skip to primary navigationskip to content
 

News

Apple's programmes for device management

Apple has a number of programmes to support managing Apple devices in the enterprise. Find out more about what they are, what they can do and how to get started.

Apple's programmes for device management - Read More…

Moodle: Panopto planned maintenance on Saturday 15 December

Lecture capture recordings will be unavailable during the evening of Saturday 15 December because Panopto is undergoing an upgrade.

Moodle: Panopto planned maintenance on Saturday 15 December - Read More…

Wireless Service: major upgrade scheduled for 10–13 December

We’re moving the Wireless Service onto its own routed network to increase wireless controller network speed and capacity. The works are scheduled to take place between Monday 10 December and Thursday 13 December, during which there will be brief periods of unavoidable disruption, which we will endeavour to keep to a minimum.

Wireless Service: major upgrade scheduled for 10–13 December - Read More…

IT services to be disrupted by essential maintenance: Friday 30 November to Sunday 2 December

Essential maintenance work will mean access to the University’s main IT systems, including Moodle, CHRIS, CUFS, CamSIS and X5, will be unavailable for 2 hours on Friday 30 November from 17:30 and intermittently unavailable on Saturday 1 and Sunday 2 December while system testing takes place. All services will be restored by 17:00 on Sunday 2 December.

IT services to be disrupted by essential maintenance: Friday 30 November to Sunday 2 December - Read More…

Lookup root certificate change in January 2019

The current SSL certificates for the University Lookup service will be replaced a few days before they expire in January 2019. Users of the Lookup web service API may need to take action to prepare for this change.

Lookup root certificate change in January 2019 - Read More…

Beware scam emails demanding ransom for webcam recordings

Users have reported receiving emails demanding Bitcoin payments in exchange for not publishing recordings from their webcam. These are phishing scams and should be ignored.

Beware scam emails demanding ransom for webcam recordings - Read More…

Keeping 10,000 University computers safe from attack

The UIS Managed Endpoint Protection Service has reached the milestone of protecting over 10,000 machines from cyber attack. Using latest McAfee software, the service has blocked over 25,000 malware events in the past year.

Keeping 10,000 University computers safe from attack - Read More…

Students! Beware scam emails allegedly from ‘Student Finance England’ and others

At the start of every term - especially at the start of the academic year - scammers ramp up their efforts to target new and existing students. Every year new (and old) students get tricked into giving away their bank details. We're just starting to see this year's phishing campaigns begin in anger, with emails claiming to be from ‘Student Finance England’ (see below), and there will be others…

Students! Beware scam emails allegedly from ‘Student Finance England’ and others - Read More…

Turnitin planned downtime: Saturday 22 September 2018

Turnitin will be undergoing essential maintenance from 16:00 on Saturday 22 September 2018 until 00:30 on Sunday 23 September, and will be unavailable during that time.

Turnitin planned downtime: Saturday 22 September 2018 - Read More…

Upgrade of Managed Wiki Service

The managed wiki service will be unavailable from 07:30 to 09:00 on Wednesday 19 September while we move it to replacement hardware.

Upgrade of Managed Wiki Service - Read More…

Beware 'job offer' scam phishing attack

7 September 2018: a scam email is currently being targeted at students, seeking passport/ID paperwork – see the example below. If you have any doubts please consult your local departmental or College IT staff.

Beware 'job offer' scam phishing attack - Read More…

Risk of service interruption: Tuesday 4 September 17:30–21:30

Please note UIS will be undertaking essential investigative work to resolve an ongoing network fault involving the Cisco router during 17:30–21:30 on Tuesday 4 September.

Risk of service interruption: Tuesday 4 September 17:30–21:30 - Read More…

Change of software implementation on University time servers

Over the next few weeks, we'll be making changes to several of the University Network Time Protocol (NTP) servers.

Change of software implementation on University time servers - Read More…

Change to outgoing email configuration on Tuesday 14 August

UIS plans to make a change to outgoing email between 08:00 and 09:00 on Tuesday 14 August. You shouldn't notice any change to your email service, but if you experience any problems please contact the Service Desk.

Change to outgoing email configuration on Tuesday 14 August - Read More…

Exchange Online for new students/staff – information for IT staff

In preparation for the 2018/9 academical year, from Monday 2 July 2018 all new undergraduate and postgraduate students joining the University will be issued with Exchange Online email accounts instead of Hermes email accounts.

Exchange Online for new students/staff – information for IT staff - Read More…

Leaving Cambridge? Your Microsoft account will soon be closed – move it or lose it!

If you will be leaving Cambridge at the end of this term, you need to take action now so that you won’t lose access to the data associated with your University of Cambridge Microsoft Account. This includes Office 365 apps, OneDrive and Exchange Online email.

Leaving Cambridge? Your Microsoft account will soon be closed – move it or lose it! - Read More…

University Dropbox Business price increase

The cost of a University Dropbox Business account has increased to £75 per year (excluding VAT), but this is still 50% less than consumer prices.

University Dropbox Business price increase - Read More…

Changes to the University’s Adobe software licensing agreement

The University’s 3-year fixed-price licensing agreement with Adobe ended on 8 March 2018. Like many other software providers, Adobe is moving to an annual subscription model.

Changes to the University’s Adobe software licensing agreement - Read More…

UIS is working with vendors to address the Meltdown/Spectre vulnerabilities

UIS is aware of the recently disclosed processor vulnerabilities and is working with vendors to patch UIS systems.

UIS is working with vendors to address the Meltdown/Spectre vulnerabilities - Read More…

Cyber17 symposium targeted the latest cyber threats

To safeguard the University from today's cyber security threats requires close collaboration across institutions and a renewed focus on our people. This was key message from Cyber 17, a cyber-security symposium organised by UIS.

Cyber17 symposium targeted the latest cyber threats - Read More…

The challenge of Wi-Fi in an 800-year-old University

Providing Wi-Fi to a University environment can be surprisingly challenging when your campus is a whole city. Alexander Cox, UIS's Wireless Infrastructure Manager, discusses the challenges in his blog for Aruba Networks.

The challenge of Wi-Fi in an 800-year-old University - Read More…

Sharing IT merger experiences with the University of Cologne

Last month, UIS welcomed Jan Eden from the University of Cologne’s Digital Studies department, who is currently visiting several universities to learn from their experiences of re-organising their IT operations.

Sharing IT merger experiences with the University of Cologne - Read More…

Celebrating 25 years of networking innovation

The Granta Backbone Network (GBN) celebrates its 25th anniversary this year. It’s one of the most capable data networks in Europe. It carries data from the Large Hadron Collider at CERN and is preparing to support even more world-class projects, including the Square Kilometre Array.

Celebrating 25 years of networking innovation - Read More…

ACN Exchange upgrade

The Administrative Computing Network (ACN) Exchange email service is soon going to be upgraded. This will impact the way admin staff access their email remotely.

ACN Exchange upgrade - Read More…

Managed Web Service (MWS) now offers up to 50GB disk space

The Managed Web Service (MWS) is UIS’ hosted web server offering. It provides an easy-to-use control panel and a high-availability service for University users, as an alternative to using commercial web hosting.

Managed Web Service (MWS) now offers up to 50GB disk space - Read More…

UIS facilitates Examinations with Adjustments

UIS provides the University’s Board of Examinations with a bespoke desktop solution for enabling students with additional needs to sit their exams using a computer instead of handwriting their answers.

UIS facilitates Examinations with Adjustments - Read More…

Introducing My DS-Print: secure online access to your DS-Print account

Now you can manage your DS-Print account online, via UIS’s new secure portal. ‘My DS-Print’ allows you to check your balance, apply top-ups with a credit or debit card, and search your transaction history. The secure service also uses Raven authentication, giving you peace of mind and a one-stop shop via a single login.

Introducing My DS-Print: secure online access to your DS-Print account - Read More…

Phone transparent  Service status line: (01223) 463085
Website transparent  Sign up for SMS/email status alerts

Getting help


UIS Service Desk
General support queries

  Phone transparent  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone transparent  (01223 3) 32999


Other IT service desks