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University Information Services

 

Agile Coach and Scrum Master

Jobs - Fri, 23/09/2022 - 00:00

An opportunity has become available at University Information Services (UIS), for an experienced Agile Coach and Scrum Master who embodies the values of Agile and embraces Servant Leadership.

You will support cross-functional teams focused on creating new, and improving existing, digital services used by the University's ~60,000 students and staff.

Your work will be varied and unique, including improving the experience of prospective students applying to Cambridge.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

Responsibilities

  • Facilitate Agile ceremonies for cross functional teams in a dynamic development environment.
  • Radiate information on team performance and progress utilizing key Agile metrics.
  • Guide teams through formation and support the formation of a team that practices UIS standards.
  • Work with the Service Owners and/or Product Manager to align the team with the product vision and sprint goals and participate in product backlog preparation activities.
  • Create an environment of collaboration within the team that allows for open dialogue and productive solutions for resolving conflicts.
  • Mitigate risks and communicate to leaders using best practices in Agile.
  • Clear impediments for the team and escalate organisational impediments to leadership as appropriate.
  • Coach teams to conduct continuous learning and improvement activities.
  • Engage in establishing and championing Agile best practices and creating. communities of practice across the organisation to build capability and excellence.
  • Leverage skills from coaching, facilitation, conflict resolution, and more to guide teams to embrace an Agile mindset.
  • Help improve and iterate UIS standards.

Skills

  • You have a deep understanding of Agile values, principles and methodologies, such as Scrum and Kanban, as well as scaling frameworks and principles, gained through hands-on experience.
  • You are able to find the right working style for the team rather than imposing rules from a specific brand of agile.
  • You are able to coach the team to resolve conflict and are able to quickly work through blockers.
  • You collaborate with and influence people at various levels.
  • You have extensive experience creating high performing distributed teams.
  • You possess strong interpersonal, organisational, oral and written communication, and time management skills.
  • You demonstrate excellent team building, coaching and mentoring skills.
  • You can pull on practical experience and examples to illustrate how the agile values and principles can be applied to real world situations.
  • You are passionate about continuous improvement.
  • You enjoy the role of a servant-leader in a fast-paced dynamic environment.
  • You enjoy the challenge of working in a virtual environment.

Experience

  • Experience working as Scrum Master or similar in Agile teams that implement modern, highly available, scalable, secure applications.
  • Experience with Agile Lifecycle Management tools such as GitLab or Jira, and Software Development Life Cycle and modern engineering practices like DevOps.
  • Experience working in an IT/digital role.
  • Experience in coaching, mentoring and/or communities of practice.
  • Experience leading Agile practices in an organisation

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Abraham Martin via email amc203@cam.ac.uk.

Please quote reference VC26837 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Transforming Research Support Programme Manager

Jobs - Tue, 20/09/2022 - 00:00

The Transforming Research Support (TRS) Programme has been initiated to transform the Research Lifecycle (from Opportunity to Publication and beyond) so that it delivers efficient support research University-wide including, Principal Investigators, Research Office, and Departmental support staff.

This programme management role is pivotal to the success of this important programme.

Reporting to the Portfolio Manager (Research), you will bring programme management skills and experience, and be responsible for managing the TRS Programme. The transformation will be underpinned by a SaaS solution(s) augmented by in-house micro services connected through an integration platform. You will lead on coordination, planning, budgeting, resourcing, scheduling, risk management, and implementation. You will understand the importance of the people side of change and integrating change management with programme delivery.

Candidates must be able to demonstrate significant programme management experience, managing suppliers and 3rd parties, and applying professional programme management processes to manage the delivery of projects that utilise a range of delivery methods and approaches. Demonstrable experience of SaaS implementations, micros services and delivering large-scale (up to £2m+) multi-project programmes is essential.

Funding for this post is available for 24 months. You will work closely with Programme Sponsors, the Research management team, School Secretaries, Departmental Administrators, other transformation programmes and stakeholders.

This role is based in University Information Services, but is very much a university-wide role, as the key areas affected by the transformation are the University's Schools, Faculties and Departments.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Kevin Brown via email Kevin.Brown@uis.cam.ac.uk.

Please quote reference VC31313 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

HR Transformation Programme Engagement and Adoption Lead (Fixed Term)

Jobs - Mon, 29/08/2022 - 00:00

The University has embarked on a new HR transformation programme which aims to transform our ways of working, capabilities and processes with the support of a new HR system. The programme will reduce the administrative burden for University Schools, Non School Institutions and Departments by implementing online processes (forms and workflow) whilst improving employee engagement and the employee experience. An exciting new role has been created to lead the engagement and adoption aspects of the programme.

The Engagement and Adoption Lead will work to drive faster adoption, higher utilisation and greater proficiency of the changes that impact staff to achieve positive results and outcomes. You will work closely with the Senior Change Management Specialist and wider programme team, HR management team, HR Business Managers, School Secretaries, Departmental Administrators and other stakeholders to collectively champion a shift in working practice. You will be responsible for user adoption, leading on the creation of engagement plans to support programme activities. Using your highly developed relationship building skills, you will identify resistance to change and proactively support individual staff members and line managers in the realisation of the benefits and outcomes of the transformation programme. The ideal candidate for the role will join us with experience of facilitating and promoting large-scale cross-organisational change initiatives and developing and delivering comprehensive engagement and adoption plans. You will be able to demonstrate an in-depth understanding of how people go through change, the process and appropriate tools and techniques to be applied to enable & sustain change. The ability to quickly build and maintain positive relationships and foster collaboration among team-members and stakeholders will also be key to your success in this role. Knowledge and experience of change management methodology (e.g. Prosci, ADKAR, APMG etc) change management principles and methodologies (e.g. Change Impact Assessments and Change Readiness activities) would be a distinct advantage, but not essential.

Fixed-term: The funds for this post are available for 3 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload your CV and Cover letter to the application. Please note that additional uploaded documents will not be considered as part of recruitment.

Interviews will be held week commencing 26 September 2022

For any queries regarding this position, please contact Danielle Attridge via email da392@cam.ac.uk.

Please quote reference VC32909 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Service Desk Analyst [Temporary Cover] (Secondment)

Jobs - Thu, 25/08/2022 - 00:00

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Service Desk Analyst will join a customer-focused team, helping 60,000 students and staff to discover, understand, adopt and use UIS' products and services. You'll be the first point of contact for requests and queries, offering specialist advice and supporting users on IT-related issues while providing them with the best possible service and conveying a sincere willingness to help.

You'll have the chance collaborate and interact with some of the finest minds in the world, sharing insight and expertise to make a meaningful difference to the University's success.

As a Service Desk Analyst, you will:

*Work as part of a team and autonomously to provide a customer-focused, professional IT support service *Collaborate with other teams in UIS to support, develop and deliver services *Take ownership of IT incidents and requests, and collaborate with colleagues to deliver innovative, appropriate and timely solutions via video calls, Teams chat, ITSM email and by scheduled appointment.

This position is a full-time role, usually based on the University's West Cambridge Site. However, currently you will be expected to work remotely.

What you will need:

*Experience of working in an IT support role supporting Microsoft operating systems and applications (experience of macOS systems and applications is desirable) *Active and empathic listening skills *Excellent verbal and written communication skills (experience of writing knowledge base articles and support material is desirable) *Excellent organisational skills, with the ability to work under your own initiative, multi-task and manage time effectively *Experience of working well within a team and collaborating with others to achieve a goal *Ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques *Ability to follow processes and procedures, and to work accurately and confidently with service desk tools and technology (experience of using IT service management tools is desirable) *Experience of delivering a high level of customer service (experience of triaging and prioritising calls in IT support role is desirable)

The benefits

You can expect to receive: *A competitive salary with automatic length-of-service-related progression and annual cost-of-living increases *A generous annual leave allowance of 36 days per year, including public holidays and Christmas holiday closures *Access to an extremely competitive and tax-efficient pension scheme *Access to a wide range of discounts on shopping, healthcare, financial services and travel.

Fixed-term: 2 years.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Richard Kruller via email rk619@cam.ac.uk.

Please quote reference VC32838 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

UIS Chief Architect

Jobs - Tue, 23/08/2022 - 00:00

At the University of Cambridge, our digital infrastructure and services sit at the heart of our world-leading education and research, and of our administrative processes. Our University Information Services (UIS) function has a staff of approximately 300 people that provide the bulk of our digital infrastructure and services. The UIS function supports over 23,000 students, over 16,000 employees, and operate within an organisation with a turnover in excess of £2 billion.

We are a highly decentralised organisation, which creates a challenging landscape for the delivery of infrastructure and services. We have recently embarked on a number of ambitious transformation programmes within our professional services teams, consulting with our Departments on our processes and use of systems to enhance service delivery. In addition, we are also beginning the process of defragmenting the University's digital infrastructure and service provision, which at present are delivered by individual academic departments.

As the need for greater architectural capability comes to the fore, we need to ensure that our architecture team are primed to deliver. We now have an exciting opportunity for a Chief Architect to join the team to ensure coherence and architectural alignment across projects and continuous delivery activities.

About the role:

Following the recent launch of an Enterprise Digital Service Implementation Architecture (EDSIA) strategy, which covers Data, Integration, Reporting and Systems (specifically around our major inflight transformation activity), we will look to you as Chief Architect to lead the adoption of EDSIA, making sure that it evolves strategically to be fit for purpose for now and in the future. As Chief Architect, you will lead a team of four colleagues, ensuring our architectures are fit-for-purpose and effectively balance the need for tactical short-term solutions against the long-term strategic aims and IT needs of the University's business strategy. You will;

  • Create and maintain the IT Architectural Roadmaps and blueprints to support the IT operating model through the publication and maintenance of architectural standards, policies, principles and guidelines.
  • Identify and assess new and emerging technologies, products, methods and techniques, articulating impacts to senior officers.
  • Embed best practice architectural frameworks and methodologies within technical and design policies, applying risk management principles as required.
  • Work collaboratively with the Schools, Faculties and Departments, including the Cambridge Colleges, to articulate and demonstrate the advantages of coherence in the architecture of digital infrastructure, systems and services across the Collegiate University.

About you:

The ideal candidate will have:

  • Degree level or professional qualification in a relevant field (or equivalent experience in architecture frameworks) and best practice knowledge (e.g. TOGAF / Zachman).
  • Expert understanding of technology, architecture, systems design and Enterprise Development, with knowledge of service-oriented architecture, the development of strategies and roadmaps and risk management techniques.
  • Proven experience of delivering large and complex key projects and IT services at a senior management level in a large and diverse organisation.
  • Demonstrable experience of aligning strategic planning to Information Security compliance frameworks, with the ability to turn written plans into tangible results.
  • Significant experience of managing infrastructure development and delivery at a senior level.
  • An in-depth knowledge of design principles, software development methods, techniques, standards, and styles, industry standards and IT legislation.
  • The ability to develop influential relationships with stakeholders (both internal and external) at all levels, including industry leaders.

If you are able to think laterally and constructively question established processes and feel you are the right person to set and deliver the overall direction and control of the Architecture, Security & Design function at the University, we want to hear from you.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

How to apply:

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Please quote reference VC32611 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Network Specialist

Jobs - Tue, 23/08/2022 - 00:00

The University Information Services (UIS) has a new permanent full-time position on Grade 7 for a Network Specialist in the Network Systems Team.

Under the guidance of the Senior Network Specialist, and working within a highly supportive and collaborative team of 8, you will be responsible for designing, building, operating and supporting:

-The University's internet connections to its supplier, Janet.

-The University's backbone network, the University Data Network (UDN).

-The Data Centre Network (DCN).

-Multiple customer networks.

-The University DNS environment, acting as the University Hostmaster.

The team undertakes a broad spectrum of activities and you should expect to work in several different areas. As such, you will be expected to:

-Work on various interconnected network systems, such as routers, switches and firewalls.

-Monitor the network estate to detect and resolve operational issues.

-Respond timely to customer service requests, such as standard network changes to switches, creating new logical networks (VLANs and IP subnets) or making changes to the University DNS.

-Manage minor projects, co-ordinating between the team and stakeholders both inside and outside the UIS and University.

-Liaise with customers on a day-to-day basis to resolve network issues.

-Keep your technical skills relevant and up to date and help colleagues develop their skills, with support from the University.

You must:

-Have a solid grasp of networking fundamentals, specifically switching.

-Be enthusiastic, persuasive and able to use their own initiative.

-Be able to build relationships with colleagues and customers at all levels of the organisation.

-Have excellent written and verbal communication skills.

-Be educated to either degree level qualification or Level 6 vocational qualification, have attained an industry standard certification or able to demonstrate an equivalent level of experience.

Your experience includes: -Working in a dynamic IT environment and managing technical activities and tasks assigned.

-Knowledge of switching concepts and protocols, such as VLANs, Ethernet, ARP and LLDP.

-Troubleshooting Layer 2 and 3 network issues through understanding of the OSI model and other networking protocols, technologies and concepts such as DHCP, DNS and IP subnetting (IPv4 and IPv6).

The following would be useful:

-Working at an operational level to deliver core technologies.

-Designing network solutions and services that meet business objectives.

-Understanding of routing and dynamic routing protocols, such as OSPF, ISIS and BGP.

-Scripting using languages such as Python.

-Experience of using Linux based systems.

-Network automation (Git, Ansible and YANG).

-Exposure to Software Defined Networking (DCN or Campus).

-Experience with Cisco (Catalyst and NXOS), Aruba (CX switch platform) and Fortinet.

-Strong planning skills.

-Familiarity with internet standards and RFCs.

The team have many exciting projects over the next few years, such as overhauling the Janet connection for increased bandwidth and security, making use of Software Defined Networks and exploring dynamic Network Access Control (NAC) services. If you are looking for exposure to true enterprise-level network technologies this is the role for you. Investment within our staff is paramount, we understand not everyone has the skills needed and plenty of support and instruction will be on offer, so even if you think you do not fit all the criteria we strongly encouraged to apply.

The position is based at the UIS West Cambridge Site. Currently, you can expect to work in a hybrid fashion. Core hours are typically between 09:00 to 17:00, Monday to Friday. However, this can be reasonably adjusted depending on your needs.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Michael Warren via email mcw25@cam.ac.uk.

Please quote reference VC32801 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Change Management Specialist (Fixed Term)

Jobs - Thu, 04/08/2022 - 00:00

The Transforming Research Support Programme has been initiated to transform the Research Lifecycle (from Opportunity to Publication and beyond) so that it delivers efficient support to Principal Investigators, Research Office and Departmental support staff.

This exciting role will provide change management and communication support to the programme.

The Senior Change Management Specialist will work to drive faster adoption, higher utilisation and greater proficiency of the changes that impact staff to increase benefit realisation and the achievement of results and outcomes. You will work closely with Cambridge Research Office, Principal Investigators, Departmental Administrators and other stakeholders to collectively champion a shift in working practice.

Organisations are increasingly understanding the value and importance of focussing on the people side of change in transformational work. You will help: to clearly articulate the drivers for and intended outcomes of transformation; to identify resistance to change and proactively address this; to help individual staff understand and support change; to help line managers support their staff through change and address resistance to change; to ensure sponsorship and leadership is coordinated and tailored across an organisation to best effect change; to provide staff with the knowledge of what the change means for them and their work, and why this is important for the organisation; to coordinate training and information to enable staff to have ability to adopt changes in working practice; and to reinforce change to enable and realise intended benefits and outcomes.

You will also be responsible for programme communications, leading on creating strategy, plans and content to support programme activities.

This role is based in University Information Services, but very much a university-wide role working closely with the Cambridge Research Office, as the key areas affected by the transformation are the Universities Schools, Faculties and Departments.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Kevin Brown via email Kevin.Brown@uis.cam.ac.uk

Please quote reference VC32414 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer

Jobs - Wed, 03/08/2022 - 00:00

The University of Cambridge's Information Services is seeking an experienced Senior Software Developer. You will join a multidisciplinary development team within a Division of 30 engineers building high-profile bespoke web systems and cloud native services, and modernising existing applications.

This is a remote or hybrid position, depending on the candidate, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

This role comprises a base salary of £42,149 - £60,022, plus a market supplement of up to £9,978.

Our services are public-facing and support University staff and students (~60,000 people) meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.

Our technology stack is: AWS, GCP, Terraform, Ansible, Docker, Python, Django, React, Material UI and Typescript. We maintain a DevOps culture and use Scrum for our day to day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/

Ideally you will have experience:

  • Designing and solving complex business problems by writing simple, effective code that can be deployed to cloud services.
  • Expert coding in Python. Large experience architecting django applications.
  • Even better if you have experience with TypeScript and React and/or some fluency in other languages and web frameworks.
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests.
  • Using git as your daily revision control system.
  • Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
  • Working with containers. Writing good, optimised Dockerfiles.
  • Working in a DevOps environment using cloud technologies, CI/CD and configuration management tools.
  • Mentoring other developers.

Ideally, you can:

  • Learn new skills independently and proactively and are constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
  • Acquire understanding of all services' architecture, thinking through potential design impacts on other teams and the organisation.
  • Convince, provide work direction, and leadership to colleagues.
  • Have an excellent understanding of agile practices.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Abraham Martin via email amc203@cam.ac.uk

Please quote reference VC32478 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior DevOps Engineer

Jobs - Wed, 03/08/2022 - 00:00

Are you passionate about secure, scalable and repeatable infrastructure, observability, optimization, and continuous deployment? Are you an expert in Google Cloud or AWS; Terraform, Ansible, GitLab or other Configuration Management, and CI/CD tools? Do you have experience working with cloud native services operations like Serverless Containers (e.g. Cloud Run, Fargate), Kubernetes, Docker, and Helm?

The University of Cambridge's Information Services is seeking an experienced Senior DevOps Engineer. You will join a multidisciplinary team within a Division of 30 engineers building and operating new high-profile bespoke web systems and cloud native services, as well as modernising existing ones to bring them up to the same new standards.

This is a remote or hybrid position, depending on the candidate, with amazing benefits, like a defined benefit pension and 41 days of annual leave.

This role comprises a base salary of £42,149 - £60,022, plus a market supplement of up to £19,978.

Our standard technology stack is: AWS, GCP, Terraform, GitLab, Ansible, Docker, Python, Django, React, Material UI and Typescript. We maintain a DevOps culture and use Scrum for our day to day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/

In your day to day job you will:

  • Advise and work together with developers on infrastructure, architecture, security, maintenance, scalability, continuous integration and continuous deployment.
  • Use Terraform to create repeatable, secure, and scalable infrastructure. We use Google Cloud and Amazon Web Services. A typical infrastructure deployment of one of our products in Google Cloud will have a managed SQL instance, Cloud Run (Knative) or GKE with Helm, Object Storage, GCP Secret Manager, and monitoring and alerting.
  • Help developers build good quality Dockerfiles.
  • Create GitLab CI configuration that: Builds an efficient and secure production container. Integrates with GitLab's built in security tools. Runs automated unit, integration, and functional tests using a production container and reports on code coverage and code quality. Auto-deploys a protected branch to staging and allows deployers to deploy to production on demand by using GitLab's UI.
  • Make sure that all components are always secure and that GitLab repos, GCP and AWS projects configuration, and GitLab CI/CD jobs follow the principle of least privilege.
  • Be responsible for having a good monitoring and alerting setup that can predict and alert when there is going to be a problem that will require manual intervention. Also for having a good setup that can report errors/bugs to GitLab.
  • Mentor and train less senior DevOps engineers, helping them grow in the organisation.
  • Participate together with other senior engineers in other areas of expertise (Backend, FrontEnd, API, Security, etc) in continuously improving the University of Cambridge's Information Services services, processes, and technology.

We are looking for someone who:

  • Has experience working alongside developers in a multidisciplinary team.
  • Loves DevOps culture.
  • Enjoys training and mentoring other engineers.
  • Has designed and implemented cloud architecture for systems using Terraform or similar, and enjoys automating processes.
  • Can explain in detail all the advantages of using containers.
  • Takes security very seriously and has experience designing and implementing deployment solutions that follow the principle of least privilege.
  • Knows when it's better to use Knative, when it's not, and where the potential dragons lie in K8s multi-tenancies.
  • Likes to have green CI pipelines with multiple checks, tests, and validations.
  • Is capable of cutting cloud bills by optimising resource utilisation.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Abraham Martin via email amc203@cam.ac.uk

Please quote reference VC28950 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Developer (Networking)

Jobs - Tue, 02/08/2022 - 00:00

The Network Systems group at University Information Services (UIS) has an opportunity for a new post as a Software Developer in Networking. This post is at Grade 8, with a salary of £37,467to £54,943.

The post is for a Senior Developer (Network Systems), working under the Lead Engineer (Network Systems). The Network Systems group is responsible for designing, building, operating, and supporting the University's backbone data network, internet connections, data centre network and many departmental networks. The Development team in the Network Systems group is responsible for the associated software systems that support these services.

The University is increasing it use of centralised network configuration systems, driven via APIs, and wishes to provide interfaces to these systems (both end user web and machine API) to departmental IT staff and end users. Meanwhile, the University is increasingly taking advantage of public cloud offerings and improving infrastructure to enable these changes. The Network Systems Software Developers will be instrumental in supporting this work.

The team undertakes a broad spectrum of activities, and you should expect to work in several different areas. You are also encouraged to specialise in areas of particular personal interest. This position is usually based at the University's West Cambridge Site. Currently, however, most staff are "hybrid working" and often work from home. Core hours are typically between 9 to 5, Monday to Friday, but this can be reasonably adjusted depending on your needs. Personal development is strongly supported, with half a day a week reserved for study towards certifications or other relevant courses.

The candidate must:

  • Have excellent written and verbal communication skills.
  • Have a strong software engineering background.
  • Work closely with other University members to determine requirements.
  • Help colleagues around the University to make effective use of our services.
  • Keep up to date with new technologies and help colleagues to develop their skills.
  • Focus on delivery while taking a continuous improvement approach to existing services.

You will be responsible for:

  • Working with the Lead Engineer (Network Systems) to determine priorities.
  • Working as part of the Network Systems Development Team to carry out software development and system administration activities.
  • Ensuring your technical skills are kept up-to-date and relevant, with support from the University.

You have previous experience with:

  • Modern web development, both frontend (including JavaScript) and backend.
  • The Python programming language.
  • Modern software development and testing practices and processes, including debugging, administration, and automation.
  • Use of web-based APIs. The following skills / knowledge would also be useful:
  • Network fundamentals such as: switches, routing, VLANs, DHCP, DNS, IP addresses, etc.
  • Version control and code review systems such as git, including remote repositories such as GitHub or GitLab.
  • Programming in other languages in addition to Python (e.g. bash, perl, Java).
  • Use of SQL databases (mainly PostgreSQL).
  • The Django framework for Python web development.
  • Write, maintain and use RESTful APIs.
  • Familiarity with internet standards and RFCs.
  • Linux system administration (ideally Debian-based).
  • Experience with network middleware applications such as ISC BIND, ISC DHCP, FreeRADIUS and similar.
  • Use of virtualisation, containerisation, and public cloud such as AWS and GCP.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Robert Franklin via email rcf34@cam.ac.uk

Please quote reference VC31154 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Engineer Manager

Jobs - Fri, 29/07/2022 - 00:00

The University of Cambridge's Information Services is seeking an experienced Senior Software Developer. You will join a multidisciplinary development team within a Division of 30 engineers building high-profile bespoke web systems and cloud native services, and modernising existing applications.

This is a remote or hybrid position, depending on the candidate, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays. Our services are public-facing and support University staff and students (~60,000 people) meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.

Our technology stack is: AWS, GCP, Terraform, Ansible, Docker, Python, Django, React, Material UI and Typescript. We maintain a DevOps culture and use Scrum for our day to day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/

Ideally you will have experience:

  • Designing and solving complex business problems by writing simple, effective code that can be deployed to cloud services.
  • Expert coding in Python. Large experience architecting django applications.
  • Even better if you have experience with TypeScript and React and/or some fluency in other languages and web frameworks.
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests.
  • Using git as your daily revision control system.
  • Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
  • Working with containers. Writing good, optimised Dockerfiles.
  • Working in a DevOps environment using cloud technologies, CI/CD and configuration management tools.
  • Mentoring other developers.

Ideally, you can:

  • Learn new skills independently and proactively and are constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
  • Acquire understanding of all services' architecture, thinking through potential design impacts on other teams and the organisation.
  • Convince, provide work direction, and leadership to colleagues.
  • Have an excellent understanding of agile practices.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Abraham Martin via email amc203@cam.ac.uk

Please quote reference VC24469 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Software Quality Assurance Team Leader (Fixed Term)

Jobs - Wed, 27/07/2022 - 00:00

This is a rare opportunity to join one of the world's oldest and most prestigious institutions where you can make a significant contribution to the world-changing teaching, learning and research that the University performs through your expertise in test leadership and your passion for quality.

We are seeking an experienced and highly successful Software Quality Assurance Team Leader to play a fundamental role in the delivery of a business-critical HR Transformation programme. The role-holder will be central to enabling and delivering transition between HR providers and systems. This will include moving from on-premise solutions to a cloud-centric, Software as a Service solution.

The role-holder will lead successful testing teams without having direct line-management control. Some of these teams will be external providers, some internal users, some user representatives. The person in the role will need to articulate the testing strategy, the plans, exit and entry criteria and manage the phases, needs, risks, and issues associated with testing.

An understanding of business-critical systems, interfaces, and test data requirements is essential.

Previous experience of HR Transformation programmes would be an advantage, as would experience of testing Oracle products.

This is an exciting time to join the team. The University is in the middle of its greatest expansion in its illustrious 800+ year history and your skills, knowledge and abilities will be part of the ongoing legacy of Cambridge and its impact on the world.

Essential Attributes/Qualities:

  • Ability to lead diverse virtual testing teams
  • To create and manage test strategies that result in the successful transformation of business-critical systems and services
  • Ability to write clear and concise test assets and artifacts that can be understood by a large and diverse range of stakeholders
  • To be the primary testing representative on a business-critical programme
  • To identify risks and understand constraints (e.g., time, resources) and act accordingly
  • Ability to prioritise effectively. We cannot test everything. Knowing what to test, when to test it, and how to test it will be critical to success
  • Working with testing tools, specifically Jira, to manage the testing phases, report defects and track progress
  • Ability to create powerful and compelling, easy-to-understand data, dashboards and reports that articulate testing progress, defects, targets and blockages
  • To be an effective communicator. To work productively with other stakeholders to find solutions to problems but ensure that risks to quality are clearly articulated. The emphasis must always be to find critical defects and issues as early in the lifecycle as possible
  • Clear understanding of test data management and the role it plays in successful testing of business-critical programmes
  • Determination, flexibility and pragmatism. A focus on positively solving problems and finding solutions regardless of the challenge
  • Experience of complex integration testing of systems
  • Managing a number of test environments simultaneously
  • Working with Programme Managers, Project Managers, Business Analysts, User Experience, User Representatives and Service Managers towards a common goal
  • Understand testing from one service to another (e.g., benchmarking the current system, business processes and data, and comparing to the new system)
  • Ensuring that the quality expectations of the new service provider and cloud-based solutions are understood and any deviation from this should be escalated
  • Strong focus on maintaining and enhancing the professional reputation of the team
  • Ability to share knowledge

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Mark Galvin via email mag69@cam.ac.uk

Please quote reference VC32380 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Engineer (Servers and Storage)

Jobs - Fri, 15/07/2022 - 00:00

The Information Services division (UIS) at the University of Cambridge are seeking an experienced Linux Systems Administrator for a permanent position within the Servers & Storage team.

The Servers and Storage team provides a wide variety of IT infrastructure to run services offered to the entire University. This role supports and develops the operation of core systems, with a focus on backups/DR, Linux, VMware and storage. There will also be the opportunity to work with public cloud technologies, email routing systems, web technologies and databases.

We are involved in building new services for the University which offers you the possibility to learn new technologies and utilise them in exciting ways. We are currently implementing a private cloud environment for the University which will sit as part of a Multi-cloud approach to infrastructure provisioning. You will administer servers, storage systems and private cloud infrastructure, and ensure that data stored on UIS systems is protected securely through backup, ransomware protection, etc. The Servers & Storage team offers a supportive and collaborative environment, and you will get to work alongside subject-matter experts. You will have the opportunity to learn new skills and develop your career.

Main Responsibilities

  • Work within a team to support and enhance and transform our core IT server infrastructure ¿ both physical and virtual
  • Implement and support key technologies in server, virtualisation, storage, and software - utilising automation and scripting where possible
  • Ensure that business continuity measures are implemented and maintained to minimize the impact of systems failure
  • Monitor, diagnose and proactively fix issues
  • Own in-team technical projects associated with the improvement of infrastructure
  • Implement and maintain automated systems to administer systems and services at scale.
  • Ensure that systems and procedural documentation is maintained and accurate
  • Work closely with people across UIS and wider University, including software engineers, networks engineers, security staff, database administrators, project managers and service teams.
  • Design systems / choose appropriate technologies to solve the needs of one of the leading academic institutions in the world.

Skills

The successful applicant will have demonstrable experience working with the following products and technologies:

  • Backup software (especially Veritas Netbackup or Veeam)
  • NAS and SAN storage systems.
  • Linux (RHEL or Ubuntu) systems administration.
  • Strong scripting and automation skills ¿ Python experience would be particularly valuable
  • Configuration / code management (eg Ansible or puppet)
  • VMware hypervisor, networking and automation.
  • Full stack understanding of how different layers of IT interoperate, from networking up to the application / service level.
  • Strong troubleshooting skills
  • Good communication, organisational and problem-solving skills

The following skills/knowledge would also be useful.

  • Windows server experience relating to backup and DR
  • Email routing
  • VMware Cloud Foundation or its component technologies.
  • Web technologies (Apache, Tomcat, traffic management, search engines)
  • Databases (esp. PostgreSQL, MySQL)
  • Comfortable finding solutions across technology boundaries.
  • Degree (2:1 or higher) or equivalent work experience.

The team is flexible and supportive, and we endeavour to allow employees to focus on the technologies they wish to where possible.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Chris Garrett via email ctg24@cam.ac.uk

Please quote reference VC32121 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Institution Support IT Analyst

Jobs - Fri, 15/07/2022 - 00:00

The University Information Services (UIS) is seeking an Institution Support IT Analyst to join their Institution Support Service team in providing contracted IT support to a variety of departments, colleges and other organisations within the University.

This role will provide support for local site IT offerings, as well as collaborating with central UIS colleagues in the provision of central managed services such as Managed Desktops, File Storage, Exchange email, Managed Firewall and Network.

Institution Support is a dynamic and friendly team where you will be working in a hybrid onsite/remote arrangement as part of a geographically dispersed team.

The Role is varied and interesting as we support a number of University institutions. It represents an ideal opportunity for working in IT within the university and/or to progress your skill base. This role includes:

  • Interfacing with the end users/customers during the investigation and resolution of incidents.
  • Providing 1st and 2nd line Support on both managed and unmanaged Windows and Apple Devices.
  • Utilising application knowledge to effectively troubleshoot, diagnose and resolve problems.
  • Collaborating and liaising with colleagues to ensure the best outcome
  • Identifying and implementing improvements to procedures
  • Updating existing documentation and developing new materials where required.
  • Ensuring the resolution of incidents in accordance with established policies, procedures and service level agreements.

The ideal candidate should:

  • Have recent experience in providing IT support within small to medium size organisations
  • Be able to manage and prioritise own tasks when working independently or in a team as required
  • Be familiar with a broad range of operating systems, application software, hardware, peripherals and networking
  • Have proven problem-investigation/solving skills to provide innovative solutions to problems
  • Have excellent interpersonal skills
  • Be experienced in advising others on relevant IT-related matters and coordinating IT activities at a particular institution
  • Be continually developing and maintaining their own IT knowledge
  • Be highly proactive and enthusiastic

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Clare Bartlet via email cpb10@cam.ac.uk

The closing date for applications is on Sunday 14th August. Interviews are intended to be held on Wednesday 17th August.

Please quote reference VC32231 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Assistant HR Adviser (Fixed Term)

Jobs - Fri, 15/07/2022 - 00:00

Fixed-term: The funds for this post are available for 12 months in the first instance.

Reporting to the Chief Operating Officer in the University Information Services Division (UIS), with a dotted reporting line to the HR Division, the Assistant HR Adviser will provide a full local HR service to UIS.

The role manages and leads on all day-to-day local HR functions including recruitment processes, contractual matters, and ER cases. In addition to offering support and advice as appropriate, the role holder will monitor and review systems and procedures for ensuring best practice and compliance; support the development of local HR policies; making recommendations for improvements, implementing and monitoring changes.

This is a busy and varied role and would suit someone who has advanced knowledge of HR administration and coordination and who also has experience of advising managers and staff on employee relations issues. You will be an excellent and proactive communicator and be able to demonstrate tact and diplomacy, sometimes in difficult situations. You will be good at managing and prioritising your workload, have the ability to work on your own initiative, and be able to operate to tight deadlines. Broad experience within HR is essential including recruitment; transactional processes; and case management, as are the well-developed IT and time management skills needed for this busy role.

The ideal candidate will:

  • Be able to demonstrate experience in either a generalist or specialist environment, including operational exposure to application of employment law, case management, and organisational change management;
  • Be able to demonstrate excellent communication, influencing, and negotiating skills;
  • Be able to analyse problems at an operational level, identify the root cause, and develop a range of solutions that will add value;
  • Be able to build and maintain effective working relationships at all levels to influence and get things done;
  • Be IT literate and experienced in the use of computer software, such as the Microsoft Office suite.
  • Be a Graduate with membership of the CIPD (or equivalent) and be committed to study for CIPD or part-qualified CIPD.

Cambridge is a world-leading university and this is an exciting opportunity for an enthusiastic and motivated individual to join our team. Alongside a competitive salary and 36 days of annual leave per annum, University staff are eligible for a comprehensive package of benefits and services including discounts on shopping, health care, financial services, and public transport.

The University of Cambridge is committed to supporting our staff to thrive both professionally and personally. Our Cambridge Works programme aims to support our staff to achieve a better work/life balance, whilst retaining the positive aspects of our unique in-person environment and culture. Our team has embraced hybrid working, where staff are empowered to split their time between in-person collaboration and remote working.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries about this position, please contact Nicola Branson via email: nb628@cam.ac.uk.

The closing date for applications is 29 July 2022.

Please quote reference VC32225 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Principal Application Specialist (Fixed Term)

Jobs - Wed, 13/07/2022 - 00:00

The University of Cambridge's Information Services is looking for is looking for a highly talented Oracle Technical Consultant to help develop and maintain our Oracle E-Business Suite (EBS) Financials Application in order to support the Collegiate University.

You will work as part of a team responsible for the maintenance and development of this critical business systems. The role will involve providing ongoing support and development of a broad range of Oracle technologies including core Oracle e-Business Suite, SOA and interfacing. You will be expected to lead more junior Oracle Development resources and provide all aspects of technical systems support including setting up support procedures and implementing support best practices.

The candidate is expected to be able to work independently and as part of a team, being able to demonstrate an ability to develop other colleagues.

Providing Development and Technical skills in all areas of Oracle technology including, but not restricted to, the following:

  • Resolution of technical incidents/problems/RFCs:
  • PL/SQL code
  • Open Interfaces work and API's for updating data in EBS
  • Integration of new reports, concurrent jobs, etc¿ in EBS
  • Interface or report investigate / issue understanding
  • Workflow - Understanding of Workflow and how to investigate issues or make changes to workflow
  • Oracle Reports
  • Implementing best practise security features in code
  • Assessing and delivering new developments
  • Creating/updating relevant technical documentation
  • Involvement in testing of fixes and enhancements
  • Liaising with Oracle Support
  • Following ITIL processes such as incident/problem and change management procedures
  • Additional knowledge of ODI, OBIIE and BI Publisher an advantage

Your profile

  • Strong Oracle Technology background with at least 5 years' experience of Oracle development
  • Expert knowledge of the following applied within multiple relevant functional/business domains (E): Systems analysis: requirements definition and management, user experience, and change management; Application Design and support: deep expertise in process analysis, application functionality/configuration, data analysis, incident/problem management and business intelligence/reporting.
  • Ability to develop and maintain their own knowledge in their field;
  • Strong strategic thinking and planning skills
  • Ability to build relationships at all levels of the organisation
  • A track record of: Contributing to the development of strategic functional plans which deliver institutional wide change; Sharing technical/ functional knowledge and skills; Shaping, as relevant, policy, strategy and practise in their area.
  • Expertise in the applications and technologies utilised within the Finance domain
  • Experience of leadership and management of functional staff
  • Degree/postgraduate level education/ level 7 vocational qualification or equivalent experience

We aim to build an environment where employees can enjoy a positive work-life balance and hybrid working is now the firmly established norm. In addition, all employees are eligible to request flexible working arrangements.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Douglas Youngson via email dy233@cam.ac.uk

Please quote reference VC32050 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Principal Software Developer (IAM Tech Lead) [Internal Candidates Only]

Jobs - Mon, 11/07/2022 - 00:00

The DevOps division in the University of Cambridge's Information Services is looking for a Principal Software Developer to be the tech lead of Identity and Access Management services.

Our newer services use modern web architecture standards, are structured around APIs and are continuously built and tested using GitLab. They run on Docker containers and are deployed to a serverless container platform or a Kubernetes cluster on public cloud providers.

Our ideal candidate will:

  • Be highly skilled in modern Software Development tools and practices, and always keep themselves up to date.
  • Be an expert in: Architecting web applications, including API design, with a focus on maintainability, stability and security, using clean code; packaging web applications in Docker containers; creating CI pipelines for building and testing web applications.
  • Have working knowledge of: best practices in deploying containerised web applications to the cloud; testing frameworks and testing best practices.
  • Be able to work across multiple product and service teams to help build consistent and unified application architectures.
  • Drive improvements in technical architecture, standards, and processes.
  • Have a strong Software Engineering background with a passion for DevOps.
  • Focus on delivery while taking a continuous improvement approach to existing services.
  • Work closely with other University members to gather, clarify, and break down requirements.
  • Enjoy working with a large variety of services and technologies.
  • Be a mentor to less experienced engineers.

You will be responsible for:

  • Providing direction on priorities on scrum sessions.
  • Understanding and supporting the needs of IAM products and services, knowing their requirements, and¿developing technical strategies to satisfy these.
  • Performing competitive analysis and identifying the strengths and weaknesses of¿various solutions.
  • Developing cases for proposed new features, products, or services.

You will have experience of:

  • Working in multidisciplinary teams.
  • Modern software development and testing practices and processes, including debugging, administration, and automation.
  • Management of software requirements and dependencies.
  • Version control and code review systems such as GitLab or GitHub.
  • Continuous Integration and Testing.
  • Docker.
  • Cloud technologies on public clouds such as Amazon Web Services, Google Cloud, or Azure.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please upload a covering letter and CV in the Upload section of the online application. The covering letter should outline how you match the criteria for the post and why you are applying for this role. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

If you have any queries about this position, please contact Abraham Martin via email: amc203@cam.ac.uk.

The closing date for applications is 25 July 2022.

Please quote reference VC32084 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Teaching, Learning & Assessments Systems Team Leader (Fixed Term)

Jobs - Fri, 01/07/2022 - 00:00

University Information Services (UIS) wishes to appoint a Team Leader to join the multidisciplinary and diverse (e.g. gender, ethnicity, age), Teaching, Learning & Assessments Systems Team.

The TL&A services team consists of Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers. The team are responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Text Matching (Turnitin).

The team works with several other UIS teams, central offices and Schools, Faculties, Departments, Colleges & non-school institutions.

The role holder will line manage and lead the team of 8 core members and a changeable number of external contractors to ensure the delivery of the team's commitments. The role holder will report to the Teaching, Learning & Assessment Systems Business Manager. They will form a leadership team working alongside the service, delivery and project managers.

The ideal candidate will have a background in digital education system support, business systems support or team management or show excellent transferable skills & approach. The successful candidate may come from any background (technical or non-technical, functional/business/product-oriented, user-support, learning technology, project management or other).

It is ordinarily based on the University's West Cambridge Site. Typically you will spend a few days a month on-campus meeting with our team, the management team and working with other stakeholders and teams in the office. Currently, you'll work most of the time remotely, though this may be subject to change.

As TL&A Team Leader, you will:

  • Undertake staff reviews, set & monitor objectives & targets
  • Provide pastoral care to the team through 1-2-1's, mentoring and coaching where relevant.
  • Chair team meetings and monitor the resource availability of the team through annual leave and sickness reporting
  • Assign work, set priorities, review team progress, and, if relevant, undertake performance management.
  • Work with the Delivery, Project, and Service Managers to undertake resource and delivery planning to ensure the service's success.
  • Elevate team concerns, resource risks, and team needs to the Business Systems Manager.
  • Influence strategic, tactical & product roadmaps, decisions and change priorities

We may ask you to manage the recruitment of new staff and induct new joiners.

Are you the right candidate?

You should be passionate about leadership and helping your team be a highly functioning and successful unit. You should have excellent communication and planning skills and be inclusive and empathetic. You should have excellent prioritisation and problem-solving skills and be able to work in an ever-changing environment juggling multiple demands & ongoing projects. We will expect you to offer suggestions and ideas on team improvement and present and challenge the team's ideas.

Ideally, skilled and experienced in, or have a presentable approach to:

  • Leadership and line management of a small to medium team, including task management, assignment and performance monitoring
  • An understanding of project management, planning, prioritisation and delivery of multiple ongoing change or improvement projects
  • Customer service and user focus
  • Project, Service or Business Analysis frameworks and concepts such as Dev Ops, Agile, ITIL, Lean or others.
  • Digital education systems support

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Jessica Comber-Chaney, jmc266@cam.ac.uk.

Please quote reference VC31934 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Application Specialist

Jobs - Tue, 28/06/2022 - 00:00

An exciting opportunity has arisen at the University for an experienced Application Specialist to join the Student Systems team.

Located within University Information Services (UIS), the Student Systems Technical team are responsible for the maintenance and development of the University's critical ERP systems for handling student information, records and transactions.

Working on both operational support and project activities, you will take responsibility for the development and maintenance of our student systems in support of strategic initiatives, whilst also improving efficiency and reducing technical debt. As an experienced member of the team you will demonstrate an in-depth working knowledge of Oracle PeopleSoft and associated technologies, as well as coordinate successful technical change through all stages of the software development lifecycle, often in a lead capacity.

Your work will be varied and unique, and will involve working closely alongside other application specialists, database administrators, functional analysts, testers and our stakeholders to deliver quality technical solutions in a constantly changing environment.

Main responsibilities

  • To be a technical subject matter expert in our student systems and integrations.
  • To take responsibility for the implementation, development and support of our student systems in operational and project settings.
  • To take responsibility for providing 2nd and 3rd line support activities, providing support to end users for complex technical problems.
  • To review and migrate code, including the analysis and application of security patches and upgrades.
  • To design and develop quality technical solutions in response to business requirements.
  • To work effectively with internal and external stakeholders, overseeing all stages of the software development lifecycle.
  • To contribute to our strategic aims of improving efficiency and reducing technical debt.

Main skills & experience

  • Knowledge of Oracle Peoplesoft applications ¿ preferably Oracle PeopleSoft Campus Solutions 9.2 / PeopleTools 8.58.
  • Knowledge of Oracle PeopleSoft front-end/web development tools and techniques.
  • Knowledge of database design, Oracle SQL, system design, performance tuning and integration.
  • Knowledge of approaches to data and system security.
  • Strong planning and communication skills.
  • Develops and maintains own technical knowledge.
  • Experience of coordinating successful technical change in operational and project settings.
  • Experience in contributing to the development of strategic technical plans using new and existing technologies to deliver successful business change.
  • Providing a high level of technical support as a member of both 2nd/3rd line support and project teams, using various methodologies.
  • Actively shares knowledge with colleagues and stakeholders, with skills in mentoring and coaching.
  • Degree/Postgraduate level education, Level 7 vocational qualification, or equivalent experience.
  • Values diversity and difference and encourages others to do the same, operating with integrity and openness.

Full details on the duties, responsibilities, skills and experience are given in the Further Particulars.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Chris Hay via email cjh88@cam.ac.uk.

Please quote reference VC31943 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Communications Content Designer

Jobs - Tue, 28/06/2022 - 00:00

We're looking for a Communications Content Designer with a background in the design of digital products and services to join our team at University Information Services (UIS).

You'll join a team of communicators, working to help the University's 60,000 students and staff to discover, understand, adopt and use UIS' products and services.

Your work will be varied and unique. You'll be responsible for maintaining and continuously improving UIS' digital presence, with the aim of meeting users' needs as part of a wider effort to transform the user experience across our digital platforms. You'll help to ensure our digital presence reflects the values of excellence our reputation is built on. You'll also collaborate with other Communications Team members to raise awareness of the department's activities, and drive engagement in its programmes and projects.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

This position is a permanent, full-time role, usually based on the University's West Cambridge Site. However, currently you'll be expected to work remotely.

As a Communications Content Designer you will:

  • Make user journeys the best they can be and choose the best format for displaying information to the user
  • Scope, write and edit content so it is relevant, understandable and accessible
  • Manage relationships with subject matter experts to make sure content is accurate
  • Communicate findings to the team and the wider organisation, helping develop empathy for our users and inform evidence-based decisions
  • Help UIS service teams and University-wide project teams adopt and apply new standards to their digital output through training, communications and hands-on support

Are you the right candidate?

  • Experience of working in multidisciplinary teams.
  • Extensive experience of writing for online environments, with proven ability to create content that is accessible and usable.
  • Proven experience in using metrics and user feedback to define and improve content.
  • Experience of working from start to finish on agile projects, ideally to Government Digital Service standards.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Mark Chambers via email mcc81@cam.ac.uk

Please quote reference VC31964 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs