skip to content

University Information Services

 

Security Engineer (Security Operations)

Jobs - Wed, 25/09/2024 - 01:00

An opportunity has become available at University Information Services (UIS) for a Security Engineer who has a keen interest in developing their career in Cyber Security, working with security technologies and services.

You will join a team of security engineers, analysts, and consultants, working to deliver cyber-security for the University's ~60,000 students and staff. Your work will be in a complex organisation, with a range of challenges that constantly evolve to meet new threats and business needs.

As a Security Engineer you will:

  • Work on the delivery and maintenance of infrastructure and security services, such as firewalls and Intrusion Prevention Systems.
  • Work closely with colleagues in the Security Operations team within the wider Infrastructure division.
  • Understand the general cyber-security landscape and be involved in providing solutions and services to respond to ongoing security threats and general problem solving.
  • Analyse data using enterprise cyber-security tools (IBM, Microsoft, Fortinet), developing these to meet changing needs.
  • Researching and implementing new cyber-security tools and capabilities.

Are you the right candidate?

  • You have a desire to develop your career in Cyber Security.
  • You enjoy problem solving and being creative in your solutions.
  • You are keen to learn new technologies as the security landscape evolves.
  • You can follow processes when required but can create solutions under your own initiative.
  • You can communicate clearly to different audiences, both verbally and written.
  • You can work calmly and effectively under pressure and have a can-do attitude.

While there is strong emphasis on security infrastructure and platforms, we welcome candidates with a range of security experience and interests to complement the existing team.

This is a hybrid-working role with offices at the University Information Services' building on the West Cambridge Site.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position please contact Ashley Culver, Security Operations Manager via email: aec31@uis.cam.ac.uk .

Please quote reference VC43360 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

eduroam public certificate change on Wednesday 2 October

News feed from help site - Tue, 24/09/2024 - 12:56

We're changing the public certificate used by eduroam at 07:30 on Wednesday 2 October.

Software Quality Assurance Analyst (Technical) (Fixed Term)

Jobs - Fri, 20/09/2024 - 01:00

This is a rare opportunity to join one of the world's oldest and most prestigious institutions where you can make a significant contribution to the world-changing teaching, learning and research that the University performs through your expertise in testing applications and your passion for quality assurance.

We are seeking a Software Quality Assurance Analyst (Technical) to help increase our automated software testing provision. The role holder will be central to enabling and delivering greater automated test coverage, earlier detection of defects, and faster delivery times through reliable, scalable, consistent, and robust scripts and frameworks. Mentoring and training will be provided by experienced Software Development Engineers in Test (SDET).

This is an exciting time to join the team. University is in the middle of its greatest expansion in its illustrious 800+ year history and your skills, knowledge and abilities will be part of the ongoing legacy of Cambridge and its impact on the world.

Essential Attributes/Qualities - Foundation to intermediate programming level in Python or Java. - Hands-on experience in writing, maintaining and executing test automation using Selenium WebDriver. - Creating scripts that have been designed to run across multiple platforms, devices and browsers with very little intervention. - Ability to significantly grow test automation provision. - Ability to prioritise effectively. We cannot test everything. We cannot automate everything we test. Knowing what to automate and how to automate it will be critical to success. - Clear understanding of test data management and the role it plays in successful automation - Focus on quality and scalability as well as the ability to efficiently and effectively troubleshoot and fix broken tests to ensure long term reliability of test results - Determination, flexibility and pragmatism. A focus on positively solving problems and finding solutions regardless of the challenge. - Strong stakeholder skills with a desire to work collaboratively with others inside and outside the team. - Strong team player skills and the ability to share knowledge.

Desirable Attributes/Qualities - ISTQB Test Foundation certification or equivalent professional experience. - Degree level education or equivalent professional experience. - Exposure to Oracle Financials systems and applications. - Exposure to more than one of the following; Continuous Integration, Agile, Waterfall or DevOps - Experience with Test Management and agile project management platform such as Jira or GitLab - API test automation and TDD / BDD experience - Intermediate / proficient in programming (Python or Java)

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and/or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC43279 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior Endpoint Specialist

Jobs - Mon, 16/09/2024 - 01:00

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Senior Endpoint Specialist will join a team of customer-focused IT specialists, providing managed Windows & macOS devices to enable staff and students to work in a secure and productive manner in alignment with the University's digital aims. You will be managing a team of Windows specialists to achieve these goals. You'll also be supporting other UIS services where Windows expertise is required.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

What you will do

As a Senior Endpoint Specialist you will:

  • Lead development of the Windows component of the University Managed Desktop service.
  • Liaise with stakeholders within the University to ensure the University Managed Desktop aligns with the wider digital goals of the University.
  • Line manage and develop the UMD Windows Team
  • Provide platform specific technical advice to support other UIS services.

This position is based on the University's West Cambridge Site. The nature of this post requires attendance at the office a minimum of one day a week, sometimes more depending on work requirements.

What you will need

  • Line management or supervisory experience.
  • Experience of providing managed devices at scale, preferably using cloud based technologies.
  • Proven experience of developing IT services in conjunction with other stakeholders.
  • Proven ability to work in a diverse environment with complex requirements.

The benefits

You can expect to receive: - a competitive salary with automatic service-related progression and annual cost-of-living increases - a generous annual leave allowance of 41 days per year (including bank holidays) - access to a hybrid pension scheme with attractive employer contributions - access to a range of shopping and travel discounts through the Cambens scheme.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to James Nairn, Managed Endpoint Team Lead, at jwrn3@cam.ac.uk.

Please quote reference VC43264 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Customer Services Manager

Jobs - Mon, 02/09/2024 - 01:00

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

What you will do

UIS is seeking to recruit an outstanding individual to lead our Infrastructure Admin and Telecoms Support function. You will be responsible for the efficient and reliable day-to-day running of the Infrastructure Admin & Telecoms Support team (including covering for these roles as required) comprising 4 full time, hybrid working, customer support staff. You will ensure a consistent, professional, and efficient service is provided to all our internal and external customers. It includes proactive and reactive management, together with running special projects necessary to enhance the processes used to support the wider UIS. Management from inception to completion, together with the accountability of these projects forms a key area of the role.

The role includes management of all day-to-day activities of a busy admin support function, ensuring requests for external supplier orders, renewals, deliveries and disputes are dealt with quickly and efficiently. You will form a key link between colleagues in a variety of teams in the UIS and the admin support team, understanding the completing demands and enhancing processes to meet the requirements of all stakeholders.

You will also be responsible for the planning, implementation and supervision of any new cross department processes and policies, as required.

This position is based on the University's West Cambridge Site. The nature of this post requires attendance at the office a minimum of one day a week, sometimes more depending on work requirements.

What you will have

  • Experience of working in an administrative role.
  • Experience of customer liaison and service provision to a large and diverse customer base.
  • Experience of managing procurement, billing, and stock control.
  • A proactive, helpful, and conscientious manner when dealing with customers and colleagues.
  • Accurate and clear in all communications, documentation, and reports.
  • Organised and able to effectively work with a variety of staff.
  • Proven ability to use Microsoft Office 365 (Especially Word, Excel, Outlook, Teams).
  • Experience creating project and financial reports.
  • Ability to develop and maintain knowledge in your field.
  • Line management or supervisory experience is desirable.
  • A recognised industry standard accreditation/certification, such as ITIL 4, is also desirable.

What we can offer

  • A generous annual leave allowance of 41 days per year (including bank holidays).
  • A generous pension scheme.
  • Access to a range of shopping and travel discounts.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.

Please quote reference VC43126 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

PoP switches: scheduled firmware updates, 16-27 Sept

News feed from help site - Thu, 29/08/2024 - 17:33

UIS will be applying firmware updates to all Points of Presence (PoP) switches before the start of Michaelmas Term 2024. There will be 10 to 15 minutes downtime at 3.00am on the day of the upgrade.

Principal AI Research Engineer

Jobs - Thu, 29/08/2024 - 01:00

Are you interested in a unique opportunity to help shape and deliver the UK's first National AI Research Service? We are looking for a highly experienced and enthusiastic AI Engineer to work on Dawn, the most powerful AI supercomputer in the UK. Dawn is now being deployed for use by scientists across the UK in globally impactful research fields such as clean energy, personalized medicine, astronomy and climate science and we need your help to develop and exploit state of the art tools and workflows to drive exploitation of this world leading resource.

Who you'll be working with

The role is based in the University of Cambridge's Research Computing Services, a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and beyond. You'll be part of a growing team of specialist AI, Software and Systems Engineers dedicated to Dawn, working with a wide range of stakeholders across multiple disciplines and institutions.

What you will do

You'll be leading on a diverse range of AI software projects and on user engagement. You will be comfortable adapting your approach to meet the needs of the project, client and team. You will be working with advanced AI tools and methods on projects with experienced users as well as novice users and will have an engaging approach to both. You will build relationships at all levels with experience of influencing and negotiating with stakeholders to achieve goals.

You will be collaborating with world leading academic research teams, and researchers in the public sector and the commercial sector to deliver on their project goals.

What you will have

  • Experience of leading and developing a team of highly technical specialist.

  • Practical experience with some of Natural Language Processing, Machine Learning, Deep Learning and Statistical Modelling techniques. Experience with Large Language Model training and fine-tuning frameworks would be welcome.

  • Proficiency in software engineering.

  • A good understanding of data structures and algorithms and data-oriented approaches to problem-solving.

  • Excellent communication skills and the ability to collaborate with experienced as well as novice clients and stakeholders.

Alongside a significant knowledge of AI tools and techniques, an interest in working with High Performance Computing is essential but experience is not crucial if you have the right attitude and enthusiasm to developing new skills.

What we can offer

  • 41 days holiday per year including bank holidays

  • A generous pension

  • The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows.

  • A friendly and supportive team environment.

  • The opportunity to shape and influence how we work.

More information about the role is attached in the 'Further Particulars' document. Please submit your CV and cover letter to apply for this position.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We support flexible and family-friendly working and are open to non-standard working patterns. While this is advertised as a full-time role, we would consider applications from candidates who are looking to work less than full-time hours and are open to applicants who live outside Cambridge but are willing to travel to Cambridge when required.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.

Please quote reference VC43086 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Senior AI Research Engineer

Jobs - Thu, 29/08/2024 - 01:00

Are you interested in an exciting and unique opportunity to help shape and deliver the UK's first National AI Research Service? We are looking for an experienced and enthusiastic AI research engineer to work on Dawn, the most powerful AI supercomputer in the UK. Dawn is now being deployed for use by scientists across the UK in globally important research fields such as clean energy, personalized medicine and climate science and we need your help to develop and exploit state of the art tools and workflows to drive exploitation of this world leading resource.

Who you'll be working with

The role is based in the University of Cambridge's Research Computing Services, a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and beyond. You'll be part of a growing team of specialist AI, Software and Systems Engineers dedicated to Dawn, working with a wide range of stakeholders across multiple disciplines and institutions.

What you will do

You'll be working on a diverse range of AI software projects and on user engagement. You will be comfortable adapting your approach to meet the needs of the project, client and team. You will be working with advanced AI tools and methods on projects with experienced users as well as novice users and will have an engaging approach to both. You will be able to build relationships at all levels with experience of influencing and negotiating with stakeholders to achieve goals.

You will be collaborating with world leading academic research teams, and researchers in the public and the commercial sector to deliver on their project goals.

What you will have

  • Practical experience with some of Natural Language Processing, Machine Learning, Deep Learning and Statistical Modelling techniques. Experience with Large Language Model training and fine-tuning frameworks would be particularly welcome.

  • Proficiency in software engineering.

  • A good understanding of data structures and algorithms and data oriented approaches to problem-solving.

  • Excellent communication skills and the ability to collaborate with experienced as well as novice clients and stakeholders.

Alongside a significant knowledge of AI tools and techniques, an interest in working with High Performance Computing or Research Software is essential but experience in these fields is not crucial if you have the right attitude and enthusiasm.

What we can offer

  • 41 days holiday per year including bank holidays.

  • A generous pension.

  • The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows.

  • A friendly and supportive team environment.

  • The opportunity to shape and influence how we work.

More information about the role is attached in the 'Further Particulars' document. Please submit your CV and cover letter to apply for this position.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We support flexible and family-friendly working and are open to non-standard working patterns. While this is advertised as a full-time role, we would consider applications from candidates who are looking to work less than full-time hours and are open to applicants who live outside Cambridge but are willing to travel to Cambridge when required.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

All queries should be directed to recruitment@uis.cam.ac.uk in the first instance.

Please quote reference VC43087 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Collaboration Tools Specialist

Jobs - Wed, 21/08/2024 - 01:00

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information, and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research. UIS's developers, designers, testers, analysts, and support staff are leading this exciting work.

The role

The Collaboration Tools Team in UIS Infrastructure is responsible for the University's central Microsoft Office 365 tenancy.

The Collaboration Tools Specialist will be responsible for providing second-line support for the Office 365 suite, working closely with the backline engineers in the Collaboration Tools team and the frontline UIS Service Desk to support the 60,000 users of our tenancy.

What you will do

The main aspects of this role are:

  • Dealing with incidents & service requests using the Service Desk IT Service Management tool
  • Assisting in the creation & updating of documentation for a variety of audiences
  • Actively looking for service improvements to improve the customer experience
  • Assisting in the management of licensing in the Office 365 environment
  • Providing best practise guidance to users.

What you will need

  • Experience of supporting Office 365 including experience of using the various admin centres and using PowerShell.
  • Experience of working together with a wide range of technical teams.
  • A passion for customer service, developing trust and experience explaining technical matters to non-technical staff.
  • Strong and supportive customer facing skills, able to build confidence across our customer base.
  • Strong troubleshooting and problem-solving skills, being able to navigate challenges and owning them through to resolution.
  • Self-motivation and organisation proficiency, taking a positive approach to challenges.
  • A willingness to review and challenge the established thinking together with colleagues from across UIS.
  • A desire to learn and grow the role.

The benefits

You can expect to receive:

  • a competitive salary with automatic service-related progression and annual cost-of-living increases
  • a generous annual leave allowance of 41 days per year (including bank holidays)
  • access to a hybrid pension scheme with attractive employer contributions
  • access to a range of shopping and travel discounts through the Cambens scheme.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any queries about this position, please contact Tara Jeffery via email: tj260@cam.ac.uk.

The closing date for applications is 11 September 2024.

Please quote reference VC43001 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

Programme Co-ordinator - HR Transformation Programme (Fixed Term)

Jobs - Mon, 05/08/2024 - 01:00

The University of Cambridge ranks consistently amongst the foremost Universities in the world, and we recognise it is our people who have built our reputation. We will only maintain our leading position in the academic world by continuing to attract, develop, support and retain the highest calibre of talented people.

The HR Transformation Programme is an ambitious and exciting initiative which aims to transform our HR capabilities and ways of working, leading to an improved employee experience. Improving, harmonising and simplifying HR administrative processes is a key part of this programme, together with the replacement of our current outdated HR and payroll system.

The Programme Co-ordinator will support the Programme Manager and team supporting and advising on numerous activities to ensure the smooth and efficient running of programme.

As a Programme Coordinator, you will:

  • Work closely with the Programme Manager and Team Leads to support project management activities (planning, budgeting, people management)
  • Co-ordinate and oversee key programme activities of both the team and the programme's key stakeholders
  • Advise the Programme team on their individual plans, milestones, and deliverables, ensuring that the programme runs as efficiently as possible
  • Organise programme-related activities and events including meetings, seminars and workshops
  • Support communication activities such as updating our website, publicising the programme and various events
  • Update, maintain and distribute programme documentation

Are you the right candidate?

  • Experience in programme/project coordination and management
  • Extensive experience of Microsoft Office applications and project planning software
  • Demonstrate excellent planning and organisation skills
  • Have excellent interpersonal and communication skills across a variety of stakeholders
  • Demonstrate factual and theoretical knowledge of project co-ordination/management

Fixed-term: The funds for this post are available for 2 years in the first instance.

In your application, please outline how you match the criteria for the post and why you are applying for this role.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference VC42758 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Categories: UIS jobs

DMARC records for MMDs not pointed to UIS M365 tenancy

News feed from help site - Tue, 30/07/2024 - 11:00

This message is for IT staff who manage an email system using a domain under the cam.ac.uk domain that doesn’t point to the University’s Microsoft365 tenancy. Temporary flag limiting DMARC application to some mail domains As part of our work to tighten SPF/DMARC records for the cam.ac.uk domain, UIS has added a temporary...