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Current jobs in the University Information Services at the University of Cambridge.
Updated: 28 min 40 sec ago

Senior Software Developer - Front End

Thu, 18/04/2024 - 00:00

The University of Cambridge's Information Services (UIS) is seeking an experienced Senior Software Developer specialising in front end development to join our Drupal team, which sits within the wider DevOps Division of 40 engineers.

The University of Cambridge is in the middle of a five year Digital Presence Programme, looking at all aspects of how we deliver websites. The successful applicant has a fantastic opportunity to help build and shape the next generation of Cambridge University websites. They will also be involved in supporting our existing substantial portfolio of over 500 websites, working with customers across all parts of the University, as well as helping develop a unified Design System for the University. We are looking for someone who would embrace this exciting and challenging opportunity to make a difference to the whole of the Cambridge University online community, from prospective and existing students through to staff of all kinds.

This is an hybrid working position, with amazing benefits, like a defined benefit pension and 41 days of annual leave inclusive of public holidays.

Ideally you will have experience in:

  • Designing, building and maintaining a variety of websites using React, deployed to cloud services.
  • Solving complex user needs with simple user journeys and interactions built from reusable solutions.
  • Coding in TypeScript, with some fluency in other languages.
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Ensuring that the interfaces you implement meet current Accessibility guidelines.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests as well as functional tests leveraging Selenium and BrowserStack and integrating them with GitLab CI pipelines.
  • Demonstrating excellent written and verbal communication skills.
  • Working in a cross functional service team with other engineers but also with other roles like communications, marketing, etc.
  • Collaborating with users and business representatives to gain insight, and to bottom-out detailed requirements.
  • Working with containers.
  • Working in a DevOps environment, demonstrating ownership of the full end-to-end system lifecycle.
  • Using Cloud Technologies (Google Cloud preferable), CI/CD (GitLab preferable) and configuration management tools.
  • Using git as your daily revision control system.
  • Mentoring other developers.

Ideally, you can:

  • Show experience of integrating with or building and maintaining Drupal websites.
  • Learn new skills independently and proactively and are constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • See activities through to completion, meeting deadlines and matching your pace to the urgency of the situation.
  • Acquire an understanding of all services' architectures, thinking through potential impacts on other teams and the organisation.
  • Convince, provide work direction, and leadership to colleagues.
  • Demonstrate an excellent understanding of agile practices.
  • Show passion for innovation and excellence.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC41345 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Delivery Manager

Wed, 17/04/2024 - 00:00

Are you interested in an exciting and unique opportunity to help shape and deliver the UK's first National AI Research Service? We are looking for an experienced and enthusiastic Delivery Manager to work on Dawn, the most powerful supercomputer in the UK. Dawn is now being deployed for use by scientists across the UK in critical research fields such as clean energy, personalised medicine and climate science and we need your help to develop and manage this critical resource.

Who you'll be working with

The role is based in Research Computing Services a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe. You'll be part of a growing team of specialist AI, Software and Systems Engineers dedicated to Dawn, working with a wide range of stakeholders across multiple disciplines and institutions.

What you will do

You'll be responsible for the delivery and development of a diverse range of activities, from infrastructure tasks within the Data Centre and Service development to AI software projects and user engagement. You will have proven experience of managing projects through the full lifecycle using a range of agile delivery methods and will be comfortable adapting your approach to meet the needs of the project and team. You will be able to build relationships at all levels with experience of influencing and negotiating with key stakeholders to achieve goals.

What we are looking for

An interest in working with AI, High Performance Computing or Research Software is essential but experience in these fields is not crucial as long as you've got the right attitude and enthusiasm. More details about the role and the requirements is attached in the "Further Particulars" document.

What we can offer

  • 41 days holiday per year (including bank holidays)

  • A generous pension

  • A friendly and supportive team environment

  • The opportunity to shape and influence how we work

  • The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows.

Please submit your CV and cover letter to apply for this position.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to cassie.bradley@uis.cam.ac.uk.

Please quote reference VC41324 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Engineering Lead (ICCS) (Fixed Term)

Tue, 16/04/2024 - 00:00

Applications are invited for the position of Engineering Lead at the Institute of Computing for Climate Science (ICCS). In the face of the present climate crisis, there is pressing need for skilled software engineers to collaborate with climate scientists in delivering a new generation of high-quality, high-performance, and high-assurance models. The Engineering Lead will steer a highly-specialised Research Software Engineering (RSE) team that develop and improve complex scientific applications to enable the research agendas of the associated climate science teams and ICCS. The role holder will work in close synergy with researchers across multiple disciplines to develop research software to tackle problems across a range of subfields within climate science.

ICCS is one of the Schmidt Sciences Virtual Institutes of Scientific Software that are working to accelerate the pace of scientific discovery. The Engineering Lead will work directly with six groups funded as part of Schmidt Sciences' Virtual Earth Systems Research Institute (VESRI) to directly address specific computational and research software needs of climate scientists across an international spread of University-based climate modelling groups and national labs. The team of RSEs that this post will manage also interacts with researchers based at ICCS. Thus, this leadership role provides a unique opportunity to be involved in projects directly connected to climate science but also broader research into supporting climate science through computer science, software engineering, and data science.

The Engineering Lead will collaborate with the Head of Research Software Engineering and the Computer Science lead. The post also includes funding to support travel to conferences and for training activities to support career development as well as an affiliation with Queens' college.

Essential and desirable requirements for the role can be found in the further particulars for the role. When considering the criteria please ensure to reflect on your experience in the broadest sense including transferable skills.

We are keen to recruit an Engineering Lead with a specialism in a relevant area such as: AI/Machine Learning Climate Science/Numerical Modelling High-Performance Computing experience It is not a requirement to have experience in all of the areas.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way, or remotely with only minimal office attendance.

If you have any questions regarding the role or the application process, please contact iccs@maths.cam.ac.uk

Fixed-term: The funds for this post are available until 31 January 2028 in the first instance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to iccs@maths.cam.ac.uk

Please quote reference VC41086 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

VC41207 HPC Data Centre Specialist

Mon, 08/04/2024 - 00:00

As an HPC Data Centre Specialist, you will be responsible for planning, integrating and maintaining the data centre infrastructure owned by the Research Computing Services (RCS). You will work on technical, physical and software infrastructure projects, to ensure that RCS infrastructure is reliable, secure, and efficient. You will lead and mentor HPC Data Centre Technicians in their daily work, you will ensure that, alongside the HPC Data Centre Infrastructure Manager, their work is clearly planned, checked and signed off. You will have experience working in an agile environment both in maintaining existing and building new HPC Infrastructure hardware.

There are 2 roles available; one role is server focused, the other is network focused, the role responsibilities are:

Network focused role responsibilities

  • Maintain the configuration of the ethernet switches onsite, employing templated techniques such as configuration deployed via ansible.
  • Ensure that network hardware is secure, accessible and operational.
  • Data connection design for new integrations.
  • Asset management of network hardware and data connections.
  • HPC fabric network (i.e. InfiniBand) topology design and integration.
  • BoM creation for ethernet and InfiniBand based on design brief.
  • L2 and L3 network fault escalations.

Server focused role responsibilities

  • Monitor and maintain the power load, including the implications of adding new hardware, phase balancing, PDU selection and configuration.
  • Monitor and maintain cooling systems experience with RDC's and DLC is a strong advantage.
  • Assist (alongside vendors and the HPC Data Centre Infrastructure Manager) with the design of cooling for new systems.
  • BoM creation for server, cooling and power based on design brief.
  • Initial startup configuration of servers such as BMC (Baseboard Management Controller).
  • Ensure that servers and cabling is finished to a high standard for new integrations.
  • L2 and L3 server fault escalations.

Responsibilities which apply to both roles:

  • Hardware - asset management, health monitoring.
  • Planning - integration and maintenance.
  • Services - assist with the smooth running of the fault rota, triage requests from internal customers such as the platforms team and the RSE team.
  • Lead and mentor HPC Data Centre Technicians.
  • Contractor management, such as managing data cablers during hardware integrations.
  • Manage relationships with vendors and service providers to ensure that the infrastructure is supported and maintained.
  • Develop and maintain documentation for the infrastructure and its processes.
  • Keep up to date with emerging technologies and trends in research computing.

Please indicate with your application whether you are interested in the server focused role or the network focused role.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact Joe Bishop (jrs206@cam.ac.uk)

Please quote reference VC41207 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Deputy Service Manager

Fri, 22/03/2024 - 00:00

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The user administration team within the UIS is a small and busy team providing accounts for the whole University. The Deputy Service Manager plays a crucial role in supporting the User Administration Manager with all aspects of user account management within the University.

This includes tasks such as creating, modifying, and deleting user accounts, managing user access permissions and ensuring compliance with University policies and security standards. A large part of the role is communication directly with users, colleges and inter-departmental communication.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

Responsibilities

User Account Management:

  • Process user account requests (creation, modification, deletion) in a timely and accurate manner.
  • Verify user information and ensure compliance with the university policies.
  • Assign appropriate access permissions based on user roles and responsibilities.
  • Reset user passwords and troubleshoot login issues.
  • Manage group memberships and access controls.
  • Maintain accurate and up-to-date user account records.

Security and Compliance:

  • Respond to security incidents promptly and effectively.
  • Stay up-to-date on relevant security threats and vulnerabilities.

Support:

  • Provide first-line support to users regarding user accounts and access permissions.
  • Answer user questions and address concerns in a timely and professional manner.

Project Management:

  • Assist with the implementation of new user account management systems and processes.
  • Participate in projects related to user access governance and identity management.
  • Document user account management processes and procedures.

What you will need:

  • Experience with user administration tools and systems: This could include Active Directory, Entra ID, or other commercial Identity and Access Management systems used for creating, managing, and provisioning user accounts.
  • Understanding of user permissions and access control: You'll need to know how to assign different levels of access to users based on their job roles.
  • Proficiency in troubleshooting user account issues: Users will inevitably run into problems with their accounts, so you'll need to be able to diagnose and resolve these issues.
  • Excellent communication and interpersonal skills: You'll need to be able to communicate clearly and concisely with both technical and non-technical users.
  • Ability to work independently as well as part of a team.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40928 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Business Analyst

Mon, 18/03/2024 - 00:00

An opportunity has become available at University of Cambridge for an experienced Senior Business Analyst with a background in the delivery of digital products and services.

This role is part of University Information Services (UIS). We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University. You will join a growing team of Business Analysts, User Researchers, Product Managers & Designers working to transform products and services used by the University's staff and students.

As Senior Business Analyst you will make sense of our most complex landscapes, working with stakeholders to ascertain true business needs. Investigating the impact of potential changes on existing systems, as well as conflicts and synergies with other in-flight or planned work, you will present thoroughly considered options and recommend the optimum course of action. You will have line management responsibility for up to four Business Analysts.

This is a permanent role split between University Information Services' modern offices on the West Cambridge Site and working from home. We offer flexibility of working hours together with a generous pension and holiday allowance.

As a Senior Business Analyst you will:

  • Carry out Business Analysis on projects, products or services of large scale and/or high complexity.
  • Actively lead scoping and planning of Business Analysis work in the area you are assigned, overseeing the work of other Business Analysts.
  • Select, adopt, and adapt the appropriate methods, tooling and techniques based on predictive (plan-driven) or adaptive (agile) approaches.
  • Work with stakeholder groups to understand their business needs and identify their communication and relationship needs related to change management.
  • Have line management responsibility for up to four Business Analysts within the team.

Are you the right candidate?

  • You're comfortable with complexity and ambiguity and are able to work as high-level, or as detailed, as the task requires.
  • You're adept at working with stakeholders at all levels.
  • You have a wealth of experience working as part of a multi-disciplinary delivery team to shape and build digital products and services.
  • You have expert knowledge and extensive experience applying business analysis tools and techniques.
  • Line management experience or a keen desire to develop others.

Please submit your CV and cover letter to apply for this position. If you have any queries before applying, please contact Carys.Hayler@uis.cam.ac.uk.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40943 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Network Systems Specialist

Fri, 15/03/2024 - 00:00

The University Information Services (UIS) has two new permanent full-time Grade 8 positions for Senior Network Specialists within the Network Systems Team. Under the guidance of the Senior Engineering Lead (Underlay Networks), and working within a highly supportive and collaborative team of ten, you will be jointly responsible for designing, building, operating and supporting:

  • The University's internet connections to its supplier, Janet.
  • The University Data Network (UDN), our backbone network.
  • The Data Centre Network (DCN).
  • Multiple customer networks.

The broad spectrum of activities include:

  • Managing multiple network delivery projects, co-ordinating with stakeholders inside and outside the UIS and University.
  • Input into the design and development of various interconnected multi-vendor network systems using Cisco, Aruba and Fortinet equipment.
  • Monitoring the network estate to detect and resolve operational issues acting as third line support to assist in the resolution of escalated issues.
  • Timely response to customer service requests, such as standard switch and routing changes and applying changes to the University DNS (acting as the University Hostmaster).
  • Maintaining relevant and up to date technical skills to help colleagues develop their skills through knowledge exchange, specialist advice and consultancy.

You should have the following skills and experience:

  • Demonstrable evidence of working in a dynamic IT environment, managing technical activities and tasks, delivering complex networking projects and configuring network devices such as switches, routers and firewalls.
  • Expert knowledge of IT networking, specifically advanced switching and routing technologies and concepts, preferably to CCNA level (certification desirable but not required) layer 2 and 3 protocols, such as VLANs, Ethernet, ARP, LLDP, DHCP, DNS, OSPF, IS-IS, BGP, you should understand how they are configured and how to troubleshoot issues. A complete understanding of IP subnetting is essential (IPv4 and IPv6).
  • Evidence of developing and applying an understanding of a new technology to design network solutions and services that meet business objectives.
  • Evidence of effectively sharing technical knowledge and skills to support the development and learning of colleagues.
  • Ability to build relationships with colleagues and customers at all levels of the organisation. Excellent written and verbal communication skills, and able to use your own initiative.

The team have many exciting projects over the coming years, such as overhauling the Janet connection for increased bandwidth and security, making use of Software Defined Networking and exploring dynamic Network Access Control (NAC) services.

This role offers exposure to true enterprise-level network technologies and concepts at scale, as such your will be at the forefront of shaping the University's networks. We highly encourage staff development, you will be offered ample training and learning opportunities. So, if you always wanted a CCNA, or want to develop towards CCNP, this role is for you.

You should have either a degree, Level 6 vocational qualification, industry standard certification or be able to demonstrate an equivalent level of experience.

Plenty of support and instruction will be provided so you are strongly encouraged to apply regardless of meeting all criteria listed in the skills and experience section.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact Mike Warren (mcw25@cam.ac.uk)

Please quote reference VC40896 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Software Developer (Drupal)

Fri, 08/03/2024 - 00:00

The University of Cambridge's Information Services (UIS) is seeking an experienced Senior Software Developer specialising in the Drupal Content Management System (CMS) to join our Drupal team, which sits within the wider DevOps Division of 40 engineers.

The University of Cambridge is in the middle of a five year Digital Presence Programme, looking at all aspects of how we deliver websites. The successful applicant has a fantastic opportunity to help build and shape the next generation of Cambridge University Drupal websites. They will also be involved in supporting our existing substantial portfolio of over 500 websites, working with customers across all parts of the University.

We are looking for someone who would embrace this exciting and challenging opportunity to make a difference to the whole of the Cambridge University online community.

Ideally you will have experience in:

  • Designing, building and maintaining a variety of Drupal Websites (versions 9/10, and 7).
  • Writing custom Drupal modules in Drupal 9/10 and Drupal 7.
  • Expert coding in PHP (inside and outside of Drupal).
  • Front end development for Drupal (HTML/CSS/Twig/JavaScript - PHP Template a bonus)
  • Designing and developing RESTful APIs and consuming these in web applications.
  • Writing and collaborating on highly insightful, comprehensive code reviews.
  • Writing and applying unit tests as well as functional tests leveraging Selenium and BrowserStack and integrating them with GitLab CI pipelines..
  • Working in a cross functional service team with other engineers but also with other roles like communications, marketing, etc.
  • Working in a DevOps environment , demonstrating ownership of the full end-to-end system lifecycle.
  • CI and/or CD pipelines (GitLab preferable).
  • Using Git as your daily revision control system.
  • Mentoring other developers.

Ideally, you can:

  • Show experience with Next.JS, React and/or some fluency in other languages and web frameworks.
  • Show experience of maintaining large numbers of Drupal websites at scale.
  • Show experience with cloud technologies or Drupal cloud platforms.
  • Learn new skills independently and proactively and constantly striving to raise technical excellence.
  • Understand system and software specifications and choose appropriate designs to meet requirements.
  • Show experience using Cloud Technologies (Google Cloud preferable), CI/CD (GitLab preferable) and configuration management tools.
  • Produce simple architectures from complex problems.
  • Debug complex problems effectively, including in new unexplored applications.
  • See activities through to completion, meeting deadlines and matching your pace to the urgency of the situation.
  • Convince and provide work direction and leadership to colleagues.
  • Demonstrate an excellent understanding of agile practices.
  • Show passion for innovation and excellence.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC37244 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Principal Cloud Engineer (Fixed Term)

Thu, 07/03/2024 - 00:00

We are looking for a talented Principal Cloud Engineer to provide technical leadership to an exciting new initiative to develop the UK Regional Centre (UKSRC) for the Square Kilometre Array, the world's largest radio telescope.

The successful candidate will become part of a dynamic team developing advanced High Performance Computing (HPC) solutions and shared cloud platform technologies and will provide cloud systems leadership to all UKSRC sites.

You'll be responsible for leading a team of cloud engineers to develop cloud infrastructure and science platforms for the UKSRC, working in collaboration with National and International colleagues to design, deliver, operate and support cloud infrastructure and HPC resources.

Responsibilities:

*Lead the design, development, and maintenance of our OpenStack-based cloud infrastructure.

*Collaborate with cross-functional teams to ensure seamless integration of OpenStack components.

*Collaborate with other UKSRC and international teams to design, deliver and support the UKSRC technical programme.

*Stay current with industry trends and emerging technologies to propose innovative solutions and continuously improve our cloud infrastructure.

*Provide technical leadership and mentorship to junior engineers, fostering a collaborative and innovative team culture.

*Implement and enhance DevOps practices in automation, deployment and monitoring.

*Collaborate with Architecture leads to ensure that solutions align to UK and international design templates.

Qualifications and experience:

*A Masters or PhD degree or relevant experience in Computer Engineering or Computer Science.

*Extensive experience of creating, installing and managing cloud computing solutions.

*Experience developing OpenStack environments.

*Experience with DevOps tools and practices, including CI/CD pipelines, configuration management, and infrastructure as code.

*Experience of gathering requirements and creating solutions to meet customer and business criteria.

*Experience of working in a scientific environment and/or providing support to researchers.

*Proven ability to manage highly technical, virtual, teams.

*Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

*Knowledge of Linux, Python, Kubernetes, Docker, HPC and GPU-accelerated computing frameworks desirable.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows.

Fixed-term: The funds for this post are available until 31 March 2026 in the first instance.

Upon acceptance of an offer the successful candidate will be required to undergo a basic disclosure and a security check.

We welcome applications from individuals who wish to be considered for flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to wjt27@cam.ac.uk

Please quote reference VC39719 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

AV Infrastructure Engineer

Wed, 28/02/2024 - 00:00

The University of Cambridge's Information Services (https://www.uis.cam.ac.uk/careers) is looking for an AV Infrastructure Engineer to join a cross functional, multi-skilled, and diverse service team in charge of delivering the University of Cambridge Lecture Capture service.

The University's Lecture Capture service is used by more than 20,000 staff and students, currently deployed to more than 120 spaces, and recording more than 20,000 hours a year. Your work will have a significant impact on the reputation of one of the world's leading universities.

The University of Cambridge's Information Services prioritises and is committed to personal development, collaboration and teamwork.

You will:

  • Design AV architecture for the University's Lecture Capture service, including integration, based on needs and requirements.
  • Create an AV implementation plan for these designs.
  • Implement, configure, and test AV equipment based on these implementation plans.
  • Monitor and evaluate industry standards and best practices in AV, providing subject matter expertise.
  • Manage, survey, design, install, commission, document, support, and maintain Lecture Capture installations across the University.
  • Be responsible for the support and maintenance of all AV components in all University's Lecture Capture service locations.
  • Configure software supporting AV hardware components.
  • Be the subject matter expert and provide consultation services to large AV projects managed by other University Divisions, to ensure the project's compatibility with the University's Lecture Capture service.
  • Develop and maintain relationships with teaching, administrative, and IT staff across the various Schools, Faculties, Departments, and Colleges of the University.

You will have experience with:

  • Designing and installing integrated modern over the network AV systems (AV switching and distribution, audio processing, video and audio capture, and control system products), such as Dante, Crestron, QSC, Shure, Birddog. Including automation of audio and video capture.
  • QSC and Crestron programming environments.
  • Supporting and troubleshooting both legacy and modern networked AV systems in a large campus in higher education or enterprise environments.
  • Supporting users on a wide range of issues.
  • Developing user documentation and training users on the use of AV systems.
  • Supporting video assisted technology in teaching, such as lecture capture and web video conferencing.

If you are interested in this opportunity and want to know more, don't hesitate to contact Abraham Martin, Head of Development and Operations, at amc203@cam.ac.uk. Informal chats are welcome.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40687 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Service Desk Analyst

Mon, 26/02/2024 - 00:00

The University Information Services (UIS) Service Desk is the first point of contact for IT Incidents, Requests and queries from across collegiate Cambridge estate, be they, academics, students, staff or IT "Computer Officers" in colleges and departments.

The Service Desk sets the standard of customer service, helping to support, develop and deliver services provided by UIS Teams. During the supported hours of 08:30-17:00 Monday to Friday, the Service Desk team provides first and second line support, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The team comprises of Service Desk Analysts, Senior Service Desk Analysts, Deputy Service Manager, ITSM Manager, the User Administration team and the Service Desk Manager

Key Duties and Responsibilities:

The Service Desk Analyst is responsible for the effective delivery of a customer-focused, professional IT support service. Service Desk Analysts are expected to work effectively as part of a team. They are directly supported by the Senior Service Desk Analysts, Deputy Service Manager and Service Desk Manager, and are also supported by other UIS teams via chat channels.

Service Desk Analysts work with autonomy, delivering a consistent, high quality service following departmental processes and procedures. Analysts take ownership of incidents and requests and collaborate with colleagues within IT Services and beyond in order to deliver innovative, appropriate and timely solutions via video calls, Teams chat, ITSM email and by scheduled appointment.

This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge.

Skills, Qualification and Experience:

The role holder is expected to have A-level standard of education or equivalent level of practical experience. Experience in a IT support role is essential and applicants would be expected to have comprehensive experience in Microsoft operating systems and their applications packages. Some experience of Apple Macintosh and popular applications is desirable.

Excellent communication and customer service skills are critical for the role. The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely professional manner.

Benefits of working for the University of Cambridge:

Working in an open, friendly and collaborative team.

An extremely competitive and tax efficient pension scheme Cambridge University Assistants' Contributory Pension Scheme (CPS)

Our employees are also eligible for a wide range of competitive benefits and services. We give access to numerous discounts on shopping, health care, financial services and public transport.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Should you have any queries about this application please email servicedeskmanager@uis.cam.ac.uk

Please quote reference VC40626 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

User Researcher (Fixed Term)

Mon, 26/02/2024 - 00:00

Are you looking for a user research role that gives you the opportunity to be part of a large transformation and make your mark on an organisation rooted in history? The University of Cambridge is looking for a User Researcher.

Who you'll be working with

We're part of the Product and Service Design Division along with experts in UX and service design, data science, business analysis and product management. We work closely with content designers, product managers and delivery managers from Cambridge's University Information Services as well as subject matter experts across the University.

What you'll be working on

Your work will be split across related workstreams:

Re-platforming and content rationalisation

The University of Cambridge are undertaking a major redesign and re-platforming programme for our external websites (cam.ac.uk). A big part of this redesign is content rationalisation - the slimming down of our content so that it is ready for the future platform. This will involve working with teams across the university to build a user first approach to all our content.

Cambridge Web Agency (CWA)

CWA is a proposed, in-house agency which will deliver websites for the University of Cambridge. CWA will aim to meet the website needs of the institution whilst continually improving the web estate, with responsibility for the overall user experience. This next generation web agency will have accessibility, inclusion and sustainability at its core. The agency will define a new model for how Cambridge organises and structures our many websites and establish improved online publishing processes for content within those websites. A key deliverable of the agency is developing our future platform moving from a website built around business units to a website focused on user journeys.

What you'll be doing

  • Planning and carrying out discovery research to inform the design of user journeys that may span multiple websites, as well as the design of individual websites.
  • Measuring website usage and usability using a mix of moderated and unmoderated tools and techniques, to inform the iterative design and optimisation of websites.
  • Collecting and analysing ongoing user feedback and analytics data on live websites, to assess what is working well and less well for users and to identify key areas for improvement.
  • Conducting research with content creators and editors, to ensure their needs are met and their experience is optimised.
  • Designing and carrying out other research with user and stakeholder groups in line with the changing needs of the workstreams you are assigned to.

This project requires experience of end-to-end user research (discovery through testing of concepts, prototypes and live services), as part of multi-disciplinary agile teams. As User Researcher you would be responsible for designing and executing research for re-platforming, content rationalisation and Cambridge Web Agency, as part of your multi-disciplinary delivery team and with coaching and support from Senior User Researchers. Experience working closely with content specialists, as well as designers, would be ideal.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact David Marshall (dm622@cam.ac.uk)

Please quote reference VC40648 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Data Scientist (Fixed Term)

Mon, 19/02/2024 - 00:00

Are you looking for a data science role that gives you the opportunity to be part of a large transformation and make your mark on an organisation rooted in history? The University of Cambridge is looking for a Data Scientist.

Who you'll be working with

We're part of the Product and Service Design Division along with experts in UX and service design, user research, business analysis and product management. We work closely with content designers, product managers and delivery managers from Cambridge's University Information Services as well as subject matter experts across the University.

What you'll be working on

Your work will be split across related workstreams:

Re-platforming and content rationalisation

The University of Cambridge are undertaking a major redesign and re-platforming programme for our external websites (cam.ac.uk). A big part of this redesign is content rationalisation - the slimming down of our content so that it is ready for the future platform. This will involve working with teams across the university to build a user first approach to all our content.

Cambridge Web Agency (CWA)

CWA is a proposed, in-house agency which will deliver websites for the University of Cambridge. CWA will aim to meet the website needs of the institution whilst continually improving the web estate, with responsibility for the overall user experience. This next generation web agency will have accessibility, inclusion and sustainability at its core. The agency will define a new model for how Cambridge organises and structures our many websites and establish improved online publishing processes for content within those websites. A key deliverable of the agency is developing our future platform moving from a website built around business units to a website focused on user journeys.

What you'll be doing

  • Conducting quantitative research, including surveys, to inform the development of in-house agency services and set KPIs and OKRs, ensuring data-driven decision-making for the agency.

  • Engaging stakeholders and establishing CRM processes to capture necessary stakeholder information, potentially using tools like Airtable for interim solutions, while planning for long-term CRM implementation.

  • Utilising data analysis to map the current landscape of the University's web estate, including quantifying expenditure on website management and identifying inefficiencies.

  • Analysing data on the University Information Services (UIS) websites, including breakdowns by department/area and differentiation between internal and external content, to inform decision-making and resource allocation.

  • Investigating content types across UIS websites, both at an aggregate level and by department/area, utilising metadata to facilitate accurate descriptions and tagging.

  • Leveraging existing data in applications such as Airtable to supplement data analysis efforts and support informed decision-making processes.

This project requires proficiency in end-to-end quantitative research and data analysis, encompassing data exploration, model development, and iterative refinement, within multi-disciplinary agile teams. As Data Scientist you would be responsible for comprehensive data analysis for re-platforming, content rationalisation and Cambridge Web Agency, within a collaborative delivery team environment. Experience working closely with content experts and designers would be ideal, although this is not essential for the role.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries before applying, please contact Bruce Beckles (Bruce.Beckles@uis.cam.ac.uk) or David Marshall (dm622@cam.ac.uk)

Please quote reference VC40536 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Exascale Software Engineer (Fixed Term)

Fri, 02/02/2024 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a new research group whose aim is to evolve and utilise the technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art, post-exascale systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic and rewarding environment, where exceptional people can gain early exposure to new technologies, work with globally important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

As an Exascale Software Engineer you will work in a small team alongside academics and external stakeholders to ensure the successful delivery of projects. The aim of the team is to develop and optimise advanced scientific applications for the next generation of supercomputers. They will help domain specialists in the development of high-performance codes. These range from helping develop internationally important simulation codes to producing new approaches to science problems using Machine Learning or Artificial Intelligence.

Candidates are expected to have:

  • A degree in a computational science, or equivalent relevant experience.
    • Experience writing and maintaining high-performance application code.
  • Experience in the key languages commonly used in scientific computing such as C, C++ (preferred), Fortran or Python.
  • Experience with at least one of the frameworks used to exploit large, modern parallel computers such as MPI, OpenMP or CUDA.
  • Some high-level knowledge of the hardware that forms a modern supercomputer (i.e. CPUs, XPUs and low-latency interconnects).
  • Experience of working in the Linux software environment will be advantageous.
  • Proven ability to work effectively within a team and individually.
  • Experience of working in a scientific environment and/or providing support to researchers will be advantageous.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way, or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to info-cozl@hpc.cam.ac.uk

Please quote reference VC36781 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Principal Exascale Software Engineer (Fixed Term)

Fri, 02/02/2024 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a new research group whose aim is to evolve and utilise the technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art, post-exascale systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic, rewarding environment, where exceptional people can gain early exposure to new technologies, work with globally important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

As a Principal Exascale Software Engineer you will manage a team of technically skilled research software engineers working on multiple projects. These range from developing important simulation codes to producing new approaches to scientific problems. The aim of the team is to develop and optimise advanced scientific applications for the next generation of supercomputing technologies. You will work closely with the technical programme manager, key academic collaborators, and external stakeholders to ensure the successful delivery of projects.

Candidates are expected to have:

  • An MSc or PhD degree in Computer Engineering, computational science-based discipline, or significant relevant experience.
  • Experience writing and maintaining high-performance application code.
  • Significant experience of the key languages commonly used in scientific computing such as C, C++ (preferred), Fortran or Python.
  • Significant experience with one or more of the main frameworks used to exploit large, modern parallel computers, such as MPI, OpenMP, CUDA, OpenACC or PGAS.
  • Additionally, candidates should have demonstrable experience of managing highly technical teams, as well as excellent communications skills.
  • Experience or knowledge in one or more the fields of machine learning, Artificial Intelligence or large scale data science is highly desirable.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way, or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to Cassie Bradley, cgb38@cam.ac.uk

Please quote reference VC40381 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Exascale Software Engineer (Fixed Term)

Fri, 02/02/2024 - 00:00

Fixed-term: The funds for this post are available for 4 years in the first instance.

The University of Cambridge Open Zettascale Lab (COZL) is a research group whose aim is to evolve and utilise technologies that will make up the next generation of top-flight supercomputers. These state-of-the-art systems will help gain insights into humanity's global challenges, from the existential threat of climate change, through the devastating effects of diseases, to issues such as poverty, food insecurity and lack of healthcare services.

At the Cambridge Open Zettascale Lab, you will be part of a diverse team, working flexibly across the UK, to explore and exploit transformative technologies and support researchers at the forefront of computational science. This is a dynamic and rewarding environment, where exceptional people can gain early exposure to new technologies, work with important scientific codes and develop collaborations with leading international research groups. The Lab is housed within Research Computing Services a leading UK National Supercomputing Centre and home to Dawn, the fastest AI supercomputer in the UK, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe.

As a Senior Exascale Software Engineer you will work in a small team alongside academics and external stakeholders to ensure the successful delivery of projects. The aim of the team is to develop and optimise advanced scientific applications for the next generation of supercomputing technologies. As a technical expert you will help domain specialists in the development of high-performance codes. These range from helping to develop internationally important simulation codes to producing new approaches to science problems using Machine Learning or Artificial Intelligence.

Candidates are expected to have:

  • A degree in a computational science, or equivalent relevant experience.
  • Experience writing and maintaining high-performance application code.
  • Experience in the key languages commonly used in scientific computing such as C, C++ (preferred), Fortran or Python.
  • Experience with at least one of the frameworks used to exploit large, modern parallel computers such as MPI, OpenMP or CUDA.
  • Some high-level knowledge of the hardware that forms a modern supercomputer (i.e. CPUs, XPUs and low-latency interconnects).
  • Proven ability to work effectively within a team and individually.
  • Experience of working in a scientific environment and/or providing support to researchers will be advantageous.
  • Skills in supervision and mentoring will be advantageous.

More information about the role is attached in the 'Further Particulars' document.

The University is supportive of hybrid working and we aim to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This role allows the post holder to be office based, work in a hybrid way, or remotely with only minimal office attendance.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are welcomed and should be directed to info-cozl@hpc.cam.ac.uk

Please quote reference VC40379 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Business Analyst

Thu, 01/02/2024 - 00:00

An opportunity has become available at University of Cambridge for a Business Analyst with a background in the delivery of digital products and services.

This role is part of University Information Services (UIS). We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University. You will join a growing team of Business Analysts, User Researchers, Product Managers & Designers working to transform products and services used by the University's staff and students.

As a Business Analyst your work will enable the University of Cambridge community to make better, informed decisions for digital services, to facilitate world leading research & education. You will work with stakeholders and other project team roles to understand and document the current situation, to define business and user needs, and to help design and deliver products and services that meet those needs.

This is a permanent role split between University Information Services' modern offices on the West Cambridge Site and working from home. We offer flexibility of working hours together with a generous pension and holiday allowance.

As a Business Analyst you will:

  • Carry out Business Analysis on projects, products or services of large scale and/or high complexity.
  • Actively lead scoping and planning of Business Analysis work in the area you are assigned, overseeing the work of other Business Analysts.
  • Select, adopt, and adapt the appropriate methods, tooling and techniques based on predictive (plan-driven) or adaptive (agile) approaches.
  • Work with stakeholder groups to understand their business needs and identify their communication and relationship needs related to change management.
  • Have line management responsibility for up to four Business Analysts within the team.

Are you the right candidate?

  • You're comfortable with complexity and ambiguity and are able to work as high-level, or as detailed, as the task requires.
  • You're adept at working with stakeholders at all levels.
  • You have a wealth of experience working as part of a multi-disciplinary delivery team to shape and build digital products and services.
  • You have expert knowledge and extensive experience applying business analysis tools and techniques.
  • Line management experience or a keen desire to develop others.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please submit your CV and cover letter to apply for this position. If you have any queries before applying, please contact Dan Ford (dan.ford@uis.cam.ac.uk).

Please quote reference VC40361 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Business Analyst

Thu, 01/02/2024 - 00:00

An opportunity has become available at University of Cambridge for an experienced Senior Business Analyst with a background in the delivery of digital products and services.

This role is part of University Information Services (UIS). We work collaboratively with colleagues in departments, colleges, and other institutions to provide a range of IT services to support the needs of all users at the University. You will join a growing team of Business Analysts, User Researchers, Product Managers & Designers working to transform products and services used by the University's staff and students.

As Senior Business Analyst you will make sense of our most complex landscapes, working with stakeholders to ascertain true business needs. Investigating the impact of potential changes on existing systems, as well as conflicts and synergies with other in-flight or planned work, you will present thoroughly considered options and recommend the optimum course of action. You will have line management responsibility for up to four Business Analysts.

This is a permanent role split between University Information Services' modern offices on the West Cambridge Site and working from home. We offer flexibility of working hours together with a generous pension and holiday allowance.

As a Senior Business Analyst you will:

  • Carry out Business Analysis on projects, products or services of large scale and/or high complexity.
  • Actively lead scoping and planning of Business Analysis work in the area you are assigned, overseeing the work of other Business Analysts.
  • Select, adopt, and adapt the appropriate methods, tooling and techniques based on predictive (plan-driven) or adaptive (agile) approaches.
  • Work with stakeholder groups to understand their business needs and identify their communication and relationship needs related to change management.
  • Have line management responsibility for up to four Business Analysts within the team.

Are you the right candidate?

  • You're comfortable with complexity and ambiguity and are able to work as high-level, or as detailed, as the task requires.
  • You're adept at working with stakeholders at all levels.
  • You have a wealth of experience working as part of a multi-disciplinary delivery team to shape and build digital products and services.
  • You have expert knowledge and extensive experience applying business analysis tools and techniques.
  • Line management experience or a keen desire to develop others.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please submit your CV and cover letter to apply for this position. If you have any queries before applying, please contact Carys.Hayler@uis.cam.ac.uk.

Please quote reference VC40355 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Learning Technologist

Thu, 25/01/2024 - 00:00

University Information Services (UIS) wishes to appoint a Learning Technologist to join the multidisciplinary, and diverse, Teaching, Learning and Assessment (TLA) Systems team, supporting the University's central TLA Systems, primarily our Lecture Capture service, Panopto.

You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The TLA services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Academic Integrity (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.

Our team work with academics and staff across a wide range of subjects and locations, providing TLA product specific advice, system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the systems across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and university governance groups.

You will play a vital part in the lecture Capture service maintenance as well as expansion as it strives to meet the University's needs. The current setup of Lecture Capture around the University estate, the state of rooms/building and of networks/infrastructure lead to an increase in support calls and in time spent to resolve these calls. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all calls answered, as well as resolve them in a timely manner.

You will play a central role in any projects to evaluate new TLA service offerings or to integrate Panopto with other systems. Your duties will include adapting teaching, learning & assessment tools to business needs, evaluating and articulating user needs, producing evaluation papers and process flow diagrams, offering advice and professional expertise around configuration, and ensuring the user's voice is considered within the service.

You will provide learning design and development support to users, as well as learning materials and resources, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You may also be asked to perform project management, change management and research within Teaching, Learning & Assessment team projects.

Please highlight in your application how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40203 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Delivery Manager

Mon, 22/01/2024 - 00:00

Are you looking for a delivery role that gives you the opportunity to make your mark on one the world's top Universities? The University of Cambridge is looking for a Delivery Manager to support teams in delivering digital projects and services for the University.

Who you'll be working with

We're part of the Delivery Management Office. We work closely with tech leads, developers, business analysts service management from UIS as well as subject matter experts across the university to coordinate and drive delivery. Increasingly we are introducing product management and user research, and you may work with these and other disciplines too depending on the teams and services you're involved in supporting. Initially this role is likely to be working on reporting across HR data, supporting our HR Transformation Programme.

What you will do

We have a range of work starting soon or in process that we need help with.

You will have experience managing digital products and services through the full lifecycle as a delivery manager and/or scrum master. You'll have worked as part of a cross-functional in-house team supporting the delivery of third-party and internal products. You'll have experience with a range of agile frameworks and methods in a digital setting and will be comfortable helping teams adapt to help them focus on delivery. You will be able to build relationships at all levels with experience of influencing and negotiating with key stakeholders to achieve goals.

What we can offer

  • A salary of up to £54,000 depending on experience
  • 41 days holiday per year including bank holidays
  • A generous pension
  • Hybrid working - you can work some of the time from home, coming into the office for meetings, team events, workshops or user research
  • A friendly and supportive team environment
  • The opportunity to shape and influence how we work

We support flexible and family-friendly working and are open to non-standard working patterns. While this is advertised as a full-time role, we would consider applications from candidates who are looking to work less than full-time hours, and are open to applicants who live outside Cambridge but are willing to travel regularly to Cambridge.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC40178 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs