

Jobs - Thu, 18/05/2023 - 00:00

The University of Cambridge ranks consistently amongst the foremost Universities in the world, and we recognise it is our people who have built our reputation. We will only maintain our leading position in the academic world by continuing to attract, develop, support and retain the highest calibre of talented people.

As part of a number of transformation activities, The University is looking to enhance our reporting capability for the existing HR, Finance and Payroll systems, and are looking for a reporting analyst to support this activity.

What you will be doing:

  • BI Report development.
  • Building Analysis Services reporting models.
  • Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
  • Connecting data sources, importing data, and transforming data for Business intelligence.
  • Translating data into informative reports and visuals.
  • Understanding of application security layer models in Power BI.
  • Responsible for designing reporting methodology.
  • Develop tabular and multidimensional models compatible with data warehouse standards.
  • Very good communication skills must be able to discuss the requirements effectively with internal teams.

What you'll bring:

  • Experience with BI tools and systems such as Power BI.
  • Must have 1-3years of experience in data-specific roles.
  • Knowledge in Microsoft BI Stack

This is either a hybrid office/remote position or fully remote position, depending on the candidate, with 41 days of annual leave inclusive of public holidays.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC36749 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer

Jobs - Fri, 12/05/2023 - 00:00

The University of Cambridge's Information Services (UIS) is seeking an experienced Senior Software Developer specialising in front end development to join our Drupal team, which sits within the wider DevOps Division of 40 engineers.

The University of Cambridge is in the middle of a five year Digital Presence Programme, looking at all aspects of how we deliver websites. The successful applicant has a fantastic opportunity to help build and shape the next generation of Cambridge University websites. They will be involved in supporting our existing substantial portfolio of over 500 websites, working with customers across all parts of the University, as well as helping to develop a unified Design System for the University.

This is a hybrid or remote position, depending on the candidate, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

Ideally you will have experience in:

  • Designing, building and maintaining a variety of websites using React, deployed to cloud services.
  • Solving complex user needs with simple user journeys and interactions built from reusable solutions.
  • Coding in TypeScript, with some fluency in other languages.
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Ensuring that the interfaces you implement meet current Accessibility guidelines.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests as well as functional tests leveraging Selenium and BrowserStack and integrating them with GitLab CI pipelines.
  • Demonstrating excellent written and verbal communication skills.
  • Working in a cross functional service team with other engineers but also with other roles like communications, marketing, etc.
  • Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
  • Working with containers.
  • Working in a DevOps environment, demonstrating ownership of the full end-to-end system lifecycle.
  • Using Cloud Technologies (Google Cloud preferable), CI/CD (GitLab preferable) and configuration management tools.
  • Using git as your daily revision control system.
  • Mentoring other developers.

Ideally, you can:

  • Show experience of integrating with or building and maintaining Drupal websites.
  • Learn new skills independently and proactively and strive to raise technical excellence. -Understand system and software specifications choosing appropriate designs to meet requirements.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • See activities through to completion, meeting deadlines and matching your pace to the urgency of the situation.
  • Acquire an understanding of all services' architectures, thinking through potential impacts on other teams and the organisation.
  • Convince, provide work direction, and leadership to colleagues.
  • Demonstrate an excellent understanding of agile practices.
  • Show passion for innovation and excellence.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC36662 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

IT Engineer (Servers and Storage) - Infrastructure Systems Administrator

Jobs - Thu, 27/04/2023 - 00:00

Overview

The Information Services division (UIS) at the University of Cambridge seeks to appoint an Infrastructure Systems Administrator for a permanent position within the Servers & Storage team. In this role, you will build on your existing knowledge and develop skills in new enterprise technologies to support the University's IT infrastructure, while working within a supportive team.

The Servers and Storage team provides a wide variety of IT infrastructure to run services offered to the entire University. This role supports and develops the operation of core infrastructure, with a focus on VMware hypervisor and VMware Cloud Foundation, Storage, Backup, and will benefit from your previous experience of Windows Server. There will also be the opportunity to work with private and public cloud technologies, web technologies and databases. The Servers and storage team also administers Linux-based services and some exposure to Linux will be beneficial.

The role requires an enthusiastic person with good communication, organisational and problem-solving skills who cares about running University-scale, reliable systems, automated systems.

Main Responsibilities

  • Work within a team to support and enhance and transform our core IT server infrastructure - both physical and virtual
  • Support key technologies in server, virtualisation, storage, and software
  • Ensure that business continuity measures are implemented and maintained to minimize the impact of systems failure
  • Monitor, diagnose and proactively fix issues
  • Own small projects or sub-projects associated with the improvement of infrastructure
  • Implement and maintain automation in systems to administer systems and services at scale.
  • Ensure that systems and procedural documentation is maintained and accurate
  • Work closely with people across the department, including software engineers, networks engineers, security staff, database administrators, project managers and service teams.

Skills

The successful applicant will have demonstrable experience working with the following products and technologies:

  • Virtualisation technologies (We use VMware but experience of any hypervisor will be useful)
  • Storage and backup administration
  • Windows Server systems administration.
  • Backup software (we use Veeam but any general backup system knowledge will be useful)
  • An understanding of how the different layers of IT interoperate, from networking up to the application/service level.
  • An understanding of automation and its uses. Practical experience would be beneficial
  • Strong troubleshooting skills and an analytical approach to problems.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC36473 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Portfolio Manager

Jobs - Wed, 26/04/2023 - 00:00

Are you looking for a role where you can make your mark on an ancient and world-renowned institution? The Portfolio Manager for Infrastructure and Generic Systems combines working with a wide range of stakeholders to facilitate the understanding, agreement and schedule of University priorities for UIS, and oversee delivery to completion (including troubleshooting as needed).

Who you'll be working with

This position is based in the Delivery Management Office (DMO) within University Information Services (UIS). UIS provides IT and digital services for both the academic and professional services activities of the University of Cambridge.

What you will do

The infrastructure and generic services portfolio covers work with networks, storage, cloud strategy, desktops security operations, identity and access management, integration, collaboration tools, digital presence, document management and infrastructure defragmentation.

You'll work across the University with a range of senior people and service owners across UIS and the University more widely. This role is focussed on work primarily owned and delivered by UIS.

Prior experience as a Portfolio Manager is desirable but not essential, but you will at a minimum be experienced in Programme and Project/Delivery Management with relevant skillsets. You'll be an excellent communicator able to the build strong relationships needed to drive delivery, and someone adept at balancing structure and governance with empowering teams to deliver. You will thrive in complexity and will enjoying bringing clarity to work through your analytical and problem-solving skills.

Cambridge is a complex environment with a highly devolved organisational structure, and you'll be adept at influencing and problem solving in a consensus-based organisation where successful outcomes are as dependent on organisational support and change as on the technology that UIS delivers.

What we can offer

  • 41 days holiday per year including bank holidays.
  • A generous pension.
  • Hybrid working - we are open to applicants who live outside Cambridge but are willing to travel as needed to Cambridge.
  • A friendly and supportive team environment.
  • The opportunity to shape and influence how we work.

If you have any questions about this vacancy or the application process, please mark.rowand@uis.cam.ac.uk.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements. We support family-friendly working and are open to non-standard working patterns.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC36450 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Principal Software Developer - Tech Lead

Jobs - Tue, 21/03/2023 - 00:00

The University of Cambridge's Information Services is looking for a hands-on Tech Lead to lead and manage a team of engineers working on building new cloud native services and modernising existing applications within a Division of 40 engineers . The services that the Division maintains, of which some are public facing, are mainly used by University staff, researchers, and students which total around 60,000 people. Your work will have a significant impact on the reputation of one of the world's leading universities.

This is a remote or hybrid position, depending on the candidate, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

Our newer services use modern web architecture standards, are structured around APIs and are continuously built and tested using GitLab. They run on Docker containers and are deployed to a serverless container platform or a Kubernetes cluster on Google Cloud.

Our technology stack is Terraform, Ansible, GitLab, Python, Django, React, and Typescript. We have produced boilerplate solutions and turn-key templates to be more efficient, work better at scale and keep themselves DRY. The team has a DevOps culture, uses Scrum for its day to day work, and has adopted an "open by default" approach to new work.

Examples of our projects can be found at https://gitlab.developers.cam.ac.uk/uis/devops. Our technical strategy is published at https://techdesign.uis.cam.ac.uk and our guidebook at https://guidebook.devops.uis.cam.ac.uk/

Our ideal candidate will:

  • Be highly skilled in modern Software Development tools and practices, and alway keep themselves up to date.
  • Be an expert in:

    • Architecting web applications, including API design, with a focus on maintainability, stability and security, using clean code.
    • Packaging web applications in Docker containers.
    • GitLab
    • Creating CI pipelines for building and testing web applications.
  • Have working knowledge of:

    • Best practices in deploying containerized web applications to the cloud.
    • Testing frameworks and testing best practices.
  • Be able to work across multiple product and service teams to help build consistent and unified application architectures.

  • Drive improvements in technical architecture, standards and processes.
  • Manage, train, and mentor a team of engineers.
  • Work with leadership on new initiatives.
  • Have excellent written and verbal communication skills.
  • Have a strong Software Engineering background with a passion for DevOps
  • Focus on delivery while taking a continuous improvement approach to existing services.
  • Work closely with other University members to gather, clarify, and break down requirements.
  • Enjoy working with a large variety of services and technologies.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC35997 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer

Jobs - Tue, 21/03/2023 - 00:00

The University of Cambridge's Information Services is seeking an experienced Senior Software Developer. You will join a multidisciplinary development team within a Division of 30 engineers building high-profile bespoke web systems and cloud native services, and modernising existing applications.

This is a remote or hybrid position, depending on the candidate, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

Our services are public-facing and support University staff and students (~60,000 people) meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.

Our technology stack is: AWS, GCP, Terraform, Ansible, Docker, Python, Django, React, Material UI and Typescript. We maintain a DevOps culture and use Scrum for our day to day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/

Ideally you will have experience in:

  • Designing and solving complex business problems by writing simple, effective code that can be deployed to cloud services.
  • Expert coding in Python. Large experience architecting django applications.
  • Even better if you have experience with TypeScript and React and/or some fluency in other languages and web frameworks.
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests.
  • Using git as your daily revision control system.
  • Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
  • Working with containers. Writing good, optimised Dockerfiles.
  • Working in a DevOps environment using cloud technologies, CI/CD and configuration management tools.
  • Mentoring other developers.

Ideally, you can:

  • Learn new skills independently and proactively and are constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
  • Acquire understanding of all services' architecture, thinking through potential design impacts on other teams and the organisation.
  • Convince, provide work direction, and leadership to colleagues.
  • Have an excellent understanding of agile practices.

For further information please visit www.jobs.cam.ac.uk

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC35982 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Research Computing Systems Specialist

Jobs - Wed, 15/03/2023 - 00:00

The Research Computing Service (RCS) at the University of Cambridge has an exciting opportunity for an excellent candidate to join the Research Computing User Services team as a Research Computing Systems Specialist. RCS provides one of the largest High Performance Computing (HPC) clusters in the UK, Large scale HPC storage, and OpenStack cloud infrastructure and other services for researchers from within Cambridge and other UK Universities and industry. The successful applicant will join a growing team responsible for supporting, developing and maintaining these UK-leading services to facilitate research across a wide range of disciplines. As a member of RCS you will have the opportunity to actively contribute to the design and delivery of new services and other cutting edge projects.

The successful candidate will have hands on experience with deploying and managing infrastructure as code, will be proficient in Linux operating system and familiar with key network concepts.

The main duties will include maintaining Openstack cloud infrastructure and supporting service delivery as well as improving reliability and availability security and performance. The key skills include scripting in Bash or Python, Ansible configuration management, Terraform and version control.

Experience of HPC would be advantageous; the motivation and enthusiasm to learn new skills and new technologies are essential. Our user base includes academic and industrial users and you must have the ability to deal with a varied level of user experience and have good communication skills.

Cambridge is a world leading university and this is an exciting new opportunity to be part of a world leading research computing team. Coupled with a competitive benefits package, good transport links, schools and a range of housing, is a combination that is hard to beat.

We also offer flexible working arrangements including working from home and hybrid working. We look forward to hearing from you.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Wojciech Turek via email wjt27@cam.ac.uk.

Please quote reference VC30023 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Delivery Manager

Jobs - Fri, 10/03/2023 - 00:00

Are you looking for a delivery role that gives you the opportunity to be part of a team delivering digital services that make your mark on an ancient institution? The University of Cambridge is looking for a Senior Delivery Manager.

"Who you'll be working with" We're part of the Delivery Management Office along with portfolio managers and change specialists. We work closely with product managers, developers, service design, user research, data science and business analysis from UIS as well as subject matter experts across the university.

"What you will do" We have a range of work starting soon or in process that we need help with. We are undertaking a major redesign and re-platforming programme for our digital presence; including the external websites (cam.ac.uk) and a new Intranet. You might also work on products and services related to identity and access management platforms that underpin our products and services.

"Skills and experience" You will have proven experience managing digital products and services through the full lifecycle as a delivery manager and/or scrum master. You'll have worked as part of a cross-functional in-house product team / squad with development and operations integrated (DevOps). You'll have experience with a range of agile frameworks and methods in a digital setting and will be comfortable helping teams adapt to help them focus on delivery. You will be able to build relationships at all levels with experience of influencing and negotiating with key stakeholders to achieve goals.

"What we can offer"

  • A salary of up to £54,949 depending on experience.
  • 41 days holiday per year including bank holidays.
  • A generous pension.
  • Hybrid working. You can work from home and come into the office for team events, workshops or user research on average once per month, although you're welcome to come in more often if you want.
  • A friendly and supportive team environment.
  • The opportunity to shape and influence how we work.

We support flexible and family-friendly working and are open to non-standard working patterns. While this is advertised as a full-time role, we would consider applications from candidates who are looking to work less than full-time hours, and are open to applicants who live outside Cambridge but are willing to travel regularly to Cambridge

If you have any questions about this vacancy or the application process, please contact recruitment@uis.cam.ac.uk. Please quote reference VC33345 on your application and in any correspondence about this vacancy.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to Hazel Johannessen, haj24@cam.ac.uk

Please quote reference VC33345 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Infrastructure Migration Manager (Fixed Term) Internal Secondment Opportunity

Jobs - Thu, 02/03/2023 - 00:00

The IT Infrastructure Defragmentation Programme is a business-critical IT transformation programme driven by the UIS. It is a response to several risks on the University Risk Register and has received substantial capital investment.

We are working with several departments across the University to improve and take on management and support of core IT services. We are currently focusing on the network; this comprises of the passive network (structured cabling, data cabinets, etc), wired network, wireless network, network security, and IT support. The scale of the programme is likely to grow, as is the scope.

We are looking for an IT Infrastructure Migration Manager to support delivery of the programme, working with the Programme Manager. The Infrastructure Migration Manager will be expected to take ownership of the delivery of several IT migration projects, from start to finish.

The successful candidate will have a recent background in delivering IT infrastructure projects. This is essential as the role holder will need to be able to work closely with business and IT colleagues in departments to understand their needs, bringing in specialists from UIS as required.

You will be expected to develop project plans, working with the team and stakeholders, track progress on tasks and spend, and provide reporting.

Some project management experience is needed; however, formal project management training will also be offered.

We are still establishing processes and tools for how best to carry out migration projects effectively. The successful candidate will be expected to contribute to this evolution and be willing to try different approaches, learning along the way.

The role is offered as a 12-month secondment in the first instance.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC35682 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Deputy Portfolio Manager

Jobs - Fri, 24/02/2023 - 00:00

We have an exciting opportunity for a Deputy Portfolio Manager to join University Information Services (UIS) supporting our Education and Infrastructure IT portfolios. The position is based in the Delivery Management Office, which works across UIS and with stakeholders across the University of Cambridge to deliver high-quality IT and digital services.

You will be an experienced programme and project professional, with excellent communication skills and the ability to build strong relationships with colleagues at all levels of an organisation. You will be able to take a pragmatic approach, balancing the need for appropriate governance and structure with the ability to empower teams to deliver. You will thrive in complexity and will enjoying bringing clarity to work through your analytical and problem-solving skills. Prior experience of portfolio management is desirable but not essential, and this role could represent an excellent opportunity for a candidate looking to develop their skills in portfolio management.

Cambridge is a complex environment with a highly devolved organisational structure, and you'll be adept at influencing and problem solving in a consensus-based organisation where successful outcomes are as dependent on organisational support and change as on the technology that UIS delivers.

This is a new role reporting to the current Portfolio Manager (Education and Infrastructure) and will cover a range of activity, such as clarifying and prioritising portfolio work, setting up new work for success and delivery troubleshooting.

We offer an excellent benefits package, including 41 days annual leave (including public holidays). We are still working mainly from home, and so are open to applicants who live outside Cambridge but are willing to travel regularly to Cambridge.

About Portfolio Management at UIS

The University has four IT portfolios:

  • Education (Services for admissions, student operations, student support, curriculum management and dependencies with alumni. Student-facing services to support teaching, learning and assessment).
  • Research (Widely used services to support research operations, research intelligence, libraries and collections and the research community)
  • Business Systems (Services to underpin the University's professional services - finance, HR, legal, estates and other areas).
  • Infrastructure (Provision of utility IT services that are generic and provided as a commodity).

Each portfolio is owned by a portfolio owner, a senior member of the University accountable for that area. Portfolio Managers are responsible for working with portfolio owners and other key University staff to ensure that University priorities for UIS are clear and agreed, and that work is scheduled and delivered accordingly within our resource capacity.

For further information, please visit jobs@cam.ac.uk

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC35560 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Principal Application Specialist (FTC)

Jobs - Tue, 21/02/2023 - 00:00

The University of Cambridge's Information Services is looking for is looking for a highly talented Oracle Technical Consultant to help develop and maintain our Oracle E-Business Suite (EBS) Financials Application in order to support the Collegiate University.

You will work as part of a team responsible for the maintenance and development of this critical business systems. The role will involve providing ongoing support and development of a broad range of Oracle technologies including core Oracle e-Business Suite, SOA and interfacing. You will be expected to lead more junior Oracle Development resources and provide all aspects of technical systems support including setting up support procedures and implementing support best practices.

The candidate is expected to be able to work independently and as part of a team, being able to demonstrate an ability to develop other colleagues.

Providing Development and Technical skills in all areas of Oracle technology including, but not restricted to, the following:

  • Resolution of technical incidents/problems/RFCs:
  • PL/SQL code.
  • Open Interfaces work and API's for updating data in EBS.
  • Integration of new reports, concurrent jobs, etc in EBS.
  • Interface or report investigate / issue understanding.
  • Workflow - Understanding of Workflow and how to investigate issues or make changes to workflow.
  • Oracle Reports.
  • Implementing best practise security features in code.
  • Assessing and delivering new developments.
  • Creating/updating relevant technical documentation.
  • Involvement in testing of fixes and enhancements.
  • Liaising internally with Functional and DBA teams.
  • Liaising with Oracle Support.
  • Following ITIL processes such as incident/problem and change management procedures.
  • Additional knowledge of ODI, OBIIE and BI Publisher an advantage.

Your profile:

  • Strong Oracle Technology background with at least 5 years' experience of Oracle development.
  • Expert knowledge of the following applied within multiple relevant functional/business domains (E):
    • Systems analysis: requirements definition and management, user experience, and change management.
      • Application Design and support: deep expertise in process analysis, application functionality/configuration, data analysis, incident/problem management and business intelligence/reporting.
  • Ability to develop and maintain their own knowledge in their field.
  • Strong strategic thinking and planning skills.
  • Ability to build relationships at all levels of the organisation (E).
  • A track record of:
    • Contributing to the development of strategic functional plans which deliver institutional wide change.
    • Sharing technical/ functional knowledge and skills.
    • Shaping, as relevant, policy, strategy and practise in their area.
  • Expertise in the applications and technologies utilised within the Finance domain
  • Experience of leadership and management of functional staff.
  • Degree/postgraduate level education/ level 7 vocational qualification or equivalent experience.

We aim to build an environment where employees can enjoy a positive work-life balance and hybrid working is now the firmly established norm. In addition, all employees are eligible to request flexible working arrangements.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

For any queries regarding this position, please contact Douglas Youngson via email dy233@cam.ac.uk

Fixed-term: The funds for this post are available for 2 years in the first instance.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC32050 on your application and in any correspondence about this vacancy.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs