Feed aggregator

University Information Services (UIS) wishes to appoint a User Support Analyst to join the multidisciplinary, and diverse, Teaching, Learning and Assessment (TLA) Systems team, supporting the University's central TLA Systems, primarily our VLE service, Moodle.

You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The TLA services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Academic Integrity (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.

Our team work with academics and staff across a wide range of subjects and locations, providing TLA product specific advice, system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the systems across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and university governance groups.

You will play a vital part in the VLE service maintenance as well as expansion as it strives to meet the University's needs. During the annual VLE upgrade cycle, you will participate in evaluating change (including evaluation and testing) and updating help guides. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all calls answered, as well as resolve them in a timely manner.

You will provide 1st line helpdesk support to all-end users, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You will ensure the user's voice is considered within the service and take charge of basic user training, with a view to expend the TLA online training offering.

Please directly highlight how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.

Upon the closing date of the job opportunity, members of the application panel will carefully select a shortlist to invite to interview. As part of the interview process, you may be asked to take part in some exercises. Candidates selected for interview will be informed of these upon invitation to interview.

This post is a permanent position.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you are interested in this opportunity and want to know more, please contact Philippine Charaud, Teaching and Learning Systems Team Lead, Philippine.Charaud@uis.cam.ac.uk.

Please quote reference VC46440 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Temporary cover: This post is fixed-term for 6 months or the return of the post holder, whichever is the earlier.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

An exciting opportunity has arisen to join University Information Services as Associate Delivery Manager, providing maternity cover for the current postholder on a 6-month fixed term contract. The successful applicant will support the Cyber Security Risk Reduction Programme during this period.

This is a great opportunity to work on a high-profile strategic initiative within UIS. You will support the CISO (Chief Information Security Officer) and will work with various colleagues across the department to track and organise key activities.

In addition to excellent administrative and coordination skills, you will have some experience working in an IT environment and using IT applications such as PowerBI to capture, analyse and represent data. Ideally you will have some experience working in a PMO or as a project manager or coordinator. You will need to be diligent, organised, reliable and proactive, with great communication skills.

As part of this role, you will be expected to:

• Provide regular reporting for the Cyber Security Risk Reduction Programme to be used at ISC, UIS GSLT, etc. This will include visualisation of data via dashboards and charts and will utilise a variety of data sources, such as Tanium.
• Support the SMP compliance workstream, by responding to queries (such as exemption requests) and tracking progress across UIS and the wider University.
• Liaise with colleagues in the Comms team on engagement activities around the Tanium rollout and SMP compliance.
• Maintain programme actions, plans and risk registers.
• Collaborate effectively with UIS teams to address and resolve inquiries related to policies and technical standards. Ensure that responses are documented systematically, with key questions and answers recorded centrally to enhance knowledge sharing and streamline future operations.
• Capture and consolidate feedback from team members on the application and impact of policies and technical standards, identifying potential challenges or risks to delivery. Drive engagement and facilitate strategic discussions with the broader Cyber Security Risk Reduction team to ensure alignment with risk management objectives and continuous improvement initiatives.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you are interested in this opportunity and want to know more, please don't hesitate to contact Gabriela Ahmadi-Assalemi ga429@cam.ac.uk or Simon Clarke src65@cam.ac.uk. Informal chats are welcome.

Please quote reference VC46441 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

University Information Services (UIS) is adopting a new IT Service Management platform on 2 July. Some non-UIS departmental service desks will also be using the new platform from 3 July. The URL for the new IT support self-service portal is: https://help.it.cam.ac.uk/portal halo_portal_homepage_for_websites.png What you...

University Information Services (UIS) is adopting a new tool to help us give you a better experience when asking for IT support, requesting IT services or reporting problems. Our new IT Service Management (ITSM) tool, provided by Halo ITSM, will be used by all the support teams at UIS, who support the University’s central...

Fixed-term: The funds for this post are available for 2 years in the first instance.

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Communications Manager will join a team of customer-focused communicators, working to help 60,000 students and staff to discover, understand, adopt and use UIS' products and services. You'll be leading the development and implementation of change communications and content strategy for University-wide programmes and projects. You'll devise multi-channel communications and engagement plans, and create compelling content, to help a variety of user groups and stakeholders to understand changes in our products and services and how they will affect their ways of working.

You'll also collaborate with other Communications Team members to raise awareness of the department's activities, and with service managers to ensure information about their services is communicated effectively to students and staff across the University.

You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success.

As a Communications Manager you will:

• support the development and delivery of plans to ensure all communication aligns with the institution's communications strategy
• scope, write and edit content so it is relevant, understandable and accessible
  
• manage relationships with subject matter experts to deliver effective service communications
• collaborative with members of the team to ensure all communications tools meet the needs of the team for all target audiences and support the strategy for specific campaign communications
• advise and coach a variety of audiences and stakeholders in communicating and engaging effectively

This position is a full-time role, usually based on the University's West Cambridge Site.

What you will need

• Proven experience of leading and implementing change communications for organisation-wide projects.
• Experience of producing content on technical topics that meets end users' needs.
• Expertise and experience in search engine optimisation and content optimisation
• Experience of bespoke data analysis and report writing.
• Familiarity and experience in using traditional and new media to develop effective communications.
• Excellent editorial, proofreading and writing skills.
• Good understanding of social networking tools and their application.

The benefits

You can expect to receive:

• a competitive salary with automatic service-related progression and annual cost-of-living increases
• a generous annual leave allowance of 41 days per year (including bank holidays)
• access to a hybrid pension scheme with attractive employer contributions
• access to a range of shopping and travel discounts through the Cambens scheme.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you would like more information about this role, informal enquiries can be directed by email to Conrad Chambers, Head of UIS Communications, at Conrad.Chambers@uis.cam.ac.uk.

Please quote reference VC46374 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Are you interested in an exciting and unique opportunity to support the UK's HPC and AI Research Services? We are looking for enthusiastic individuals to join our team operating large HPC and AI infrastructure including the UK's fastest AI supercomputer, Dawn. We support scientists across the UK and beyond in critical research fields such as clean energy, personalised medicine and climate science and you will help us in delivering world class services.

Who you'll be working with

The role is based in the University of Cambridge's Research Computing Services, a leading UK National Supercomputing Centre, providing facilities and services to world-renowned scientists, clinicians and engineers across the UK and Europe. You'll be part of a growing team of AI specialist, Research Software Engineers and Systems Engineers, working with a wide range of stakeholders across multiple disciplines and institutions.

What you will do

You'll be working on a diverse range of AI and HPC platforms and infrastructure projects. You will be responsible for architecting, integrating and maintaining software defined infrastructure as well as novel user and software environment interfaces. You will be operating large scale, highly available supercomputing services. You will be collaborating with world leading academic research teams, and researchers in the public and the commercial sector to deliver on their project goals.

What you will have

-Practical experience in tools such as Git, Terraform, Ansible and Kubernetes.

-Proficiency in Linux System Administration.

-Practical experience with programming and scripting languages such as Bash and Python.

-Domain knowledge in one or more areas from SysOps, DevOps, GitOps, OpenStack, HPC and Software Engineering.

-Excellent communication skills and the ability to collaborate with experienced as well as novice clients and stakeholders.

-Ability to provide expert guidance on best practices and procedures and mentor junior staff members.

-Bachelor's or higher degree in computer science, computer engineering or equivalent experience.

What we can offer

-41 days holiday per year including bank holidays

-A generous pension

-Hybrid working

-A friendly and supportive team environment

-The opportunity to shape and influence how we work

More information about the role is attached in the 'Further Particulars' document.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

We support flexible and family-friendly working and are open to non-standard working patterns. We are open to applicants who live outside Cambridge but are willing to travel to Cambridge when required.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please submit your CV and a cover letter to apply for this position.

All queries should be directed to recruitment@uis.cam.ac.uk quoting reference VC44409.

Please quote reference VC44409 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Fixed-term: 18 months.

Are you a person with a passion for building and supporting IT systems? We are looking for someone with systems development experience to join our Student Systems team within University Information Services (UIS).

This role plays a key part in the development, enhancement, and ongoing support of CamSIS - the University's core student information system. This is an excellent opportunity to develop expertise in the technical side of Oracle PeopleSoft Campus Solutions, while working collaboratively at a University level with a diverse team of analysts, technical staff, and stakeholders. You'll make a meaningful impact to our strategic goals by resolving technical issues, developing new functionality, optimising system performance, and reducing technical debt.

To succeed, you'll be a technically capable and collaborative individual with experience of systems and software development. You'll be someone with experience of working with a range of programming languages used in developing IT systems, alongside skills in web development, SQL, and database design. If possible, we'd love to see familiarity with user experience and accessibility concepts, as well as an understanding of ITIL practices. Above all, we're looking for someone who can communicate effectively, manage their workload with confidence, and is committed to growing their technical expertise in a dynamic and evolving environment.

The post is offered to internal candidates only on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

For any queries regarding this position, please contact Chris Hay via email chris.hay@uis.cam.ac.uk

Please quote reference VC46144 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.