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University Information Services

 

HR Transformation Programme Engagement and Adoption Lead (Fixed Term)

Jobs - Fri, 20/05/2022 - 00:00

The University has embarked on a new HR transformation programme which aims to transform our ways of working, capabilities and processes with the support of a new HR system. The programme will reduce the administrative burden for University Schools, Non School Institutions and Departments by implementing online processes (forms and workflow) whilst improving employee engagement and the employee experience. An exciting new role has been created to lead the engagement and adoption aspects of the programme.

The Engagement and Adoption Lead will work to drive faster adoption, higher utilisation and greater proficiency of the changes that impact staff to achieve positive results and outcomes. You will work closely with the Senior Change Management Specialist and wider programme team, HR management team, HR Business Managers, School Secretaries, Departmental Administrators and other stakeholders to collectively champion a shift in working practice. You will be responsible for user adoption, leading on the creation of engagement plans to support programme activities. Using your highly developed relationship building skills, you will identify resistance to change and proactively support individual staff members and line managers in the realisation of the benefits and outcomes of the transformation programme.

The ideal candidate for the role will join us with experience of facilitating and promoting large-scale cross-organisational change initiatives and developing and delivering comprehensive engagement and adoption plans. You will be able to demonstrate an in-depth understanding of how people go through change, the process and appropriate tools and techniques to be applied to enable & sustain change. The ability to quickly build and maintain positive relationships and foster collaboration among team-members and stakeholders will also be key to your success in this role. Knowledge and experience of change management methodology (e.g. Prosci, ADKAR, APMG etc) change management principles and methodologies (e.g. Change Impact Assessments and Change Readiness activities) would be a distinct advantage, but not essential.

Fixed-term: The funds for this post are available for 3 years in the first instance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Danielle Attridge via email da392@cam.ac.uk

Please quote reference VC31300 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Communications Coordinator [Temporary Cover] (Secondment)

Jobs - Mon, 16/05/2022 - 00:00

We're looking for a Communications Coordinator to join a team of communicators at University Information Services (UIS), working to help the University's 60,000 students and staff to discover, understand, adopt and use UIS' products and services.

Your work will be varied and unique. You'll be coordinating communication projects and activities, including internal and external events such as Department all-staff meetings, briefings and workshops. You'll also provide update the department's web presence and produce weekly and monthly newsletters, as well as news content using a variety of channels and media. You'll collaborate with other Communications Team members to raise awareness of the department's activities, and with service managers to ensure news about their services is communicated effectively to students and staff across the University.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

This position is an 18-month fixed-term, full-time role, usually based on the University's West Cambridge Site. However, currently you'll be expected to work remotely.

As a Communications Coordinator you will:

  • Coordinate communication projects by preparing plans, monitoring and reporting on project milestones and deliverables, and liaising with stakeholders
  • Produce regular news updates and newsletters to summarise key activities and announcements from across the department
  • Help maintain the department's intranet and external websites
  • Organise events such as conferences, seminars, all-staff meetings, workshops and training sessions
  • Establish and maintain close working relationships with colleagues in partner institutions across the University.

Are you the right candidate?

  • Experience in an administrative role.
  • Experienced user of Microsoft Office.
  • Excellent planning and organisational skills.
  • Can demonstrate factual and theoretical knowledge of project administration and coordination.
  • Educated to HND, HNC, level 4/5 vocational qualification or equivalent level of practical experience.

Fixed-term: 18 months.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Mark Chambers via email mcc81@cam.ac.uk

Please quote reference VC31356 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Transforming Research Support Programme Manager (Fixed Term)

Jobs - Mon, 16/05/2022 - 00:00

The Transforming Research Support (TRS) Programme has been initiated to transform the Research Lifecycle (from Opportunity to Publication and beyond) so that it delivers efficient support research University-wide including, Principal Investigators, Research Office, and Departmental support staff.

This programme management role is pivotal to the success of the programme. Reporting to the Portfolio Manager (Research), you will bring programme management skills and experience, and be responsible for managing the TRS Programme. The transformation will be underpinned by a SaaS solution(s) augmented by in-house micro services connected through an integration platform. You will lead on coordination, planning, budgeting, resourcing, scheduling, risk management, and implementation. You will understand the importance of the people side of change and integrating change management with programme delivery.

Candidates must be able to demonstrate significant programme management experience, managing suppliers and 3rd parties, applying professional programme management processes to manage the delivery of projects that utilise a range of delivery methods and approaches. Demonstrable experience of SaaS implementations, micros services and delivering large scale (up to £2m+) multi-project programmes is essential.

You will work closely with Programme Sponsors, the Research management team, School Secretaries, Departmental Administrators, other transformation programmes and stakeholders.

This role is based in University Information Services, but very much a University-wide role, as the key areas affected by the transformation are the University's Schools, Faculties and Departments.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Kevin Brown via email Kevin.Brown@uis.cam.ac.uk.

Please quote reference VC31313 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Content Design Team Lead

Jobs - Thu, 12/05/2022 - 00:00

An opportunity has become available at University Information Services (UIS), for a Content Designer with a background in the design of digital products and services. This is a new permanent position and will involve establishing the content design capability.

You will join a growing team of user researchers, analysts and designers, working to transform products and services used by the University's ~60,000 students and staff.

This is a permanent post, ordinarily based on the University's West Cambridge Site. Typically you will spend a few days a month on campus meeting with users and working with stakeholders and teams in the office. The majority of the time you'll work remotely.

As Content Design Team Lead you will:

  • Champion good content design practice through the content community.
  • Develop a strategy for content that meets the needs of the University.
  • Encourage knowledge sharing and maintain key stakeholder relationships
  • Build a high performing team through recruitment, coaching and line management.

Are you the right candidate?

You should be a committed exponent of user-centred design thinking and doing, skilled and experienced in:

  • Agile working. You know how to coach and lead teams in agile and lean practices, determining the right approach for the team to take and evaluating this through the life of a project.
  • Content concepts and prototyping. You know about prototyping and can explain why and when to use it. You know how to work in an open and collaborative environment - for example, by pair-working.
  • Strategic thinking. You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
  • User focus. You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels and know how to apply strategic thinking to provide the best service for the end user.
  • User-centred content design. You have experience of creating and iterating content across multiple channels. You can be accountable for content decisions. You can train and guide your team.

Ideally you will also have the following skills or some experience in:

  • Supporting colleagues who are less familiar with user-centred design.
  • Working within a service design framework such as the Government, NHS or local government service standards or similar

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Chris Mitchell via email cm896@cam.ac.uk

Please quote reference VC31291 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Developer (Networking) x2

Jobs - Tue, 10/05/2022 - 00:00

The Network Systems team at University Information Services (UIS) has an opportunity for two people to join the team as Software Developers in Networking.

Network Systems is responsible for designing, building, operating, and supporting the University's backbone data network, internet connections, data centre network, and many departmental networks.

These posts are for Senior Developers (Networking), working under the Lead Engineer (Network Systems). The Development part of the Network Systems team is responsible for the associated software systems which support these services.

Software-Defined Networking (SDN) is a major growth area within Network Systems. The University is experiencing a shift of the network from a traditional design towards a more converged, integrated solution. This involves moving from manual configuration to driving centralised systems via APIs, and the provision of interfaces (both end user web and machine API) to departmental IT staff and end users. Meanwhile, the University is increasingly taking advantage of public cloud offerings, and improving infrastructure to enable these changes. The Network Systems Software Developers will be instrumental in supporting this work.

The team undertakes a broad spectrum of activities, and you should expect to work in several different areas. You are also encouraged to specialise in areas of particular personal interest. This position is usually based at the University's West Cambridge Site. Currently, however, you'll be expected to work remotely. Core hours are typically between 9 to 5, Monday to Friday, but this can be reasonably adjusted depending on your needs. Personal development is strongly supported, with half a day a week reserved for study towards certifications or other relevant courses.

The candidate must:

  • Have excellent written and verbal communication skills.
  • Have a strong software engineering background.
  • Work closely with other University members to determine requirements.
  • Help colleagues around the University to make effective use of our services.
  • Keep up-to-date with new technologies and help colleagues to develop their skills.
  • Focus on delivery while taking a continuous improvement approach to existing services.

You will be responsible for:

  • Working with the Managing Engineer (Network Systems) to determine priorities.
  • Working as part of the Network Systems Development Team to carry out software development and system administration activities.
  • Ensuring your technical skills are kept up-to-date and relevant, with support from the University.

You will have previous experience with:

  • Linux system administration (ideally Debian-based).
  • Scripting using languages such as bash, Python or Perl.
  • Web development.
  • Software development and testing practices and processes, including debugging, administration, and automation.
  • Version control and code review systems such as git, including remote repositories such as GitHub or GitLab.
  • Network fundamentals such as: switches, routing, VLANs, DHCP, DNS, IP addresses, IPsec VPNs, etc.

The following skills / knowledge would also be useful:

  • Systems integration.
  • Modern software development, deployment and system administration tools and practices.
  • Programming in several languages including Python.
  • Design, administration and use of SQL databases (mainly PostgreSQL).
  • Modern web development, both frontend (including Javascript) and backend (preferably Django).
  • Write, maintain and use RESTful APIs.
  • Familiarity with internet standards and RFCs.
  • Experience with network middleware applications such as ISC BIND, ISC DHCP, FreeRADIUS and similar.
  • Use of virtualisation, containerisation, and public cloud such as AWS and GCP.

Candidates are encouraged to apply even if not all desirable criteria are met.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Robert Franklin via email: rcf34@cam.ac.uk.

The closing date for applications is 5 June 2022.

Please quote reference VC31153 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Head of School and IT Digital Transformation

Jobs - Tue, 10/05/2022 - 00:00

Applications are invited for the post of Head of School IT and Digital Transformation, a role based in University Information Services but serving the School of Arts and Humanities, and the School of the Humanities and Social Sciences.

The post-holder will be responsible for the Schools' IT services and for their successful delivery. In partnership with the leadership of each School and UIS Directorate, the post-holder will be responsible for defining vision and strategy with an agenda of greater collaboration and service improvement. The post-holder will work across the Schools and with the UIS to implement the strategy alongside staff in the Schools' constituent faculties and departments, upgrading facilities as resources allow. Responsible to the Deputy Director UIS with a dotted reporting line to both School Secretaries.

Please download the Further particulars for more detailed information about the role.

To perform this role effectively you will have experience in a senior role in the management and planning of IT and project management. You will have technical expertise and will understand scientific research, as well as business needs. You will be well organised, have excellent interpersonal skills and will remain calm under pressure.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Richard Hey via email rh473@cam.ac.uk

Please quote reference VC31044 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer (Drupal) (Fixed Term)

Jobs - Fri, 06/05/2022 - 00:00

From gravity to computers, evolution to pulsars, for 800 years the University of Cambridge has helped brilliant minds collaborate and create.

An opportunity has become available at the University of Cambridge's Information Services Division for an experienced and flexible Senior Software Developer (Drupal) to join our well-established and highly regarded team, providing content management system services across the University.

The University of Cambridge is in the middle of a five year Digital Presence Programme, looking at all aspects of how we deliver websites. The successful applicant has a fantastic opportunity to help build and shape the next generation of Cambridge University Drupal websites. They will also be involved in supporting our existing substantial portfolio of over 500 websites, working with customers across all parts of the University.

We are looking for someone who would embrace this exciting and challenging opportunity to make a difference to the whole of the Cambridge University online community, from prospective and existing students through to staff of all kinds.

Main Responsibilities

  • Work within our team to develop the next generation of Cambridge University Drupal websites.
  • Be part of delivering an excellent Content Management System service across the University.
  • Help support our diverse customer base with their support and training needs.
  • Be capable of managing individual website projects independently.
  • Engage with the wider Drupal.org community where needed to help solve issues and share expertise.
  • Stay up-to-date with exciting future relevant and related modules and technologies that could enhance our offerings.
  • Work closely with people across the department and other parts of the University including Developers, Infrastructure teams, Networks engineers, Security staff, Computer Officers, Comms and Marketing teams, Project managers and service teams.
  • Monitor, diagnose and proactively fix issues

Skills

You must have demonstrable experience working with the following products and technologies, and have the following skills:

  • Drupal (Versions 9 / 7), Site Building and Module Development
  • PHP
  • Excellent written and verbal communication skills
  • End-to-end system lifecycle experience
  • Strong troubleshooting and problem solving skills
  • Ability to work in an Agile way with a number of multidisciplinary teams (Developers, BA, UX, Content Design, UI Design, SEO) to achieve project results.
  • Have experience of, and be comfortable with, interacting with a variety of customers.
  • Comfortable finding solutions across technology boundaries.
  • A Degree or equivalent work experience.

In addition we are interested in applicants with Frontend or DevOps skills (or both), and it would be advantageous for applicants to have experience in some of the following:

Front End Skills

  • Drupal theming, HTML, CSS frameworks (Bootstrap / Material), JavaScript and JS frameworks (especially Gatsby and React)

DevOps / Further Development Skills

  • Linux Sysadmin skills, Caching technologies (e.g. Varnish), Database admin skills (MySQL / Maria / Postgres), Version control (Git), Continuous integration, Configuration management

More information about preferred skill sets for applicants can be found in the further particulars.

Applicants should also supply their drupal.org Username if applicable

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Jamie Giberti via email jag212@cam.ac.uk

Please quote reference VC31182 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Lead UI Engineer (Fixed Term)

Jobs - Fri, 06/05/2022 - 00:00

An opportunity has become available at University Information Services (UIS), for a Lead UI Engineer with a background in the design of digital products and services. This is a new position and will involve establishing the capability here at the University.

You will join a growing team of user researchers, analysts and designers, working to transform products and services used by the University's ~60,000 students and staff.

This is a 24-month post, ordinarily based on the University's West Cambridge Site. Typically you will spend a few days a month on campus meeting with users and working with stakeholders and teams in the office. The majority of the time you'll work remotely.

As Lead UI Engineer you will:

  • Work at the intersection of design & engineering, influencing both decisions that directly impact the design and the code quality of user interfaces (UI) integral to the University's digital products.
  • Influence design processes, workflows and tooling across the organisation.
  • Ensure the right conditions and environment are in place for designers and engineering teams to work effectively together.
  • Manage the emerging design system product through discovery, alpha, beta and live states. With responsibility for the overall vision, goals and objectives.

Are you the right candidate?

You should be a committed exponent of user-centred design (UCD) thinking and doing, and will:

  • Care deeply about helping designers and engineers, collaborating to understand the needs of both and building tools and processes that will enable collaboration and delivery at scale.
  • Have expert knowledge of UCD including User Interface (UI) models, application design and website functionality.
  • Be highly technical, with a deep understanding of component design, architecture, composition and accessibility. Experienced in using modern front-end development languages and frameworks such as; Typescript, React, HTML, CSS (CSS-in-JS).

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Chris Mitchell via email cm896@cam.ac.uk

Please quote reference VC31181 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Junior Functional Analyst (Fixed Term)

Jobs - Wed, 04/05/2022 - 00:00

Fixed-term: The funds for this post are available for 2 years in the first instance.

UIS seeks to appoint a Junior Functional Analyst for a two year fixed-term contract within the UIS Functional Analyst team. In this role, you will build on your existing knowledge and develop skills in new enterprise technologies to support the University's IT systems, while working within a collaborative and supportive team.

The UIS Functional Analyst Team works in partnership with our users, advising how to use information technology in order to meet business objectives and overcome problems. We analyse user requirements and look for IT solutions that satisfy these requirements. We oversee off the shelf enterprise system implementations, provide system configuration services and ongoing system support post implementation for issues and change requests. We also engage with in-house system development teams providing subject matter expertise and ongoing support.

In this role, you will have the opportunity to learn about enterprise business such as student and research IT systems and how to support and configure them to provide the best outcome for our users. We are looking for someone with a positive and can-do attitude with good problem-solving and organisational skills who wants to make a difference to our users.

Main Responsibilities

  • Working within a team to support enterprise IT systems (Booker, Qualtrix, Student Systems, and Research Systems)
  • Performing annual system maintenance configuration activities
  • Managing the change request process including prioritisation, tracking work progress, and overseeing the implementation of small changes
  • Analysing user requirements for small and medium size change requests, propose improvement recommendations
  • Ensuring that systems and procedural documentation is maintained and accurate
  • Analysing and troubleshooting system issues and walking users through resolution or workarounds
  • Supporting the testing team in defining acceptance tests for testing of issues and change requests

Competencies, Skills & Qualifications

  • Enthusiastic self-starter eager to learn new technologies
  • Positive customer focused attitude
  • General knowledge of IT systems
  • Basic knowledge of CamSIS, Booker, Qualtrix, or Research Systems would be great but it is not essential as training will be provided
  • Comfortable finding solutions across technology boundaries.
  • Degree (2:1 or higher) or equivalent work experience

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position please contact Beata Oxlade, Business Systems Team Lead via email: Beata.Oxlade@uis.cam.ac.uk.

The closing date for applications is 18 May 2022.

Please quote reference VC31178 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

HR Coordinator [Maternity Cover]

Jobs - Tue, 03/05/2022 - 00:00

Temporary cover: This post is fixed-term for 14 months or the return of the post holder, whichever is the earlier.

Reporting to the Chief Operating Officer in the University Information Services Division (UIS), with a dotted reporting line to the HR Division, the HR Co-ordinator will provide a full local HR service to UIS.

The role manages and leads on all day-to-day local HR functions including recruitment processes, contractual matters, and ER cases. In addition to offering support and advice as appropriate, the role holder will monitor and review systems and procedures for ensuring best practice and compliance; support the development of local HR policies; making recommendations for improvements, implementing and monitoring changes. You will also be responsible for managing a small HR admin team.

This is a busy and varied role and would suit someone who has advanced knowledge of HR administration and coordination and who also has experience of advising managers and staff on employee relations issues. You will be an excellent and proactive communicator and be able to demonstrate tact and diplomacy, sometimes in difficult situations. You will be good at managing and prioritising your workload, have the ability to work on your own initiative, and be able to operate to tight deadlines. Broad experience within HR is essential including recruitment; transactional processes; and case management, as are the well-developed IT and time management skills needed for this busy role. Experience of working within a Higher Education environment would be a distinct advantage.

The ideal candidate will:

  • Be able to demonstrate advanced knowledge of HR Administration/Coordination involving a critical understanding of relevant theory and/or principles;
  • Have excellent communication and interpersonal skills;
  • Have demonstrable experience of working administratively in an HR area;
  • Have demonstrable experience of managing staff;
  • Have up-to-date knowledge of employment law, policies, and procedures;
  • Be an experienced user of Microsoft Office;
  • Have excellent organisational skills;
  • Be educated to degree level and;
  • Hold a CIPD Level 7 qualification or have the equivalent level of practical experience.

Cambridge is a world-leading university and this is an exciting opportunity for an enthusiastic and motivated individual to join our team. Alongside a competitive salary and 36 days of annual leave per annum, University staff are eligible for a comprehensive package of benefits and services including discounts on shopping, health care, financial services, and public transport.

The University of Cambridge is committed to supporting our staff to thrive both professionally and personally. Our Cambridge Works programme aims to support our staff to achieve a better work/life balance, whilst retaining the positive aspects of our unique in-person environment and culture. Our team has embraced hybrid working, where staff are empowered to split their time between in-person collaboration and remote working.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position please contact Nicola Branson, HR Coordinator via email: nb628@cam.ac.uk.

The closing date for applications is 24 May 2022.

Interviews are intended to be held during the week commencing 13 June 2022.

Please quote reference VC31120 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Administration Assistant (Card Office)

Jobs - Wed, 20/04/2022 - 00:00

Applications are invited for a full-time Administrative Assistant to join the University Card Office supporting the provision of identity and access cards to staff and students across the University.

The University Information Services (UIS) provides the University of Cambridge, its Colleges, and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research, and teaching. The University Card Office plays a vital role to the collegiate University as it is responsible for the provision of the University Card to both staff and students. Functions such as building access control, library loans, and other applications such as electronic point of sales all utilise the card's technologies and without the card these functions would become inoperable and disrupt the collegiate University's business.

As an Administration Assistant (Card Office), you will be responsible for issuing University Cards to members of the University and associated institutions, creating records, and checking personal information. You will also be a first point of contact for queries relating to Card Office procedures and actions.

Applicants with the following skills and experience are encouraged to apply:

  • Previous administrative experience
  • Experience of handling sensitive and confidential information
  • Good knowledge of standard software packages, e.g. Word, Excel, Database, and Outlook
  • Excellent organisational skills and an ability to prioritise own workload
  • Excellent communication skills
  • Demonstrable knowledge of facts, principles, processes, and general concepts related to administration
  • Educated to at least A Level standard or equivalent standard or equivalent level of practical experience
  • Values diversity and difference and encourages others to do the same

Experience of using the University Card Interface would be beneficial, but is not essential.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Stacey Meade via email sm767@cam.ac.uk

Please quote reference VC31009 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Content Designer (Fixed-Term)

Jobs - Tue, 19/04/2022 - 00:00

From gravity to computers, evolution to pulsars, for 800 years the University of Cambridge has helped brilliant minds collaborate and create.

We're looking for a Content Designer with a background in the design of digital products and services to join our team at University Information Services (UIS).

You'll join a growing team of user researchers, analysts and designers, working to transform products and services used by the University's 60,000 students and staff.

Your work will be varied and unique. You'll work on projects such as improving the application experience of prospective students and transforming the user experience across our digital platforms. You'll help to ensure our digital presence reflects the values of excellence our reputation is built on.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

This position is usually based on the University's West Cambridge Site. However, currently you'll be expected to work remotely.

As a Content Designer you will:

  • Make user journeys the best they can be and choose the best format for displaying information to the user
  • Scope, write and edit content so it is relevant, understandable and accessible
  • Manage relationships with subject matter experts to make sure content is accurate
  • Communicate findings to the team and the wider organisation, helping develop empathy for our users and inform evidence-based decisions
  • Help University institutions adopt and apply new standards to their digital output through training, communications and hands-on support

Are you the right candidate?

  • Experience of working in multidisciplinary teams.
  • Extensive experience of writing for online environments, with proven ability to create content that is accessible and usable.
  • Proven experience in using metrics and user feedback to define and improve content.
  • Experience of working from start to finish of Agile projects, ideally to Government Digital Service standards

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Joanne Back via email jb2394@cam.ac.uk

Please quote reference VC30964 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

HRTP Programme Co-ordinator (Fixed Term)

Jobs - Thu, 14/04/2022 - 00:00

The University of Cambridge ranks consistently amongst the foremost Universities in the world, and we recognise it is our people who have built our reputation. We will only maintain our leading position in the academic world by continuing to attract, develop, support and retain the highest calibre of talented people.

The HR Transformation Programme is a new, ambitious and exciting initiative which aims to transform our HR capabilities and ways of working, leading to an improved employee experience. Improving, harmonising and simplifying HR administrative processes is a key part of this programme, together with the replacement of our current outdated HR and payroll system.

Having recently received approval for the programme, we are recruiting a number of key roles to the programme team. The Programme Co-ordinator will support the Programme Manager and team supporting and advising on numerous activities to ensure the smooth and efficient running of programme.

As a Programme Coordinator, you will:

-Work closely with the Programme Manager and Team Leads to support project management activities (planning, budgeting, people management) - Co-ordinate and oversee key programme activities of both the team and the programme's key stakeholders - Advise the Programme team on their individual plans, milestones, and deliverables, ensuring that the programme runs as efficiently as possible - Organise programme-related activities and events including meetings, seminars and workshops - Support communication activities such as updating our website, publicising the programme and various events - Update, maintain and distribute programme documentation

Are you the right candidate?

  • Experience in programme/project coordination and management
  • Extensive experience of Microsoft Office applications and project planning software
  • Demonstrate excellent planning and organisation skills
  • Have excellent interpersonal and communication skills across a variety of stakeholders
  • Demonstrate factual and theoretical knowledge of project co-ordination/management

Fixed-term: The funds for this post are available for 3 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Carrie Brennan via email cb2163@cam.ac.uk

Please quote reference VC29673 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Software Engineer Manager

Jobs - Mon, 11/04/2022 - 00:00

The University of Cambridge's Information Services is looking for a hands-on Software Engineer Manager to lead a team of engineers working on building new cloud native services and modernising existing applications. The salary for this post is: £56,587 - £65,573 per annum. In addition, this position is eligible for a market supplement of up to £18,427.

Our newer services use modern web architecture standards, are structured around APIs and are continuously built and tested using GitLab. They run on Docker containers and are deployed to a serverless container platform or a Kubernetes cluster on public cloud providers.

The team has a strong learning mindset and technology stack is Terraform, Ansible, GitLab, Python, Django, Java, Spring, React, and Typescript. Examples of our projects can be found at https://gitlab.developers.cam.ac.uk/uis/devops. Our technical strategy is published at https://techdesign.uis.cam.ac.uk.

Our ideal candidate will:

  • Be highly skilled in modern Software Development tools and practices, and always keep themselves up to date.
  • Be an expert in: Architecting web applications, including API design, with a focus on maintainability, stability and security, using clean code. Packaging web applications in Docker containers.
  • Create CI pipelines for building and testing web applications.
  • Have working knowledge of: Best practices in deploying containerized web applications to the cloud. Testing frameworks and testing best practices.
  • Be able to work across multiple product and service teams to help build consistent and unified application architectures.
  • Drive improvements in technical architecture, standards and processes.
  • Manage, train, and mentor a team of engineers.
  • Work with leadership on new initiatives.
  • Have excellent written and verbal communication skills.
  • Have a strong Software Engineering background with a passion for DevOps
  • Focus on delivery while taking a continuous improvement approach to existing services.
  • Work closely with other University members to gather, clarify, and break down requirements.
  • Enjoy working with a large variety of services and technologies.

You will be responsible for:

  • Keeping the team motivated, performant, and up to date with Software Development tools and practices.
  • Managing priorities and help with scrum tasks such as: managing dependencies, scheduling work in sprints, writing tasks to the backlog, and backlog grooming.
  • Understanding and supporting the needs of product and services, gathering requirements and developing strategies to satisfy these.
  • Performing competitive analysis and identify the strengths and weaknesses of various solutions.
  • Developing cases for proposed new features, products, or services.

You will have experience in:

  • Managing agile teams.
  • Working in multidisciplinary teams.
  • Modern software development and testing practices and processes, including debugging, administration, and automation.
  • Management of software requirements and dependencies.
  • Version control and code review systems such as GitLab or GitHub.
  • Continuous Integration and Testing.
  • Docker.
  • Cloud technologies on public clouds such as Amazon Web Services, Google Cloud, or Azure.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Abraham Martin via email amc203@cam.ac.uk

Please quote reference VC26393 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Agile Coach and Scrum Master

Jobs - Mon, 11/04/2022 - 00:00

An opportunity has become available at University Information Services (UIS), for an experienced Agile Coach and Scrum Master who embodies the values of Agile and embraces Servant Leadership.

You will support cross-functional teams focused on creating new, and improving existing, digital services used by the University's ~60,000 students and staff.

Your work will be varied and unique, including improving the experience of prospective students applying to Cambridge.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

Responsibilities

  • Facilitate Agile ceremonies for cross functional teams in a dynamic development environment.
  • Radiate information on team performance and progress utilizing key Agile metrics.
  • Guide teams through formation and support the formation of a team that practices UIS standards.
  • Work with the Service Owners and/or Product Manager to align the team with the product vision and sprint goals and participate in product backlog preparation activities.
  • Create an environment of collaboration within the team that allows for open dialogue and productive solutions for resolving conflicts.
  • Mitigate risks and communicate to leaders using best practices in Agile.
  • Clear impediments for the team and escalate organisational impediments to leadership as appropriate.
  • Coach teams to conduct continuous learning and improvement activities.
  • Engage in establishing and championing Agile best practices and creating. communities of practice across the organisation to build capability and excellence.
  • Leverage skills from coaching, facilitation, conflict resolution, and more to guide teams to embrace an Agile mindset.
  • Help improve and iterate UIS standards.

Skills

  • You have a deep understanding of Agile values, principles and methodologies, such as Scrum and Kanban, as well as scaling frameworks and principles, gained through hands-on experience.
  • You are able to find the right working style for the team rather than imposing rules from a specific brand of agile.
  • You are able to coach the team to resolve conflict and are able to quickly work through blockers.
  • You collaborate with and influence people at various levels.
  • You have extensive experience creating high performing distributed teams.
  • You possess strong interpersonal, organisational, oral and written communication, and time management skills.
  • You demonstrate excellent team building, coaching and mentoring skills.
  • You can pull on practical experience and examples to illustrate how the agile values and principles can be applied to real world situations.
  • You are passionate about continuous improvement.
  • You enjoy the role of a servant-leader in a fast-paced dynamic environment.
  • You enjoy the challenge of working in a virtual environment.

Experience

  • Experience working as Scrum Master or similar in Agile teams that implement modern, highly available, scalable, secure applications.
  • Experience with Agile Lifecycle Management tools such as GitLab or Jira, and Software Development Life Cycle and modern engineering practices like DevOps.
  • Experience working in an IT/digital role.
  • Experience in coaching, mentoring and/or communities of practice.
  • Experience leading Agile practices in an organisation

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Abraham Martin via email amc203@cam.ac.uk

Please quote reference VC26837 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior DevOps Engineer

Jobs - Mon, 11/04/2022 - 00:00

Are you passionate about secure scalable and repeatable infrastructure, observability, optimisation, and continuous deployment? Are you an expert in Google Cloud, AWS or Azure; Terraform, Ansible, GitLab or other Configuration Management, Continuous Integration and Continuous Deployment tools? Do you have experience working with cloud native services operations like Serverless Container Management, Kubernetes, Docker Containers, and Helm?

The University of Cambridge's Information Services (UIS) is looking for a Senior DevOps Engineer to join a growing team of engineers working on building new Cloud native services and modernising legacy applications. The services that the team maintains are mainly used by university staff and students (~60,000 people). Your work will have a significant impact on the reputation of one of the world's leading universities. These services use modern web architecture standards with APIs and are continuously built and tested using GitLab. They run on Docker containers and get deployed to Serverless Container Platforms or, less often, to Kubernetes.

You will:

  • Help developers build good quality Dockerfiles.
  • Advise and work together with developers on infrastructure, security, maintenance, scalability, continuous integration and continuous deployment.
  • Create GitLab CI configuration that: builds an efficient and secure production container; integrates with GitLab's built in security tools; runs automated unit, integration, and functional tests using a production container and reports on code coverage and code quality; auto-deploys a protected branch to staging and allows deployers to deploy to production on demand by using GitLab's UI.
  • Make sure that all components are always secure and that GitLab repos, GCP and AWS projects configuration, and GitLab CI/CD jobs follow the principle of least privilege.
  • Be responsible for having a good monitoring and alerting setup that can predict and alert when there is going to be a problem that will require manual intervention. Also for having a good setup that can report errors/bugs to GitLab.
  • Use Terraform to create repeatable, secure, and scalable infrastructure. We use Google Cloud and Amazon Web Services. A typical infrastructure deployment of one of our products in Google Cloud will have a managed SQL instance, Cloud Run (Knative) or GKE with Helm, Object Storage, GCP Secret Manager, and monitoring and alerting.
  • Mentor and train less senior DevOps engineers, helping them grow in the organisation.
  • Participate together with other senior engineers in other areas of expertise in continuously improving UIS services, processes, and technology.

The team has a strong learning mindset and have produced boilerplates for our technology stack that help us be more efficient, work better at scale and keep ourselves DRY. The team has a DevOps culture and uses Scrum for its day to day work, and we have adopted an "open by default" approach to new work and so you can find much of our work to date at https://gitlab.developers.cam.ac.uk/uis/devops.

We are looking for someone who:

  • Has experience working alongside developers in a multidisciplinary team.
  • Loves DevOps culture.
  • Enjoys training and mentoring other engineers.
  • Has designed and implemented cloud architecture for systems using Terraform or similar, and enjoys automating processes.
  • Can explain in detail all the advantages of using containers.
  • Takes security very seriously and has experience designing and implementing deployment solutions that follow the principle of least privilege.
  • Knows when it's better to use Knative, when it's not, and where the potential dragons lie in K8s multi-tenancies.
  • Likes to have green CI pipelines with multiple checks, tests, and validations.
  • Is capable of cutting cloud bills by optimising resource utilisation.

More information about the University Information Services can be found at https://www.uis.cam.ac.uk/careers.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Abraham Martin via email amc203@cam.ac.uk

Please quote reference VC28950 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Agile Project Manager

Jobs - Thu, 07/04/2022 - 00:00

University Information Services (UIS) works collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University. The UIS Delivery Management Office (DMO) manages the delivery of IT projects for the University across four portfolios: Business Systems, Education, Infrastructure and Research.

We are looking for a highly-motivated Agile Project Manager to join our dynamic and welcoming team. You will assume responsibility for delivering projects within our Digital Presence Programme working across a variety of disciplines and stakeholder communities in a continually evolving landscape.

The Digital Presence Strategy sets out an ambitious programme within IT to transform how digital information is created, presented and maintained across digital platforms at Cambridge. It is a 5 year transformational programme that will result in a product for external content and a product for internal content (intranet) and a permanent Digital Presence Service team.

You are an Agile Project Manager with recent experience of, problem solving, collaboration and stakeholder engagement within IT projects. You have the confidence to challenge requirements and identify appropriate ways of working to ensure projects deliver benefits and meet business needs. You can demonstrate your experience of working in Agile and Lean practices, running agile ceremonies and striving for continuous improvement to enable the successful delivery of technology solutions.

Your background will include experience of managing agile projects with a sound understanding of agile methodologies and techniques. You will possess strong planning and organisational skills with the ability to motivate cross ¿disciplinary teams. You will be an effective communicator, able to build relationships at all levels with experience working closely with key stakeholders to ensure the services and products meet their and their users' needs.

This role provides an opportunity to gain skills in delivery management (combination of a project manager and a scrum master) and working alongside an experienced delivery management consultant

As the successful candidate, you will have a degree/professional qualification, and ideally have a background in agile delivery management within IT projects and an Agile Project Management or Scum Master certification.

Fixed-term: The funds for this post are available for 1 year in the first instance.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Signe Jensen via email soj23@cam.ac.uk

Please quote reference VC28177 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Desktop Service Analyst (Fixed Term)

Jobs - Wed, 06/04/2022 - 00:00

Fixed-term: The funds for this post are available for 24 months in the first instance.

The University Information Services (UIS) provides the University of Cambridge, its Colleges, and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research, and teaching. The Infrastructure Division of the UIS comprises approximately 100 staff and is responsible for the provision and support of UIS services

The role holder will work as part of the Desktop and System Support team providing a wide variety of services. A Desktop Service Analyst provides 1st and 2nd line support functions to a large group of diverse IT environments, leading to a wider range of problems than would normally be encountered by typical Departmental or College IT staff. Therefore, this role requires a wider range of expertise and strong and considerable problem-solving abilities.

You will join a team and be the first port of call for technical queries, solve complex technical problems of UIS services in person, by telephone or remote support via Microsoft Teams.

As a Desktop Service Analyst, you will:

  • Perform both first and second tier support via remote or onsite means.
  • Prioritise and diagnose incidents and requests according to agreed procedures. Investigate causes and seek resolution. Escalate unresolved incidents and facilitate with recovery.
  • Act as the main contact point, receiving and handling requests for support via multiple channels.
  • Resolve a broad range of service requests based on the UIS service catalogue and procedures.
  • Analyse causes of incidents and inform service owners in order to minimise probability of recurrence and contribute to service improvement.

Are you the right candidate?

  • Be educated to degree level, hold a Level 6 vocational qualification or have the equivalent level of practical experience.
  • Have demonstrable experience in a specific area of IT.
  • Have comprehensive experience in one of the following technologies: Microsoft operating systems and their applications packages; Apple Macintosh / IOS; MS Intune; FSLogix; Networking.
  • Have excellent technical trouble-shooting skills, including an understanding of how desktop systems operate in a client server environment.
  • Be able to develop and maintain your own knowledge in your field.
  • Be able to manage and prioritise own tasks.
  • Be able to communicate effectively orally and in writing.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BAME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position please contact Steve Hoensch, Head of Frontline Services via email: sh342@cam.ac.uk.

The closing date for applications is 20 April 2022.

Please quote reference VC30698 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Desktop Service Analyst (Fixed-term) - Internal Candidates Only

Jobs - Fri, 01/04/2022 - 00:00

The University Information Services (UIS) provides the University of Cambridge, its Colleges, and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research, and teaching. The Infrastructure Division of the UIS comprises approximately 100 staff and is responsible for the provision and support of UIS services

The role holder will work as part of the Desktop and System Support team providing a wide variety of services. A Desktop Service Analyst provides 1st and 2nd line support functions to a large group of diverse IT environments, leading to a wider range of problems than would normally be encountered by typical Departmental or College IT staff. Therefore, this role requires a wider range of expertise and strong and considerable problem-solving abilities.

You will join a team and be the first port of call for technical queries, solve complex technical problems of UIS services in person, by telephone or remote support via Microsoft Teams.

You will also help and support the current Print Manager on delivering a new print service. This service is currently under review and the role holder will help deal with existing and new tickets, and the delivery of a new industry standard service for printing across the collegiate University.

As a Desktop Service Analyst, you will:

  • Perform both first and second tier support via remote or onsite means.
  • Prioritise and diagnose incidents and requests according to agreed procedures. Investigate causes and seek resolution. Escalate unresolved incidents and facilitate with recovery.
  • Act as the main contact point, receiving and handling requests for support via multiple channels.
  • Resolve a broad range of service requests based on the UIS service catalogue and procedures.
  • Analyse causes of incidents and inform service owners in order to minimise probability of recurrence and contribute to service improvement.

Are you the right candidate?

  • Be educated to degree level, hold a Level 6 vocational qualification or have the equivalent level of practical experience.
  • Have demonstrable experience in a specific area of IT.
  • Have comprehensive experience in one of the following technologies: Microsoft operating systems and their applications packages; Apple Macintosh / IOS; MS Intune; FSLogix; Networking.
  • Have excellent technical trouble-shooting skills, including an understanding of how desktop systems operate in a client server environment.
  • Be able to develop and maintain your own knowledge in your field.
  • Be able to manage and prioritise own tasks.
  • Be able to communicate effectively orally and in writing.

Appointment will be made on a fixed-term basis for a period of 12-months to undertake a specific project of finite duration.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BAME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position please contact Steve Hoensch, Head of Frontline Services via email: sh342@cam.ac.uk.

The closing date for applications is 18 April 2022.

Please quote reference VC30697 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

HR Transformation Programme Learning and Development Consultant

Jobs - Tue, 29/03/2022 - 00:00

The University of Cambridge ranks consistently amongst the foremost Universities in the world, and we recognise it is our people who have built our reputation. We will only maintain our leading position in the academic world by continuing to attract, develop, support and retain the highest calibre of talented people.

The HR Transformation Programme is a new, ambitious and exciting initiative which aims to transform our HR capabilities and ways of working, leading to an improved employee experience. Improving, harmonising and simplifying HR administrative processes is a key part of this programme, together with the replacement of our current outdated HR and payroll system.

Having recently received approval for the programme, we are recruiting a number of key roles to the programme team. This post is an exciting opportunity to join the HR Transformation programme, working to transform systems and services used by the University's 13,000 staff.

As a Learning and Development Consultant, you will:

  • Build relationships with key stakeholders to identify the business requirements and learning needs of diverse user groups and roles to develop a training strategy and design learning interventions and learning objectives to drive adoption and integration of a new cloud HR and Payroll system as part of the University's HR Transformation Programme (HRTP).
  • Understand Change Management and know how to build training plans to support colleagues to embrace new ways of working, to get the most from new systems.
  • Lead on creating a programme of training to build the capability and capacity of trainers, subject matter experts and a network of HRTP implementation co-ordinators and champions to deliver a programme of University-wide and bespoke training, mentoring and other learning interventions to ensure the delivery of Oracle Cloud.
  • Work with Oracle and the programme's chosen Systems Implementer to deliver both University-wide and local training programmes in line with agreed programme budgets e.g., train the trainer sessions, identifying operational requirements to implement training, problem solving and evaluation to ensure programme objectives are successfully delivered. Take responsibility for leveraging Oracle HCM Cloud learning functionality and Oracle Guided Learning.
  • Work with the Systems Implementer to design and create training materials, working with various Subject Matter Experts to develop engaging content including guides and relevant tools.
  • Effectively manage a team of two trainers who will support with the training activities of the programme.

Are you the right candidate?

  • Experience of working at all stages of the training/development cycle ¿ identification of needs, design and delivery of training, and evaluation and assessment - based on theoretical and practical knowledge of management, leadership and organisational development
  • Ability to train a variety of stakeholders including academics and researchers
  • Experience of working with people in a development context, supporting and motivating the development of individuals
  • Implementation training experience in one or more Oracle HCM Cloud Projects with a HR transformation background
  • Experience of a large cultural change programme within a complex organisation
  • Exposure to Core HCM, Talent Acquisition and Talent Management modules on an Oracle Cloud HCM project
  • Knowledge of leading system related change management and training roll out in a large complex working environment

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our iinstitution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

For any queries regarding this position, please contact Danielle Attridge via email da392@cam.ac.uk.

Please quote reference VC30685 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs