UIS jobs

Fixed-term: The funds for this post are available for 2 years in the first instance.

The University of Cambridge's Information Services is looking for is looking for a highly talented Principal Application Integration Specialist to help develop and maintain our Oracle E-Business Suite (EBS) Financials Application and develop integrations from legacy systems to the current and future Finance system (Oracle EBS and Oracle Fusion).

You will work as part of a team responsible for the maintenance and development of this critical system. The role involves providing ongoing support and development of a broad range of Oracle technologies. You will develop and define the integration build, accept software modules from software developers, and produce builds for loading onto the target environment.

You will make recommendations and assess and manage associated risks. You will also review others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.

You will be expected to lead more junior Oracle Development resources and provide all aspects of technical systems support.

You will be able to work independently and as part of a team, being able to demonstrate an ability to develop other colleagues.

Providing Development and Technical skills in all areas of Oracle technology including, but not restricted to, the following:

• Resolution of technical incidents/problems/RFCs:
• PL/SQL code
• Open Interfaces work and API's for updating data in EBS
• Integration of new reports, concurrent jobs, etc. in EBS
• Interface or report investigate / issue understanding
• Implementing best practice security features in code
• Assessing and delivering new developments
• Creating/updating relevant technical documentation
• Involvement in testing of fixes and enhancements
• Liaising internally with Functional and DBA teams
• Liaising with Oracle Support
• Additional knowledge of ODI, BICC, OIC and Azure an advantage

Your profile

• Strong Oracle Technology background with at least 5 years' experience of Oracle development
• Expert knowledge of the following applied within multiple relevant functional/business domains:
• Systems analysis: requirements definition and management, user experience, and change management.

• Application Design and support: deep expertise in process analysis, application functionality/configuration, data analysis, incident/problem management and business intelligence/reporting.

• You will be able to demonstrate a logical and pragmatic approach to integrations with the ability to adapt to meet the delivery needs.

• You will have experience in leading successful technical change in operational and project settings using various methodologies alongside expert knowledge in system design and integration and expert knowledge of building complex system integrations.
• Ability to develop and maintain their own knowledge in their field.
• Strong strategic thinking and planning skills.
• Ability to build relationships at all levels of the organisation.
• A track record of:
• Contributing to the development of strategic functional plans which deliver institutional wide change.
• Sharing technical/ functional knowledge and skills.

• Shaping, as relevant, policy, strategy and practise in their area.

• Expertise in the applications and technologies utilised within the Finance domain.

• Experience of leadership and management of functional staff.
• Degree/postgraduate level education/ level 7 vocational qualification or equivalent experience.

We aim to build an environment where employees can enjoy a positive work-life balance and hybrid working is now the firmly established norm. In addition, all UK employees are eligible to request flexible working arrangements.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Douglas Youngson via email dy233@cam.ac.uk

Please quote reference VC46012 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Fixed-term: The funds for this post are available until 31 December 2027 in the first instance.

In the face of the present climate crisis, there is pressing need for skilled software engineers to aid climate scientists in delivering a new generation of high-quality, high-performance, and high-assurance models. This is the broad aim of these RSE posts at the new Institute of Computing for Climate Science (ICCS) at the University of Cambridge.

ICCS hosts a team of Research Software Engineers who are working directly with four international Schmidt Futures' Virtual Earth Systems Research Institutes (VESRI) to directly address specific computation and research software needs of climate scientists. The team of RSEs will also interact closely with researchers based at ICCS. Thus, this provides a unique opportunity to be involved in research projects directly connected to climate science but also broader research into supporting climate science through computer science, software engineering, and data science.

RSEs will be part of a team, with training and guidance provided by the Engineering Lead, the Head of Research Software Engineering and the Computer Science lead. RSEs will be encouraged to develop their own ideas and will also be encouraged to take part in training, including the opportunity to help run training sessions for PhDs and other scientists. The post also includes funding to support travel to conferences and for training activities to support career development, as well as dining rights at Queens' college three times per week.

Essential requirements for the role include:

• Degree-level education or equivalent experience.
• Experience in software engineering (SE), including a strong track record of employing SE best practises and use of development and productivity tools (e.g., Git/GitHub, JIRA)
• Good knowledge of a programming language such as Fortran, C++, C, Python.
• Testing and associated technologies for enabling automated testing.

Experience of working in a scientific context is desirable but not essential.

We are keen to recruit an applicant with a specialism in either; AI/Machine Learning, Climate Science/Numerical Modelling, or High-Performance Computing but it is not a requirement to have experience in all three of these areas.

To ensure balance within the team, one of the two advertised roles will be designated towards a candidate with Climate Science/Numerical modelling experience. We are particularly interested in candidates with experiences in large GCMs (e.g., CESM, GFDL models, IPSL) though experience in smaller models is also appreciated.

When considering the criteria please ensure to reflect on your experience in the broadest sense including transferable skills.

The University has a flexible working policy and versatile hybrid/remote working policies. We support staff working in a range of scenarios to ensure productivity in their respective posts.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to recruitment@uis.cam.ac.uk

Please quote reference VC44346 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The Information Services division (UIS) at the University of Cambridge are seeking an experienced Servers and Storage Administrator for a new permanent position within the Servers & Storage Linux team, to support the University's Cyber Action Plan.

The Servers and Storage team provides a wide variety of IT infrastructure to run services offered to the entire University. This role supports and develops the operation of core systems, with a focus on Server Security and Linux system administration.

In this role you will administer servers and storage in private and public clouds, along with security compliance and monitoring work. You will also provide advice and guidance on security strategies, managing identified risks and enabling the adoption of standards. The Servers & Storage team offers a supportive and collaborative environment, and you will get to work alongside subject-matter experts. You will have the opportunity to learn new skills and develop your career.

Main Responsibilities

• Work within a team to support and enhance and transform our core IT server infrastructure - both physical and virtual.
• Contribute to the development of information security policy, standards and guidelines.
• Implement and support key technologies in server, virtualisation, storage, and software - utilising automation and scripting where possible.
• Monitor, diagnose and proactively fix issues.
• Own in-team technical projects associated with the improvement of infrastructure.
• Implement and maintain automated systems to administer systems and services at scale.
• Ensure that systems and procedural documentation is maintained and accurate.
• Work closely with people across UIS and wider University, including software engineers, networks engineers, security staff, database administrators, project managers and service teams.
• Design secure systems / choose appropriate technologies to solve the needs of one of the leading academic institutions in the world.

Skills

The successful applicant will have demonstrable experience working with the following products and technologies:

• Linux (RHEL or Ubuntu) systems administration.
• Experience of running and monitoring secure systems.
• Strong scripting and automation skills - Python experience would be particularly valuable.
• Configuration / code management (eg Ansible or puppet).
• VMware hypervisor, networking and automation.
  
• NAS and SAN storage systems.
• Full stack understanding of how different layers of IT interoperate, from networking up to the application / service level.
• Strong troubleshooting skills
• Good communication, organisational and problem-solving skills.

The following skills/knowledge would also be useful:

• Email routing.
• Web technologies (Apache, Tomcat, traffic management, search engines).
• Databases (esp. PostgreSQL, MySQL).
• VMware Cloud Foundation or its component technologies.
• NAS and SAN storage systems.
• Comfortable finding solutions across technology boundaries.
• Degree (2:1 or higher) or equivalent work experience.

The team is flexible and supportive, and we endeavour to allow employees to focus on the technologies they wish to where possible.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to recruitment@uis.cam.ac.uk

Please quote reference VC45793 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

An exciting opportunity has arisen at the University for an experienced Senior Application Specialist to join the Business Systems team. This role is focussed on Integration, supporting several transformation programmes that are introducing new enterprise SaaS systems that need to transfer information between themselves and existing on-premise systems, using a variety of mechanisms from APIs to flat files.

Located within University Information Services (UIS), the Business Systems team are responsible for the maintenance and development of the University's critical ERP systems for handling administrative data across HR, Finance, Student and Teaching & Learning.

What you will do

Working on both operational support and project activities, you will assist with the development and maintenance of business systems integrations in support of strategic initiatives, whilst improving efficiency and reducing technical debt. You will demonstrate in-depth knowledge of systems integration approaches and associated technologies whilst providing a high level of support to our customers.

Your work will be varied and unique, and will involve working closely alongside other Application Specialists, Database Administrators, Functional Analysts, Testers and our stakeholders in a constantly changing environment.

-Work as part of a multi-disciplinary team to review requirements, develop specifications and design effective solutions.

-Be a technical subject matter expert in our (SaaS) business systems integrations, including knowledge transfer to/from others inside and outside the team.

-Take responsibility for the implementation, development and support of our integrations in operational and project settings.

-Review and migrate code, including the analysis of both application and integration platform changes in relation to their impact on integrations.

-Monitor performance and other operational aspects of the integrations working with relevant stakeholders to resolve any issues or suggest enhancements.

-Collaborate with the relevant systems helpdesks, investigate any incidents that are reported, resolve and advise users where appropriate.

What you will have

-Integration design and development.

-Experience in relational & NoSQL database design, MS SQL, system design, performance tuning and integration.

-Ability to learn new skills independently and proactively and are constantly striving to raise technical excellence.

-Understand system and software specifications and choose appropriate designs to meet requirements.

-Produce simple, reusable architectures from complex problems.

-Debug complex problems effectively, including in new unexplored applications.

-Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.

-Knowledge of how to approach data and system security.

-Experience of providing 2nd/3rd line support as part of an operational support team.

-Experience of coordinating technical change in operational and project settings.

-Strong planning and communication skills.

What we would like you to have

-Microsoft Azure Integration Services.

-Azure DevOps functionality.

-Oracle Fusion application integration functionality (e.g. API, BICC, HDL).

-Oracle Fusion application environment management (e.g. refreshes).

-Oracle Visual Builder application development.

-Oracle Integration Cloud.

-Oracle Cloud Infrastructure.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

All queries should be directed to recruitment@uis.cam.ac.uk quoting reference VC43916.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

An exciting opportunity has arisen at the University for an experienced technical Reporting Analyst to join the Business Systems team. This role is mainly focussed on Data Engineering activities, and we are looking for someone with either experience in this area, or with demonstrable capability and interest in moving into Data Engineering.

We are currently implementing the Microsoft Fabric platform, and the work could involve using a mixture of this product alongside supporting existing ETL platforms with training and support provided as required. Located within University Information Services (UIS), the Business Systems team are responsible for the maintenance and development of the University's critical ERP systems for handling administrative data across HR, Finance, Student and Teaching & Learning.

What you will do

Working on both operational support and project activities, you will assist with the development and maintenance of business systems integrations in support of strategic initiatives, whilst improving efficiency and reducing technical debt. You will demonstrate in-depth knowledge of systems integration approaches and associated technologies whilst providing a high level of support to our customers.

Your work will be varied and unique, and will involve working closely alongside other Reporting Analysts, Application Specialists, Database Administrators, Functional Analysts, Testers and our stakeholders in a constantly changing environment.

-Work as part of a multi-disciplinary team to review requirements, develop specifications and design effective solutions.

-You will be a technical subject matter expert in our business systems reporting platforms, including knowledge transfer to/from others inside and outside the team.

-Review and migrate code, including the analysis of both application and platform changes in relation to their impact on existing data flows in the source right through to the target, identifying and fixing any issues.

-Work effectively with internal and external stakeholders through all stages of the software development lifecycle.

-Support user testing of data integrations and reporting, e.g. through training, and the production of documentation.

-Monitor performance and other operational aspects of the platforms, working with relevant stakeholders to resolve any issues or suggest enhancements.

-Collaborate with the relevant systems helpdesks, investigate any incidents that are reported, resolve and advise users where appropriate.

What you will have

-Knowledge of, and experience in relational & star schema database design, SQL, PL/SQL, system design, performance tuning and integration.

-Experience of ETL processes and maintaining Data Warehouses.

-The ability to learn new skills independently and proactively and constantly strive to raise technical excellence.

-The ability to debug complex problems effectively, including in new unexplored applications.

-Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.

-Knowledge of how to approach data and system security.

-Experience of providing 2nd/3rd line support as part of an operational support team.

-Experience of coordinating technical change in operational and project settings.

-Strong planning and communication skills.

What we would like you to have

-Microsoft Fabric

-Oracle Data Integrator

-Oracle Database

-Microsoft SQL Server

We welcome applications from women and /or candidates from a BME background.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

All queries should be directed to recruitment@uis.cam.ac.uk quoting reference VC43792.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

University Information Services (UIS) wishes to appoint a Technical Developer to join the multidisciplinary, and diverse, Teaching, Learning and Assessment (TLA) Systems team, supporting the University's central TLA Systems, primarily the Moodle Virtual Learning Environment (VLE).

You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The TLA services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Academic Integrity (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.

Our team works with academics and staff across a wide range of subjects and locations, providing TLA product specific advice, system support, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the systems across the Institutions and Colleges of the University. You will improve the blended learning experience of students by developing standards and guidance to support academics, departmental administrators & computing officers in using our systems, as well as provide detailed and specific systems advice to the organisation planning and operations.

You will play a central role in any projects to evaluate new TLA service offerings or to integrate with other systems. Your duties will include adapting and adopting appropriate systems design methods, tools and techniques to design large and/or complex systems. You will also undertake impact analysis on major design options and trade-off and finally make recommendations, assessing and managing risks.

You will maintain application support processes and check that all requests for support are dealt with according to agreed procedures. You will initiate and monitor actions to investigate and resolve problems in systems, processes and services.

Further details about the role can be found in the accompanying document.

Please highlight in your application, how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.

Upon the closing date of the job opportunity, members of the application panel will carefully select a shortlist to invite to interview. As part of the interview process, you may be asked to do a short presentation, or take part in some exercises. Candidates selected for interview will be informed of these upon invitation to interview.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to recruitment@uis.cam.ac.uk

Please quote reference VC45553 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

University Information Services (UIS) wishes to appoint a Functional Analyst (temporary maternity cover) to join the multidisciplinary, and diverse, Teaching and Learning (T&L) Systems team, supporting the University's central T&L Systems, primarily the Moodle Virtual Learning Environment (VLE).

You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The T&L services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Text Matching (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.

Our team work with academics and staff across a wide range of subjects and locations, providing T&L product specific advice (primarily VLE), system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the system across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and university governance groups.

During the annual VLE upgrade cycle, you will play a vital part in evaluating change (including evaluation and testing), updating help guides and advising on policy and procedures. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all changes evaluated.

You will play a central role in any projects to evaluate new T&L service offerings or to integrate the VLE with other systems. Your duties will include adapting teaching & learning tools to business needs, evaluating and articulating user needs, producing evaluation papers and process flow diagrams, offering advice and professional expertise around configuration, and ensuring the user's voice is considered within the service.

You will provide 2nd line helpdesk support to all-end users, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You may also be asked to perform project management and research within Teaching & Learning team projects.

Please provide a covering letter that directly highlights how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.

Temporary cover: This post is fixed-term for 12 months or the return of the post holder, whichever is the earlier.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to recruitment@uis.cam.ac.uk

Please quote reference VC45532 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Fixed-term: The funds for this post are available up to March 2027 in the first instance.

We are looking for an experienced and enthusiastic Cloud Engineer to be part of a new and exciting initiative to develop the UK Regional Centre (UKSRC) for the Square Kilometre Array (SKAO), the world's largest radio telescope.

The role is based in Research Computing Services (RCS) a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

The University of Cambridge RCS is provider of HPC resources for UKSRC and is developing novel federated cloud platform technologies as well as providing leadership on system architecture.

Who you'll be working with

The successful candidate will become part of a diverse team of systems engineers, astronomers, and computer scientists developing advanced solutions to support world class science and deliver service for processing data from the world's largest radio telescope running on a Kubernetes platform. You'll be working in a team of Cloud engineers, in collaboration with National and International colleagues to help deliver, operate and support the UKSRC and international cloud infrastructure and HPC resources as part of the development of the SKAO project.

What you will have

-Hands on experience in deploying and administering Linux operating systems.

-Familiarity of Ansible & Terraform for configuration management & IAC.

-Experience of virtualization technologies and cloud architecture, preferably but not limited to OpenStack.

-Basic knowledge of scripting languages primarily with Python & Bash.

-Experience of CI/CD principles, ideally but not essentially using a GitOps approach, using Helm & Kustomize.

-Development lifecycle tools, such as Git.

-Working with Agile methodologies & Jira.

Some desirable, but not essential, skills we are looking for

-Use of monitoring and reporting tools, such as Prometheus and Grafana.

-Experience of GitOps tooling such as ArgoCD or FluxCD.

-Knowledge of containerization technologies using Kubernetes & Docker.

-Experience working with HPC clusters and parallel file systems.

-Proven ability to work effectively within a team and individually.

-Experience in working in a scientific environment and/or providing support to researchers.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We welcome applications from individuals who wish to be considered for flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

All queries should be directed to recruitment@uis.cam.ac.uk in the first instance, quoting reference VC45355.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The GBN Technician will join a team of 3 customer-focused GBN project managers, working to help 60,000 students and staff to study and work in a cutting-edge environment that enables world changing research and development.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

What you will do

As a GBN Technician you will:

• Provide administration and on-site and general project support with initial background work for new projects forming a large part of the role
• Maintain the database of information that describes the details of the cable plant, its allocation and use.
• Be responsible for ensuring network upgrades are implemented where required Carrying out network condition surveys, drafting reports and implementing remedial works.
• Ensure that the network maps are maintained and always up to date. Respond to network enquiries from other utilities.
• Ensure communication is always maintained between all internal teams and external customers.
• Raise POs as needed to issue to contractors and ensure that budget costs are tracked, issue invoice request on work completion.
• Take an active role in the wider team, provide cover during periods of absence, contribute to the design of processes.

This position is a permanent, full-time role, usually based on the University's West Cambridge Site.

What you will need

• Experience of Microsoft office software.
• Some understanding or experience of civils/cabling or general IT/telecommunications infrastructure would be an advantage
• Familiarity with personal computer systems as a work tool particularly with cable-management systems, word-processing and databases would be advantageous.
• Familiarity with the relationship between the University and the Colleges would be advantageous.
• Good interpersonal skills for dealing with a wide range of people at all levels are needed for communicating with College and University staff, with external contractors and local authority officers.
• To be self-managing with an ability to learn new techniques.
• Ability to develop and maintain their own knowledge in their field

The benefits

You can expect to receive:

• a competitive salary with automatic service-related progression and annual cost-of-living increases
• a generous annual leave allowance of 36 days per year (including bank holidays)
• access to a hybrid pension scheme with attractive employer contributions
• access to a range of shopping and travel discounts through the Cambens scheme.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Richard Davies, System Lead GBN, at rcd41@cam.ac.uk.

Please quote reference VC45125 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The University Information Services (UIS) Service Desk is the first point of contact for IT Incidents, Requests and queries from across the collegiate Cambridge estate, be they, academics, students, staff or IT "Computer Officers" in colleges and departments. The Service Desk sets the standard of customer service, helping to support, develop and deliver services provided by UIS Teams.

During the supported hours of 08:30-17:00 Monday to Friday, the Service Desk team provides first- and second-line support, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The team comprises of Service Desk Analysts, Senior Service Desk Analysts, Deputy Service Manager, ITSM Manager, the User Administration team and the Service Desk Manager. The Deputy Service Desk Manager will be supporting the Service Desk Manager on delivery of Incident, Problem, Request and Knowledge Management processes.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

As the Deputy Service Desk Manager, you will:

• Manage the Incident queues to ensure the highest possible levels of customer service standards are being met
• Manage the Service Request Process and implement iterative improvements
• Manage the junior members of the service desk team
• Ensure Knowledge Management process is being followed
• Ensure Problem Management process is actively used to flag existing and potential high ticket issues
• Implement a quality assurance check across the service desk
• Act on feedback from customers to raise service standards
• Support the Service Desk manager in developing the Service Desk to a professional standard

The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. This position is based at the UIS West Cambridge Site and requires a minimum of two days per week on-site presence.

What you will need:

• Recent experience in managing a service desk
• Evidence of working at a tactical or operational level to deliver a service improvement
• Experience of great customer service
• Skills in incident management and service reporting
• Exemplary communication skills
• Ability to manage and prioritise your own and the team's tasks
• Ability to take accountability for issues that occur
• Proactive in searching for potential problems
• Educated to degree level/Level 6 vocational qualification or equivalent level of practical experience

Additionally, the following knowledge, skills, and experience would be beneficial:

• Recent experience in implementing service delivery metrics and performance monitoring
• Experience of managing individuals or teams
• Skills in problem management, knowledge management, and Continual Service Improvement (CSI)
• A relevant IT service management qualification, e.g. ITIL Foundation.

The benefits

You can expect to receive:

• a competitive salary with automatic service-related progression and annual cost-of-living increases
• a generous annual leave allowance of 41 days per year (including bank holidays)
• access to a hybrid pension scheme with attractive employer contributions
• access to a range of shopping and travel discounts through the Cambens scheme.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.

Please quote reference VC45064 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

We are looking for an experienced and enthusiastic Senior Cloud Engineer to be part of a new and exciting initiative to develop the UK Regional Centre (UKSRC) for the Square Kilometre Array (SKAO), the world's largest radio telescope.

The role is based in Research Computing Services (RCS) a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

The University of Cambridge RCS provides HPC resources for UKSRC and is developing novel federated cloud platform technologies as well as providing leadership on system architecture.

Who you will be working with

You'll be working in a team of Cloud engineers, in collaboration with National and International colleagues to help deliver, develop, operate and support the UKSRC and international cloud infrastructure and HPC resources and develop technical solutions as part of the development of the SKAO project.

What you will do

The successful candidate will become part of a diverse team of systems engineers, astronomers, and computer scientists developing advanced solutions to support world class science and deliver service for processing data from the world's largest radio telescope running on a Kubernetes platform. You will:

-Design, deploy, and manage OpenStack-based cloud environments.

-Troubleshoot and resolve complex issues related to cloud infrastructure, HPC & Kubernetes environments.

-Stay current with industry trends and emerging technologies to propose innovative solutions.

-Support Science teams by providing them with technical expertise and advice on best practices for using cloud-based environments.

-Propose & develop technical solutions to challenges while collaborating with UK & international teams.

What you will have

-Proven experience of deployment and administration of Linux systems.

-Utilizing Ansible & Terraform for configuration management & IAC.

-Strong understanding of virtualization technologies and cloud architecture, preferably but not limited to OpenStack.

-Development experience with scripting languages primarily with Python & Bash.

-Excellent knowledge of containerization technologies using Kubernetes & Docker, with the focus being on Kubernetes in a production environment.

-Proven DevOps experience of CI/CD principles, ideally but not essentially using a GitOps approach, using Helm & Kustomize.

-Solid understanding of networking principles in cloud environments.

-Working with Agile methodologies.

Some desirable, but not essential, skills we are looking for

-Experience using K8s Cluster API for managing cluster deployments & upgrades.

-Experience of GitOps tooling such as ArgoCD or FluxCD.

-Experience in working in a scientific environment and/or providing support to researchers.

-Experience working with HPC clusters and parallel file systems.

-Knowledge of GPU-accelerated computing and associated frameworks.

-Experience of performance profiling, monitoring tools, and software performance optimization.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way or remotely with only minimal office attendance.

Fixed-term: The funds for this post are available up to 30 December 2026 in the first instance.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.

Please quote reference VC42390 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University of Cambridge's Information Services is seeking an experienced Senior Software Developer. You will join a multidisciplinary development team within a Division of 30 engineers building high-profile bespoke web systems and cloud native services, and modernising existing applications.

Our services are public-facing and support University staff and students (~60,000 people) meaning your work will have a significant impact on the reputation of one of the world's leading universities. We develop new services using modern web architectural standards with an emphasis on reusability, APIs, test automation, and CI. Services are deployed to cloud infrastructure in Docker containers.

Our technology stack is: AWS, GCP, Terraform, Ansible, Docker, Python, Django, React, Material UI and Typescript. We maintain a DevOps culture and use Scrum for our day to day work. We have also adopted an "open by default" approach to new work and thus you can find much of our work to date in our GitLab. The team also produces a Guidebook that collects team's practices and useful information at https://guidebook.devops.uis.cam.ac.uk/

Ideally you will have experience in:

• Designing and solving complex business problems by writing simple, effective code that can be deployed to cloud services.
• Expert coding in Python. Large experience architecting django applications.
• Even better if you have experience with TypeScript and React and/or some fluency in other languages and web frameworks.
• Designing and developing RESTful APIs and consuming these in web applications.
• Writing and collaborating on highly insightful, comprehensive code reviews.
• Writing and applying unit tests.
• Using git as your daily revision control system.
• Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
• Working with containers. Writing good, optimised Dockerfiles.
• Working in a DevOps environment using cloud technologies, CI/CD and configuration management tools.
• Mentoring other developers.

Ideally, you can:

• Learn new skills independently and proactively and are constantly striving to raise technical excellence.
• Understand system and software specifications and choose appropriate designs to meet requirements.
• Produce simple architectures from complex problems.
• Debug complex problems effectively, including in new unexplored applications.
• Drive and commitment to see activities through to completion meeting deadlines matching pace to the urgency of the situation.
• Acquire understanding of all services' architecture, thinking through potential design impacts on other teams and the organisation.
• Convince, provide work direction, and leadership to colleagues.
• Have an excellent understanding of agile practices.

We particularly welcome applications from women for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC44915 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.