UIS jobs

University Information Services (UIS) wishes to appoint a Technical Developer to join the multidisciplinary, and diverse, Teaching, Learning and Assessment (TLA) Systems team, supporting the University's central TLA Systems, primarily the Moodle Virtual Learning Environment (VLE).

You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The TLA services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Academic Integrity (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.

Our team works with academics and staff across a wide range of subjects and locations, providing TLA product specific advice, system support, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the systems across the Institutions and Colleges of the University. You will improve the blended learning experience of students by developing standards and guidance to support academics, departmental administrators & computing officers in using our systems, as well as provide detailed and specific systems advice to the organisation planning and operations.

You will play a central role in any projects to evaluate new TLA service offerings or to integrate with other systems. Your duties will include adapting and adopting appropriate systems design methods, tools and techniques to design large and/or complex systems. You will also undertake impact analysis on major design options and trade-off and finally make recommendations, assessing and managing risks.

You will maintain application support processes and check that all requests for support are dealt with according to agreed procedures. You will initiate and monitor actions to investigate and resolve problems in systems, processes and services.

Some examples of the projects technical developers are currently working on include:

• Designing and developing a new PHP Moodle plugin to allow users to report on, and download all files within their course
• Writing new PHP Unit tests and Behat automated tests on pre-existing 3rd party plugins
• Contributing to the technical evaluation of new 3rd party plugin requests from users
• Designing and developing new PHP housekeeping data cleansing scripts working across the whole team and with end-users
• Evaluating change of new Moodle version from a technical point of view, including re-applying core code changes
• Designing and building of a new Moodle theme
• Working with our 3rd party hosting partner to plan new code releases and upgrades
• Problem solving for new methodologies of system integrations on new infrastructure, considering new regulation and policy.
  

Please highlight in your application, how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC39600 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

We're looking for a Content Designer to join our team at University Information Services (UIS).

You'll join a growing team of user researchers, analysts and designers, working to transform products and services used by the University's 60,000 students and staff.

What you'll be working on

We're starting a new phase of work on our web estate. You'll work with stakeholder teams across the University to improve their web presence. We're looking for someone who can manage website projects that start with initial research, analytics and audits, to writing and publishing user-centred content.

You'll have support from a team of content designers who readily share their knowledge and experience, and take part in regular content crits and design sessions.

The person and skills we're looking for

As a Content Designer you will:

• make user journeys the best they can be and choose the best format for displaying information to the user
• scope, write and edit content so it is relevant, understandable and accessible
  
• manage relationships with subject matter experts to make sure content is accurate
  
• communicate findings to the team and the wider organisation, helping develop empathy for our users and inform evidence-based decisions
• help University institutions adopt and apply new standards to their digital output through training, communications and hands-on support
• help to ensure our digital presence reflects the values of excellence our reputation is built on

Are you the right candidate?

• Experience of working in multidisciplinary teams.
  
• Extensive experience of writing for online environments, with proven ability to create content that is accessible and usable.
  
• Proven experience in using metrics and user feedback to define and improve content.
  
• Experience of working from start to finish of Agile projects, ideally to Government Digital Service standards

The role details

This position is offered as an 18 month fixed-term contract. You'll be working hybrid with some work undertaken on University premises and some at home. The office is based on the University's West Cambridge Site. The majority of the Content Design Team work remotely and meet in Cambridge occasionally for workshops, team meetings and project work.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC39580 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

We are looking for a Junior Engineer to join the UIS to work within the West Cambridge Data Centre Operations team.

The UIS provides Hosting services for the wider colligate university, supporting the University's core business systems and institutional teaching and research, and the Operations team provides technical advice and support for users.

As a Junior Engineer, you will be part of a small team based at the data centre but will occasionally also have to visit other hosting facilities to carry out duties. The Operations team are responsible for the installation & acceptance testing of equipment and maintenance of active hosting infrastructure across the UIS hosting estate, and the delivery of university hosting support services. Additionally, maintaining accurate infrastructure records and allocating the necessary resources to complete projects. It is expected that the role holder will work closely with other groups, such as Critical Services, Network Installations and Network Systems to help deliver services. With a wide variety of users, including academics and professional staff, you will be exposed to a wide range of technologies. You should enjoy interacting with customers and have a desire to progress your technical skills through your work and through the training and development opportunities available.

Ideally, you will have demonstrable skills and experience with:

• Assist with server moves, adds & changes
• Provide remote support and diagnostics for customers.
• Manage and update the running of internal Data centre systems, such as BMS, ENMS, CCTV and access management.
• Report on metrics used within the data centre.
• Monitor & forecast data centre capacity and performance.
• Manage & maintain documentation and asset management.
• Configure and maintain data centre IT infrastructure equipment.
• Manage access requests and escort visitors when required.

Experience with server hardware installation, internal copper and fibre cabling implementation be an advantage. Lifting will be required on occasion so the applicant should be physically able.

Some experience with windows and Linux server administrator as well as VMware vCenter would be preferred.

If you have any questions about this vacancy or the application process, please contact Ritchie Carter, rpc34@cam.ac.uk.

Please quote reference VC39398 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Fixed-term: The funds for this post are available for 2 years in the first instance.

The University Information Services (UIS) provides the University of Cambridge, its Colleges and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research and teaching. The Infrastructure Division of the UIS comprises approximately 100 staff and is responsible for the provision and support of UIS services provided to the collegiate University. Join us on our journey within the UIS division.

The successful candidate will work as part of a Desktop and System support team providing a wide variety of services. A Desktop Service Analyst provides 1st and 2nd line support functions to a large group of diverse IT environments, leading to a wider range of problems than would normally be encountered by typical Departmental or College IT staff. Therefore this role requires a wider range of expertise, strong and considerable problem-solving abilities. Come and join the team and be the first port of call for technical queries, solve complex technical problems of UIS services in person, by telephone or remote support via Teams or Zoom etc.

Key Duties and Responsibilities:

• Perform both first and second tier support via remote or onsite means.
• Prioritise and diagnose incidents and requests according to agreed procedures.
• Investigate causes and seek resolution.
• Escalate unresolved incidents and facilitate with recovery.
• Act as the main contact point, receiving and handling requests for support via multiple channels.
• Resolve a broad range of service requests based on the UIS service catalogue and procedures.
• Analyse causes of incidents and inform service owners to minimise probability of recurrence and contribute to service improvement.

Skills, Qualifications and Experience:

• Educated to HND or degree level in a relevant subject.
• Demonstrable knowledge and comprehensive administration experience in at least two of the following technologies: Microsoft operating systems and their applications packages Apple Macintosh / IOS MS Intune FSLogix Networking
• Excellent technical trouble-shooting skills, including an understanding of how desktop systems operate in a client server environment.
• Excellent communication skills are critical for the role.
• The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely and professional manner.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to mark.neal@uis.cam.ac.uk

Please quote reference VC39290 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University Information Services (UIS) provides the University of Cambridge, its Colleges and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research and teaching. The UIS Service Desk is part of the Service Management Office who are responsible for the provision and support of UIS services provided to the University.
The Service Desk performs both first and second tier support. The role holder will be the first port of call for technical queries and is expected to solve complex technical problems regarding UIS services in person, by telephone, or email. They will assist the Technical Support teams and investigate computer fault reports, maintain managed workstations and assist with the provision of public and internal services for use by the University. This may include helping to run services, troubleshooting service problems, writing and updating documentation and providing one-to-one learning support to staff and students where appropriate.

Key Duties and Responsibilities:

During supported hours of 08:30-17:00 Monday to Friday, perform both first and second tier support via remote or onsite means. Triage, prioritise and diagnose incidents according to agreed procedures (Incident Management). Investigate causes and seek resolution. Escalate unresolved incidents and facilitate with recovery. Act as the main contact point, receiving and handling requests for support via multiple channels. Fulfil a broad range of service requests based on the UIS service catalogue and procedures. Analyse causes of incidents (Problem Management) and inform service owners in order to minimise probability of recurrence and contribute to service improvement. Create documentation to support swift resolution of incidents to help maximise efficiency of the service desk (Knowledge Management)

Skills, Qualification and Experience:

The role holder is expected to have A-level standard of education/NVQ level 3 vocational qualification or equivalent level of practical experience. They will have recent experience in delivering a service and have comprehensive administration experience in at least two of the following technologies: Microsoft operating systems and their applications packages, Apple Macintosh and popular applications and Unix Networking.

Experience of supporting customers in the use of IT systems and services is essential, including an understanding of how desktop systems operate in a client server environment. Excellent communications skills are critical for the role. The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely professional manner.
Experience of working to ITIL4 practices and procedures is desirable.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC39220 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Fixed-term: 12 months.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

The Network Systems team have many exciting projects over the coming years, including replacing datacentre network, making use of Software Defined Networks and exploring dynamic Network Access Control (NAC) services. If you are looking for exposure to true enterprise-level network technologies this is the role for you.

Working within a highly supportive and collaborative team of eight, you will be responsible for designing, building, operating and supporting:

• The University's internet connections to its supplier, Janet.
• The University's backbone network, the University Data Network (UDN).
  
• The Data Centre Network (DCN).
• Multiple customer networks.
• The University DNS environment, acting as the University Hostmaster.

The team undertakes a broad spectrum of activities and you should expect to work in several different areas:

• Work on various interconnected network systems, such as routers, switches and firewalls.
  • Monitor the network estate to detect and resolve operational issues.
  • Respond timely to customer service requests, such as standard network changes to switches, creating new logical networks (VLANs and IP subnets) or making changes to the University DNS.
  • Manage minor projects, co-ordinating between the team and stakeholders both inside and outside the UIS and University.
  • Liaise with customers on a day-to-day basis to resolve network issues.
  • Keep your technical skills relevant and up to date and help colleagues develop their skills, with support from the University.

You must:

• Have a solid grasp of networking fundamentals, specifically switching and routing.
• Be enthusiastic, persuasive and able to use their own initiative.
• Be able to build relationships with colleagues and customers at all levels of the organisation.
• Have excellent written and verbal communication skills.
• Be educated to either degree level qualification or Level 6 vocational qualification, have attained an industry standard certification or able to demonstrate an equivalent level of experience.

Your experience includes:

• Working in a dynamic IT environment and managing technical activities and tasks assigned.
• Knowledge of switching concepts and protocols, such as VLANs, Ethernet, ARP and LLDP.
• Troubleshooting Layer 2 and 3 network issues through understanding of the OSI model and other networking protocols, technologies and concepts such as DHCP, DNS and IP subnetting (IPv4 and IPv6).
• Knowledge of Software Defined Networking (Dataccenter network or Campus)

The following would be useful:

• Working at an operational level to deliver core technologies.
• Designing network solutions and services that meet business objectives.
• Understanding of routing and dynamic routing protocols, such as OSPF, ISIS and BGP.
• Scripting using languages such as Python.
• Experience of using Linux based systems.
• Network automation (Git, Ansible and YANG).
• Exposure to Software Defined Networking (DCN or Campus).
• Experience with Cisco (Catalyst and NXOS), Aruba (CX switch platform) and Fortinet.
• Strong planning skills.
• Familiarity with internet standards and RFCs.

We understand not everyone will have all the skills required and there is plenty of support on offer. Even if you think you do not fit all the criteria we strongly encourage you to apply.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Mantas Kandzezauskas via email, mk636@cam.ac.uk.

Please quote reference VC38805 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University Information Services (UIS) provides the University of Cambridge, its Colleges and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research and teaching. The Infrastructure Division of the UIS comprises approximately 100 staff and is responsible for the provision and support of production UIS services provided to the collegiate University.

The Wireless Team within Infrastructure has an exciting opportunity for a permanent full-time role as a Senior Wireless Engineer.

The role holder will work within the Wireless Team within Networks who design, build, operate, and support the University's backbone data network, internet connections, wireless network, data centre network and many departmental networks. The Wireless Team are responsible for designing, managing, and operating the wireless infrastructure; access points, controllers and supporting equipment which provides services to end users and institutions. This post is an engaging and rewarding opportunity to work within a team that delivers critical connectivity to tens of thousands of devices daily across the Collegiate University.

Key Duties and Responsibilities: The role holder will work under the Operations Manager (Wireless) with responsibility for specialist support and advice in the everchanging area of Wireless technology. They will be expected to implement, improve and maintain the various wireless systems to include, but not limited to, the hardware and software that delivers wireless controller clusters, network access control, wireless access points, management and monitoring platforms and wireless system firewalls. The role holder will also manage specific projects, co-ordinating between the team and other stakeholders both inside and outside UIS and the University.

This position is usually based at the University's West Cambridge Site with the opportunity to work some of that time remotely. Core hours are typically between 9 to 5, Monday to Friday, but this can be reasonably adjusted.

Skills, Qualification and Experience: As a Senior Engineer the role holder should be educated to HND or degree level in a relevant subject or able to demonstrate relevant career experience. The chosen candidate will have demonstrable knowledge and comprehensive experience in the following technologies:

• IT Infrastructure: networking
• Network administration: Running and automating reliable / scalable systems.
• Networking concepts and technology.

A history of supporting a cutting-edge technology to deliver services and excellent technical skills are required. This should include an understanding of how wired and wireless networks operate. Specific experience in enterprise wireless platforms (such as ArubaOS or Cisco Catalyst Wireless) and technologies would be advantageous.

Excellent communication and strong team working skills are critical for the role. The role holder must also be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to plan and complete projects in a timely professional manner.

Candidates are encouraged to apply even if not all desirable criteria are met.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and/or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC38962 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Fixed-term: The funds for this post are available for 3 years in the first instance.

In the face of the present climate crisis, there is pressing need for skilled software engineers to aid climate scientists in delivering a new generation of high-quality, high-performance, and high-assurance models. This is the broad aim of these Research Software Engineer posts at the new Institute of Computing for Climate Science (ICCS) at the University of Cambridge.

ICCS hosts a team of Research Software Engineers who are working directly with four international Schmidt Futures' Virtual Earth Systems Research Institutes (VESRI) to directly address specific computation and research software needs of climate scientists.

The team of Research Software Engineers will also interact closely with researchers based at ICCS. This provides a unique opportunity to be involved in research projects directly connected to climate science but also broader research into supporting climate science through computer science, software engineering, and data science.

Research Software Engineers are part of a team, with training and guidance provided by the Engineering Lead, the Head of Research Software Engineering and the Computer Science lead. Research Software Engineers are encouraged to develop their own ideas and to take part in training, including the opportunity to help run training sessions for PhDs and other scientists. The post also includes funding to support travel to conferences and for training activities to support career development, as well as dining rights at Queens' college three times per week.

Essential requirements for the role include:

• Degree-level education or equivalent experience.

• Experience in software engineering (SE), including a strong track record of employing SE best practises and use of development and productivity tools (e.g., Git/GitHub, JIRA).

• Good knowledge of a programming language such as Fortran, C++, C, Python.

• Testing and associated technologies for enabling automated testing.

• Experience of working in a scientific context is desirable but not essential.

We are keen to recruit an applicant with a specialism in either AI/Machine Learning, Climate Science/Numerical Modelling or High-Performance Computing but it is not a requirement to have experience in all three of these areas.

There are two vacancies available. To ensure a balance within the team, one of the two advertised roles will be designated towards a candidate with Climate Science/Numerical modelling experience. We are particularly interested in candidates with experiences in large GCMs (e.g., CESM, GFDL models, IPSL) though experience in smaller models is also appreciated.

When considering the criteria please ensure to reflect on your experience in the broadest sense including transferable skills.

The University has a flexible working policy and a versatile hybrid/remote working policy. We support staff working in a range of scenarios to ensure productivity in their respective posts.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to Paul Richmond, par62@cam.ac.uk

Please quote reference VC38934 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Fixed-term: The funds for this post are available for 3 years in the first instance.

In the face of the present climate crisis, there is pressing need for skilled software engineers to aid climate scientists in delivering a new generation of high-quality, high-performance, and high-assurance models. This is the broad aim of these Research Software Engineer posts at the new Institute of Computing for Climate Science (ICCS) at the University of Cambridge.

ICCS hosts a team of Research Software Engineers who are working directly with four international Schmidt Futures' Virtual Earth Systems Research Institutes (VESRI) to directly address specific computation and research software needs of climate scientists.

The team of Research Software Engineers interact closely with researchers based at ICCS. This provides a unique opportunity to be involved in research projects directly connected to climate science but also broader research into supporting climate science through computer science, software engineering, and data science.

Research Software Engineers are part of a team, with training and guidance provided by the Engineering Lead, the Head of Research Software Engineering and the Computer Science lead. They are encouraged to develop their own ideas and to take part in training, including the opportunity to help run training sessions for PhDs and other scientists. The post also includes funding to support travel to conferences and for training activities to support career development as well as dining rights at Queens' college.

Essential requirements for the role include:

• PhD-level education or equivalent experience.

• Ability to work with highly complex, scalable code.

• Experience of project management and technical leadership.

• Extensive experience in software engineering (SE), including a strong track record of employing SE best practises and use of development and productivity tools (e.g., Git/GitHub, JIRA).

• Proficient in one or more programming languages such as Fortran, C++, C, Python.

• Ability to engage productively, with people of different backgrounds, nationality and skill sets.

• Experience of working in a scientific context is desirable but not essential.

We are keen to recruit a Senior Research Software Engineer with a specialism in either AI/Machine Learning, Climate Science/Numerical Modelling or High-Performance Computing experience but it is not a requirement to have experience in all of the areas.

When considering the criteria please ensure to reflect on your experience in the broadest sense including transferable skills.

The University has a flexible working policy and a versatile hybrid/remote working policy. We support staff working in a range of scenarios to ensure productivity in their respective posts.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to Paul Richmond, par62@cam.ac.uk.

Please quote reference VC38937 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

An opportunity has become available at University of Cambridge for an experienced Senior User Researcher with a background in the delivery of digital products and services.

This 12-month fixed-term role is part of the Transforming Research Support Programme (TRS) delivery team. The TRS Programme will improve the support the University offers to researchers and professional staff, making it easier to do world-class research. The Senior User Researcher works with Product and Delivery managers, Content Specialists, as well as business and technical roles, to deliver user-centred product and service solutions.

As a Senior User Researcher you will work as part of a multi-disciplinary team, responsible for the design and execution of research to gain an understanding of the needs, experiences and behaviours of people that use digital services at the University. Working within complex problem spaces, you will discover and define contextual user needs that can be used to inform the design of services, products and content. You will test solutions with users throughout the design process, to ensure that they are useful and optimise their usability.

This is a one-year fixed-term role split between University Information Services' modern offices on the West Cambridge Site and working from home. We offer flexibility of working hours together with a generous pension and holiday allowance.

As a Senior User Researcher you will:

• Take a user-centred, evidence-based approach by synthesising user research findings into actionable insights that influence design and decision making

• Actively lead the user research activity for work you are assigned to

• Influence how decisions are made and constructively challenge ways of thinking at both the team and senior stakeholder level

• Be viewed as an expert on the process for, and best practice for, user research

• Work with Product Managers, business stakeholders and others to establish a direction for user research that aligns with business priorities and delivery needs

• Engage effectively with a range of user groups (including diverse staff roles) at the University, some of whom may not be familiar with user research

Are you the right candidate?

• You are a committed exponent of user-centred design, skilled and experienced in:

• Understanding and applying a range of user research methods correctly for different life cycle phases, and advising others on those methods

• Communicating insights from research in a clear and impactful way that drives change in the design of products and services, as well as informing policy and proposition

• Establishing and applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers

• Working with autonomy and as part of a team, while managing multiple deadlines and responding with agility to changes in prioritisation

• Researching diverse audiences to help teams deliver accessible and inclusive digital services.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact David Marshall (dm622@cam.ac.uk) and Karen Fernandes (knef2@cam.ac.uk)

Please quote reference VC38642 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University Information Services (UIS) provides the University of Cambridge, its Colleges and associated institutions with a very wide and constantly changing range of information technology (IT) related services in support of administration, research and teaching. The Infrastructure Division of the UIS comprises approximately 100 staff and is responsible for the provision and support of production UIS services provided to the collegiate University. Join us on our journey within the UIS division.

The role holder works as part of a Desktop and System support team providing a wide variety of services. A Desktop Service Analyst provides 1st and 2nd line support functions to a large group of diverse IT environments, leading to a wider range of problems than would normally be encountered by typical Departmental or College IT staff and therefore this role requires a wider range of expertise, strong and considerable problem- ¬solving abilities. To join and team and be the first port of call for technical queries, solve complex technical problems of UIS of services in person, by telephone or remote support via Teams or Zoom etc.

Key Duties and Responsibilities:

Perform both first and second tier support via remote or onsite means. Prioritise and diagnose incidents and requests according to agreed procedures. Investigate causes and seek resolution. Escalate unresolved incidents and facilitate with recovery. Act as the main contact point, receiving and handling requests for support via multiple channels. Resolve a broad range of service requests based on the UIS service catalogue and procedures. Analyse causes of incidents and inform service owners in order to minimise probability of recurrence and contribute to service improvement.

Skills, Qualification and Experience:

The holder is expected to have a good education to HND or degree level in a relevant subject. The chosen candidate will have demonstrable knowledge and have comprehensive administration experience in at least two of the following technologies:

Microsoft operating systems and their applications packages Apple Macintosh / IOS MS Intune FSLogix
Networking

Excellent technical trouble-shooting skills are required, including an understanding of how desktop systems operate in a client server environment. Excellent communications skills are critical for the role. The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely professional manner.

The University values diversity and is committed to equality of opportunity. The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC38178 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

University Information Services (UIS) wishes to appoint a Support Analyst to join the multidisciplinary, and diverse, Teaching, Learning and Assessment (TLA) Systems team, supporting the University's central TLA Systems, primarily our Lecture Capture service, Panopto.

You will join a supportive and collaborative team, with a management structure that will invest in your personal development, learning and professional improvement. The TLA services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Academic Integrity (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.

Our team work with academics and staff across a wide range of subjects and locations, providing TLA product specific advice, system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the systems across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and university governance groups.

You will play a vital part in the lecture Capture service maintenance as well as expansion as it strives to meet the University's needs. The current setup of Lecture Capture around the University estate, the state of rooms/building and of networks/infrastructure lead to an increase in support calls and in time spent to resolve these calls. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all calls answered, as well as resolve them in a timely manner.

You will provide 1st and 2nd line helpdesk support to all-end users, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You will ensure the user's voice is considered within the service and help to set up monitoring for all equipment, including creating and monitoring dashboards.

As you can demonstrate a high degree of computer literacy, your role will be more technical than a traditional call centre role. In time, you will build a repertoire of scripts, monitor AV issues and resolve them remotely. Finally, you will occasionally be able to resolve some of the 2nd line support AV specific calls on site.

Please highlight in your application how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We particularly welcome applications from women and /or candidates from a BAME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC38295 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

University Information Services (UIS) wishes to appoint a Senior Functional Analyst to join the multidisciplinary, and diverse, Teaching, Learning and Assessment (TLA) Systems team, supporting the University's central TLA Systems, primarily our Lecture Capture service, Panopto.

You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The TLA services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Academic Integrity (Turnitin). We consist of a Service Manager, Systems Manager, Delivery Manager, Team Leader, Functional Analysts, Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.

Our team work with academics and staff across a wide range of subjects and locations, providing TLA product specific advice, system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the systems across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and University governance groups.

You will play a vital part in the Lecture Capture service expansion as it strives to meet the University's needs. This expansion includes an increase in supported rooms, and an expansion in the service functionality, thus increasing support & analysis needs, especially around data analysis and reporting. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all changes evaluated.

You will play a central role in any projects to evaluate new TLA service offerings or to integrate Panopto with other systems. Your duties will include adapting teaching, learning & assessment tools to business needs, evaluating and articulating user needs, producing evaluation papers and process flow diagrams, offering advice and professional expertise around configuration, and ensuring the user's voice is considered within the service.

You will provide 2nd line helpdesk support to all-end users, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You may also be asked to perform project management and research within Teaching, Learning & Assessment team projects.

Please highlight in your application, how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.

We particularly welcome applications from candidates from a BAME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For further information see jobs.cam.ac.uk

Please quote reference VC38148 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University of Cambridge's Information Services is seeking an experienced Senior Software Developer. You will join a multidisciplinary development team within a Division of 30 engineers building high-profile bespoke web systems and cloud native services, and modernising existing applications.

This is a hybrid position with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

Our services are public-facing and support University staff and students (~60,000 people) meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.

Our technology stack is: AWS, GCP, Terraform, Ansible, Docker, Python, Django, React, Material UI and Typescript. We maintain a DevOps culture and use Scrum for our day to day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/

Ideally you will have experience in:

• Designing and solving complex business problems by writing simple, effective code that can be deployed to cloud services
• Expert coding in Python. Large experience architecting django applications
• Even better if you have experience with TypeScript and React and/or some fluency in other languages and web frameworks
• Designing and developing RESTful APIs and consuming these in web applications
• Writing and collaborating on highly insightful, comprehensive code reviews
• Writing and applying unit tests
• Using git as your daily revision control system
• Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements
• Working with containers. Writing good, optimised Dockerfiles
• Working in a DevOps environment using cloud technologies, CI/CD and configuration management tools
• Mentoring other developers.

Ideally, you can:

• Learn new skills independently and proactively and are constantly striving to raise technical excellence
• Understand system and software specifications and choose appropriate designs to meet requirements
• Produce simple architectures from complex problems
• Debug complex problems effectively, including in new unexplored applications
• Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
• Acquire understanding of all services' architecture, thinking through potential design impacts on other teams and the organisation
• Convince, provide work direction, and leadership to colleagues
• Have an excellent understanding of agile practices.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For further information see jobs.cam.ac.uk

Please quote reference VC35982 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Overview

The Information Services division (UIS) at the University of Cambridge are seeking an experienced Windows Systems Administrator for a permanent position within the Servers & Storage team.

The Servers and Storage team provides a wide variety of IT infrastructure to run services offered to the entire University. This role supports and develops the operation of core systems, with a focus on Windows Server, Active Directory, Server Applications and VMware. There will also be the opportunity to work with private and public cloud technologies, web technologies and databases. The Servers and storage team also administers Linux-based services and some exposure to Linux will be beneficial.

We are involved in building new services for the University which offers you the possibility to learn new technologies and utilise them in exciting ways. The Servers & Storage team offers a supportive and collaborative environment, and you will get to work alongside subject-matter experts. You will have the opportunity to learn new skills and develop your career.

Main Responsibilities

• Work within a team to support and enhance and transform our core IT server infrastructure ¿ both physical and virtual
• Implement and support key technologies in Microsoft and VMware environments - utilising automation and scripting where possible
• Ensure that business continuity measures are implemented and maintained to minimize the impact of systems failure
• Monitor, diagnose and proactively fix issues
• Own in-team technical projects associated with the improvement of infrastructure
• Implement and maintain automated systems to administer systems and services at scale
• Ensure that systems and procedural documentation is maintained and accurate
• Work closely with people across UIS and wider University, including software engineers, networks engineers, security staff, database administrators, project managers and service teams
• Design systems or choose appropriate technologies to solve the needs of one of the world's leading academic institutions.

Skills

The successful applicant will have demonstrable experience working with the following products and technologies:

• Windows Server systems administration
• Strong scripting and automation skills. PowerShell experience would be particularly valuable
• Active Directory, Group Policy and Windows Server security
• Running third party server applications on Window Server
• VMware hypervisor, networking and automation
• Full stack understanding of how different layers of IT interoperate, from networking up to the application & service level
• Strong troubleshooting skills
• Good communication, organisational and problem-solving skills

The following skills/knowledge would also be useful:

• SQL Server administration
• Linux experience
• Backup software (especially Veeam)
• NAS and SAN storage systems
• VMware Cloud Foundation or its component technologies

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For further information see jobs.cam.ac.uk

Please quote reference VC38137 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.