UIS jobs

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.

As a Customer Support Administrator you will:

• Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
• Liaise directly with University staff from all departments and colleges over order & billing enquiries.
• As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
• Review, develop and maintain office processes and procedures to provide efficiencies where possible.

This role is offered on a permanent contract, usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.

What you will need:

• Experience of working in an administrative role.
• Experience of working in a customer service role.
• Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
• Excellent organisation skills, accuracy and attention to detail.
• Excellent verbal, written and interpersonal communication skills.
• Proven ability to develop and maintain your own knowledge in your field.
• Proven experience of managing orders, invoicing & billing queries.
• Experience of working in an IT department would be desirable.
• Experience of dealing with corporate mobile phone contracts would be desirable.
• Experience of supporting communication services (e.g. MS Teams, Zoom, etc.) would be desirable.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to recruitment@uis.cam.ac.uk.

Please quote reference VC50700 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The post is offered to internal candidates of the University only

Embark on a rewarding IT career without being a developer! If you have experience in creating and maintaining teaching timetables and aspire to step into IT, we want to hear from you. Bring your positive attitude, genuine passion for excellence and eagerness to learn.

Join our dynamic team at the University Information Services, contributing to the support of the university's timetabling and room booking systems. From initial system implementation to ongoing support, you'll acquire extensive experience in new enterprise technologies. Gain subject matter expertise in our timetabling systems, actively participating in large project implementations and providing continuous systems support.

Collaborate with users, providing guidance on leveraging information technology for business objectives and effective problem-solving. Dive into user requirements, explore IT solutions, oversee enterprise system implementations, and provide ongoing support for issues and change requests. Engage with in-house development teams and external vendors, offering your expertise and support.

While the work can be challenging, it's undeniably rewarding. This role serves as an excellent entry point for a career in IT, exposing you to diverse challenges and providing essential skills for professional growth. We will provide all necessary training as well as support from a very welcoming team.

The successful candidate is expected to take up the post from 23 November 2026.

Main Responsibilities

• Provide functional support for university timetabling and room booking systems.
• Investigate and resolve user queries and helpdesk tickets.
• Perform annual system configuration and maintenance.
• Gather, analyse and document requirements for system enhancements and projects.
• Research solutions and support project planning and implementation.
• Configure systems and conduct QA testing for new releases and enhancements.
• Create and maintain clear system, process and user documentation.
• Produce user guidance and training, including onboarding and in-person support.
• Work with development teams, suppliers and business stakeholders.
• Support system improvements and integrations.
• Drive continuous improvement by simplifying processes and enhancing user experience.

Qualifications & Essential and Desirable Skills

• Degree (2:1 or above) or equivalent experience.
• Experience creating and maintaining teaching timetables or using complex scheduling systems.
• Comfortable analysing datasets and producing reports.
• Problem-solving skills, able to investigate issues, identify solutions and make informed decisions.
• Proactive, organised and able to take ownership of tasks through to completion.
• Excellent communication skills.
• Able to produce accurate system, process and documentation.
• Enthusiastic self-starter with an interest in learning technologies and enterprise systems.
• Positive, customer-focused attitude able to build working relationships.
• Proficiency in Microsoft Office (inc. Excel) is essential; experience using collaboration and project tools (e.g. Confluence and Jira) is desirable.
• Experience with API development, system integration or data exchange between enterprise services is desirable.
• Business analysis, requirements or change management experience is desirable.
• Experience supporting or contributing to project implementation or project management activities is desirable.
• Knowledge of estate planning, space management or facilities management is desirable.
• Experience working with data analysis, reporting, data quality or data management (for example, in a data-focused role or apprenticeship) is desirable.
• Administrative experience with enterprise IT systems is desirable.
• Interest in technical development, automation or system configuration is desirable.

We welcome applications from individuals who wish to be considered for flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to recruitment@uis.cam.ac.uk.

Please quote reference VC50696 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

In the face of the present climate crisis, there is a pressing need for skilled software engineers to aid climate scientists in delivering a new generation of climate models. The Institute of Computing for Climate Science (ICCS) is a multi-disciplinary institute that has been established to develop and deploy machine learning and computational tools to advance the understanding of climate systems and inform decision-making for both climate change prediction and mitigation.

A core part of the Institute is our team of Research Software Engineers (RSEs) who reside in Research Computing Services. ICCS RSEs work closely with several international teams of climate scientists, including the Schmidt Sciences' Virtual Earth Systems Research Institute, to develop and improve climate modelling tools and work with other members of ICCS to identify and implement projects which can have a wider impact.

We seek to appoint a Senior AI RSE for our RSE team. This position provides a unique opportunity to be involved in research projects directly connected to climate science, and broader research into supporting climate science through computer science, software engineering, and data science. The post also includes funding to support travel to conferences and for training activities to support career development.

Essential requirements for the role include:

• An advanced (M.Sc., Ph.D. or equivalent) degree in a STEM discipline or relevant experience.

• Ability to work with highly complex code.

• Experience in planning and delegation in a project management environment.

• Ability to digest technical documentation and synthesise solutions to software infrastructure problems.

• Proficient in one or more programming languages such as Fortran, C++, C, Python

• Excellent communication and problem solving skills.

• Experience in software development and related productivity tools (e.g., Git/GitHub, JIRA).

• Ability to engage productively, with people of different backgrounds, nationalities and skill sets.

Experience in leveraging generative-AI techniques in code development and testing is essential for this role. The post holder will work with scientists to help scope and design their applications, in addition to guiding them on software engineering best practices and providing training on the use of genAI in code development.

This is a fixed term position. The funds for this position are available until 31 December 2028 in the first instance.

The University is supportive of hybrid working and this role allows the post holder to be office based or to work in a hybrid way.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Queries should be directed to recruitment@uis.cam.ac.uk in the first instance quoting reference VC50626.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

About the role

The University of Cambridge is seeking a hands-on Tech Lead and Engineer Manager to lead a team of engineers building new cloud-native services and modernising existing applications. You will combine technical leadership (including hands-on with people management, setting technical direction while growing your team.

This is a hybrid position based in Cambridge, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

Many of our services are public-facing, supporting ~60,000 University members, so your team's work directly affects the reputation of one of the world's leading universities.

We build using modern web architectural standards emphasising APIs, automation, and CI/CD, maintain a DevOps culture, and are "open by default". Our stack includes Google Cloud, Terraform, GitLab, Python, Django, React, and TypeScript. See our projects in GitLab at https://gitlab.developers.cam.ac.uk/uis/devops and our practices in our Guidebook at https://guidebook.devops.uis.cam.ac.uk/.

What we're looking for

You will be an experienced engineering leader, highly skilled in modern software development, testing, security, and operations, and an expert in:

• Architecting secure-by-design web applications and APIs with a focus on maintainability and stability, using clean code.
• Integrating applications via APIs, event buses, and / or asynchronous tasks.
• Packaging applications in Docker and building CI/CD pipelines in GitLab to deploy to Google Cloud using Terraform.
• Running services in production: reliability, observability, and incident response against clear SLOs.
• Applying testing best practices and conducting thorough code reviews.
• Using AI coding assistants effectively, writing clear prompts, critically reviewing AI-generated code, and taking responsibility for its correctness, security, and maintainability.
• Adopting AI strategically and securely across your team and services, setting good practice for its safe use.
• Managing technical and delivery risk, including threat modelling, data protection, and compliance.
• Driving improvements in architecture, standards, and processes, balancing new delivery against technical debt, and choosing whether to switch off, extend, build, or buy.

Ways of working:

• Stay hands-on, contributing high-quality production code, designs, and reviews, and leading by example, while balancing this with your management responsibilities.
• Communicate clearly and collaborate with colleagues and users to gather and break down requirements.
• Focus on delivery, and drive work to completion, while continuously improving existing services.
• Learn new skills proactively.

What you'll be responsible for:

• Leading, mentoring, and coaching your cross-functional team using an agile, DevOps approach: one-to-ones, objectives, appraisals, career growth, and addressing underperformance.
• Recruiting, interviewing, and onboarding engineers, and planning team capacity and workload.
• Managing requirements, priorities, and dependencies across products and teams, including sprint scheduling and backlog grooming.
• Tracking delivery and team-health metrics, and reporting progress and risks to leadership.
• Owning budget, SaaS, licensing, and supplier decisions, with competitive analysis of options.
• Setting technical direction and championing engineering quality, security, and knowledge-sharing, including our Guidebook, runbooks, and architecture decisions.

You will join a team of Tech Leads and Engineer Managers, reporting to the Head of Development and Operations (DevOps).

You don't need to tick every box; if you're excited about this role, we'd encourage you to apply.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Abraham Martin, Head of Development & Operations, at amc203@cam.ac.uk

Please quote reference VC50584 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

In the face of the present climate crisis, there is a pressing need for skilled software engineers to aid climate scientists in delivering a new generation of climate models. The Institute of Computing for Climate Science (ICCS) is a multi-disciplinary institute that has been established to develop and deploy machine learning (ML) and computational tools to advance the understanding of climate systems and inform decision-making for both climate change prediction and mitigation.

A core part of the Institute is our team of Research Software Engineers (RSEs) who reside in Research Computing Services. ICCS RSEs work closely with several international teams of climate scientists, including the Schmidt Sciences' Virtual Earth Systems Research Institute, to develop and improve climate modelling tools and work with other members of ICCS to identify and implement projects which can have a wider impact.

We seek to appoint a Senior ML RSE for our RSE team. This position provides a unique opportunity to be involved in research projects directly connected to climate science, and broader research into supporting climate science through computer science, software engineering, and data science. The post also includes funding to support travel to conferences and for training activities to support career development.

Essential requirements for the role include:

• An advanced (M.Sc., Ph.D. or equivalent) degree in a STEM discipline or relevant experience.

• Experience in leading on the development of software, in particular in terms of using machine learning in modelling and simulation.

• Ability to guide scientists in software engineering and ML best practices and help to implement these within teams.

• Experience in planning and delegation in a project management environment.

• Proficient in one or more programming languages such as Fortran, C++, C, Python

• Excellent communication and problem solving skills.

• Experience in software development and related productivity tools (e.g., Git/GitHub, JIRA).

• Ability to engage productively, with people of different backgrounds, nationalities and skill sets.

A core part of the role will involve assessing the suitability of using ML tools in numerical simulations and developing ML solutions to optimise model performance. The post holder will also engage with stakeholders to communicate ethical considerations on AI and data.

This is a fixed term position. The funds for this position are available until 31 December 2028 in the first instance.

The University is supportive of hybrid working. This role allows the post holder to be office based or to work in a hybrid way.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Queries should be directed to recruitment@uis.cam.ac.uk in the first instance quoting reference VC50606.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

About the Role

We are seeking an organised and detail-oriented Finance/Accounts Assistant to join our finance team. Working as part of a supportive and experienced group, you will play a key role in maintaining accurate financial records, processing a wide variety of financial transactions, and ensuring the smooth day-to-day running of the department's financial operations.

This position offers an excellent opportunity to gain broad experience in university finance administration and to develop your professional skills in a dynamic and supportive environment.

Main Responsibilities

• Process supplier invoices, credit notes and expense claims; match invoices to purchase orders; reconcile statements; and resolve supplier queries.
• Review and close purchase orders, liaising with suppliers on deliveries, returns and discrepancies.
• Raise and issue customer invoices, collect and record incoming payments, and perform credit control activities.
• Run and review financial reports (UFS, COGNOS), exporting and analysing data to support departmental reporting.
• Transactional processing: Create routine purchase orders in line with requests and established processes. Where queries are raised, resolve anomalies between purchase order and invoice, liaise with suppliers with regard to goods received, coordinate returns. Review and investigate open purchase orders and other month-end and year-end reports.
• Maintain accurate financial records and documentation for audit purposes, ensuring data integrity across supplier databases.
• Act as the first point of contact for departmental financial enquiries, providing advice and guidance to staff on financial policies and procedures.

About You

You will have:

• Experience of working in an accounts or finance environment.
• Proficiency in Microsoft Office (especially Excel) and familiarity with financial reporting tools.
• Excellent attention to detail and strong organisational skills.
• Good communication skills and the ability to build effective working relationships with colleagues and external stakeholders.
• An A-level/NVQ Level 3 qualification (or equivalent level of experience).
• You will also demonstrate initiative, accuracy, and a commitment to providing high-quality financial support in a busy office environment.

Why Join Us

You'll be part of a collaborative finance community committed to professional excellence and continuous improvement. We offer a supportive workplace with opportunities for training and career progression, within a world-class academic institution.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to recruitment@uis.cam.ac.uk

Please quote reference VC50580 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

About the role

The University of Cambridge's Information Services is seeking an experienced Senior Software Engineer. You will join a multidisciplinary development team within a Division of 50 engineers building high-profile bespoke web systems and cloud-native services, and modernising existing applications.

This is a hybrid position, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

Our services are public-facing and support University staff and students (~60,000 people), meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.

Our technology stack is published in our Guidebook and comprises technologies like Google Cloud, Terraform, Docker, Python, Django, React, and TypeScript. We maintain a DevOps culture and use Scrum for our day-to-day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects the team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/

What we're looking for

You will be highly skilled in modern software development, testing, security, and operations, and be an expert in:

• Architecting secure-by-design web applications and APIs with a focus on maintainability and stability, using clean code.
• Integrating applications via APIs, event buses, and asynchronous tasks.
• Writing expert-level Python and Django, with working knowledge of TypeScript and React (or comparable languages and frameworks).
• Packaging web applications in Docker containers.
• Writing and applying efficient tests with good knowledge of testing frameworks and testing best practices.
• Conducting thorough code reviews.
• Using AI coding assistants effectively, writing clear prompts, critically reviewing AI-generated code, and taking responsibility for its correctness, security, and maintainability.
• Building CI/CD pipelines in GitLab to test and deploy web applications to the cloud using Terraform.
• Working with Google Cloud or similar cloud platforms.
• Managing software requirements, priorities, and dependencies.
• Driving improvements in technical architecture, standards, and processes, and choosing the right solution for the problem (switching off, extending, building, or buying).
• Debug effectively in unfamiliar applications.

Ways of working:

• Work in cross-functional teams using a DevOps approach, mentoring more junior engineers.
• Communicate clearly in both written and verbal forms, and collaborate with University colleagues, users, and business representatives to gather and refine detailed requirements.
• Focus on delivery while taking a continuous-improvement approach to existing services.
• Learn new skills proactively and stay current with modern practices.
• Apply AI tools pragmatically as they evolve, without compromising the quality, security, or ownership of the code you ship.
• Work across products and teams to build consistent architectures, thinking through their impact on other services and the wider organisation.
• Understand specifications and produce simple architectures from complex problems.
• Drive work to completion, adjusting pace to the urgency of the task.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Abraham Martin, Head of Development and Operations at amc203@cam.ac.uk

Please quote reference VC50478 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Are you looking for a delivery role that gives you the opportunity to be part of a team delivering digital services that make your mark on one of the world's leading education institutions? The University of Cambridge is looking for a Senior Delivery Manager.

Who you'll be working with

Delivery Managers work closely with product managers, developers, designers and business analysis from UIS as well as subject matter experts across the university.

What you will do

This role is initially required to manage delivery in the product team which supports the University's important work to attract and admit postgraduate students, and in future you may be asked to support other work in our teams supporting the University's world class education and research.

* What you will need*

• You will have proven experience managing digital products and services through the full lifecycle as a delivery manager / scrum master / agile project manager.

• You'll have worked as part of a cross-functional in-house product team / squad with development and operations integrated (DevOps).

• You'll have experience with a range of agile frameworks and methods in a digital setting and will be comfortable helping teams adapt to help them focus on delivery.

• You will be able to build relationships at all levels with experience of influencing and negotiating with key stakeholders to achieve goals.

What we can offer

• A salary of up to £59,966 (depending on experience).

• 41 days holiday per year including bank holidays.

• A generous pension.

• Hybrid working ¿ the team meets in the office once per week but we support a mix of in-office and remote working.

• A friendly and supportive team environment.

• The opportunity to shape and influence how we work.

We support flexible and family-friendly working and are open to non-standard working patterns. While this is advertised as a full-time role, we would consider applications from candidates who are looking to work less than full-time hours, and are open to applicants who live outside Cambridge but are willing to travel regularly to Cambridge

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Queries should be directed to recruitment@uis.cam.ac.uk in the first instance quoting reference VC50440.

Please quote reference VC50440 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

About the role

The University of Cambridge's Information Services is seeking an experienced Senior Software Engineer. You will join a multidisciplinary development team within a Division of 50 engineers building high-profile bespoke web systems and cloud-native services, and modernising existing applications.

This is a hybrid position, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

Our services are public-facing and support University staff and students (~60,000 people), meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.

Our technology stack is published in our Guidebook and comprises technologies like Google Cloud, Terraform, Docker, Python, Django, React, and TypeScript. We maintain a DevOps culture and use Scrum for our day-to-day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects the team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/

What we're looking for

You will be highly skilled in modern software development, testing, security, and operations, and be an expert in:

• Architecting secure-by-design web applications and APIs with a focus on maintainability and stability, using clean code.
• Integrating applications via APIs, event buses, and asynchronous tasks.
• Writing expert-level Python and Django, with working knowledge of TypeScript and React (or comparable languages and frameworks).
• Packaging web applications in Docker containers.
• Writing and applying efficient tests with good knowledge of testing frameworks and testing best practices.
• Conducting thorough code reviews.
• Using AI coding assistants effectively, writing clear prompts, critically reviewing AI-generated code, and taking responsibility for its correctness, security, and maintainability.
• Building CI/CD pipelines in GitLab to test and deploy web applications to the cloud using Terraform.
• Working with Google Cloud or similar cloud platforms.
• Managing software requirements, priorities, and dependencies.
• Driving improvements in technical architecture, standards, and processes, and choosing the right solution for the problem (switching off, extending, building, or buying).
• Debug effectively in unfamiliar applications.

Ways of working:

• Work in cross-functional teams using a DevOps approach, mentoring more junior engineers.
• Communicate clearly in both written and verbal forms, and collaborate with University colleagues, users, and business representatives to gather and refine detailed requirements.
• Focus on delivery while taking a continuous-improvement approach to existing services.
• Learn new skills proactively and stay current with modern practices.
• Apply AI tools pragmatically as they evolve, without compromising the quality, security, or ownership of the code you ship.
• Work across products and teams to build consistent architectures, thinking through their impact on other services and the wider organisation.
• Understand specifications and produce simple architectures from complex problems.
• Drive work to completion, adjusting pace to the urgency of the task.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Abraham Martin, Head of Development Operations, amc203@cam.ac.uk

Please quote reference VC50396 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Fixed-term: The funds for this post are available for 1 years in the first instance.

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS's team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

University Information Services (UIS) is seeking an experienced IT Senior Engineer for a 1-year fixed-term contract. This role will directly support multiple departments in the School of Physical Sciences (SPS), in consecutive 3 month projects focussed on a one department at a time, in closing specific compliance gaps with the Systems Management Policy (SMP), which is central to the University's cyber security strategy.

The post is a practical, delivery-focused position and will involve collaborating with local IT staff, researchers, and administrators. You will support the rollout of key technologies required to meet some of the compliance expectations of the SMP.

Successful candidates will have hands-on experience working with medium to large Linux server environments, alongside strong communication skills, excellent technical troubleshooting abilities, and a collaborative approach.

The role will be managed by UIS and based out of the Central Support Hub. The work will require the role-holder to be physically present in departments. The successful post holder will report to the Head of Infrastructure Service Development and Planning.

What you will do

As an IT Senior Engineer responsible for specific tasks relating to Linux servers, you will:

• Assist with the registration of IT assets into the school's central asset register.
• Assist departments with the deployment of Tanium to all relevant devices in the scope of the SMP
• Document associated network ranges for devices deployed with Tanium
• Support the installation of EDR on eligible endpoints
• Identify any scientific and specialist equipment that may require exemption or alternative compliance approaches

• Provide guidance to departments on SMP requirements and act as a liaison with UIS specialist teams where needed

• Secondary responsibilities, as time permits:

• Supporting local IT teams in closing specific compliance gaps
• Sharing technical guidance and best practices related to SMP implementation

What you will need

• Linux Server systems administration.
• Full stack understanding of how different layers of IT interoperate, from networking up to the application / service level. VMware hypervisor, networking and automation are useful skills to have.
• Strong troubleshooting skills
• Good communication, organisational and problem-solving skills

The benefits

You can expect to receive:

• a competitive salary with automatic service-related progression and annual cost-of-living increases
• a generous annual leave allowance of 41 days per year (including bank holidays)
• access to a hybrid pension scheme with attractive employer contributions
• access to a range of shopping and travel discounts through the Cambens scheme.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Chris Garrett, UIS Head of Backend Infrastructure, at ctg24@cam.ac.uk

Please quote reference VC50185 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

About the Service Desk

The University of Cambridge Service Desk is the single point of contact for IT support across the University. Our vision is to be a trusted, externally accredited Service Desk, recognised for professionalism, consistency, and quality. Our mission is to deliver fast, accountable IT support, ensuring issues are owned, progressed, and resolved with clarity and care.

We operate to Service Desk Institute (SDI) standards, with ITIL aligned processes and a strong culture of continual service improvement.

The Role

As a Service Desk Analyst, you will be a first point of contact for IT incidents and requests, supporting staff and students across the University. You will take end to end ownership of cases, providing clear communication and ensuring timely resolution or escalation in line with the Incident Management process.

This is a customer facing role where professionalism, attention to detail, and consistency are essential.

Key Responsibilities

Incident and Request Management

• Act as the first point of contact via approved support channels.
• Log, categorise, prioritise, and manage tickets in line with agreed processes.
• Take ownership of incidents and requests through to resolution or escalation, providing regular updates.
• Apply structured troubleshooting to restore service as quickly as possible.
• Identify repeat issues or trends and contribute to Problem Management by escalating appropriately.

Service Quality and Customer Experience

• Deliver a professional, respectful, and inclusive service aligned with University values.
• Ensure accurate ticket records, clear written updates, and high data quality.
• Work to agreed service levels and contribute to team targets for customer satisfaction and SLA performance.

Knowledge and Continual Improvement

• Use and contribute to the Service Desk knowledge base to support consistent resolution and first time fixes.
• Participate in quality assurance, feedback reviews, and coaching.
• Contribute ideas to Continual Service Improvement (CSI) to improve services, processes, or user experience.

Teamwork and Collaboration

• Work closely with colleagues, resolver teams, and service owners to resolve issues effectively.
• Contribute positively to a culture of shared ownership, learning, and accountability.

About You

You enjoy helping people, communicate clearly, and take pride in delivering reliable service. You are organised, calm under pressure, and willing to follow defined processes to provide a consistent experience. You are keen to learn, develop your skills, and contribute to service improvement.

Essential

• Experience in a customer focused support or service environment (or equivalent transferable experience).
• Strong communication skills, written and verbal.
• Good organisational skills and attention to detail.
• Ability to work to processes and agreed service levels.

Desirable

• Experience in an IT service desk or ITSM environment (ITIL/SDI aligned).
• Familiarity with incident, request, and knowledge management.
• Experience using service management or ticketing systems.

Why Join Us?

Join a professionally recognised, accredited Service Desk, with a strong focus on development, learning, and quality. You will help support teaching, learning, and research within one of the world's leading universities while developing industry aligned service management experience.

We welcome applications from individuals who wish to be considered for flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Richard Kruller rk619@cam.ac.uk.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check, a health assessment and a security check.

Please quote reference VC49612 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.

As a Customer Support Administrator you will:

• Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
• Liaise directly with University staff from all departments and colleges over order & billing enquiries.
• As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
• Review, develop and maintain office processes and procedures to provide efficiencies where possible.

Temporary cover: This post is fixed-term for 1 years or the return of the post holder, whichever is the earlier.

The position is usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.

What you will need:

• Experience of working in an administrative role.
• Experience of working in a customer service role.
• Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
• Excellent organisation skills, accuracy and attention to detail.
• Excellent verbal, written and interpersonal communication skills.
• Proven ability to develop and maintain your own knowledge in your field.
• Proven experience of managing orders, invoicing & billing queries.
• Experience of working in an IT department would be desirable.
• Experience of dealing with corporate mobile phone contracts would be desirable.
• Experience of supporting communication services (e.g. MS Teams, Zoom, etc.) would be desirable.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Andy Heron abh39@uis.cam.ac.uk

Please quote reference VC49876 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

Fixed-term: The funds for this post are available for 9 months in the first instance.

The University of Cambridge's Information Services (UIS) are looking to recruit an HR Coordinator to join the UIS HR Team on a 9-month internal secondment basis to support with an upcoming recruitment campaign, as well as ongoing HR duties.

Reporting to one of the HR Advisers, you will join a friendly HR team and will work closely with colleagues across the Department, as well as the wider University such as the Compliance, Payroll, and Grading teams.

We are looking for an organised and proactive individual who will have previous HR experience and will have worked in a customer focussed HR environment. Knowledge of employment law and understanding of HR best practice are essential. You will be familiar with and have working knowledge and competence of IT packages such as Word, Excel and Outlook.

The ideal candidate will have recruitment experience, excellent communication skills, and take a proactive and flexible approach to their work. You will also have an understanding of confidentiality and have the ability to remain calm and professional as well as working collaboratively with others.

Some key responsibilities are:

• Providing clear and accurate advice to individuals and managers on HR and Recruitment policy and some employment relations issues.

• Co-ordinating the UIS recruitment processes.

• Conducting Right to work checks for new starters and existing University employees.

• Carrying out general administration relating to HR processes.

• Perform payroll related duties.

• Gather, collate and analyse HR and payroll data.

• Provide a clerical/secretarial service and arrange and attend meetings and take minutes/notes.

The role is offered on a hybrid working basis with the existing team attending on-site one day per week.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Queries should be directed to recruitment@uis.cam.ac.uk in the first instance quoting reference VC49917.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Temporary cover: This post is fixed-term for 12 months or the return of the post holder, whichever is the earlier.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

The University of Cambridge is seeking a highly organised and proactive Research Grants and Finance Coordinator to join University Information Services (UIS).

This pivotal role will support the administration of research funding and financial operations, contributing to the success of our innovative projects. UIS is a centralised department within the University. We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University.

The Department's Research Computing Services (RCS) has accumulated increasing levels of grant funding over recent years, working with both internal departments and external institutes. Research Computing Services (RCS) designs, deploys and maintains some of the world's highest-performance computational and data storage systems. We offer advanced, secure and scalable digital research infrastructure for the University, the wider UK academic community, and select commercial partners.

What you will be doing

• Manage the application process for research grants, ensuring compliance with funding body requirements.

• Oversee the financial administration of grants, including budget preparation, monitoring, and reporting.

• Collaborate with researchers and administrative staff to provide guidance on grant management and financial policies.

• Prepare financial reports and statements for internal and external stakeholders.

• Assist in the development of training and resources related to grant applications and financial management.

What we're looking for

• Strong understanding of research funding mechanisms and financial management.

• Excellent organisational and analytical skills, with a keen eye for detail.

• Proficiency in Microsoft Office, particularly Excel.

• Experience using Worktribe as well as the Universities Oracle Finance System would be beneficial.

• Effective communication skills and the ability to work collaboratively with diverse teams.

• Previous experience in grant administration or finance in an academic setting is highly desirable.

Why join us?

We offer a competitive package, including excellent benefits such as membership of the Contributory Pension Scheme, 36 days' annual leave inclusive of public holidays, and fantastic discounts at local businesses and thousands of retailers.

The University supports hybrid working, where some work is undertaken on University premises and some remotely. Our approach aims to enable as many staff as possible to work in a hybrid way where role requirements allow. Conversations about flexible working are encouraged. Please feel free to discuss flexibility prior to applying or at interview should your application be successful.

Further information on the role, person specification, benefits, and much more can be found in the Further Particulars.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Queries should be directed to recruitment@uis.cam.ac.uk in the first instance quoting reference VC49781.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The post is offered to internal candidates of the University only.

An opportunity has become available at UIS for an experienced Administrator to join the Information and Cyber Security Team. In this role, you will work closely with the team to provide efficient and high-quality administrative support for the cyber security risk reduction programme.

You will be responsible for coordinating security testing to Colleges. A key aspect of the role is acting as the central point of liaison between external service providers, internal colleagues and colleges across the University to plan and schedule security testing activities, including annual penetration testing cycles. You will support effective communication between all parties, ensuring that testing is carried out according to schedule and that outcomes are delivered to a high standard and within agreed timeframes.

Additionally, you will be delivering administrative support for staff and students in relation to cyber security compliance. This includes the timely preparation, dissemination and maintenance of compliance training, as well as producing regular reports for key stakeholders.

Given the breadth of the role, you will need to be highly organised and confident in managing multiple stakeholders and enquiries across the collegiate University. You will also provide wider administrative support to the team as required.

You will need to be highly organised as this role has many aspects to it dealing with stakeholders across the collegiate University in relation to the course and related enquiries. You will also provide additional administrative support to the team as required.

The successful candidate will have proven administrative experience and strong interpersonal skills demonstrating a proactive, helpful and service-oriented attitude. You will be proficient in using Microsoft Office software, including Word, Access, Excel and Outlook. Well-developed organisational skills, clear and effective communication skills (both written and verbal), and a high degree of self-motivation are essential. You must be able to work with a high level of accuracy, have good attention to detail and the ability to manage competing priorities effectively.

Fixed-term: The funds for this post are available for 1 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Dr Gabriela Ahmadi-Assalemi ga429@cam.ac.uk

Please quote reference VC49523 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.