skip to content

University Information Services

 

Data Scientist (Fixed Term)

Jobs - Mon, 12/04/2021 - 00:00

An opportunity has become available at University Information Services (UIS), for a Data Scientist with a background in the development and delivery of digital services.

You will join a growing team of user researchers, analysts and designers, working to transform products and services used by the University's ~60,000 students and staff.

Your work will be varied and challenging, including improving the experience of prospective students applying to Cambridge, and enabling researchers to find and manage grants to support their research activities.

This role is based in University Information Services' offices on the West Cambridge Site, currently working remotely although ordinarily we expect team members to spend some time on-site in Cambridge.

As a Data Scientist you will:

  • Work within a multidisciplinary team
  • Plan, conduct (sometimes in collaboration with other teams) and supervise data collection and measurement activities to support the design, development and continuous improvement of the University's digital services.
  • Ensure results are shareable and understandable though analysis, synthesis and presentation of findings and insights.
  • Communicate findings to the team and the wider organisation, helping develop empathy for our users and inform evidence-based decisions.

Are you the right candidate?

  • Experience of working in multidisciplinary teams to deliver continuous improvement.
  • Experience of advocating for data-driven decision-making, and engaging sceptical colleagues and stakeholders in data findings.
  • Experience of aligning measurement, data collection and data analysis activities with organisational objectives to help inform decision-making.
  • Understanding of the diversity of users in the University and the need to make services usable and accessible for everyone

Fixed-term: The funds for this post are available for 1 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our Institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position please contact Kate Livingstone via email kl491@uis.cam.ac.uk.

Please quote reference VC26254 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Service Desk Analyst (Fixed Term)

Jobs - Fri, 09/04/2021 - 00:00

The University Information Services (UIS) provides the University of Cambridge, its Colleges and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research and teaching. The UIS Service Desk is part of the Service Management Office who are responsible for the provision and support of UIS services provided to the University.

The Service Desk performs both first and second tier support. The role holder will be the first port of call for technical queries and is expected to solve complex technical problems regarding UIS services in person, by telephone, or email. They will assist the Technical Support teams and investigate computer fault reports, maintain managed workstations and assist with the provision of public and internal services for use by the University. This may include helping to run services, troubleshooting service problems, writing and updating documentation and providing one-to-one learning support to staff and students where appropriate.

Key Duties and Responsibilities:

During supported hours of 08:30-17:00 Monday to Friday, perform both first and second tier support via remote or onsite means. Prioritise and diagnose incidents and requests according to agreed procedures. Investigate causes and seek resolution. Escalate unresolved incidents and facilitate with recovery. Act as the main contact point, receiving and handling requests for support via multiple channels. Resolve a broad range of service requests based on the UIS service catalogue and procedures. Analyse causes of incidents and inform service owners in order to minimise probability of recurrence and contribute to service improvement.

Skills, Qualification and Experience:

The role holder is expected to have A-level standard of education/NVQ level 3 vocational qualification or equivalent level of practical experience. They will have recent experience in delivering a service and have comprehensive administration experience in at least two of the following technologies: Microsoft operating systems and their applications packages, Apple Macintosh and popular applications and Unix Networking.

Experience of supporting customers in the use of IT systems and services is essential, including an understanding of how desktop systems operate in a client server environment. Excellent communications skills are critical for the role. The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely professional manner.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

Fixed-term: The funds for this post are available for 2 years in the first instance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position please contact Richard Kruller via email rk619@cam.ac.uk.

Please quote reference VC25656 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Head of Enterprise Database Application Management (Internal candidates only)

Jobs - Fri, 09/04/2021 - 00:00

University Information Services (UIS) is looking for a self-motivated, reliable and enthusiastic person to join our Enterprise and Mid-Range Systems team as the Enterprise Applications DBA Team Leader.

UIS is an enabler for the University business and delivers the IT services required to address today's needs whilst planning, developing and delivering the future business.

The division works in partnership with Schools, Faculties, Departments, Colleges and other Institutions to deliver a portfolio of IT services that meet the business needs in the following key areas:

  • Student Services
  • Research Services
  • Staff Services
  • Information Management Services
  • Financial Services.

The Enterprise Applications DBA Team Leader will have responsibility for the provisioning of the information systems that support the operational business functions and development resource to meet the developing needs of the broader university. This will require the application of a wide range of skills, knowledge and experience, in order to ensure that business critical IT services continue to operate to expected service levels and are appropriately scaled to meet growing demand for IT services throughout the University.

Are you the right candidate?

  • Demonstrable experience of managing multi-disciplined teams in an operational service management (SM) role.
  • Demonstrable experience of applying professional SM processes to the delivery of a high quality SM operation.
  • Excellent team leadership and stakeholder management skills.
  • Demonstrate lateral and creative thinking, excellent analytical skills and a strong customer service focus.
  • Identify and pro-actively manage important operational risk, issues and problems effectively.
  • Educated to degree level, or equivalent vocational qualification.
  • ITIL qualification (Information Technology Infrastructure Library) or equivalent IT Service Management certification or experience.

This is an exciting opportunity for someone to lead the Enterprise Applications DBA team (8 xFTE) and collectively utilise their knowledge, skills and experience, in a wide range of technical disciplines, to deliver high quality technology infrastructure services to the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BAME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For queries regarding this post please contact Douglas Youngson: Douglas.Youngson@admin.cam.ac.uk. The closing date for applications is 25 April 2021.

Please quote reference VC26235 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Institution Support IT Analyst (Fixed Term)

Jobs - Thu, 18/03/2021 - 00:00

Fixed-term: The funds for this post are available for 2 years in the first instance.

The University Information Services (UIS) is seeking an Institution Support IT Analyst to provide contracted IT support to departments, colleges and other organisations within the University as part of the UIS's Institution Support Service.

UIS provides the critical core IT infrastructure that keeps the collegiate University working, with Wi-Fi and a high speed fibre optic network across the city, telephony and central email services, and managed desktop and printing systems. We also support the increasing use of computing across Cambridge's diverse research fields and provide a range of computing services, including large scale supercomputing, data storage and visualisation, hosted in our highly energy efficient data centre.

The ideal candidate should:

  • Be educated to degree level or equivalent
  • Have experience in providing IT support within small to medium size organisations
  • Be capable of working on their own or in a team
  • Be familiar with a broad range of operating systems (Microsoft, Mac OS X and Linux), application software, hardware, peripherals and networking
  • Have excellent problem-analysis/solving and interpersonal skills
  • Be experienced in advising others on relevant IT-related matters and coordinating IT activities at a particular institution

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For queries regarding this post please contact Clare Bartlet: cpb10@cam.ac.uk. The closing date for applications is 11 April 2021.

Interviews are intended to be held on Thursday 15 April 2021.

Please quote reference VC26036 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Deputy Service Manager [Temporary Cover]

Jobs - Fri, 12/03/2021 - 00:00

The University Information Services (UIS) provides the University of Cambridge, its Colleges and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research and teaching. The UIS Service Desk is part of the Service Management Office who are responsible for the provision and support of UIS services provided to the University.

The Service Desk performs both first and second tier support. The role holder will work alongside the User Administration manager and the Service Desk manager as well as taking responsibility for providing and managing first line support for the IT services of the department, including the problem solving of complex technical issues. They will assist the Technical Support teams and investigate computer fault reports, maintain managed workstations and assist with the provision of public and internal services for use by the University. This may include helping to run services, troubleshooting service problems, writing and updating documentation and providing one-to-one learning support to staff and students where appropriate.

Key Duties and Responsibilities:

During supported hours of 08:30-17:00 Monday to Friday, perform both first and second tier support via remote or onsite means. Prioritise and diagnose incidents and requests according to agreed procedures. Investigate causes and seek resolution. Escalate unresolved incidents and facilitate with recovery. Act as the main contact point, receiving and handling requests for support via multiple channels. Resolve a broad range of service requests based on the UIS service catalogue and procedures. Analyse causes of incidents and inform service owners in order to minimise probability of recurrence and contribute to service improvement.

Skills, Qualification and Experience:

The role holder is expected to be educated to degree level/Level 6 vocational qualification or with an equivalent level of practical experience. They will have recent experience in delivering a service and have comprehensive administration experience in at least two of the following technologies: Microsoft operating systems and their applications packages, Apple Macintosh and popular applications and Unix Networking.

Experience of supporting customers in the use of IT systems and services is essential, including an understanding of how desktop systems operate in a client server environment. Excellent communications skills are critical for the role. The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely professional manner.

Temporary cover: This post is fixed-term for 1 years or the return of the post holder, whichever is the earlier.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our Institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position please contact Al Kitching via email ak118@cam.ac.uk.

Please quote reference VC25903 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer (Fixed Term) x2

Jobs - Fri, 05/03/2021 - 00:00

The University of Cambridge's Information Services(https://www.uis.cam.ac.uk/careers) is looking for two Senior Software Developers. You will join a team of 18 engineers working on building new cloud native services and modernising existing applications.

These services, of which some are public facing, are mainly used by University staff and students (~60,000 people). Your work will have a significant impact on the reputation of one of the world's leading universities. The new services we develop use modern web architecture standards with APIs and are built and tested using GitLab CI. They run on Docker containers and get deployed to Kubernetes clusters running within cloud infrastructure. The team works alongside a User Research and Experience team.

The team has a strong learning mindset and has produced boilerplates (to speed up the creation of new applications and set standards) for the technology stack used by the team: Terraform, Ansible, Python, Django, React, Material UI and Typescript. The team has a DevOps culture and uses Scrum for its day to day work, and we have adopted an "open by default" approach to new work and so you can find much of our work to date at https://gitlab.developers.cam.ac.uk/uis/devops.

Ideally you will have experience:

  • Designing and solving complex business problems by writing simple, effective code that can be deployed to cloud services.
  • Coding in one or more languages (Python, Java, Typescript¿) and web frameworks (e.g. django).
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests.
  • Working with databases, including both relational databases and NoSQL databases.
  • Gathering customer requirements and creating solutions to meet customer and business criteria with demonstrated ability to use data to influence and drive decisions.

Even better if you have experience:

  • Working with containers.
  • Working in a DevOps environment using cloud technologies (Amazon Web Services, Google Cloud, or Azure), CI/CD and configuration management tools. -Designing, developing and creating RESTful web services and APIs.
  • Mentoring other developers.

Ideally you will have the following skills:

  • Can learn new skills independently and proactively and is constantly striving to raise technical excellence.
  • Can understand system and software specifications and choose appropriate designs to meet requirements.
  • Can produce simple architectures from complex problems and is able to develop and deliver those designs.Can debug complex problems.
  • Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
  • Extraordinary in-depth understanding of your asset's architecture, systematically thinking through potential design impacts on other teams and the company.
  • Ability to convince, provide work direction and leadership to colleagues who do not directly report to this role.
  • Excellent understanding of agile practices
  • Has a full-stack ability
  • Passion for innovation and excellence.

There are two 3 year fixed-term roles available to support a specific project.

We particularly welcome applications from women and or candidates from a BME background for this vacancy as they are currently under-represented at this level in our Institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position please contact Abraham Martin via email amc203@cam.ac.uk.

Please quote reference VC25862 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs