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University Information Services

 

Data Architect

Jobs - Thu, 23/05/2024 - 00:00

Are you an experienced Data Architect with a passion for creating innovative data solutions? Do you excel at aligning data strategies with organisational objectives to drive success and modernisation? If so, we invite you to join our team at the University Information Services (UIS) at the University of Cambridge.

About Us:

University Information Services (UIS) provides essential IT services that support both the academic and administrative functions of the University of Cambridge. Our services are integral to the University's success and reputation, touching on key institutional-level risks and objectives. We oversee the development, delivery, and support of a number of University-wide technology and systems, including communications, storage, computing, and enterprise systems for staff and students.

The Role:

As a Data Architect within our Architecture Group, you will work collaboratively with various university departments as well as colleagues within UIS to develop and implement IT architectural design policies, patterns and principles. Your primary focus will be to ensure that the University's data assets are effectively supported by relevant technology.

Duties will include:

  • Developing and maintaining data architecture frameworks that support research, teaching, and administration;
  • Enabling integration between systems, promoting re-use, ensuring security and performance, and reducing duplication;
  • Collaborating with the University Data Lead's office and other data leadership to support the governance of the University's data assets.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

You should have the following skills and experience:

  • Demonstrable experience as a Data Architect in higher education or other sector in a highly federated organisation, or relevant skills that demonstrate capability in the areas identified above.
  • Some technical experience in Microsoft Azure data services (e.g. Azure Data Factory, Synapse, PowerBI).
  • Proven understanding of MDM (Master Data Management) and Data Governance solutions. Basic level of proficiency with Purview or similar (e.g. Profisee) is desirable.
  • A sound understanding of modern data architecture patterns including data mesh principles, data lake and lakehouse architectures, NoSQL technologies and schemaless data modelling.
  • Demonstrable experience engaging with senior-level technology and business stakeholders.

This position is a permanent, full-time role, usually based on the University's West Cambridge Site.

The benefits

You can expect to receive:

  • a competitive salary with automatic service-related progression and annual cost-of-living increases
  • a generous annual leave allowance of 41 days per year (including bank holidays)
  • access to a hybrid pension scheme with attractive employer contributions
  • access to a range of shopping and travel discounts through the Cambens scheme.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact Dr. Jamie Thorogood, Chief Architect (jamie.thorogood@uis.cam.ac.uk)

Please quote reference VC41780 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Application Specialist

Jobs - Wed, 15/05/2024 - 00:00

An exciting opportunity has arisen at the University for an experienced Senior Application Specialist to join the Student Systems team.

Located within University Information Services (UIS), the Student Systems Technical team are responsible for the maintenance and development of the University's critical ERP systems for handling student data.

Working on both operational support and project activities, you will assist with the development and maintenance of our student systems in support of strategic initiatives, whilst improving efficiency and reducing technical debt. You will demonstrate in-depth knowledge of Oracle PeopleSoft and associated technologies whilst providing a high level of support to our customers, often in a lead capacity.

Your work will be varied and unique, and will involve working closely alongside other Application Specialists, Database Administrators, Functional Analysts, Testers and our stakeholders in a constantly changing environment.

Main responsibilities:

  • To be a technical subject matter expert in our student systems and integrations.
  • To take responsibility for the implementation, development and support of our student systems in operational and project settings.
  • To provide 2nd and 3rd line support activities, providing support to end users for complex technical problems.
  • To design and develop quality technical solutions in response to business requirements.
  • To review and migrate code, including the analysis of security patches and upgrades.
  • To work effectively with internal and external stakeholders through all stages of the software development lifecycle.
  • To contribute to our strategic aims of improving efficiency and reducing technical debt.

Main skills & experience:

  • Knowledge of Oracle Peoplesoft applications (preferably Oracle PeopleSoft Campus Solutions 9.2 / PeopleTools 8.60).
  • Knowledge of Oracle PeopleSoft front-end/web development tools and techniques.
  • Knowledge of database design, Oracle SQL, system design, performance tuning and integration.
  • Knowledge of how to approach data and system security.
  • Experience of providing 2nd/3rd line support as part of an operational support team.
  • Experience of coordinating technical change in operational and project settings.
  • Experience of coaching and mentoring others.
  • Strong planning and communication skills.
  • Ability to develop and maintain own technical knowledge.
  • Degree/Postgraduate level education, Level 7 vocational qualification, or equivalent experience.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC41659 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Desktop Service Analyst

Jobs - Wed, 15/05/2024 - 00:00

The University Information Services (UIS) provides the University of Cambridge, its Colleges and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research, and teaching. The Infrastructure Division of the UIS comprises approximately 100 staff and is responsible for the provision and support of production UIS services provided to the collegiate University. Join us on our journey within the UIS division.

We are seeking a Desktop Service Analyst to join our team and be the first port of call for technical queries, solving complex technical problems of UIS and our services in person, by telephone or remote support via Teams or Zoom etc.

The role holder works as part of a Desktop and System support team providing a wide variety of services. A Desktop Service Analyst provides 1st and 2nd line support functions to a large group of diverse IT environments, leading to a wider range of problems than would normally be encountered by typical Departmental or College IT staff and therefore this role requires a wider range of expertise, strong and considerable problem-solving abilities.

Key Duties and Responsibilities:

  • Perform both first and second tier support via remote or onsite means.
  • Prioritise and diagnose incidents and requests according to agreed procedures.
  • Investigate causes and seek resolution.
  • Escalate unresolved incidents and facilitate recovery.
  • Act as the main contact point, receiving and handling requests for support via multiple channels.
  • Resolve a broad range of service requests based on the UIS service catalogue and procedures.
  • Analyse causes of incidents and inform service owners to minimize probability of recurrence and contribute to service improvement.

Skills, Qualification and Experience:

  • The holder is expected to have a good education to HND or degree level in a relevant subject, or equivalent experience.
  • The chosen candidate will have demonstrable knowledge and have comprehensive administration experience in at least two of the following technologies:

Microsoft operating systems and their applications packages Apple Macintosh / iOS MS Intune Microsoft Entra / Azure Office 365 Networking

  • Excellent technical trouble-shooting skills are required, including an understanding of how desktop systems operate in a client server environment.
  • Excellent communications skills are critical for the role.
  • The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely professional manner.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact Ben Watkins (iss-manager@uis.cam.ac.uk)

Please quote reference VC41661 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

ITSM Support Technician

Jobs - Mon, 13/05/2024 - 00:00

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

An exciting opportunity has become available for an ITSM Support Technician to join our team. The ITSM Support Technician will support the UIS ITSM tool (Current Ivanti HEAT). The UIS ITSM system supports 300 analyst users across UIS (The University of Cambridge's central IT team) and also groups outside UIS.

We are currently at the start of a project reviewing our ITSM tool with the aim of migration to a different tool. Working in collaboration with analysts, with ample training and learning opportunities, the ITSM Support Technician will be instrumental in selecting, implementing and migrating users over to the new tool.

As a ITSM Support Technician you will:

  • Provide support to the analysts who use our ITSM tool.
  • Support the ITSM System Manager, working closely with our Service Desk manager, in developing our ITSM tool.
  • Promote the use of the ITIL framework in collaboration with our ITSM tool.

This position is a permanent, full-time role, usually based on the University's West Cambridge Site.

What you will need

  • Experience of working with an ITSM tool.
  • Proven ability to provide user support.
  • Experience of the ITIL framework and its practical implementation.
  • Recent service delivery experience
  • Strong communication and organisational skills
  • Ability to identify issues and deliver a technical solution

The benefits

You can expect to receive: - a competitive salary with automatic service-related progression and annual cost-of-living increases - a generous annual leave allowance of 36 days per year (including bank holidays) - access to a hybrid pension scheme with attractive employer contributions - access to a range of shopping and travel discounts through the Cambens scheme.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Emma Lilley, ITSM System Manager at evl20@cam.ac.uk.

Please quote reference VC41522 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer

Jobs - Fri, 10/05/2024 - 00:00

The University of Cambridge's Information Services is seeking an experienced Senior Software Developer. You will join a multidisciplinary development team within a Division of 30 engineers building high-profile bespoke web systems and cloud native services, and modernising existing applications.

Our services are public-facing and support University staff and students (~60,000 people) meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.

Our technology stack is: AWS, GCP, Terraform, Ansible, Docker, Python, Django, React, Material UI and Typescript. We maintain a DevOps culture and use Scrum for our day to day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/.

Ideally you will have experience in:

  • Designing and solving complex business problems by writing simple, effective code that can be deployed to cloud services.
  • Expert coding in Python. Large experience architecting django applications.
  • Even better if you have experience with TypeScript and React and/or some fluency in other languages and web frameworks.
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests.
  • Using git as your daily revision control system.
  • Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
  • Working with containers. Writing good, optimised Dockerfiles.
  • Working in a DevOps environment using cloud technologies, CI/CD and configuration management tools.
  • Mentoring other developers.

Ideally, you can:

  • Learn new skills independently and proactively and are constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
  • Acquire understanding of all services' architecture, thinking through potential design impacts on other teams and the organisation.
  • Convince, provide work direction, and leadership to colleagues.
  • Have an excellent understanding of agile practices.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC41612 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Principal Application Specialist (Cognos/DataMart Developer)

Jobs - Thu, 09/05/2024 - 00:00

The University of Cambridge ranks consistently amongst the foremost Universities in the world, and we recognise it is our people who have built our reputation. We will only maintain our leading position in the academic world by continuing to attract, develop, support, and retain the highest calibre of talented people.

The Finance department at the University enhances their E-Business reports with IBM Cognos Analytics reports. The reporting is provided by the University Information Systems department. The report analyst role is to support this reporting function, along with some interfaces to other bespoke systems. The role entails building and supporting bespoke Oracle DataMarts. The design of the DataMarts uses dimensional modelling, largely using ETL. Oracle PL/SQL is the predominant tool in building the DataMarts, but there is some ODI use, primarily for scheduling builds.

What you will be doing:

  • Design, develop and unit test improvements to the Extract, Transform and Load (ETL) processes.
  • Check overnight ETL, investigate and fix any failures.
  • Monitor performance and other operational aspects of the ETL and work with DBAs to resolve any issues or suggest enhancements.
  • Collaborate with the relevant systems helpdesks, investigate any incidents that are reported, resolve and advise users where appropriate.
  • Work as part of a multi-disciplinary team to review requirements, develop specifications and design effective solutions.
  • Producing new DataMarts
  • Testing (including regression, integration, performance)
  • Supporting existing DataMarts (enhancing, monitoring, tuning, debugging)
  • Support for IBM Cognos Analytics report writers.
  • Introducing new IBM Cognos Analytics features
  • Supporting software upgrades

What you will bring:

  • Experience of ODI version 12.2.1.3 or above.
  • In-depth knowledge of Oracle PL/SQL. In particular, the ability to analyse and quickly correct DataMart build issues.
  • A good understanding of DataMart design.
  • Able to create and maintain IBM Cognos Framework Manager models/packages.

It would be great if you had:

  • Knowledge of the Oracle EBS Financials 12.2
  • Experience using APEX
  • Ability to learn new skills independently and proactively and are constantly striving to raise technical excellence.
  • Debug complex problems effectively, including in new unexplored applications.
  • Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
  • Ensure that business requirements and processes are fully understood and clearly documented.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC41600 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Exascale Software Engineer (Fixed Term)

Jobs - Fri, 03/05/2024 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a research group whose aim is to evolve and utilise technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic and rewarding environment, where exceptional people can gain early exposure to new technologies, work with important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

As a Senior Exascale Software Engineer you will work in a small team alongside academics and external stakeholders to ensure the successful delivery of projects. The aim of the team is to develop and optimise advanced scientific applications for the next generation of supercomputing technologies. As a technical expert you will help domain specialists in the development of high-performance codes. These range from helping to develop internationally important simulation codes to producing new approaches to science problems using Machine Learning or Artificial Intelligence.

Candidates are expected to have:

-A degree in a computational science, or equivalent relevant experience.

-Experience writing and maintaining high-performance application code.

-Experience in the key languages commonly used in scientific computing such as C, C++ (preferred), Fortran or Python.

-Experience with at least one of the frameworks used to exploit large, modern parallel computers such as MPI, OpenMP or CUDA.

-Some high-level knowledge of the hardware that forms a modern supercomputer (i.e. CPUs, XPUs and low-latency interconnects).

-Proven ability to work effectively within a team and individually.

-Experience of working in a scientific environment and/or providing support to researchers will be advantageous.

-Skills in supervision and mentoring will be advantageous.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way, or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to info-cozl@hpc.cam.ac.uk

Please quote reference VC40379 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Software Quality Assurance Analyst (Technical)

Jobs - Wed, 01/05/2024 - 00:00

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts, and support staff is leading this exciting work.

The role

This is a rare opportunity to join one of the world's oldest and most prestigious institutions where you can make a significant contribution to the world-changing teaching, learning and research that the University performs through your expertise in testing applications and your passion for quality assurance.

We are seeking a Software Quality Assurance Analyst (Technical) to help increase our automated software testing provision. The role holder will be central to enabling and delivering greater automated test coverage, earlier detection of defects, and faster delivery times through reliable, scalable, consistent, and robust scripts and frameworks.¿Mentoring and training will be provided by experienced Software Development Engineers in Test (SDET).

This is an exciting time to join the team. University is in the middle of its greatest expansion in its illustrious 800+ year history and your skills, knowledge and abilities will be part of the ongoing legacy of Cambridge and its impact on the world.¿

We are looking for:

  • Foundation to intermediate programming level in Python or Java
  • Hands-on experience in writing, maintaining, and executing test automation using Selenium WebDriver.
  • Creating scripts that have been designed to run across multiple platforms, devices, and browsers with minimum manual intervention.¿
  • Ability to prioritise effectively. We cannot test everything. We cannot automate everything we test. Knowing what to automate and how to automate it will be critical to success.¿
  • Focus on quality and scalability as well as the ability to troubleshoot and fix broken tests to ensure long term reliability of test results efficiently and effectively.
  • Determination, flexibility, and pragmatism. A focus on positively solving problems and finding solutions regardless of the challenge.
  • Strong stakeholder skills, a team player, with a desire to work collaboratively with others inside and outside the team.

Also desirable would be:

  • ISTQB Test Foundation certification or equivalent professional experience¿
  • Degree level education or equivalent professional experience¿
  • Exposure to more than one of the following: Continuous Integration, Agile, Waterfall or DevOps¿
  • Experience with Test Management and agile project management platform such as Jira or GitLab
  • API test automation¿and TDD / BDD experience¿
  • Intermediate / proficient in programming (Python or Java)

The benefits

You can expect to receive:

  • a competitive salary with automatic service-related progression and annual cost-of-living increases.
  • a generous annual leave allowance of 41 days per year (including bank holidays)
  • access to a hybrid pension scheme with attractive employer contributions.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC41463 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer - Front End

Jobs - Thu, 18/04/2024 - 00:00

The University of Cambridge's Information Services (UIS) is seeking an experienced Senior Software Developer specialising in front end development to join our Drupal team, which sits within the wider DevOps Division of 40 engineers.

The University of Cambridge is in the middle of a five year Digital Presence Programme, looking at all aspects of how we deliver websites. The successful applicant has a fantastic opportunity to help build and shape the next generation of Cambridge University websites. They will also be involved in supporting our existing substantial portfolio of over 500 websites, working with customers across all parts of the University, as well as helping develop a unified Design System for the University. We are looking for someone who would embrace this exciting and challenging opportunity to make a difference to the whole of the Cambridge University online community, from prospective and existing students through to staff of all kinds.

This is an hybrid working position, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

Ideally you will have experience in:

  • Designing, building and maintaining a variety of websites using React, deployed to cloud services.
  • Solving complex user needs with simple user journeys and interactions built from reusable solutions.
  • Coding in TypeScript, with some fluency in other languages.
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Ensuring that the interfaces you implement meet current Accessibility guidelines.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests as well as functional tests leveraging Selenium and BrowserStack and integrating them with GitLab CI pipelines.
  • Demonstrating excellent written and verbal communication skills.
  • Working in a cross functional service team with other engineers but also with other roles like communications, marketing, etc.
  • Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
  • Working with containers.
  • Working in a DevOps environment, demonstrating ownership of the full end-to-end system lifecycle.
  • Using Cloud Technologies (Google Cloud preferable), CI/CD (GitLab preferable) and configuration management tools.
  • Using git as your daily revision control system.
  • Mentoring other developers.

Ideally, you can:

  • Show experience of integrating with or building and maintaining Drupal websites.
  • Learn new skills independently and proactively and are constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • See activities through to completion, meeting deadlines and matching your pace to the urgency of the situation.
  • Acquire an understanding of all services' architectures, thinking through potential impacts on other teams and the organisation.
  • Convince, provide work direction, and leadership to colleagues.
  • Demonstrate an excellent understanding of agile practices.
  • Show passion for innovation and excellence.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC41345 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Delivery Manager

Jobs - Wed, 17/04/2024 - 00:00

Are you interested in an exciting and unique opportunity to help shape and deliver the UK's first National AI Research Service? We are looking for an experienced and enthusiastic Delivery Manager to work on Dawn, the most powerful supercomputer in the UK. Dawn is now being deployed for use by scientists across the UK in critical research fields such as clean energy, personalised medicine and climate science and we need your help to develop and manage this critical resource.

Who you'll be working with

The role is based in Research Computing Services a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe. You'll be part of a growing team of specialist AI, Software and Systems Engineers dedicated to Dawn, working with a wide range of stakeholders across multiple disciplines and institutions.

What you will do

You'll be responsible for the delivery and development of a diverse range of activities, from infrastructure tasks within the Data Centre and Service development to AI software projects and user engagement. You will have proven experience of managing projects through the full lifecycle using a range of agile delivery methods and will be comfortable adapting your approach to meet the needs of the project and team. You will be able to build relationships at all levels with experience of influencing and negotiating with key stakeholders to achieve goals.

What we are looking for

An interest in working with AI, High Performance Computing or Research Software is essential but experience in these fields is not crucial as long as you've got the right attitude and enthusiasm. More details about the role and the requirements is attached in the "Further Particulars" document.

What we can offer

  • 41 days holiday per year (including bank holidays)

  • A generous pension

  • A friendly and supportive team environment

  • The opportunity to shape and influence how we work

  • The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows.

Please submit your CV and cover letter to apply for this position.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to cassie.bradley@uis.cam.ac.uk.

Please quote reference VC41324 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Engineering Lead (ICCS) (Fixed Term)

Jobs - Tue, 16/04/2024 - 00:00

Applications are invited for the position of Engineering Lead at the Institute of Computing for Climate Science (ICCS). In the face of the present climate crisis, there is pressing need for skilled software engineers to collaborate with climate scientists in delivering a new generation of high-quality, high-performance, and high-assurance models. The Engineering Lead will steer a highly-specialised Research Software Engineering (RSE) team that develop and improve complex scientific applications to enable the research agendas of the associated climate science teams and ICCS. The role holder will work in close synergy with researchers across multiple disciplines to develop research software to tackle problems across a range of subfields within climate science.

ICCS is one of the Schmidt Sciences Virtual Institutes of Scientific Software that are working to accelerate the pace of scientific discovery. The Engineering Lead will work directly with six groups funded as part of Schmidt Sciences' Virtual Earth Systems Research Institute (VESRI) to directly address specific computational and research software needs of climate scientists across an international spread of University-based climate modelling groups and national labs. The team of RSEs that this post will manage also interacts with researchers based at ICCS. Thus, this leadership role provides a unique opportunity to be involved in projects directly connected to climate science but also broader research into supporting climate science through computer science, software engineering, and data science.

The Engineering Lead will collaborate with the Head of Research Software Engineering and the Computer Science lead. The post also includes funding to support travel to conferences and for training activities to support career development as well as an affiliation with Queens' college.

Essential and desirable requirements for the role can be found in the further particulars for the role. When considering the criteria please ensure to reflect on your experience in the broadest sense including transferable skills.

We are keen to recruit an Engineering Lead with a specialism in a relevant area such as: AI/Machine Learning Climate Science/Numerical Modelling High-Performance Computing experience It is not a requirement to have experience in all of the areas.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way, or remotely with only minimal office attendance.

If you have any questions regarding the role or the application process, please contact iccs@maths.cam.ac.uk

Fixed-term: The funds for this post are available until 31 January 2028 in the first instance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to iccs@maths.cam.ac.uk

Please quote reference VC41086 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

VC41207 HPC Data Centre Specialist

Jobs - Mon, 08/04/2024 - 00:00

As an HPC Data Centre Specialist, you will be responsible for planning, integrating and maintaining the data centre infrastructure owned by the Research Computing Services (RCS). You will work on technical, physical and software infrastructure projects, to ensure that RCS infrastructure is reliable, secure, and efficient. You will lead and mentor HPC Data Centre Technicians in their daily work, you will ensure that, alongside the HPC Data Centre Infrastructure Manager, their work is clearly planned, checked and signed off. You will have experience working in an agile environment both in maintaining existing and building new HPC Infrastructure hardware.

There are 2 roles available; one role is server focused, the other is network focused, the role responsibilities are:

Network focused role responsibilities

  • Maintain the configuration of the ethernet switches onsite, employing templated techniques such as configuration deployed via ansible.
  • Ensure that network hardware is secure, accessible and operational.
  • Data connection design for new integrations.
  • Asset management of network hardware and data connections.
  • HPC fabric network (i.e. InfiniBand) topology design and integration.
  • BoM creation for ethernet and InfiniBand based on design brief.
  • L2 and L3 network fault escalations.

Server focused role responsibilities

  • Monitor and maintain the power load, including the implications of adding new hardware, phase balancing, PDU selection and configuration.
  • Monitor and maintain cooling systems experience with RDC's and DLC is a strong advantage.
  • Assist (alongside vendors and the HPC Data Centre Infrastructure Manager) with the design of cooling for new systems.
  • BoM creation for server, cooling and power based on design brief.
  • Initial startup configuration of servers such as BMC (Baseboard Management Controller).
  • Ensure that servers and cabling is finished to a high standard for new integrations.
  • L2 and L3 server fault escalations.

Responsibilities which apply to both roles:

  • Hardware - asset management, health monitoring.
  • Planning - integration and maintenance.
  • Services - assist with the smooth running of the fault rota, triage requests from internal customers such as the platforms team and the RSE team.
  • Lead and mentor HPC Data Centre Technicians.
  • Contractor management, such as managing data cablers during hardware integrations.
  • Manage relationships with vendors and service providers to ensure that the infrastructure is supported and maintained.
  • Develop and maintain documentation for the infrastructure and its processes.
  • Keep up to date with emerging technologies and trends in research computing.

Please indicate with your application whether you are interested in the server focused role or the network focused role.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact Joe Bishop (jrs206@cam.ac.uk)

Please quote reference VC41207 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Deputy Service Manager

Jobs - Fri, 22/03/2024 - 00:00

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The user administration team within the UIS is a small and busy team providing accounts for the whole University. The Deputy Service Manager plays a crucial role in supporting the User Administration Manager with all aspects of user account management within the University.

This includes tasks such as creating, modifying, and deleting user accounts, managing user access permissions and ensuring compliance with University policies and security standards. A large part of the role is communication directly with users, colleges and inter-departmental communication.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

Responsibilities

User Account Management:

  • Process user account requests (creation, modification, deletion) in a timely and accurate manner.
  • Verify user information and ensure compliance with the university policies.
  • Assign appropriate access permissions based on user roles and responsibilities.
  • Reset user passwords and troubleshoot login issues.
  • Manage group memberships and access controls.
  • Maintain accurate and up-to-date user account records.

Security and Compliance:

  • Respond to security incidents promptly and effectively.
  • Stay up-to-date on relevant security threats and vulnerabilities.

Support:

  • Provide first-line support to users regarding user accounts and access permissions.
  • Answer user questions and address concerns in a timely and professional manner.

Project Management:

  • Assist with the implementation of new user account management systems and processes.
  • Participate in projects related to user access governance and identity management.
  • Document user account management processes and procedures.

What you will need:

  • Experience with user administration tools and systems: This could include Active Directory, Entra ID, or other commercial Identity and Access Management systems used for creating, managing, and provisioning user accounts.
  • Understanding of user permissions and access control: You'll need to know how to assign different levels of access to users based on their job roles.
  • Proficiency in troubleshooting user account issues: Users will inevitably run into problems with their accounts, so you'll need to be able to diagnose and resolve these issues.
  • Excellent communication and interpersonal skills: You'll need to be able to communicate clearly and concisely with both technical and non-technical users.
  • Ability to work independently as well as part of a team.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40928 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Business Analyst

Jobs - Mon, 18/03/2024 - 00:00

An opportunity has become available at University of Cambridge for an experienced Senior Business Analyst with a background in the delivery of digital products and services.

This role is part of University Information Services (UIS). We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University. You will join a growing team of Business Analysts, User Researchers, Product Managers & Designers working to transform products and services used by the University's staff and students.

As Senior Business Analyst you will make sense of our most complex landscapes, working with stakeholders to ascertain true business needs. Investigating the impact of potential changes on existing systems, as well as conflicts and synergies with other in-flight or planned work, you will present thoroughly considered options and recommend the optimum course of action. You will have line management responsibility for up to four Business Analysts.

This is a permanent role split between University Information Services' modern offices on the West Cambridge Site and working from home. We offer flexibility of working hours together with a generous pension and holiday allowance.

As a Senior Business Analyst you will:

  • Carry out Business Analysis on projects, products or services of large scale and/or high complexity.
  • Actively lead scoping and planning of Business Analysis work in the area you are assigned, overseeing the work of other Business Analysts.
  • Select, adopt, and adapt the appropriate methods, tooling and techniques based on predictive (plan-driven) or adaptive (agile) approaches.
  • Work with stakeholder groups to understand their business needs and identify their communication and relationship needs related to change management.
  • Have line management responsibility for up to four Business Analysts within the team.

Are you the right candidate?

  • You're comfortable with complexity and ambiguity and are able to work as high-level, or as detailed, as the task requires.
  • You're adept at working with stakeholders at all levels.
  • You have a wealth of experience working as part of a multi-disciplinary delivery team to shape and build digital products and services.
  • You have expert knowledge and extensive experience applying business analysis tools and techniques.
  • Line management experience or a keen desire to develop others.

Please submit your CV and cover letter to apply for this position. If you have any queries before applying, please contact Carys.Hayler@uis.cam.ac.uk.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40943 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Network Systems Specialist

Jobs - Fri, 15/03/2024 - 00:00

The University Information Services (UIS) has two new permanent full-time Grade 8 positions for Senior Network Specialists within the Network Systems Team. Under the guidance of the Senior Engineering Lead (Underlay Networks), and working within a highly supportive and collaborative team of ten, you will be jointly responsible for designing, building, operating and supporting:

  • The University's internet connections to its supplier, Janet.
  • The University Data Network (UDN), our backbone network.
  • The Data Centre Network (DCN).
  • Multiple customer networks.

The broad spectrum of activities include:

  • Managing multiple network delivery projects, co-ordinating with stakeholders inside and outside the UIS and University.
  • Input into the design and development of various interconnected multi-vendor network systems using Cisco, Aruba and Fortinet equipment.
  • Monitoring the network estate to detect and resolve operational issues acting as third line support to assist in the resolution of escalated issues.
  • Timely response to customer service requests, such as standard switch and routing changes and applying changes to the University DNS (acting as the University Hostmaster).
  • Maintaining relevant and up to date technical skills to help colleagues develop their skills through knowledge exchange, specialist advice and consultancy.

You should have the following skills and experience:

  • Demonstrable evidence of working in a dynamic IT environment, managing technical activities and tasks, delivering complex networking projects and configuring network devices such as switches, routers and firewalls.
  • Expert knowledge of IT networking, specifically advanced switching and routing technologies and concepts, preferably to CCNA level (certification desirable but not required) layer 2 and 3 protocols, such as VLANs, Ethernet, ARP, LLDP, DHCP, DNS, OSPF, IS-IS, BGP, you should understand how they are configured and how to troubleshoot issues. A complete understanding of IP subnetting is essential (IPv4 and IPv6).
  • Evidence of developing and applying an understanding of a new technology to design network solutions and services that meet business objectives.
  • Evidence of effectively sharing technical knowledge and skills to support the development and learning of colleagues.
  • Ability to build relationships with colleagues and customers at all levels of the organisation. Excellent written and verbal communication skills, and able to use your own initiative.

The team have many exciting projects over the coming years, such as overhauling the Janet connection for increased bandwidth and security, making use of Software Defined Networking and exploring dynamic Network Access Control (NAC) services.

This role offers exposure to true enterprise-level network technologies and concepts at scale, as such your will be at the forefront of shaping the University's networks. We highly encourage staff development, you will be offered ample training and learning opportunities. So, if you always wanted a CCNA, or want to develop towards CCNP, this role is for you.

You should have either a degree, Level 6 vocational qualification, industry standard certification or be able to demonstrate an equivalent level of experience.

Plenty of support and instruction will be provided so you are strongly encouraged to apply regardless of meeting all criteria listed in the skills and experience section.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact Mike Warren (mcw25@cam.ac.uk)

Please quote reference VC40896 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer (Drupal)

Jobs - Fri, 08/03/2024 - 00:00

The University of Cambridge's Information Services (UIS) is seeking an experienced Senior Software Developer specialising in the Drupal Content Management System (CMS) to join our Drupal team, which sits within the wider DevOps Division of 40 engineers.

The University of Cambridge is in the middle of a five year Digital Presence Programme, looking at all aspects of how we deliver websites. The successful applicant has a fantastic opportunity to help build and shape the next generation of Cambridge University Drupal websites. They will also be involved in supporting our existing substantial portfolio of over 500 websites, working with customers across all parts of the University.

We are looking for someone who would embrace this exciting and challenging opportunity to make a difference to the whole of the Cambridge University online community.

Ideally you will have experience in:

  • Designing, building and maintaining a variety of Drupal Websites (versions 9/10, and 7).
  • Writing custom Drupal modules in Drupal 9/10 and Drupal 7.
  • Expert coding in PHP (inside and outside of Drupal).
  • Front end development for Drupal (HTML/CSS/Twig/JavaScript - PHP Template a bonus)
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests as well as functional tests leveraging Selenium and BrowserStack and integrating them with GitLab CI pipelines..
  • Working in a cross functional service team with other engineers but also with other roles like communications, marketing, etc.
  • Working in a DevOps environment , demonstrating ownership of the full end-to-end system lifecycle.
  • CI and/or CD pipelines (GitLab preferable).
  • Using Git as your daily revision control system.
  • Mentoring other developers.

Ideally, you can:

  • Show experience with Next.JS, React and/or some fluency in other languages and web frameworks.
  • Show experience of maintaining large numbers of Drupal websites at scale.
  • Show experience with cloud technologies or Drupal cloud platforms.
  • Learn new skills independently and proactively and constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Show experience using Cloud Technologies (Google Cloud preferable), CI/CD (GitLab preferable) and configuration management tools.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • See activities through to completion, meeting deadlines and matching your pace to the urgency of the situation.
  • Convince and provide work direction and leadership to colleagues.
  • Demonstrate an excellent understanding of agile practices.
  • Show passion for innovation and excellence.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC37244 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Principal Cloud Engineer (Fixed Term)

Jobs - Thu, 07/03/2024 - 00:00

We are looking for a talented Principal Cloud Engineer to provide technical leadership to an exciting new initiative to develop the UK Regional Centre (UKSRC) for the Square Kilometre Array, the world's largest radio telescope.

The successful candidate will become part of a dynamic team developing advanced High Performance Computing (HPC) solutions and shared cloud platform technologies and will provide cloud systems leadership to all UKSRC sites.

You'll be responsible for leading a team of cloud engineers to develop cloud infrastructure and science platforms for the UKSRC, working in collaboration with National and International colleagues to design, deliver, operate and support cloud infrastructure and HPC resources.

Responsibilities:

*Lead the design, development, and maintenance of our OpenStack-based cloud infrastructure.

*Collaborate with cross-functional teams to ensure seamless integration of OpenStack components.

*Collaborate with other UKSRC and international teams to design, deliver and support the UKSRC technical programme.

*Stay current with industry trends and emerging technologies to propose innovative solutions and continuously improve our cloud infrastructure.

*Provide technical leadership and mentorship to junior engineers, fostering a collaborative and innovative team culture.

*Implement and enhance DevOps practices in automation, deployment and monitoring.

*Collaborate with Architecture leads to ensure that solutions align to UK and international design templates.

Qualifications and experience:

*A Masters or PhD degree or relevant experience in Computer Engineering or Computer Science.

*Extensive experience of creating, installing and managing cloud computing solutions.

*Experience developing OpenStack environments.

*Experience with DevOps tools and practices, including CI/CD pipelines, configuration management, and infrastructure as code.

*Experience of gathering requirements and creating solutions to meet customer and business criteria.

*Experience of working in a scientific environment and/or providing support to researchers.

*Proven ability to manage highly technical, virtual, teams.

*Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

*Knowledge of Linux, Python, Kubernetes, Docker, HPC and GPU-accelerated computing frameworks desirable.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows.

Fixed-term: The funds for this post are available until 31 March 2026 in the first instance.

Upon acceptance of an offer the successful candidate will be required to undergo a basic disclosure and a security check.

We welcome applications from individuals who wish to be considered for flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to wjt27@cam.ac.uk

Please quote reference VC39719 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

AV Infrastructure Engineer

Jobs - Wed, 28/02/2024 - 00:00

The University of Cambridge's Information Services (https://www.uis.cam.ac.uk/careers) is looking for an AV Infrastructure Engineer to join a cross functional, multi-skilled, and diverse service team in charge of delivering the University of Cambridge Lecture Capture service.

The University's Lecture Capture service is used by more than 20,000 staff and students, currently deployed to more than 120 spaces, and recording more than 20,000 hours a year. Your work will have a significant impact on the reputation of one of the world's leading universities.

The University of Cambridge's Information Services prioritises and is committed to personal development, collaboration and teamwork.

You will:

  • Design AV architecture for the University's Lecture Capture service, including integration, based on needs and requirements.
  • Create an AV implementation plan for these designs.
  • Implement, configure, and test AV equipment based on these implementation plans.
  • Monitor and evaluate industry standards and best practices in AV, providing subject matter expertise.
  • Manage, survey, design, install, commission, document, support, and maintain Lecture Capture installations across the University.
  • Be responsible for the support and maintenance of all AV components in all University's Lecture Capture service locations.
  • Configure software supporting AV hardware components.
  • Be the subject matter expert and provide consultation services to large AV projects managed by other University Divisions, to ensure the project's compatibility with the University's Lecture Capture service.
  • Develop and maintain relationships with teaching, administrative, and IT staff across the various Schools, Faculties, Departments, and Colleges of the University.

You will have experience with:

  • Designing and installing integrated modern over the network AV systems (AV switching and distribution, audio processing, video and audio capture, and control system products), such as Dante, Crestron, QSC, Shure, Birddog. Including automation of audio and video capture.
  • QSC and Crestron programming environments.
  • Supporting and troubleshooting both legacy and modern networked AV systems in a large campus in higher education or enterprise environments.
  • Supporting users on a wide range of issues.
  • Developing user documentation and training users on the use of AV systems.
  • Supporting video assisted technology in teaching, such as lecture capture and web video conferencing.

If you are interested in this opportunity and want to know more, don't hesitate to contact Abraham Martin, Head of Development and Operations, at amc203@cam.ac.uk. Informal chats are welcome.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40687 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Service Desk Analyst

Jobs - Mon, 26/02/2024 - 00:00

The University Information Services (UIS) Service Desk is the first point of contact for IT Incidents, Requests and queries from across collegiate Cambridge estate, be they, academics, students, staff or IT "Computer Officers" in colleges and departments.

The Service Desk sets the standard of customer service, helping to support, develop and deliver services provided by UIS Teams. During the supported hours of 08:30-17:00 Monday to Friday, the Service Desk team provides first and second line support, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The team comprises of Service Desk Analysts, Senior Service Desk Analysts, Deputy Service Manager, ITSM Manager, the User Administration team and the Service Desk Manager

Key Duties and Responsibilities:

The Service Desk Analyst is responsible for the effective delivery of a customer-focused, professional IT support service. Service Desk Analysts are expected to work effectively as part of a team. They are directly supported by the Senior Service Desk Analysts, Deputy Service Manager and Service Desk Manager, and are also supported by other UIS teams via chat channels.

Service Desk Analysts work with autonomy, delivering a consistent, high quality service following departmental processes and procedures. Analysts take ownership of incidents and requests and collaborate with colleagues within IT Services and beyond in order to deliver innovative, appropriate and timely solutions via video calls, Teams chat, ITSM email and by scheduled appointment.

This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge.

Skills, Qualification and Experience:

The role holder is expected to have A-level standard of education or equivalent level of practical experience. Experience in a IT support role is essential and applicants would be expected to have comprehensive experience in Microsoft operating systems and their applications packages. Some experience of Apple Macintosh and popular applications is desirable.

Excellent communication and customer service skills are critical for the role. The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely professional manner.

Benefits of working for the University of Cambridge:

Working in an open, friendly and collaborative team.

An extremely competitive and tax efficient pension scheme Cambridge University Assistants' Contributory Pension Scheme (CPS)

Our employees are also eligible for a wide range of competitive benefits and services. We give access to numerous discounts on shopping, health care, financial services and public transport.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Should you have any queries about this application please email servicedeskmanager@uis.cam.ac.uk

Please quote reference VC40626 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

User Researcher (Fixed Term)

Jobs - Mon, 26/02/2024 - 00:00

Are you looking for a user research role that gives you the opportunity to be part of a large transformation and make your mark on an organisation rooted in history? The University of Cambridge is looking for a User Researcher.

Who you'll be working with

We're part of the Product and Service Design Division along with experts in UX and service design, data science, business analysis and product management. We work closely with content designers, product managers and delivery managers from Cambridge's University Information Services as well as subject matter experts across the University.

What you'll be working on

Your work will be split across related workstreams:

Re-platforming and content rationalisation

The University of Cambridge are undertaking a major redesign and re-platforming programme for our external websites (cam.ac.uk). A big part of this redesign is content rationalisation - the slimming down of our content so that it is ready for the future platform. This will involve working with teams across the university to build a user first approach to all our content.

Cambridge Web Agency (CWA)

CWA is a proposed, in-house agency which will deliver websites for the University of Cambridge. CWA will aim to meet the website needs of the institution whilst continually improving the web estate, with responsibility for the overall user experience. This next generation web agency will have accessibility, inclusion and sustainability at its core. The agency will define a new model for how Cambridge organises and structures our many websites and establish improved online publishing processes for content within those websites. A key deliverable of the agency is developing our future platform moving from a website built around business units to a website focused on user journeys.

What you'll be doing

  • Planning and carrying out discovery research to inform the design of user journeys that may span multiple websites, as well as the design of individual websites.
  • Measuring website usage and usability using a mix of moderated and unmoderated tools and techniques, to inform the iterative design and optimisation of websites.
  • Collecting and analysing ongoing user feedback and analytics data on live websites, to assess what is working well and less well for users and to identify key areas for improvement.
  • Conducting research with content creators and editors, to ensure their needs are met and their experience is optimised.
  • Designing and carrying out other research with user and stakeholder groups in line with the changing needs of the workstreams you are assigned to.

This project requires experience of end-to-end user research (discovery through testing of concepts, prototypes and live services), as part of multi-disciplinary agile teams. As User Researcher you would be responsible for designing and executing research for re-platforming, content rationalisation and Cambridge Web Agency, as part of your multi-disciplinary delivery team and with coaching and support from Senior User Researchers. Experience working closely with content specialists, as well as designers, would be ideal.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact David Marshall (dm622@cam.ac.uk)

Please quote reference VC40648 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs